I called to get the service because I wanted to get Amazon prime. After the service was installed was when they told me I had to wait a month after the installation. Good job on once again - deceiving your customers ‍‍ read more

It could be an excellent service at some point but right now there are just too many bugs and it seems to be getting worse not better. We constantly have to reset the main box. The remote box constantly looses connection to the main box. Its wireless but cant use your in house routers. The DVR frequently fails to record scheduled programs or it just partially records them. The picture quality is great and customer service is very polite and prompt. In the Dallas area you are forced to use Spectrum as an ISP. So I had to abandon a much better ISP which sucks. Bottom line is I would NOT reccomend this service. I will be canceling soon. I have given them 6 months to make improvements. Time to move on. read more

I've had this company about a month now. My husband and I are really enjoying it. Picture quality is great. Basic cable. Very very affordable!!! read more

I like having no contract and the customer service reps are nice, but there's nothing groundbreaking or different about this service. They offered it to me for the first few months free and in the long run it will run me ~$50/mo less than Verizon for more channels, but I think I'm going to send it back anyway. Their box is low-tech and lacking features. I used an early generation FIOS box when they first came out, and have since used Windows Media Center with a networked cablecard tuner (~decade-old tech). Both of those old systems offered many features I will lose here. This doesn't even touch the features of things like the hopper, but I don't want to get entangled with Dish. Some basic things you can't do on this box: 1) watch your own movies or media 2) stop playback and exit out to a menu (starts playing random video it thinks you will like as soon as you turn it on, sometimes loudly while others are sleeping - you can pause but not close it while you do other things) 3) customize the start page so you don't have to go through two cluttered screens to get to content 4) reliably watch TV without audio dropouts and buffering (I have 75 Mbps FIOS internet with rock-solid wifi but their lite box links wirelessly to the other box, not to my wifi, and it cuts out whenever anyone else uses any Internet device or watches the other TV) 5) watch Netflix (or Hulu, Amazon video, etc) 6) stream live or DVR content to any devices besides their STB, inside or outside the home 7) program DVR recordings while away from home 8) take DVR recordings with you or access them remotely in any way 9) skip commercials 10) skip forward or back by a few seconds at a time (have to use FF/RW buttons and hope to land it, even though they don't work very well) 11) use voice search on your remote (button is there but it does not work) Combined with a pretty poor visual interface, generally buggy behavior, spotty on demand video performance, and continuously having to reboot the lite box to get it to find my DVR, this is not acceptable to my family even though it theoretically was going to simplify the tech setup and operation dramatically. For positives, the search feature is fairly decent when typing or using Alexa. It organizes episodes of a series by season, whether found live, in your DVR or on demand, and you can tag on demand videos for your library. It also shows you episodes that are not available anywhere, so it would be nice if you could tag it to record whenever it airs or into your library when it comes on demand, but no go. It does have limited Alexa functionality, but my old system was better at this too. They are not fully integrated, so you still have to say "Ask layer3 to..." unlike some other video systems. Bottom line - if you have an HTPC, TIVO, or even a modern STB from your cable company, this will probably be a downgrade. The upside is you can try it out with no commitment, so if your results are better it is a win - just don't cancel anything else before you check it out. read more

The wife and I saw the demo at a T-Mobile store this past Monday. Picture was clear but realized that the TV was 4K. That made a big difference but I was still intrigued because of the price and what they offered. So tech came by Wednesday to setup 4 boxes, we cancelled our Xfinity service but kept the modem which they said was necessary. Strike 1: Service in our bedroom was not working. Wife called CS and they said we needed a higher speed modem. YOU ALL DID NOT SAY ANYTHING ABOUT HIGHER SPEED. So after a few unplug and lpug this back in the service was back on. Strike 2: Watching Thursday Night Football between the Eagles and Falcons and the game kept freezing! WTH! Wife and I say we'll call Xfinity back Monday and have them reconnect service. This just isn't working. Friday morning I wake up to watch Morning Joe (sic) but again no service. box kept waiting to connect. STRIKE 3! DONE! called them today after 3 days and told them to cancel the service! Xfinity, I'm sorry! read more

Love it. Came from Genie2 Directv and the is much faster and more reliable. Easy install and setup. Nice customization. Puts your most watched channels on single review screen. read more

