I lost the key to my bicycle hitch after a long trip from Florida to DC. I ordered replacement keys from the manufacturer, but these would have taken several days to ship and be delivered. In the meantime, I would have had to drive around with a hitch and five bicycles hanging from it. I looked for alternative solutions and found Sure-Fit Security on Yelp. I read through several excellent reviews and decided to give them a shot. They solved my problem in fewer than five minutes... Literally! Excellent service, excellent attitude, very customer-oriented. I am extremely pleased with the service provided by Sure-Fit Security. Further, the price that I paid was fair. Many, many thanks for solving my problem! read more

I've used these guys many times over the years. They seem to know everything about locks, keys and safes and security. A locally-owned business where you can always reach a human being by phone. I have found them to be reliable. I've used them for my residence and for a business I worked with. read more

Sure Fit did excellent work on the installation of front door and closet locks in my condo. Their prices are reasonable too.

The biggest problem is they treat people in a VERY condescending manner. Slow to acknowledge they've made a mistake. Even when it's their mistake they'll charge you a "call" to come fix their mistake. Communication is so poor. If you speak with one person and call back later, the rest of the staff is either too incompetent to deal with the call and/or just doesn't care. You're made to wait, "He's gone for the day, so you'll need to call back tomorrow or Monday." They've gotten by on their past reputation. But according to SF it's always your mistake and never theirs. So I'll get another contractor to reinstall 2 locks that I told SF had problems! Their records are handwritten--which ensured they can't be hacked. If you're there at 5pm, they'll close the shop around you. read more

Sure-Fit was very responsive, Eric came out the day after I contacted them for an estimate. He advised me on the work needed. On the scheduled day of work, Doug called to give me an estimated time of arrival, as I requested. He did a thorough job, and even showed me what he was doing, as I was curious. He was friendly, competent, and professional. read more

I came in for a quick key copy and learned a lot about the locks on my home from a very knowledgeable staff member. There's plenty of street parking near the shop and a few lots 2-3 blocks away. read more

Getting stuck in a bathroom due to a broken lock was not how we expected to spend our afternoon. Michael was able to make a house call right away and tried a variety of techniques to open the door. He was very professional and offered to replace the broken lock with a spare. He came prepared and wearing a mask so we felt safe and secure. Thank you so much for coming right away and helping us get out of a stressful situation! Recommend Sure-fit locksmiths for fast, friendly, professional service! read more

I had a very complicated problem, not worth the time it would take for a locksmith to solve it. I was amazed at the cooperation and effort that Sure-Fit put into my problem. 30 years ago, when our house was built, I had Medeco high-security locks put in, using a high-security keyway so that keys could not be duplicated without my signature. The locks are still working just great, all this time later. But I wanted to order a couple more keys. I called the locksmith, but they're gone. Turns out that a good bit of subsequent investigation on my part showed that they are actually long gone. No hope of tracing them or records of our keys or our license for the high-security keyway. I called the nearest Medeco locksmith, and they told us that they wouldn't make keys for us. They insisted on installing new keyways on all of our locks before they would make keys. We have five of these, so that would be perhaps $1,000 or more in needless expense. So I called Medeco. I sent them a key, and they decoded it. They gave me a list of Medeco locksmiths in the DC area. The second one I called was Sure-Fit. I described the problem, and the person I talked to said that they'd get back to me. Next thing I knew I was talking to Jim Mullins, president of Sure-Fit. He said that there was a contract problem--their contract with Medeco restricts them from making keys for Medeco locks that they don't install. Jim then worked with Theresa Nester of Medeco, who in turn worked with Medeco's contracts department to give Sure-Fit an exemption from that provision of their contract so that they could take over my account. I've now completed all the paperwork to transfer the account, and in a few days I'll place my order for keys. Thinks are now set up so that my wife and I can now order new keys by telephone. Have you ever found a company president who would do so much to save a customer $1,000, when it meant his company not getting that money? Jim Mullins is an exceptional person, and it's easy to see why his company has so many GREAT reviews on Yelp. I'd be comfortable having Sure-Fit do any locksmithing job, and I wouldn't even bother to get competitive bids. These are the people I want to do all of my locksmithing work. read more

I don't think I ever meet anyone as patience as Carl in a customer facing position. I came to Sure-Fit today to pick-up some keys for the dorms at my job. Yes, the college babies are back from summer break. This was a last minute request but Carl handled it like a champ. Even in the mix of some miscommunication and certain keys he admitted might not have been cut right, his customer service never lacked one bit. Carl stepped up, and stepped in to make sure everything will be resolved. If you ever need any extra security measures or keys made, Carl is the man. The prices are efficient and the customer service is TOP NOTCH. Yay for Carl!!! read more

