Please avoid this company. The door lock was installed poorly and then stop working after few months. Their panel has all kinds of issues and no one on customer service can help. It became a waste of money. I called multiple times for a technician to repair things, the answer is we don't provide that service. So please do yourself a favor stay away from them. read more

PLEASE whatever you do DO NOT choose this company to do business with! I can't stress enough how awful their customer service is. One of their agents named Brandy actually mumbled that I was a bitch under her breath when I was asking her to let me finish talking before she started talking!!! So unprofessional and not helpful at all! All I want is this system removed from the home I just purchased and they are refusing to take it out! As if this experience could not have been worse considering I was NEVER a customer, the team members came out today to remove some equipment a previous tenant left and left EXPOSED WIRES on both the doorbell and inside my home by my garage door. I have two small children and they somehow thought this was acceptable. I wish I could say I was surprised. read more

Poor Business practices. This is an alarm company that cannot guarantee its services or its equipment. These salespeople practice unethical means to get contracts signed and never follow up as said. You can never get customer support long wait times and if you do it is over sea's when you request to speak with someone in the US it doesn't happen though Vivint is based out of Utah. Have complaints about their business practices, especially when it deals with my safety. They are an alarm service you cannot reach when the equipment is not working very reassuring to me. You buy an alarm to know your house and family are safe, well think again. Not with the Vivant alarm system or its support team working . I have spent over six hours on the phone not getting anything done. No one could answer a question to get me to help most of my conversation was with the Philippines, yet a Utah-based company how American. The owners are Todd Pedersen · Keith Nellesen who send out there manipulating salesman with fraudulent claims. There is no way to reach corporate headquarters oh 6lets make it 7 hours on the phone you can even reach anyone to cancel read more

Our security camera does not record 24/7 which is stupid. It only records when motion is detected and it barely does that. Whenever I need to review the tape and see what may have happened, the instance is never caught. I wish I just kept my comcast security Update.... worse security system ever and I'm stuck until 2023. Everything is wrong with this thing. Don't waste your money!!!! I WANT OUT!!!!! read more

I don't write reviews, but this company's service and equipment are horrible and overpriced. I have to take the hit of not doing good due diligence. They expect you to be the technician. I thought I was purchasing a professional security system with top-quality monitoring. NOT!!! If you have time in your busy day to play technician with them (which you are not on the payroll for) while they have you troubleshoot your system with them on the phone. I could go on and on, but I'm not. Be forewarned!! For the amount of money I spent with Viviant Equip ($3232.96) and locked into a contract for 60 months @ 53.89/mo for monitoring ( don't let them get you there, be careful. Then to cancel, you have to pay them to get out of the contract, fifty percent of the balance on the monitoring contract. Go to ADT Equipment ($600) $49/mo monitoring, and no contract. read more

Received two different quotes for the same service in my new home that already has their equipment that they want to charge me 4K to purchase...then when I tell them no the refuse to come retrieve their equipment. read more

Bad experience with Vivint. Alarm keeps going off for no reason and they can't figure out why. Rude and incompetent customer service. Not happy with the service AT ALL!! read more

I had service with them for 5 years. They threatened to charge a few when I moved to another residence so I was FORCED T to keep service with them. I didn't use the service and didn't set the alarm anymore once I installed cameras (something they offer but is very costly. Once I called to cancel service they needed a 'valid' reason then sent me en email and told me to cancel I have to type up a document stating my request and email to another department in Utah and wait up to 30 days for them to cancel (which means they'll likely get ANOTHER payment from my account). DO NOT ANSWER TOUR DOOR WHEN THEY SOLICIT read more

Vivint is an awful service. They wired my house improperly causing my electric bill to be 3 times the amount and cause equipment to be faulty because of a poorly trained technician. Had my car broken into with the outdoor camera facing my car! Vivint offered me $25 for my inconvenience. Stay away! Once our contract is done. We are out! We tried talking to them to make up for all of their failure to maintain their promise of the contract. Which is PROTECT MY HOME and I didn't agree to have an electric bill 3 times the amount. They said that I have a contract to pay for and they wont help me with ANYTHING. Oh yes and sadly they are also liars. Each employee says something different from the last. read more

