1. Custom Technologies

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Manassas, VA

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Custom Technologies

5.0 (2 reviews)
Closed • 9:00 am - 7:00 pm

Services - Custom Technologies

Desktop computer support

Laptop support

Video game console support

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Music & Arts

Music & Arts

(18 reviews)

$$$

I have been a patron of the Manassas Music and Arts store for many years. I've come to know Mike…read morethe manager and Wes as my go to's. They know through our interactions when I'm looking to make a purchase. In this case to upgrade my tenor sax. They are not pressure salesman. If they were, I would not be working with them, trust me on that. I bought a very nice, professional tenor sax at their Horn Showcase in December 2023. It seemed like the perfect choice. But as I really dug into it at home, I noticed one quirky thing. I informed them about it. I took it to my technician twice and talked to their technician as well. They heard and understood what was happening but nothing showed that was wrong to fix it. I informed Mike and Wes about this "thing" and they brought in another horn for me to try to see about an exchange. It was a more expensive horn, but the horn I bought even with the very annoying quirk played so much better. While I haven't decided if I'm going to return the sax or not, I will say how much of a pleasure it is and has been working with Mike and Wes over the years. They have been consumate professionals and consultative through this whole process as well. I am woodshedding the horn now, putting it through its paces. It seems to be working out, hopefully, as I adjust this and fiddle with that. One of my sax friends has the soprano model of my tenor and and alto by the same manufacturer shared that is a quirk in his horns as well. But he loves them all the same. I get it. The long and short of it is, this is my store and they are my dudes. In an age of rapidly declining customer service, I have nothing but the highest praises for them and the culture they've got going on over there. I will not look to work with any consultants other than Mike and Wes and the Manassas Music and Arts team. Go check them out. Bravo and thank you! As a P.S. I discovered with my repair tech the screws on the octave mechanisms on both necks needed to be addressed. They werent allowing the pad to stay completely sealed with that one fingering. That seemed to do the trick. I'm glad.

We've rented and purchased an instrument for three children in middle through high school. Their…read moreservice and selection have always been top notch. Wes and Roxanna always provided quality service in renting, returns and rental adjustments.

Custom Technologies - electronicsrepair - Updated November 2026

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