I had brought in my Xbox Elite controller after one of the buttons had become faulty. Brandon did several diagnostic tests to figure out what had been causing my issue and was able to do repairs to restore its functionality! Additionally, the store also offers free warranty on its repairs in case the problem were to resurface down the road. Great customer service and somewhere I will go in the future for electronics diagnostics and repairs! read more

I Needed Some Of My Electronics To Be Recycled. I Called And They Said They Could Recycle. I Came And Dropped Off Six-Seven Phones And Two iPad Tablet Computers. The Gentleman, Brandon, Was Happy To Take Them. Good, Quality Service. Their Other Services May, Or May Not, Be A Good Value........ Can't Speak To Them. read more

Less than 10 months after paying uBreakifix Herndon $634.71 (June 15, 2024) for a Z Fold 4 inner screen replacement, the screen failed internally due to black lines, with no external damage. This clearly falls within their 1-year repair warranty. However, the Herndon store (Joseph) explicitly denied the warranty claim, demanding full payment again for the exact same issue. This refusal to honor their own warranty policy is unacceptable. Honestly, it felt like they refused just to save a buck, operating like a real Mickey Mouse operation where common sense goes out the window. This whole experience has left me embarrassed, out over $600, and seriously questioning what good the 1-year warranty is. read more

The young Asian kid here was more helpful and knowledgeable than the 20 Verizon and Asurion associates I spoke to on the phone from the India and Philippines Help Desk. read more

Went to them three times. One time I was sent there by my cell phone insurance for a cracked screen. The insurance said it would cost 35 or 40 dollars (I don't remember) They set up an appointment to go to that location. This location said the screen repair would cost $120. Through my insurance a brand new phone replacement was $200. I just ended up getting a new phone. Went to them again later to fix a loose connection on my laptop screen. Before even looking at it they quoted me at $300 for a new screen . Went somewhere else and they fixed the connection for way less. Went to them again this week to see if they could fix a power issue with my laptop. Left it with them. Next day they said they could not fix it. This location is a scam to try to pump the most amount of money out of suspecting customers for basic repairs who they think know nothing about electronics . If they can't do that, they will say they can't fix it. Go to a mom and pop computer repair shop or another location from this franchise. I have been treated way better and haven't been tried to be scammed from other locations. Gave this same review on Google and got a response from Brenda the owner. She tried to imply that I'm a liar by saying " the name isn't in the system" How many people have come into the Herndon location with my last name? My picture is on my Google page as well. More reason to not trust this place. I now doubt they even opened up my pc to look at it in the first place. Head rots from the top. *Owners response proves she doesn't read* read more

uBreakiFix by Asurion - Proof that I was at the store - Mobile Phone Repair Near Me - Herndon, Virginia

Great service here! As expected, I came in for my appointment, they fixed my phone and I left within the hour. The technician who helped me even sold me on a screen protector and put it on for me. Completely worth it! In-house guest wifi is weak but you won't be here for long, it allowed me to be on a couple work meetings while I waited. read more

Today I stopped by to have someone look at my vintage Sony cassette player as I had a tangled truly vintage tape within. Christian who was inclined to fix tech devices kindly took a look at my Sony plight and was able to extract this tape and I for one was quite grateful for his skills set. I realize there are those among us who have the aptitude and patience to assist folks such as myself and Christian provided insight along with restoring the vintage tape player and added terrific ideas for my older devices that need TLC so they can work. I am older and most grateful for his thoughtful response to my difficulty. Many thanks read more

My phone fell off a motorcycle whilst riding, was run over by a car, and sat on hot pavement for the better part of an hour. Impressively, it still worked but the screen was /powder/. The shop put a temp screen on it so I could transfer my data to a new phone for reasonable fee. Staff was friendly and helpful, and I was on my way in a perfectly reasonable amount of time. I recommend this shop for all your "wow, I was a moron and dang near killed my phone to death" needs. Also? Back up your data, kids. read more

Everything you need...first, they offered a very standard, easy to understand, and fair quote. Their area manager stayed in touch, made sure I was aware of the different store options. When I showed up, they took 5 or 7 minutes to inspect my phone, cleaned it thoroughly, and determined dirt was in the charging port, so no repair needed....NO COSTS, and honest. read more

I don't love when I have to come here, but when I do come here, I'm always happy with the experience. The team here does a great job fixing all my various electronics mishaps in a timely and cost effective manner. I've brought my phone here a number of times, and recently recommended uBreakiFix to my son who was having issues with his Nintendo Switch. Highly recommend for any of your phone/electronics repair needs. read more