I'm extremely disappointed at the following: 1. They asked for 5 mins of my time initially and knew they were planning to install tonight, 2. They said twice that this process would take an hour and there's absolutely no way they believed that, and 3. They never mentioned the option to schedule a more convenient time. If this is the service I committed to for 5 years, I am regretful of agreeing to these terms. I will be speaking with my HoA about the lack of integrity and disruption as I would never have agreed to a technician being in my home well into the early morning. Their being here completely disrupted my evening. It's after midnight. I work in the morning. The technician is still here. Unbelievable. Someone else JUST knocked on my door at 12:30am offering to help this tech. I cannot wait to cancel this contract! read more

very disappointed in Vivint Security. Today was my scheduled installation. Reviewing the contract I noticed the total cost is not what was agreed to during initial intake over the phone. Contacted sales associate, who transferred me to an account manager. The price did not change to agreed price. I keep notes and also received text messages offering me free equipment (they tried to charge me). Monthly payment went from $53 to $75. Ridiculous. You are not honest. Be careful. Many do not pay attention to documents when signing. Do better. On to another security company. read more

Don't waste your money I have had this Vivint Smart Home for 5 months. It is terrible. The thermostat shuts off in the middle of the night and my house is hot. It says the battery is dead every few days. I find myself replacing the batteries. The alarm doesn't go off. If I set the alarm and open the door nothing happens.The doorbell camera doesn't work. SOOOOOOO what is the point of me paying them for a smart system that is dumb. If you can trouble shoot yourself and it works you are the smart one! Have been on hold 2 times for longer than 25 mins to get assistance. read more

This company is really a fraud. 3 weeks since their products were taken out of my house I still have no refund. I've had to dispute this charge with my bank. They also STOLE a translator that I originally had in my house and only found out when I tried to replace my old system. STAY AWAY from these thieves. Protect your peace and your safety. read more

Funny Story - Take a read After a 45 minute sales pitch, for window sensors, alarm pad system, door sensors, backyard and front yard camera, door bell camera, front door lock and the DVR recording system he tried to sell it at $2,200. After a bunch of negotiation, he was down to $800 on the equipment with $50 a month service. Here's the best part. We finally agree, I'm holding his iPad about to sign. A text message shows up st the top of the iPad. Text reads - From - Vivint Jake - "Same day close this faggot!" I of course gave him his iPad back, patted him on the shoulder and sent him on his way. 4 lessons: 1. Don't pay more than what is listed above if you go with them 2. When he's pretending to crunch numbers on his iPad, he's actually just talking shit. 3. Vivint Jake is the worst 4. Poor closing techniques That was fun read more

Awful reliability Poor value. Absent customer service Next time I'd do something else

Beware of the Sales Lady aka the stalker. She originally came to my house and was speaking with my fiance in the garage as he was working on his vehicle. Going over her sales pitch. I came home from work and asked what she was selling she informed me it was a security system and they were some how partnered with ADT false. blah blah they could buy us out of our contract; she can cashapp me money today to sign up.(Why do you need to cashapp me money just waive the fee) Informed her I'm just getting in from work after listening to her for 20mins or her over talking me. I asked her if she could come back the next day after I looked up the company because I knew nothing about Vivint. We schedule a 6:30 appointment so the next day I came home at 4:30 my fiance informed be she came at 330 (Because she saw him pulling up) and he already signed up. So somehow he was missed informed and didn't know they were going to pull his credit which could've messed us up in the long run because we are trying to purchase a second property. I ended up calling and cancelling the service the next day. I didn't like how the business was handled. read more

Terrible customer service! We are in the process of canceling this service and it is the biggest run around with a very rude employee. We are no longer under a contract but they are telling us that we must comply with 30 days of additional service in accordance with our original contract. They claim it is to ensure they are fully released from any liability. Stay away from them! read more

FALSE ADVERTISING by the company via sales, phone rep, & commercial advertising. The equipment (video door bell) is not comparable to Ring as advertised. Vivint's door bell doesn't record conversations like ring & the zoom in feature on the video is trash (pixel & breaks up). Someone can easily break into a vehicle & not get caught. An accident occurred infront of my house (in an area that's normally picked up via door cam) nothing was filmed. NOTHING. Not even my neighbors & I walking around. It only filmed me walking inside of my house.A motorcycle hit my fence & it didn't record it but it records when a bird lands on that part of my front fence. I have been scammed out of over $700 for a system that is highly subpar to my previous ADT. They advertise that their door cam is the same as RING. That is a complete LIE. I want a refund or at least a partial refund for false ads & not fully protecting my property. DO NOT PURCHASE ANYTHING FROM THEM. RUN & NEVER RETURN. read more

