I am writing to express my extreme dissatisfaction with the recent service and billing issues I have encountered with Xfinity. On Sunday, July 28th, 2024, I noticed an unauthorized charge of $145.25 on my account. This was shocking because I typically pay approximately $55.00 per month for internet services. When I called to investigate this issue, I was informed that the additional charge was due to both internet and mobile services. This was news to me as I have never requested mobile services from Xfinity. I already use a different carrier for my mobile services and pay $106 per month. Had I known that I was being charged for mobile services through Xfinity, I would have canceled my current provider and switched to Xfinity Mobile, given its cheaper rates. The representative I spoke with broke down the payments and revealed that I have been charged $47.76 monthly for the past 16 months. She mentioned that an eSIM card was sent to me, which I never received or activated. Upon investigating further, she confirmed that there was no activity on the eSIM card. Despite this, the best she could offer was a mere three-month refund. Her dismissive attitude and lack of resolution were incredibly frustrating. I explained that I never agreed to the mobile account, yet she argued that my card was on file. Yes, my card is on file because I was promised a discount for enrolling in auto bill pay for my internet service. The payments for my internet have been correctly deducted from that account. I have always received text notifications confirming successful internet payments, but never once received a text or notification about any mobile payments. Had I received such a notification, I would have immediately investigated the matter. The representative's response was unacceptable, and she coldly informed me that I could receive at most a four-month refund, as if we were haggling at a market. She also said that no matter who I spoke to, the decision about the refund would not change. When I requested to speak to her manager, she conveniently claimed there wasn't one available, which is extremely hard to believe. Additionally, she mentioned that my $55 internet bill was due to a $30 discount from the unauthorized mobile contract added to my account. Let's do the math: $47.76 per month for 16 months totals $764.16. If the supposed savings were $30 per month, that would account for $480. Subtracting that from $764.16 leaves $284.16, which is what I should be reimbursed. However, the amount being offered is only $191.04--a difference of $93.12. I am respectfully requesting a fair reimbursement of the $284.16 I am owed due to the unauthorized charges. It is not just about the money; it's about the principle of being charged for a service I neither requested nor used, coupled with the dismissive and unhelpful customer service I received. read more

I am not getting 1/10 of the Internet speed I am paying for. At its best I get 29 Mbps/5.5 Mbps, while I am paying for 200 Mbps/15 Mbps. I tried calling customer support I don't know how many times, they will ask did you restart your router? And after the restart, it would still be the same. Their customer support is easy to reach and once you get a hold of someone, they are not helpful at all. I wouldn't recommend it for anyone that needs a stable and consistent service for their money. read more

Xfinity - The speed test at 10:00 pm - Internet Service Providers Near Me

If there was a zero star I would put that. They fraudulently took money from my account for a phone I did not have. It was supposed to be $15.00 a month, but I have no idea why they took $43.85 twice, after returning the phone to them personally, making me believe it was taken care of. It's horrific! read more

Horrible service, horrible support, extremely expensive, I hate Xfinity. The number of times service has gone down - several times per year, every year. read more

I was looking forward to watching the Kansas City game against Miami Dolphins in the AFC Wild Card game only to find out that I had to PAY A STREAMING SERVICE named Peacock! WHAT A RIPOFF!!! The NFL was paid handsomely by all the networks for broadcast rights to their games through the Super Bowl! Streaming doesn't work for everyone! There are still households that don't use Cable TV! The average cable bill for regular cable service with internet and NO PREMIUM channel is $200.00 bucks. You want to increase the costs to your customers by pushing Streaming Services? Really? read more

Unbelievable what this company just put me through. Weeks of trying to get someone on the phone then weeks of going to the store. The person in the store can't help you they put you on a tablet to talk to someone from billing who promises you that it's been taken care of and it hasn't. Someone hacked into my account and Comcast keeps reversing the charges to me so then the people at the store made me go outside and wait for fraud to call me after 45 minutes of answering the same questions over and over they had me write down a ticket number and I saved it for two days. I called them back to ask him what's going on with my fraud case and they lost my ticket number. What?! so I had to drive up there and do the whole thing over again and guess what it's been over two weeks and they lost my second ticket number again !!! on top of that they are rude to you. I had to cancel my services. I gave them their equipment back and they never sent me a confirmation email saying I canceled and they're still trying to bill me. This is insane!!!!! read more

