Exceptional workmanship and very profession. I would highly recommend them for anyone looking for safe work.

I needed to rekey a lock or replace it. I went to Eastern Safe & Lock. Mr. Dallas helped me to decide and advise me on an additional latch I needed for another door. He was not trying to over sell me anything and, in addition, he told me that if the lock I was buying from them did not work on my old commercial door, he would take it back. This was a huge difference to the store I went to before where the person who was there told me that they would not take back the lock even if the lock they were recommending did not work on my old commercial door. In contrast, Mr. Dallas was very kind and had very reasonable prices. The locksmith store I visited before them was overpriced and very disappointing. Therefore, I will come back and recommend Eastern Safe to my clients. Thanks Mr. Dallas! read more

Superb, no frills job done changing all the locks at our newly purchased house. Done so quickly that I couldn't believe it. 5 stars!!

We utilized Eastern Safe & Lock to change all of the locks at our house. They provided fantastic and prompt service with flexibility in scheduling appointment times (evening and weekend hours!). Our service provider, James was very knowledgeable and provided us great recommendation on how to make our home most secure. We were debating if dead bolts or changing the doors will be the best option. He provided us great advice on the first option (purchasing doors, installation costs etc) vs. getting an alarm system. It made sense to get an alarm system!!!!! Follow up care continues to be fantastic as they've been monitoring the satellite signals to make sure alarm is in good working order. They noticed the signal was growing weaker and called to provide additional service to add signal strength. They were again very accommodating with hours available in the evening. We cannot be happier with not only the service but the knowledge and pricing of the locks, alarm system, and labor. Highly recommended! read more

Arranged for service on the deadbolt on the door from the garage to the house. The deadbolt had been "sticking". Also wanted to swap out the door knob which had a security "button" on one side (which was always hitting the wall and locking!) with one that did not have it. Service arranged for 10:00 a.m.; at 9:30 I got a call confirming the locksmith would be here and going over what needed to be done. Locksmith arrived at 9:50 and determined the the deadbolt needed adjustment and not replacing to stop the "sticking". He first swapped out the offending door knob, which took 5 minutes! Then he removed the innards of the lock and worked on them in the van. When he replaced the lock on the door, it was very tight, and hard to make the key lock or unlock the mechanism. He then filed the strike plate down a little, and presto -- it was working smoothly and easily! Even with arthritic hands, it's a breeze to set the deadbolt now! Can't say enough nice things about Eastern --- from the initial phone call, to the ease of arranging an appointment, to the locksmith getting the job done! Highly recommend you use them for your next lock problem! read more

I put my mailbox keys in the most logical place I could think of, which means I lost them. James from ESL came out to my office and in less than 20 minutes I was back in business. Prompt and professional, thank you! read more

I was going to order a custom built safe from a high end manufacturer. Prior to ordering Eastern Safe was selected by the manufacturer to do a site survey to see if the safe I wanted could be taken up my hardwood stairs. Dennis from Eastern Safe came out with the specifications of the safe I wanted, measured my stairs and inspected the location. He told me and the manufacturer they could do it. After I had fully paid for the very expensive safe and it was delivered to Eastern they arrived up at my house to install. They first damaged the safe slightly getting it off the pallet. When I asked them about it they told me the damage was already there. They got it to my front steps but could not get it over. They moved it into my garage, blocking one parking space and said they would come back in two days with more manpower. On the appointed day after waiting three hours of the four hour time window they had given me no one arrived. I finally called their office to be told their truck had broken down. I asked why no one had called, but they had no reason. I asked why they didn't just put the equipment in a van and was told it wouldn't fit. Even though all they had shown up with the first time besides the safe was a stair climber, a couple of drop cloths and two pieces of wood. It could have fit in a minivan with room to spare. So they rescheduled a second time for the following week. The following week they came with Dennis, who had done the site survey. He came inside, looked at my steps and said they cannot get it up the stairs. I reminded him the manufacturer had hired them to do a site survey and he had said they could deliver. He said he meant to the basement, not upstairs. I reminded him that he had measured my stairs and told me his main concern was that the landing was big enough to make the turn with the safe. He then said he had told me it had to be 800 pounds with the safe door on, not off. This safe is 800 pounds with the door off and they had already removed the door. Why it matters that the maximum weight he can handle is only with the door on made no sense. I told him that he had informed manufacturer directly, not just me, that he could deliver it. He said there was no way he could have said that and left. At the time of the site survey I had asked him if his stair climber could handle 800 pounds with the door off he said no problem, his stair climber was actually rated for 1000 pounds. So he flat out lied to me. They left me with a very expensive safe sitting in my garage, with the door off. Fortunately manufacturer was very responsive to my problem. They called in Advanced Security and Lock all the way from Baltimore. Ben from Advanced came that very evening to do a site survey and said he could deliver it upstairs. I told him it had to be installed this week and he called his office and rescheduled a couple of his guys. They arrived the very next afternoon with a lot more equipment than Eastern Safe. Within a couple of hours of when they arrived they had my safe in the exact location I wanted upstairs with absolutely no damage to my house or safe. Eastern Safe is a dishonest company. Not only did they lie repeatedly, but instead of even once acknowledging their mistakes they kept lying and left me stranded. Avoid them. read more

I got a really good Angie's list deal for two locks, not realizing later that I needed to re-key four locks. I called them on a Friday later afternoon and they promptly answered the phone and said not to worry that they would do the four locks without me having to buy another Angie's list deal which saved me money. Derek came on time on a Monday morning. He helped me fix a screen door where the latch was stuck. It required taking the whole structure apart and he did it without damaging the aluminum frame. He rekeyed all four locks in no time. For the price and quality of work, this is a 5 star service! read more

We have worked with this company numerous times and they always deliver. Most of our service calls to them are emergencies and they somehow find a way to make it happen. I would like to say thank you to them for all of their hard work. read more

They are a little bit out of the way in an industrial park but after one visit they are the first place I will go to for keys, locks, safes, and related services. They are worth it for the hassle-free, one stop service and the excellent value they provide. I needed two-sided car keys cut (bought the blanks on the web) and copies for my gas tank cap key. The service was fast and excellent. They had the blanks for the gas cap keys that I couldn't find anywhere else The copies they made work as smoothly as the originals. Prices more reasonable than other shops. Best price + excellent quality work + having everything in stock = best value + most convenient and effective place to go. If you need anything having to do with keys, locks, and safes, they probably have it: bicycle locks, chains, combination locks, door hardware, etc. A bargain compared to key kiosks. Definitely worth going out of the way for. read more

Save yourself the hassle and avoid this service. I was given a two hour service window on a Wednesday and even checked in 30 minutes into the window to be sure a technician would arrive. The two hour came and passed, when I called to inquire why the technician hadn't arrived, I called again to be told the technician was only a 40 minute drive away. ?? The customer service person didn't have an answer other than, it wasn't 'his fault' that drive had missed the appointment. Unphased apparently by the fact that I had lost three hours of time off of work, I suggested that I need to find another locksmith. The answer I was given, 'Ma'am that's entirely your choice'. Such disrespect, poor communication and terrible service. Save yourself the hassle! read more