I really like it. Really good picture and cheap. The only reason I didnt give it 5 stars is the energy saver thing you can't turn off. I was skeptical but now I am sold. I am happy with the service. It was easy to set up. 10 minutes tops. read more

It's a Wahoo service About time to cut the cord to the cable companies and dish and go to some decent service that is reliable and gives you all the tiers of TV channels (including the sports channels that we were paying big $ for and its awful tax).............. + DVR (400 hours/8 shows at once)........all 159 channels are included in one great picture package (+ Apps and 4K reception if your TV is capable of that).....(an HD picture that is clearer and higher than any other provider out there (I challenge anyone that can get a better TV/Video quality than this service).....the difference is between earth and moon......(all you have to have is a good Internet connection ......100MB/up/down or better) and you will never have any problems what so ever You can change channels by voice if you have Alexa/Google assist [on your phone]/ and for us it was google home as well)........and soon they said it's going to be on their elegant remote control (They have the button for it already........ ...... just not ready yet) The "Last" watched station feature, can go back to as far as 20 channels (unlike traditional cable TV just last station watched).....amazing ......channels are categorized (News, Kids, Sports, Lifestyle, Movies, etc.) you don't have to go scrolling thru all to find your station......not to forget the (Pause, FWD, Backward features and energy saving wallpaper feature)......they didn't leave anything they didn't think of All this wonderful quality with no wires (all Wi-Fi) throughout your house.....with elegant setup boxes and great installers that will show you all the great features and answer any question you have I recommend this service to anyone with good speed internet (100 MB or above)......We are enjoying the time of our life with this great quality picture and the taxes on this service is ONLY your state tax......nothing else (Unlike cable companies with all their bogus charges) read more

I switched to Layer3 cable about 3 weeks ago, and so far I am impressed. Installation was super easy, and although we hit a bump with DVR functionality not working for the first few days, it was eventually resolved. More important, however, is the fantastic customer service. I have called several times with some minor issues/questions, and everyone I have spoken with has been extremely friendly and helpful. Considering this is a fairly new service, it has worked out pretty well for me so far. I'm glad I switched. read more

I thought Direct tv was bad. NOPE. if you don't have a VERY HIGH SPEED with COMCAST. it doesn't work. skips from the beginning of a program and jumps to the middle or the end and you miss the entire show. even watching live TV it happens. When I spoke to the tech support. They said if I didn't buy a higher speed plan, I would just keep getting that problem and nothing could be done. Except me BUY a higher plan with COMCAST. getting rid of this as soon as possible. read more

Long story short I've grown to truly despise Comcast and was looking for an alternative so decided to give Layer3 a try. Very glad I did. The TV service has been great so far and customer service is very attentive. Quite honestly the overall cost compared to Comcast (at least for me) is about the same, but the pricing is more straightforward with no hidden charges, the user interface is better and less glitchy, and the best part is that Comcast now gets less money from me every month. read more

I recently (2 months?) switched to Layer3 TV in the Washington DC market and I'm very happy with the service, remote and channel line up. I would recommend it and it is now the substitute for cable tv from the cable company. The DVR works well, as does on-demand for many of the channels which would negate the need to DVR some shows. Glad to have CNN, the golf channel, tennis channel, espn and of course, the HGTV and DIY type channels. Highly recommended. read more

After having problems,their service guy comes out and tells me its Comcast that is the problem. I call Comcast, they come out and takes one look at how they hooked up my service and says they can't do it that way. I then get charged for service call. Layer 3 comes back out and different guy admits it was wrong and after talking to his boss on phone tells me I'll get credit to cover service charge. Guess what after 3 months of fighting for my credit, I don't get it. Cancelled same day. read more

New all IP/HD Cable service in the DC area. Amazing customer service and more HD channels than anybody out there. About $99 per month with a bunch of promotions and a 1,000 hour DVR. Get a free wireless AC router and a few other goodies, and they seem pretty willing to work deals. I would pick them over FiOS any day of the week. Looks like they hold pricing and don't do the bait and switch which raises your bill into the stratosphere. Picture quality the best I've seen by a long shot. read more