Absolutely the worst company I have ever dealt with. They constantly lie they do not provide the service they say they do and to make matters worse they try to extract money from you it without your permission and even after you've moved in going away they're still trying to come after you for more money. It is the biggest scam I have ever seen. They are disreputable, unprofessional, and borderline criminal. read more

This is the absolute WORST home security service in America. They trick you into a multi-year loan with a clause that states that you have to keep paying even if their cameras don't work. And here's the rub, their cameras are always down. Over a 2 year period, we have had at least 6 instances where we needed the camera footage to share with the police to report vandalism that literally occurred in our backyard. The cameras failed to record every time. They make you pay for technical support, even if their equipment is at faulty. The customer service is awful and condescending. This company is predatory. My next email is to the Better Business Bureau. Do not/not use Vivint Smart Home. You will regret it. read more

After dealing with this company for several years and not being satisfied with their high prices, I decided to cancel the service after I moved into a new home. However upon canceling they informed me they will not discontinue the account from alarm.com which will allow me to use my cameras I PURCHASED with another company. The company rep stated "yeah, we're not going to do that". They are essentially holding close to $1,000 in cameras hostage to try to get me to stay. This company has no ethics, I recommend NOT using them. read more

Rude, Lie, Bait and Switch A nice young man came a couple times through my neighborhood selling Vivint, He said many times "we do not monitor" we will give you new equipment for the right to put a sign on your yard, So later, when my wife an I were home at 7:30 or so, he sealed the deal at 9:30pm, BUT, It IS a 30 month Monitoring Package, and you can not Cancel without buying out 80% of the total, The monthly Monitoring is about 25.00 a Month, Way MORE than Ackerman. Worst Or all, The RUDE Part, 9:30 at night He INSISTED it be Installed THAT night, SO the installer came until 11 pm on a weeknight and still was not finished. My wife liked the bells and whistles, So I let her pay for it, Still I feel like a sucker for not kicking the nice young man out when he changed his story after an hour into the presentation. read more

If I could give this company zero stars I would! They never answer my questions! They cracked my door frame!! Also withdraw money from my account without my permission!!! Don't trust this company!!!! read more

I called Vivint because our home had much of their hardware in it when we purchased it. They sent a tech out to install a new control panel and set everything up. He left without completing the job (our front door keypad would not sync with the control panel) and said that he would return, and asked that I leave a 5 star rating for their service. When we never saw him again, I left a 4-star review because I was happy with what had been done, save the incomplete front door keypad. I then received a. All from the tech complaining that I hadn't left a 5 star review. I explained that I would have been perfectly happy if the job had been completed as advertised, and again was promised a return visit. There was no return visit. I called technical support at Vivint and requested another service tech come finish the setup, and was told that someone would contact me. Nobody contacted me. I called again to complain that nobody had ever come out to finish the setup and was told again that a third party installer would get in touch with me. Nobody contacted me. So I stopped making my monthly payment to Vivint, as I was not able to use the system as I was promised. Now Vivint has no trouble calling me regularly to remind me that my account is delinquent, and each time I answer and explain that all I want is for all of the equipment that we purchased to work as it was advertised. As soon as I get our equipment in working order, I'll pay for their service. But until then, I'm happy to pretend to pay for the service they pretend to provide. I wouldn't recommend this company to anyone who values honesty, integrity, or service after the sale. read more

Horrible experience. Been doing business with them for over a year. At first their very expensive equipment worked well. Now it's nothing but a nightmare. For the 80 bucks a month it's not fair and the equipment was 2k. I do not recommend. Also they have a long contract. 5 years. I remember when cable companies forced you to sign a contract. Now they don't. Hopefully these new companies in the very near future don't need one. 4 of My neighbors contracted them after I did and they complain just as much as my household. Please do not hire. Do your research. I think Frontpoint gets better recommendations. Check out safehome dot org but be suspicious and do more research. Be smart. read more

For two years now this co. products (Vivint ) has never work properly with my existing Dsl service and has left me completely unprotected . The services are over price ,contracts are to long 5 yrs. and cost 65 per. Mo. ,and over 6 thousand dollars at the end of the contract, for cams thats down more then 95 per. of the time. When you call for technical support issues / they tell you that they need to send a service guy, who never in my area ,and almost always won't get there for 3 weeks! So, now you have to suffer with the your cams down and no way to see how's your property doing.... If you're reading this, run from this company like it's a snake about to bite you... there bite is worst then a snake ,because a snake won't charge you 6 thousand dollars for a piece of crap cams, and poor service. Also remember they or ADT won't let you out your contact if you're not happy with it... good luck on tring to get the high school / 1yr. College kids for your technical support, (they're not very good at the job) all they do is tell you to unplug the unit then plug it back in again. After that, they make you wait 3 week for service, all along you feel completely unprotected! read more