While visiting my sister in Takoma Park, she asked if I could be handyman on several lock issues. I called Sure-Fit, and spoke to "Carl", describing my problem: I had a 1910 lock with a broken spring. Could they repair it? I also had a 1" thick storm door. Did they have a lock to fit it? Carl asked me to send pictures so he could be ready when I arrived. Twenty minutes later I handed Carl the broken lock, purchased his recommended storm door lock (which he rekeyed to match my other outside keys), and had him rekey a 3rd lock I was installing to match the rest. He showed me several different options (so much easier in-person vs. studying Amazon pages), and completed both the repair and rekeying within a few hours. I couldn't be happier. This is an excellent business. read more

They came out super promptly to fix a broken front door that wouldn't lock, and they do an excellent job making copies of a key we have that is apparently super hard to make copies of (we tried other places and they kept making crappy copies that didn't work). These guys are good at what they do and they're pleasant. Highly recommended. read more

Over the years it has been a relief to depend on Sure-Fit. From a challenging situation regarding conforming to condo rules while being forced to use a busted door handle to locks, it seems I need them quickly and they do come immediately with no problem. Every technician that was sent over the years was terrific. Never a need for a second or third trip back! I felt very good about them. In addition, we value their opinions about what is best. Truly great company. read more

After a change in staff we were looking to get new keys cut for various doors and installing new key locks on old doors. They were very accommodating. I was able to send them pictures of all of the issues we had and they gave me price quotes. They also did our Medeco keys. The technician, Michael, came out and he was very pleasant. Overall the best experience I have ever had with a locksmith company from the initial call, to my various questions, to coming out and completing the work. Will recommend them to others. read more

Sure-Fit Security shows why small, locally owned companies are so much more valuable to a community than large impersonal chains. After returning from the hospital late at night, the lock to my front door broke and I spent a sleepless hot and humid summer night on the porch. I walked to Sure-Fit in the morning and upon seeing my state they gave me an electrolyte drink to help restore me and sent a locksmith to my place quickly so I could get some sleep. Thank you so much Sure-Fit! read more

Chris D unlocked a bedroom door with a keyed lock in a matter of seconds. I'd called at 8 am, he picked up promptly, and was at my home in maybe 10 minutes. I run an Airbnb and this can happen again with a tenant so I'm keeping this number in my phone sacrosanct! Good price. Less than I expected but in the ball park. Thanks for taking stress off the beginning of my day! read more

Professional work. What Strosniders seems incapable of doing even after repeated attempts, this shop did the first time. If you need copies made, go straight here. read more

I locked myself out of my house. Surefit was there quickly and got me in my house in about 100 seconds. I wished the technician would have struggled for 3 hours so I would feel like my $20 lock was a $300 lock :-) Very fair weekend price! Job well done! read more

I inherited restricted Sure-Fit lock systems at both my office and my home, so I've had a number of opportunities to interact with them over the past few years. At first, I definitely balked at the cost for making a single key, especially when I'm the kind of person who always like to have extra keys just in case... That said, the process you have to go through (just the first time) to open a new account is rigorous - I even had to bring in a copy of my deed of sale for the new house! I'd never really thought about it... but those $3.95 keys you can get cut at any hardware store are super easy for anyone to copy if they have your keychain at the auto-shop, etc etc etc. With a surefit restricted key, no one can copy the key except our authorized list of users, standing in front of them with a photo id. I do feel a bit safer, honestly. Plus the staff has always been helpful, and I like knowing exactly who I'd call if I ever were to lock myself out or whatever. read more

Excellent rates and company. After some experiences with unhinged people, it is great to have a service like this that can quickly add in the very best locks and add in piece of mind read more

The folks at Sure-Fit were complete lifesavers. I'd been searching for weeks (literally) for a place that would make extra copies of our apartment key but because it was an older key it was impossible to track down a place that could make the copy - that is, except for Sure-Fit! They made the key in under 2 minutes and were courteous and professional the entire time. I'll be coming back here for sure! read more

The sure-fit people are really nice and super knowledgable. Did not take a advantage of a little lady such as myself. Two enthusiastic thumbs up! read more