Yesterday I received an email from Layer3 saying that I needed to update the code in my set top boxes. I asked a question by email and got a response from Shannon who told me to call if I ran into any problems. I did -- and he helped me resolve the snafu. In the middle of our waiting for the STB to load the new software and reboot I got a business call that I had to take. He said, "no problem, "I will call you back in ten minutes." He called back in ten minutes and by then everything was up and running and all set. Very impressive. read more

Much better picture quality than you get from Comcast. This service isn't cheap, and not mean for cord cutters. But if you want all the right channels at high quality, I recommend it. Their customer service is top notch. It will still be a little while before they have all the features that some of the other players out there have (like Tivo) but they have everything going in the right direction. read more

Love it. Has all the channels you could need and a lot cheaper than I had at cox. Records six shows at once and stores 400 hours. Great customer service. Nice apps and more to come. read more

dont get this cable company unless you want a company that comes into your bank account and takes money i left them october 2018 they came & took money outta my account today its june 2019‼ unauthorized charges i don't owe them no money. run dont choose this company... read more

I gave it a few stars earlier this year, hoping through growing pains they would get better. Well they got worse. My earlier complaints remain the same, but now we experience constant service interruptions, and they seem to think we have all the time in the world to wait for service technicians since all they want to do is replace our equipment over and over. It's been replaced twice In a month and still no better. Now for the latest, we signed on for Layer3 bundled tv and internet. Although we know that Verizon FIoS is the backbone, our relationship is with Layer3 and all invoices are paid to them. Well, the other day we lost all service, tv and internet. After 47 minutes on their support line, a tech made us a bogus appointment for the following morning, and upon our insistence provided a bogus confirmation number. Ten minutes later we received a text from Verizon saying a a tech would be at our house 4DAYS later sometime before 9;00 PM - so literally the window was ALL DAY and we're to live without service for 4 days. So we called Layer3 right back to ask why - and lo and behold they told us there was no record of the 47 minute call, and that since they broke ties with Verizon unbeknownst to us, it was our problem, not theirs to deal with. So much for good customer service. Do NOT get this service if you can avoid it - the only positive left is no contract. read more

I have had nothing but a poor experience with Layer3 TV by T-Mobile all the way from the service itself and their customer service team. Their customer service representatives are incompetent and are not putting their customers first. Jessica and Chasity alongside with Shapira being the supervisor have provided a zero ranking customer service experience. I am completely disappointed with their behaviors over the phone not providing any solution for the technical errors I was receiving with the Layer3 TV box continuously giving me a black screen with a retry error. Therefore I was paying for services without being able to use it. Their technical support team clearly stated that this was an issue that has been happening mentioning that they don't have a resolve for me. I was paying for service while the issue was taking place. Jessica and Chasity refused to provide their employee ID number to reference the call trying to convince me that they don't have employee numbers only after asking for it several times they tried to call it something else to make up for their fib. I have canceled service and have sent out the box with no damages, they are now charging my me over $300 claiming that there were damages to the devices. Be aware to all who are thinking of signing up with Layer3 TV that it is possible that you may end up having a bad experience with the lack of customer service skills that you will receive from the Texas call center. It seems their integrity is out of line considering they have placed a damage fee onto my account when canceling. Take photos of all your devices the way I did before you send them out. I have called Robert who seemed to have some compassion. They will be calling me back after they reach out to the warehouse to see what damages were done to the box meanwhile with a $300 plus amount charged to my debit card. I have emailed him all photos showing that their were no damages. Not worth going through all this. People, be aware and think twice before you sign up with Layer3 TV by T-Mobile. read more

I think it is unethical to force customers to auto-pay. And when someone reaches out to your company explaining how they do not authorize auto-pay from the card on file because it was just used for a one time payment to set up the account, you refuse to remove it. Then state that even though I am paid up to April 4th and it is still the last week of March that you will suspend my service until I update my card on file. But the debit card I have tried to put on the account your care portal is not accepting. This is unacceptable, I have explained the card on file needs to be removed as its not authorized for auto-pay. I have also been told you are a green company who doesn't send out paper bills just takes payments from credit cards on file. What kind of company doesn't sent out bills or statements to the customer at their request so they can keep track of things and pay bills at their convenience before the bills due date. Completely dissatisfied. Not to mention the constant issues with the boxes and them having to be restarted on a daily basis, they also do not record shows properly. read more