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    AT&T Store

    2.3 (3 reviews)
    Open • 10:00 am - 8:00 pm

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    uBreakiFix by Asurion

    uBreakiFix by Asurion

    4.3(67 reviews)
    0.5 mi•Eastern Market, Capitol Hill
    •$$

    I have been here way too many times unfortunately for cellphone repairs but I just say I have never…read morehad a bad experience. I attempted to use my Asurion insurance purchased via Amazon but they wouldn't repair the phone. They only wanted to refund me. So I contacted the shop and brought my phone in for an estimate. Most of my interactions were with Charlie. He was so helpful and professional. He provided me with a repair estimate and all the information I needed to go through my credit card insurance instead. They were able to repair my screen and I only ended up paying $100 out of pocket. They gave me a estimated repair time of 2 hours but completed the job in 45 min. I did have to return the next day because after my repair, my speakerphone wasn't working. They quickly took my phone and fixed the issue within minutes. I hate having to go here but love that they are so quick, friendsly and efficient!

    I really thought my old HP desk top all-in-one had finally had it. In the middle of a project, the…read moreboot device disappeared and when I attempted to repair it the screen lit up with a message about an invalid signature. Round and round I went looking for a solution, thinking it might be time to just get a new computer - except I hadn't backed up in many months and couldn't afford to lose the work. This is the third time in the last decade or so that uBreakiFix has saved me. In less than 15 minutes I was up and running again. The shop on 8th Street doesn't look like much, but the service is exceptional. They're quick, pleasant, and know what they're doing. Thank you guys for being there!

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    uBreakiFix by Asurion
    uBreakiFix by Asurion
    uBreakiFix by Asurion

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    AT&T Store

    AT&T Store

    3.0(2 reviews)
    0.6 mi•Eastern Market, Capitol Hill

    I don't have AT&T but my husband does, and he needed assistance at this store after switching to a…read morenew phone. He was also about to get on a plane and the timing was a bit urgent to get it all figured out! I'm not sure what the employee's name was but he was very, very helpful and efficient. The store itself is clean and inviting as well. Located next to Sephora in the 700 block of Pennsylvania SE.

    Before I start this review, I would like to preface that I generally like to not give any customer…read moreservice representative a hard time because I understand how hard their job can be. So I usually am in and out of anywhere I need to be so long as I'm assisted properly. With that said, I've been to this AT&T a few times since I've moved to DC and because it is conveniently located next to the Trader Joe's, I make sure to stop by to pay a bill or just to browse phones. Each time I've been here I've had a not so great experience, however, the most recent experience I had prompted me to write to finally write a review for this location. So to start off, this shop is pretty small but they always have at least 3-4 employees. Each time I've been here, the employees just are seated wherever they are and kind of look at you to say something first before asking what can they help you with. Even when they ask that they don't even bother approaching you in a customer friendly manner; just stare at you from afar and shout at you. And I don't think they do this for Covid safety reasons--I've never seen a single employee wearing a mask. Additionally, the employees are a mixed bag of manners, some of them are very kind others are very rude. This one time I went to the shop to make sure my phone information is transferred to new phone, the employee that was helping me was patient and kind with the whole time. However, her coworker was in the back room on the phone screaming at someone. Needless to say, the conversation was very inappropriate, loud, and disruptive. As a customer I felt very uncomfortable just being there. The employee that was assisting me herself did not know what was going on. However, because I got the help I needed and was taken care of by the person who was talking to me I didn't feel the need to write a review because the matter was not related to another employee who could have been very well on their break. But my most recent visit is what prompted me to write this review. I stopped by the shop to see if I qualify for a promotion. Again, like the previous time I've been here, I was welcomed with blank stares and I had to ask if someone can help me personally (as opposed to them just shouting at me from across the room). No one approached me lol so I just went up to someone and asked if I can get more information about the promotion. The individual just asked me what the model of my phone was and when I got it, that's it. And proceeded to say no. And kind of dismissed me. So I stood there asking well then why did I get the email? Can you please check my account and see what's going on. To which they said no you don't qualify. And I had to ask again well can you just check, then they got up and got a tablet to check. This interaction itself annoyed me so after they checked (and saw I did qualify) I said I'll come back next time. I won't be back here because they were so rude and unhelpful. To the managers and business owner of this place, please hire friendlier and approachable employees.

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    AT&T Store - mobilephones - Updated October 2026

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