So helpful! I lost the key to my filing cabinet and called Sure-Fit Security to schedule a locksmith appointment. Instead, over the phone, they walked me through the steps to find a keycode on my cabinet, which they had in stock. So I drove to the shop 10 minutes later and the key was ready to go. They said they couldn't guarantee it would open, but it was only $16 & worked like a charm! Saved me a few hundred dollars in a service visit. :) read more

I have a safe, secure and comfortable home after their service. I'm selective, picky and can be a tough customer. When it comes to home security there is ZERO room for error. They answered all my questions for every model lock I inquired about, had knowledgeable feedback, and provided installation services within a quick turnaround time. Installation was friendly and their staff couldn't come nicer. I will definitely continue using them for my home security. read more

Great service! I went there twice today--once with a bad house key and a second time to get a new mailbox lock. They were quick, efficient, and friendly. I'll keep using Sure-Fit for sure! read more

This place was able to make a copy of a key that Home Depot and one other place could not. Lots of keys here. Thanks

Company has very professional locksmiths, but am disappointed with rates and hours of service available. If you buy a lock elsewhere they will charge you $150/hr (time and a half) to install it. Also, they say its a free estimate, but then charge you $70 "separate" call fee, that you have to pay, but they say they credit your account, so essentially you are locked in to having to do business with the higher than normale hourly rates. rip off. read more

I came home and my key would not open the front door lock. I called another locksmith firm, and they sent out a tech who drilled out the cylinder and opened the door. He said that a pin the lock cylinder was broken and that a "bar" in the mortise ( a box holding the door locking mechanism) was also. He wanted over $600 to replace the entire lock. I took the parts to Sure-Fit, and within 10 seconds they determined that the mortise was OK and that all that was needed was a new lock cylinder for $38. They were very knowledgeable and professional. read more

I needed some extra keys, but had only a copy of a copy of a copy of the original key. It was hard to make a good key that worked. But they tried until they succeeded. It costed me only 10 $. Very professional & friendly. read more

I want one item when I go to a locksmith, spare keys. Without a doubt, this place can probably duplicate any key known to man. I know because apparently my keys are very difficult to make. I had to go back 3 times for them to get the right fit. I will say that albeit for the hassle of going back 3 times, the owner really cares about his customers and they try to do everything possible to make the lets work. I would definitely go back there for duplicate keys again. read more

We made two trips to SureFit to get our keys copied. The first trip we had zero of 2 keys correctly copied, so we returned a few weeks later. The second trip we had one of 2 keys correctly copied. My previous review was removed from this website, but I think it is important to let the public know that this company is only so-so at copying keys. Best of luck, if you decide to try this company. read more

We had enjoyed a relationship for many years with another area locksmith; however, when the owner retired, our Medeco residential account was transferred to Sure-Fit Security. Our recent transaction with Sure-Fit was our introduction to the company and we were pleased to find the same level of quality service, reasonable price and prompt response which we had come to value with the former company. They have been in business for almost thirty years and it is not hard to imagine they will continue to be successful in the future! read more

The installation tech was very good. The VP and customer service for organizing the scheduling and contacting me regarding appointment, quote and status was horrible. Non-existent, actually. I had to contact them to get my quote after waiting 2 weeks. Also had to call two weeks later to find out my appointment was set up for 2 days later. And the price they quoted was different than the price they quoted the insurance company, so now I am out $1700. In dealing with the VP to express my concerns, he continued to be degrading and tell me it was my fault and provided no assistance or empathy. Absolutely horrible experience. Would recommend that others use ANY other company than this one. read more

I broke a key off in my front door button lock, and the guys at the hardware store recommended Sure-Fit. Chris D was at my house at 8am on the dot, and he got the busted key out quickly, with a smile. Price was about what I expect for a non-emergency locksmith call -- it wasn't the cheapest, but I didn't feel ripped off. I'll definitely use Sure-Fit again. read more

Prompt service, but mislead me on the price of making a new key for an orphan door knob. Told me on the phone it would be $12, but total was $33. read more

My key broke in the lock of my front door recently. Sure-Fit came out quickly (staying in touch to update me when they would be at my house) and took care of my issue efficiently (explaining what they were doing the entire time). It was a simple fix that, in the unflikely event that it should happen again, I might be able to take care of myself. They entire process and interaction with them was professional and felt quite ethical. I would recommend Sure Fit from my experience. read more

Sure-Fit did a perfect job installing new solid locks on our doors. They provided an accurate and fair quote in their nice storefront in Silver Spring, did the work efficiently, and explained everything clearly throughout the process. Trustworthy and reliable! read more