I needed my lock replaced on the security door. I called this company and they sent out a technician. The technician let us know that the lock would need to be replaced (this was a diagnostic call) and offered to put WD-40 into the lock as a temporary solution. He did so, and this visit costed $250. The solution only worked for about one week before the door stopped working again. Then later, they gave us an invoice with an estimate on it for what it would cost to change the lock. It's an old lock and a simple brand of lock (Marks- a very common brand). They offered to fix the door for over $1500. Now this immediately seemed extremely excessive to me. My partner and I hesitated. We actually just let the situation go, thinking maybe we'll just use the back door since this seems like a really costly repair. Fortunately, months later, I had decided to do a deep dive. I noticed a few things: the invoice they sent was extremely vague, not listing what brand of lock they were trying to replace it with how much labor costed how much the Lock would cost- none of that. It simply said labor plus parts equals $1500. I looked at other companies in the area and eventually came across TOP LOCKSMITH SERVICES. Can you tell me why TOP LOCKSMITH SERVICES offered to do the job for 520 something dollars? They were extremely kind, courteous, way, more honest and transparent, and on top of all that they were flexible. I don't know if you can answer the question posed at the beginning of this paragraph, but I have a question for you: WHY ON EARTH WOULD YOU GO TO A COMPANY THAT'S GONNA CHARGE YOU THREE TIMES AS MUCH? Stop playing with me. Y'all need to call Top Locksmith Services if you need help with a lock. read more

It feels weird to post a review of a business I only used once three and half years ago (to rekey locks on our then new home). But then again, it's weird to receive a past due notice from a business three and half years after the one time you used them, for a bill that was paid at the time of service. I didn't really appreciate the out-of-the-blue messages demanding either payment or proof of prior payment. Seems like Keyed In has some issues in the accounting department. read more

I have used this company myself with great success and as a handyman I have recommended them regularly to customers and family members. I am so pleased with their work. Thank you, Shay and Roy! read more

Keyed In took advantage of an emergency situation with my garage door. My cars were stuck inside and the springs need to be replaced. I didn't realize how ridiculous the price they quoted me was until after the work was done. When I balked about the price they accused me of trying to weasel out the bill. I will never call them again. read more

I didn't like the service from Shay at all. First, he was continually on his phone. He gave me very high prices to replace part of a poor quality lock. Then, when I didn't want to use their services, charged me much more than the $45 house charge. I would try someone else! read more

Charged me $248 to rekey 2 locks. Declined to quote in advance. I would have sent him away but didn't want to wait for another appointment. Next time I will not hire without a quote in advance. Arrived on time and did the work requested. read more

Shay was a lifesaver. We were locked out of our condo due to a faulty door handle lock. He managed to arrive at our condo within an hour of being called on a Saturday night. He got us into the unit within 10 minutes. Then he replaced the handle on the spot in another 5 minutes. The whole experience was incredibly pleasant and quick. Thank you Shay for making such a terrible experience into a much better situation. read more

I had a great experience with Keyed In LLC. After I stupidly locked my keys in my running car, I needed quick, efficient help, which Keyed In provided. My call was answered immediately (instead of a long wait on the phone with other locksmith services) and I was provided with quick, clear information. Keyed In also has a flat rate for opening the car, which is much better than other companies who equivocate about quotes and then surprise you with extra fees. Shay arrived at my house in less than 10 minutes, and from start to finish the whole process was completed in less than 10 minutes as well. Shay was friendly, professional, and patient with my worries. Overall a great experience which made an otherwise crappy situation less stressful. My only reason for giving 4 stars instead of 5 is that I was mistakenly sent an invoice for another job. I would definitely still recommend Keyed In LLC's services. read more

We dealt with Roy. Our garage door bent and broke and was frozen in place. KeyedIn had installed it so we called them. Roy came out and gave us an estimate to replace it. There's a mural on it so we wanted to save it. It was a lot more work for them and he was clear that he might not be able to save it. But they ordered some additional parts and then went to work pulling it apart, unbending it, cutting off random pieces of metal and otherwise working with this huge sheet of metal until it worked. Which it still does. I appreciated the effort they put into the work. Overall a good experience. read more