Glad I didn't read the reviews before I got this company because I have had a great experience. I initially went with ADT when I moved to D.C., however after trying to schedule with ADT and them messing up my appointment and not being able to show up weeks later, I decided not go with them. I called Vivint, hoping to have my alarm system installed before I went away for a couple of weeks. The customer service was great, they explained in detail what the contract was going to be before installing the system and were very friendly. The technician arrived on time and was very professional. He installed my system quickly and explained thoroughly how to use the system and the app. They even included a free glass break (which was going to be $250 from ADT) along with free automatic locks on my doors and indoor cameras. The installation was also free. The system has worked great for me and I am very glad I chose them to install my system. Thanks for an awesome experience overall! read more

The worst people in Home security!!! The camera is always down!!! They charge you account with out your permission!!! They are fast talking swindlers!! I do not recommend this company!!! If they come to your door lock it and call the police!!!! Oh and they damage my door!!!! read more

A fast talking salesman came to our neighborhood and talked my husband into trying this. When he talked to me, he said it would cost $34.00 per month, then when he talked to my husband, it ended up being almost $60.00 per month. The system is confusing and difficult to use, and when we cancelled within our cancellation period, they took it out but refused to restore everything to the way it was before they installed it. We still do not have a functioning doorbell because they disconnected the original one to set up their system, then refused to reconnect it. I see most of the other reviews also reference their poor customer service and fraudulent terms. Be very careful and stay far away from these people. FAR away! read more

I would rate 0 stars if possible. They are the worst. Vivint does not stand behind its product, which isn't surprising given that it doesn't work at all. My favorite example I've shared with them multiple times is that the camera system didn't even pick up when thieves were stealing items from my front stoop. Conveniently the system went offline at exactly the time when the theft occurred. (Keep in mind the system goes offline very regularly.) This detail continues to be lost on Vivint customer service. I'm also irritated that they have their CEO's Service Promise, which in acutality is completely bogus - just like their product! Don't get Vivint - save yourself a LOT of money and time and look elsewhere, because they're really just going to end up ripping you off with their expensive junk tech that will never work right. UPDATE: As follow up to Vivint's response/comment to my original post, I will make the point to say I have spent literally hours on the phone with their customer service, in addition to the multiple hours-long visits their techs have made to my home in a futile attempt to "make it right." Unless they fix their junk tech, Vivint will never be able to make it right. Quite simply, their product is substandard and they don't stand behind it. AVOID VIVINT. read more

Vivint is horrible. The system does not function correctly. The camera photos are not recorded and saved, and the month and the date are dormant which means they never change. They installed the used equipment or defected one. read more

Can I give a zero? Had the system 1 1/2 years. Problems started the first week. Thermostats have been replaced 4 times. Cameras have gone offline a couple of times, and having to get a tech out this week. Equipment is cheap and shoddy. Online/call-in support is 100% worthless -- people reading from screens. The home techs are actually pretty good. Oh -- one of the techs told me they not only recycle refurbished equipment (which they pass as new), they are told to use those first. Waiting for my contract to end and will move on. read more

Please stop sending your reps door to door without masks hawking your business. He had no clue about social distancing and wanted to come right up to the door. If you're not worried about my safety, at least be concerned about his. read more

This company is fraudulent! Long story short, I was quoted and signed for one price, but they are trying to charge me a price double than what I signed for. I did not receive MOST of the items promised but, my cost went up. I called to cancel the next day but I had to call 3 separate times because they refused to give me the answer on how to cancel the service. I had to make them aware I was recording the call for them to provide the info. Still, they tried to offer me a deal - $10.00 off of monitoring for one year but never addressing how and why my costs nearly doubled with less equipment. I'm still waiting for them to come get their equipment so I can move forward with another company. Classic bait and switch. Tell you one thing and change it with the hope you don't notice. Then try their best to prevent you from canceling during the trial period. read more