Again echoing another. I wish there was a score lower than zero. Xfinity, without my permission went to my bank account and took a total of 171$ an $80 without permission. They also charged me for a second phone line, gave me a second phone number and I knew NOTHING about it. Someone also bought a second phone that I knew NOTHING about - hence the $171 charge. I have been on the phone intermittently since 9am trying to figure something out. No matter who I have called it's either a transfer, disconnect, or the person speaks poor English. I have been promised a call from the fraud dept, a supervisor and customer relations. No one has called. NEVER read more

Zero stars I had Xfinity for home Internet and so many issues where I would lose service in windy days. I would set to have a tech come out and they would never show so I missed a full days of work and the issues wouldn't get fixed. I kept telling people on the phone and the techs that a truck came through and pulled the line outside and that needed to be replaced . After a year and 10 days missed at work a tech found the issue and I was correct. Then I was told it would take 6 months to fix the issue cause the they have to run the line across the road. I canceled my service went with another company and now I am happy. read more

horrible service. spent countless hours on phone over them overcharging my account. never was told same thing twice from customer service. outages all the time with no reimbursement. overall just a bad company. stay far away. read more

Terrible company to do business with. Said 30 day money back guarantee, but when I contacted them on the 30th day, they immediately shut off my phone, TV service internet, two phone lines etc. within minutes when I complained about poor customer service. Their installers did a very sloppy install, left wires hanging out of wall etc. I called complaining about channels that wouldn't work etc. 3 times. the third time they charged me $56.00 for a service call Didn't fix anything. I cancelled on the 30th day and asked for my money back. I turned my equipment that date. They hijacked my phone numbers that I had for 30 years, and I had to go over a month without phone service, TV cable, or internet . it took 6 months to get my money back. and many hours of calling for everything else. They lied to me multiple times. I will never again do business with Comcast. read more

I called last month about my bill since I am on a fixed income. I was PROMISED a new lower fee (taxes included) of $245 with NO SERVICE fee of $70......AND NO CHANGE IN MY SERVICE because I was a "VALUED CUSTOMER OF 40 YEARS"!!!!!! Of course I get my new Bill and the $70 fee is there after I was told by several agents that it was in their notes and would be waived. The Bill was slightly lower than my old Bill because they DROPPED my EPIX movie channels!!!!!!! I called...........they did drop the $70 service fee they promised, did reinstate the EPIX channels, but did not honor the $245 price they had told me OVER AND OVER again it would be. VERIZON has been sending out people door/door in my neighborhood and say that FIOS is FINALLY AVAILABLE in my area. I told XFINITY that they blatantly lied to me and I hoped to be changing service soon. YOU CANNOT Blame the service people and I tried to be polite........but I told her "THIS IS WHY PEOPLE HATE THE CABLE COMPANY XFINITY"! read more

Honestly, I'm surprised why they have such poor reviews. I was super impressed with the ease of returning my router and equipment to Xfinity. The store was busy, but they had an efficient and quick queue to get people serviced very quickly. The associates were friendly and they worked in a good system together. I'm honestly very impressed by the team here! They also gave me a copy of my receipt so I have documentation. read more

NEVER NEVER NEVER sign up for Comcast/Xfinity internet service!!! I actually don't see how Comcast can call itself a company. They have made it IMPOSSIBLE for a customer to talk to them. I'm not exaggerating. In the SIX LONG days my Xfinity internet has been down, following a storm, and through a ton of dialing, I haven't managed to get through to a single human to discuss the situation. Dominion labored long into the second night to get our electricity back. I'm deep in their debt. I'm pretty sure, at this point, that COMCAST is unaware that quite a few of my neighbors and I HAVE NO INTERNET. We can't tell Comcast that the storm took down a massive tree, together with electric and internet service wires and a telephone pole, in the backyard of the Durands, who live down the street, You just can't. Two days ago, I got a text message from Comcast saying my internet service has been fixed. But that's a LIE. My internet ISN'T fixed and there's no way to let anyone know that. There's no possible way to call a number and say to a live person, "Hey, my internet is STILL down!! Six whole days after the storm. When do you estimate that you might possibly find some time to fix it? FIX IT! FIX IT. FiIX IT. Well NEVER, apparently. I recommend people seeking internet service AVOID COMCAST/XFINITY LIKE THE PLAGUE! read more