My husband and I just bought a new, old house (how's that for an oxymoron!) that has lots of old doors with old keys and old locks. We needed a professional to help us with all that that entails, and Keyed In was a great choice for us. They were prompt in their replies to our inquiry, on time for our appointment, and explained well all the options available to us. We ended up having a handful of locks replaced, deadbolts added, as well as an electric garage door opener installed (my fave!) Everything was done quickly, well, and without hassle. With so many home improvement projects to do in a new (old) house, I was so happy that Keyed In handled one of them with such ease and no stress on my part. read more

Do your homework. So many trustworthy locksmiths out there. I recommend getting a referral from a neighbor or friend.

called Keyed in today to have my parent's locks changed. They were there promptly when they said they would be and the price can not be beat. I expected to pay way more and get way less. I think his name was Shay and he was really helpful. Would highly recommend. read more

I'm kinda a clutz. So when I locked myself out of my condo trying to let the dog out (again), I asked my friend for a recommendation of a locksmith and she told me about Keyed In. They were super responsive and really understanding of the fact that I was in a bind. I got ahold of a real person right away and I was back in my home in no time. read more

I bought a a commercial high security lock for my property in 2015. I bought maybe 10 keys at $15 each on top of the $500+ cost of the lock. Within 2.5 years of use the insides of the lock has warpped and it goes all the way around. (The inside of a lock should catch to lock and unlock, it doesn't catch) I called to see if they would come out to look at the lock being that it was supposed to be of commercial quality. Pretty much they wanted to charge me to come out an look at the lock said I would have to buy another.... I could've went to home depot for all of this. BEWARE. Don't waste your money. They have groupings for a reason. read more

My name is Jean Poitevien with Long & Foster Property Management in DC. We have used Keyed In for the past 6 months. They are responsive, efficient and most of all cost effective. As a property manager, our business is based on the quality of our vendors. Keyed In is the best in the business and we appreciate them as part of the vendor team. read more

I give them all the information about the lock I want to install. Before they gave me a quote, we ask for all my personal information like address, email, phone.. etc then they signed me up for their email Community thing without my consent. when I contacted them they asked me to unsubscribe. This might not be a big thing. But for me I found this deceptive. If you can deceive in small things then you should can deceive in big things. read more

Let's be honest, when you need a locksmith, it's never at a great time. We had just moved into a DC row house with our kiddo - and then boom we had a major string of burglaries and some violent crime in our DC neighborhood and needed locks re-keyed and a Nest system installed quickly. We were having strangers show up at our door in the middle of the night and knocking LOUDLY. So creepy and scary. We also wanted to take advantage of the DC rebate. We had used Keyed In where I work and my old condo building. At work, they retrofitted a door and added a fob system which was great because none of my colleagues locked the door and it was a risk. So I gave them a shot at my house and they were able to accommodate me quickly and help our family feel more secure. It wasn't cheap. And I could have changed the locks and put in the camera system on my own but it would have taken forever and I honestly didn't have the time or expertise. I hired professionals to do it right and do it quickly. Shay was my POC and he was awesome. I feel MUCH better in my home and I appreciate knowing if I need services like this again, I've got the right company to work with. read more

I cannot recommend Roy and Keyed In, LLC enough. We locked ourselves out of our house on a Sunday afternoon with Redskins tickets on our fridge! We called Keyed In, LLC and Roy was over in a flash. Before I knew it, he had the door opened, the lock and doorknob replaced, and he was even caulking over a small screw hole from the old fixture to correct the cosmetics. This guy is seriously the best and we made it to the game for the second quarter to see the Redskins win. Highly recommended - best ever! read more

We've hired Roy and his team several times and have had really good experiences. They helped when we were locked out of the house twice because of a faulty lock and ordered and installed a specialty lock on one of our doors. They were very responsive and the process was hassle-free. When you need a locksmith, you need one you can trust. Highly recommend. read more

My experience with Keyed In LLC was fantastic!! The keyfob for my jeep broke and I lost the emergency key to the driver's side door. I called Keyed In on a Sunday morning and they showed up quickly, opened my door, and made me two sets of keys. Wonderful service and customer service! Thank you! read more