Vivint provides good service for a reasonable price however, if you are using them to protect a 2nd home you may want to reconsider. They WILL NOT help you with a problem at your house unless you can be there at the time of your call. They WILL NOT dispatch a technician to your house unless you have first checked the system or issue yourself (physically been there to do it). So, as I have run into on several occasions, a sensor has gone bad or stopped working correctly at a house I have in another state. I cannot be there so they won't help other than disable a sensor or cancel an alarm. I have other homes with other systems where I know the service people and they will go and repair the system/check it out for me while I'm on the phone or available by phone while they are there. Vivint cannot do this. read more

DO NOT SIGN ANY CONTRACTS WITH THIS COMPANY. We were suckered into getting a security system with them in 2017 by high-pressure door-to-door salesmen. The equipment failed regularly (not picking up important motion detection from the wire-mounted camera, front door bell camera falling off) and were told we could cancel monitoring any time after our equipment was paid off. Per their own instructions, I sent them proof of equipment payoff and notice to cancel early February, yet they charged me again in March and still show my account as active. They have records of each of my 4 phone calls over the last 2 months (showing who I spoke with and the notes about cancellation) but continue to charge. read more

This company does not understand customer service. The monitoring cost is contracted and not affordable. I paid one price for a year and without notice the bill increased. Trying to renegotiate a contract is impossible. Every customer service representative is a manager so there is no ability to elevate an issue. Do not sign a contract. This company is predatory. Giving them one star is a gift. read more

Below is an email I sent to the company today. Terrible service, I absolutely do not recommend this company. "I'm incredibly frustrated and disappointed with your company. On January 16th, one of sensors fell off of my window when I wasn't home which set off the alarm. I was never called nor were the police called. I'm a single mother so I'm very busy and I wasn't able to call about the issue until about 2 weeks later. At that time I was told that they couldn't see where the alarm had gone off (I took a screenshot of when the alarm went off) and to call back during the week to speak to someone from the loyalty program. In speaking to my friends and family, all of which have ADT, they pay almost exactly half of what I'm paying with Vivint and their alarm company actually works and does what it's supposed to do. Why am I paying for a service that does not even work? Why am I paying TWICE as much for a service that doesn't even work? I just called customer service again today and they offered to trouble shoot. My panel was restarted remotely then I was asked to unscrew the panel and remove a wire. The wire was not coming out despite several attempts. The rep told me that they could send out an agent at the cost of $50. Why am I being charged additional fees when there is clearly some sort of issue with YOUR equipment?? She said that the fee couldn't be waived but not to worry about paying up front because it would be added to the next billing cycle. Thanks.....that makes no difference at all. I spent 50 minutes of my life on the phone with this rep and absolutely nothing was resolved. On top of that I can't even switch companies to one that actually provides a service because after being in this contract for almost 2 years, I still have 19 months left. I will be writing to the Better Business Bureau and writing several reviews. I'm paying fees to a company that doesn't even provide a service. Feel free to contact me. " read more

If you are using Vivint as a security for a rental property, I highly do NOT recommend. I have had Vivint since May of 2022, and at least twice a month, the system fails. Specifically, the code will stop working and rental guests will not be able to access the property. This means that regularly, guests will communicate that they are locked out of the home. If you are prepared to constantly have to respond to this at all times of day, then Vivint may not disappoint you, but if you are looking for a reliable security system that does its job, then look elsewhere. Also, the video feed will regularly stop streaming and you will not be able to see the cameras from a mobile device. Lastly, the security panel inside the home regularly disconnects from the wifi (Vivint will say this is a wifi router issue, but it is not, as the wifi works just fine for all other devices in the home and the wifi company ran tests to ensure the wifi was operating at the appropriate capacity and it is - this is just a tactic by Vivint representatives to evade responsibility for poor quality in services). Vivint is responsive in that they will send someone out to the home within the week, but the issue is never fixed. They have replaced my panel, rebooted the system, replaced the locks - nothing works, which means that the issues is with the quality of the system itself. Vivint, if the system were to fail and cause a breach of safety for the residents, you are looking at a lawsuit, particularly in my case where I have such a length history of communication with you regarding these unresolved issues. If you're looking for home security, try ADT. If I could give zero stars, I would. read more

This is the WORST service I have ever received from an alarm company. The system is constantly going offline and the latest is that it has not worked for a month and they can't get a technician over for another 2 weeks. On top of that if you want to cancel for lack of service or because they are not fulfilling their part of the co tract, they expect you to pay for the remaining g of the contract ...4 years It's a total scam read more