By far the worst experience I've had when trying to deal with customer service. We've been told multiple times that our router is ready for pick up yet they have none in stock at the store. Then tried to get it sent to my residence and our order hasn't shipped after a week of waiting after they told us it shipped! Never using xfinity and encourage others to use a different tech company. read more

I used them for a long time. They have consistently been 3 stars. I cancelled my wi-fi and mobile phone service with them approximately 2 weeks ago. I'm still receiving emails from them that my mobile bill is past due, and I called them twice within the last week and they confirmed that my accounts were closed and fully paid. For about a month and a half, I had little to no wi-fi service (meaning spotty to no tv and computer service). They originally told me they could fix the problem, after about an hour, they told me that I needed a new box and that it would not cost me anything. That I would need to approve the order in their app. So, the app indicated that it would cost me $5 per month, but I approved it anyway. They told me that it would be delivered very soon. To this day, it was never delivered and I was still charged the full bill amounts for both the wi-fi and the mobile phone service. I have a new provider for wi-fi and a different new provider and new i-phone for mobile service! read more

This Internet service is garbage. Go with Verizon and FIOS if you have the option. I had Verizon for 18 months, and it ran more or less perfectly. I've had Comcast for a month, and we've had several outages. We had a tech over this week to try to address the issue, and he did some things and said it was fixed, and Monday morning we logged back and on and the Internet is spotty and the modem needs to be restarted several times a day. Bottom line is this company is not able to deliver consistent service nor address problems when they arise. I strongly recommend finding a way to go with any other internet provider. It's also more expensive than FIOS. read more

Horrible horrible horrible you cannot get a human being to talk to about your bill. It says it's open 24 hours but it is not I do not want to talk to an AI machine they need to refund some of my money for a service I signed up for but it's really hard when you can't talk to a human being read more

After not having services for 3 days because they were "increasing speeds", my internet was moving slower. They sent out a worker who did nothing and left. I was then told that I needed a new modem and they would mail it to me. I had to then call them when I recieved it to figure out how to make it work. I was then told I had to drive across town to an "xfinity store" to return it. I don't work for them. I'm not driving and spending gas money. Verizon has much cheaper plans anyway. read more

Xfinity charged my bank account $400 and I can't get a human on the phone to tell me why. Outrageous! Save yourself some headache and look elsewhere for internet service. read more

Absolutely pathetic at communications. Outages Friday, Saturday and Sunday in May 2024. This is in downtown Washington DC! We have a passionate need to communicate in this city. Some may say vital. And yet Xfinity is down for the majority of 3 days. Calls are handled by unresponsive robot, when I finally get a live person on day 4 an unusual noise is taking over the call, what on earth? It was a rooster as it was 0500 in the Philippines! Rooster was not to be silenced. Is corporate America this shoddy! Evidently. read more