I am really surprised by all of the good reviews for this company. I bought a Groupon to have a lock either re-keyed or replaced at my condo. I was shocked when I received a quote of around $465. I could replace a whole door for that price. I don't know if he thought because I am woman that he could get over on me but I work in real estate and construction, I know a little about material costs. The company offers a "free estimate" but the estimate is no longer free if you use their services. If you decide to use their services they charge a $45 service fee even though they are already there giving you a "free estimate." Shouldn't it be the other way around? Most of the companies I have dealt with charge a fee to come out and waive the fee if you use their services. The gentleman I spoke with was extremely rude and very unprofessional. He even yelled at me about how he spent his time and money to come to my unit. I politely told him that I would not be needing his services. I went to Home Depot, found the exact same lock I had on my door for $17 and replaced it myself in less than 10 minutes. I could understand the high price if he had to drill holes in the door but the lock I found fit perfectly and works perfectly. I have no problem with paying for professional work that I cannot complete myself. I also have no problem with you charging for your time and installation with a 20-50% markup on materials, I get it you have to make a profit . However, charging over $400 for a lock I can get at Home Depot for $17 is just robbery. I suggest you go with another company that is honest and isn't trying to rip you off or do it yourself. read more

They did their job I suppose, but they have lots of hidden fees and ended up charging me an arm and a leg for 5 minutes of work. They also bring up a 1000 times a 15% discount that you get if you use them again or if you refer them. I felt like I was being harassed by a gypsy and got fleeced in the process. Nevertheless, they conclusively did change the lock - just for far more than I was initially quoted. read more

I didn't get a quote beforehand, so I had no issue with prices changing. The tech spent easily 20 minutes running different price quotes and options. I settled in on a 5 lock replacement (the bottom locks were too poor quality to rekey) with the 15% service alley discount. The tech came out in under 20 mins on a Sunday night around 1030, and he was done in about 30 minutes. The price was high (around $530), but I felt the work was done well and considering the late hour and short notice need (and the fact that I wasn't paying for it), I didn't mind at al. I'd probably shop around a bit the next time. read more

We just had our front door's lock redone by another locksmith, and now that I understand the lock system better, I understand how much we were screwed by these guys!! Three and a half years ago we had a break-in and since the robber took our back door key, we needed to have the lock rekeyed. We found this company Keyedin in Angie's list with a high rating, so trusted it and called them for the work. All we needed was rekeying, which, now I understand, should not cost much - maybe $150 at most even in DC. But we ended up paying $471.61 - why? They changed the mechanism as well, which was totally unnecessary! We just needed rekeying! And the mechanism, for which they charged $345 costs less than a third or a fourth of that at a store. In addition, the technician who came took literally hours installing the mechanism which wasn't necessary to begin with. We had other issues. The main guy looked at our front door, too, and insisted that we needed to change the mechanism there, too. He even tried to sell us the knobs even though we have leversets which we like better, as knobs were all he had. In addition, after he looked at the front door locks, our leverset no longer opened the door! To his credit, he did come back to fix it when I complained about it. Beware of these guys. They take advantage of your ignorance and do work that is unnecessary and charge you a whole lot for them! read more

Every time I call Keyed In with a lockout, they respond quickly and have my door opened in no time! I really appreciate their professionalism and great customer service! I would highly recommend Keyed in and plan on using their services in the future. read more

Roy arrived earlier than promised on a Friday evening and had the lock unlocked in about 5 minutes. He was very professional and pleasant. Fair prices and easy to deal with. Highly recommend these people! read more

When I called, at first that they couldn't get to me right away but then they told me to hold on while they try to fit me in ASAP. That's over-and-above the call right there. The first place I called didn't do that. They must have found a hole in their schedule as they were able to get to me within 90 minutes of my call. Niiice. The tech (it was Shay, the owner) explained the options well, was proficient and expedient in getting it completed, swept up afterwards, and even adjusted the striking plates which had become misaligned over time; which wasn't part of the job. The only downside was the arm and the leg it cost! Worth it, though, for good work and peace of mind. I'll also mention that they offered a discount for my membership at Angie's List. I'd recommend KeyedIn, no problem. Keep it up, Shay. read more

I bought a new condo recently and needed a few things done with the locks. I wanted to get a new lock, to re-key a deadbolt, and to determine why my door was not closing properly. I did some research and Keyed In had good reviews as well as more reasonable prices than other companies. I called Keyed In and someone answered the phone quickly. They were very flexible and scheduled me for a time that was convenient for me. Leo, the locksmith, arrived exactly when the representative said he would arrive; he also called to tell me when he was about 15 minutes away. He was friendly, efficient, and answered all of my questions thoroughly. He explained a number of options that were available to me. After he finished his work, he let me test out the locks and turn the keys to make sure that I was completely satisfied with them before he left. In short, his service was impeccable. I highly recommend Keyed In and would not hesitate to call them again. read more