The wonderful gentlemen Duncan that came to move our junk away was on time, polite and efficient!!!! Really easy experience and I'm so grateful they were so helpful and easy to work with!! Thank you!" I would definitely recommend them! Sandy P read more

This company is the worst!!! It was quick for them to come and remove my refrigerator, but now that I need additional help -- I cannot get a callback nor get in contact with any representative, which I find confusing and misleading. The guy who picked up my fridge came alone and hauled it out with just his body, completely damaging my floors. I noticed after he left. I texted him and as a "sorry" he offered my money back. That money does not even cover half of the repair. I have been calling non-stop with no reply. The absolute worst. I would never recommend them and will never again use them for future work. **UPDATED RESPONSE** Although I am not surprised at your response, I am deeply disappointed and perplexed. Maybe it was the generic tone of the quoted/ polished response you use for all negative reviews that you offered me as a solution. I have repeatedly called your company daily trying to get a hold of your customer service line you have (option 2, when I called in) and always got a voicemail promising to return calls within 24 hours. I have also sent emails and inquiries directly on your site. Today, I decided to write a yelp review, and behold I get a response - regardless of how unhelpful it was. On August 10th at 8 AM (not over a month ago) one of your movers came to remove my refrigerator. Your company knew where my refrigerator was located (in the kitchen) and informed me, it wouldn't be a problem. But it very much seemed to pose a problem as soon as the mover showed up. He came in, no mask, no equipment, and asked where the refrigerator was. I walked him to the kitchen. He then removes my refrigerator by sliding it back and forth, from my kitchen to my front door. When he realized he couldn't get it thru the front door, he went to the truck. When he came back, he had a mallet in hand and began hitting the handles off of my fridge so he could get the fridge to squeeze thru my door. Shards of hard plastic flew everywhere (which is something else I had to clean when he left, cleaning the shards and my floor where he drug my fridge is when I noticed the several holes). On August 12th at 7:42 PM I sent a text to your mover. He mentioned something about me gluing my floor myself and that he would refund my money. Was that the right thing to do? Is that how you conduct business? Absolutely not. Especially, after I sent him pictures of my floor (which are included below for reference). The floor is costing over $600 to fix -- and I have an invoice for you from my flooring company, let me know where to send it. The $180 ($140 for the haul + $40 tip) does not even cover half of this bill. I am not responsible for this, your company is. Shame on you and whoever else is conducting your business in this manner. Your mover completely disregarded my home and offered me a band-aid solution. This is not how this will end. I need a better solution and will be waiting to hear from you. read more

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I used Hot Rock Junk PMA in Sept and highly recommend them. First, Duncan -- the owner -- immediately responded to my inquiry. He was clear about the pricing, and the pricing was lower than the quotes I received from the franchise junk removal companies. Second, Duncan, himself, showed up on time, at 8 am, and got right to work. And he did all the work himself. He was efficient and conscientious. It's impressive to see someone who owns their own business and does the work themselves. It was clear from talking with him that he cares about his customers, his reputation, and his business. Plus, he was clearly an intelligent individual, personable, and an all-around pleasure to talk with. After this experience, I would never call one of the other junk removal companies. read more

Very professional and quick! Duncan was also quick to respond to any inquiries I had.

I need someone quick because of my limited availability. I had a very tough job requiring the removal of a hot tub from a tight space in the basement. I also had a lot of other big items upstairs in he house and out in the garage. Duncan returned my call within an hour for an estimate and talked me through the process. I told him I needed to remove the stuff ASAP. No Problem for Duncan; he scheduled me the next day. His estimate was spot on for the job and beat his competitors. Duncan and Noah arrived right on time and got to work in no time. Both of them are highly professional and polite. He told me to take my time deciding if I needed anything else removed. I added a couple items and Duncan still kept the removal within his original estimate. Outstanding service from Duncan at Hot Rock Junk. I will definitely get the word out to the neighborhood that they are the ones to use. read more

Had 3 old 60 inch TVs which one was a heavy plasma unit. I checked various services but HotRock Junk was the most responsive, efficient and at best cost. Their communications is e cell ent and immediate as is there service - great experience. Will use again to clean out the rest of my garage! read more

If you need a junk removal service, I highly recommend HotRock Junk! Duncan, the owner, quickly responded to my inquiry and scheduled to come to my parents townhome the next day. My parents were clearing their garage for an upcoming open house and Duncan arrived before the expected arrival time and immediately got to work. He was great to be around and easy to talk to. His prices are straightforward and cheaper than all the other local junk removal services I inquired in the area. My family will definitely be using Duncan's services again in the future. read more

I loved this company. I used them 12/24/19 after I was frantically preparing for guest to arrive for the holidays. They were exceptional with customer service and right on time. I have used other services and this was by far my best experience Please call them to remove all junk!!!!!! Great quotes read more

I definitely recommend using HotRock Junk not only their pricing is reasonable, dealing with them was a breeze as well. I was given Duncan's contact info by an acquaintance. He responded quickly and was very clear on what to expect from their services. They arrived on time as agreed and the items were removed carefully from the townhouse. Thanks, Duncan! read more

Very impressed with Hot Rock Junk! Outstanding customer service and reasonable, fair pricing. We recently downsized and had 1 large item to be removed. After reaching out to several companies for price quotes, we chose Hot Rock Junk. Duncan was quick to respond. He offered us the most reasonable price and was able to service us quickly. The majority of price quotes I received from other local companies were ridiculously overpriced. Duncan quoted us a fair price, serviced us promptly and provided awesome customer service. Just a great company to do business with! read more

Great experience all around! I had to get a mattress and box spring removed quickly. Duncan was fast to respond with a quote and provided the most reasonable price. He was flexible with timing, and arrived 10 minutes earlier than promised. I will definitely be recommending HotRockJunk in the future!! read more