A technician has just left my home after I have been experiencing multiple disconnects from my network. I have been dealing with this issue for at least one year. I called once or twice about the issue in the last year and the customer service rep each time said they sent a signal to my router and it would not happen again. Well, in the last few months, especially the last few days, I kept losing connectivity to my network and had to keep restarting the router. In addition to constantly losing connectivity to my network, I was constantly losing connection with my Ring doorbell and had to keep going through the tedious task of removing it from my door and reconnecting it to the network. I was told by the technician that the router was completely faulty and it was so loud he said it sounded like a fan and he asked me how long it had been that way and I told him since it was installed. He said the tech who installed it should have known by the loud noise that it was faulty. I called to ask for only a six month credit for the rent I have been paying for this faulty router. They would not honor my request claiming there is no paper trail of my calls to them nor about them saying they were sending a signal to the router at least twice last year and lately in the last 3 days it totally just went out on me. They claim I was using the router and was getting internet service so they will not refund me any rental fees. I trusted their employees who kept telling me there was nothing wrong with the router and all it needed was restarting and a signal sent. I did not keep calling them because I just restarted the router constantly and chocked it up to the traffic and crowding. I do not work for Xfinity, therefore there was no way for me to know the router was not supposed to sound like that. I am a loyal customer and I have not missed a beat with paying my bill early every single month for two years. I think it is very sad that this company does not care about the frustrations their customers experience while trying to use their service, nor about the fact that the bill has never been late and always early. I think I will start researching other providers because they made me feel as though the faulty router was my fault because I did not complain enough. That is just ridiculous to blame someone because they did not know any better due to trusting what customer service reps tell them. Yesterday, I was told the signal was sent again and it would not happen again. So because of that, a few hours later I decided I was going to take my exam for my online class and the internet died on me and I failed the exam! They refunded me only $17 for a whole year or more of internet woes. They made me feel like I was ignorant because I did not know any better or that the router was not supposed to be making that noise and being faulty. Shame on Xfinity Internet!!!!!!!! read more

We canceled services when we moved in February. told by multiple customer service reps we were good to go. returned the equipment at a location and made sure again after then charging another month that we were canceled. got reassured all was good and we were canceled. yet another month billed... I call and yelled at them this time about how I am not paying any more to them. we moved and then still paid an extra month! AND NOW I get sent to collections for "unreturned equipment" that we returned in a freaking store location to one of their own damn employees. screw them. Cumcast indeed. read more

I opened my servic in January of this year, internet only. I didn't have connectivity due to an issue with feedback in the cable line.so i was billed for a full month, qhile actually only having 1 week of srrvice in January Next I couldnt get a paper vill without threatening to cancel, then I got a bill for $380.00 in 2 days. So since I couldn't get a bill for 4 months, I'm cancelling the service. read more

DO NOT subscribe to Xfinity. I canceled my services (Paid in full) in 2019. Then I just received a bill from a collections agency for $1507 for services ending in 2021. They were billing me 2 years after I terminated their poor, overpriced services. Since I can not get in touch with a live representative, I'll post my first complaint here. If there is an option, Choose Verizon. My service with Verizon started in August 2019. read more

I brought my mom home from hip surgery. I moved her TV from her bedroom to downstairs. now the cable Gestapo has turned off all of my boxes until they can come out and make sure I'm not stealing cable. these people are the biggest crooks ever they taking advantage of my poor old mom. billing habits are questionable their customer service is horrible. but hey I guess I should've called The cable Nazis and told them about the surgery and requested permission to move my cable box downstairs. read more

I got their internet service 2 years ago. It was supposed to be a flat rate, no promotion. They insisted on $110 to "set up" which consisted of plugging in a box and giving me a user name and password. Should have been the first red flag but this was a new home and they were the only company that served our street at the time. After 1 year they raised the price and after another they doubled the price. After 1.5 hours on the phone trying to get an answer they falsely claimed I started at a promotional price and continued on trying to upsell me a package I had no need for that was still double the price of the initial agreement. Every time I tried to cancel they mysteriously transferred me to the wrong place and continued to try to sell things I didn't want or need. They are nothing but a scam. Avoid at all costs. read more

Their website is awfully slow to the point of unusable. For that alone, I would avoid to use Xfinity as my internet provider.

Travis was very argumentative, argumentative and wouldn't let me talk..at all. The automated service was also kind of rude sounding. 0 stars would be appropriate. read more

worst customer service i have ever experienced in my life. i have been on hold or chatting or talking to a bot for the past three hours. i am cancelling my service and will never reccomend them to anyone. really unnaceptable. read more

If it was possible to give them 0 stars I would. This has to be the worst possible internet provider. What ever you do, DO NOT SIGN UP WITH XFINITY. Out of nowhere their internet just goes out and they say "oh sowwwy we are working on it! It'll be done by a certain time". Fast forward over 30 HOURS and we still don't have internet. Fuck this company. read more

if you have the option for something else, take it! comcast/xfinity is a horrible company and needs to be put out of business by a better company with better service, customer service, and actually works worh constant interruptions!! horrible horrible horrible company!! do not choose this incompetent company. period. read more

Just when I thought I had the worst service (Spectrum), I moved to Virginia and signed up with Xfinity Comcast 2 weeks ago. The internet has been terrible, and last night, the modem just turned itself off and won't even start up again...completely dead after 2 weeks. After spending 2 hours on the phone and chat, I accomplished nothing and now I have to wait for 5 days before I will have anyone come out with a new modem. They have already charged me $100, and promised credits which I don't see. The installer originally was absolutely rude. read more

This is my second review of the store on Campus Way in Largo, MD. My first review was taken down (details of my ordal might have been too much) . So i'm reposting. This company is negative 5. The CSR/salespeople I wish I remembered his nzme, he'd be mention too are not in the same page. You're given different infirmation at different stores. One CSR had the audacity to verbally discourage switching to another company. There automation service is only helpful for for internet services, its really a bill collector. I'll end with this if you have internet and cellur service you're okay, but get rid of internet they chatge an additional $25 a month for each device! POTENTIAL CUSTOMER(S) BEWARE! read more

XFINITY Cell Service-- The Worst Anyone who may be considering XFINITY cell phone service, please reconsider your decision. We were considering switching from our current carrier to XFINITY back in September 23 , never received the SIM cards , our current cellular carrier was never notified of our decision to change carriers, yet XFINITY charged us for 4 months of service, a $250 bill for services we never received. We were in touch with XFINITY numerous times to correct this mistake on their part, was promised a refund in 7-10 days, yet now is late January 24 and customer service for XFINITY is now saying it doesn't matter that they never actually switched our carrier to them, they still had us as a customer and we were not eligible for the refund? Their customer service's are located in the Philippines , and half of my time was asking them to repeat what they said due to an issue with their ability to speak clear English. I had to give them a one star rating since I couldn't rate them a minus rating. They are the worst cell phone carrier ever and should lose their credentials as an approved cell carrier. Ken Glufling read more

I'm not an Xfinity customer, but this company has managed to screw me over. I am an RCN customer whose internet and cable abruptly went out this week. When the technician came, he informed me that Xfinity rerouted my line and drilled out the RCN cable box keyhole. This made sense because as soon as my internet went out I suddenly received Xfinity popups to purchase their internet service. As I await RCN to fix this, Xfinity is the only option for purchasing the internet on-demand. This is an absolute disgrace, and I'm sure it's also illegal. read more

Xfinity - This is the RCN cable box Xfinity destroyed - Internet Service Providers Near Me

This the second time in a week that I have experienced an outage due to a service man working on the cable. Why is Xfinity causing outages. This is so frustrating. Then I can't get a human on the phone. Just wow. read more

My garage door sensor keeps triggering an alarm. They want me to climb up on a ladder to replace the battery. No way at my age will I do that. So now they want to send a tech to do it but won't waive the 79$ charges even though I'm too old to use a ladder. Use ADT INSTEAD. read more

Without question the worst customer service of any operation including the government I have ever contacted. After receiving an email message that an unknown device was connected to my network I attempted to contact customer service. I was connected to a robotic answering service that provided endless commercials for other Xfinity products before being asked questions for which there was no answer. This continued in an endless loop until I hung up and attempted to reach "security." That person informed me that they do not handle issues of security even though that is their title. I called back again, sustaining again and endless loop of commercials and reached a person who claimed they handled security and who then disconnected the call. There are no circumstances under which I would recommend Xfinity. At this point I am cancelling their service and will subscribe to FIOS Internet only service, cut cable, and subscribe to individual streaming apps. There is nothing on either Xfinity or Fios that is worth the price of a subscription for their streaming. I expect to save about $1500 to $2000/year. read more

constant service outages, prices going up, literally no answers. this company sucks and have monopolized our region.

The Internet goes down twice a week, which killed my business. If you have choices, please don't choose this company.