Went to the Herndon location because my Galaxy S35 Ultra had a corrupted install of the newest software update everything was fine or at least I thought it was fine after a factory reset but no despite backing everything up I'm missing hundreds of videos and a large amount of very important files do not use this location they don't know what the hell they're doing the guy said he could reinstall the software update and then calls us to tell us he doesn't have the equipment or software to do it you can't trust these people with your phone your laptop your computer your anything thanks for making my life a lot more stressful not to mention they required not only my PIN for my phone but my Samsung account password which is a blatant violation of privacy laws as I was not there to assure that they weren't fu(#ing up my phone read more

Timely, well priced, excellent service! I dropped off and called within an hour for pickup. Repairs were as promised, priced accordingly.

Perfectly met expectations. Replaced the front glass on my iPhone XR, Grace me a referral for a hard drive I need to rescue data from. Courteous, prompt read more

Scheduled my appointment, we're responsive, replaced the screen on my device within 2 hours, no issues - definitely check them out if you need your mobile or tablet repaired. read more

My laptop's fan was being FAR louder than it should; after getting an initial diagnosis from Best Buy (where I bought the computer), the folks at Geek Squad recommended this location. I was excited--after all, it was only a short drive from me--but I was also nervous; I've had issues with computers before that had taken months to get fixed. I didn't want to be computer-less for all that time! Thankfully, the folks at uBreakiFix live up to their name. Even though they had to order a specific part for my computer, the repair was finished within a week. Every step of the process that I needed to know about was explained in concise detail, and I never found myself asking "Wait, WHAT are they doing to my computer?" And throughout the entire process, the people I interacted with were kind, cheerful, and patient. If you have a device that needs repairs, uBreakiFix is the place to get those repairs done. (Also, several employees complimented the stickers I had on my laptop. That has nothing to do with the repair, but it made me very happy.) read more

Brenda, your team wasn't interested in helping me through the process when I was just at your store a few days ago. I left for ATT right next door and received stellar service and genuine concern. I did have authorization and your team had zero customer service skills. They're like robots, you might as well put a slot in the door to slide yoir broken device through. No human interaction needed. read more

They couldn't reproduce a power problem I had with a Nintendo Switch (guess both of my power cords broke), and so they returned it without charging me a cent. Friendly and helpful staff, would use again. read more

i needed a clean on my laptop after soda and ants infested it. Gareth and Christian did wonderful work on the cleaning for me and found another issue in the process after an unfortunate run in with a can of Pepsi. great communication throughout the process. decent price. read more

Thank you to the guys in Herndon! We needed a new battery on an iPhone and based on prior experiences, it was no problem to drive from Vienna to Herndon to get the fix done! Tom and co are fast and efficient, turning the job around in just a couple of hours! For tech repairs this will be my go-to place! read more

The Centerville office of Ubreakifix is great... I walked in with a broken laptop and they had a solution for my problem the next day. I highly recommend them. read more

Great service and fast turnaround time. Very friendly and professional staff. I will use them again without a doubt.

Fantastic option for Samsung repairs I was devastated when I picked my trusted Galaxy S9+ off the sidewalk and saw that the drop had cracked the front glass. Badly. Cracked is an understatement. It was also pitted, with pieces of glass missing. I debated getting a new phone, but really didn't see the value given that most are a step backward in many respects from my 3 year-old model...so I looked into repair options. I eventually decided to go with these folks since they are an authorized Samsung repair shop, using only Samsung OEM parts and testing after the repair with Samsung tools/software...so I dropped her off and waited. The result? Awesome. They did a standard repair, which included front and rear glass and a new battery for around $200. She looks brand new and the new battery is a bonus. The one downside is that they need to be able to access the device to install test software, so you either need to give them access or perform a factory reset before dropping it off. A less paranoid person probably would have just given them access, but I wiped mine and then restored after pickup. I have too many accounts and MFA tokens configured to trust anyone with my phone. Your mileage may vary. read more

Great service on any tech repair. Very knowledgeable on what to do and the amount of time needed to fix the product.

My phone came down with an issue, and it directed me to ubreakifix. It was under warranty, and they had it fixed in the course of an afternoon. They were fast, professional, and very helpful. I am very happy, and will go back, warranty or no, for my future needs. read more

Josh was wonderful to work with. He outlined all the things they were going to do to fix my Samsung Galaxy S8's cracked screen, including restoring the water resistance. It took them less than two hours. Thanks!! read more

Very fast service and with my Asurion insurance the cost to replace my screen was only $30! I dropped my phone off and was able to pick it up less than 2 hours later. read more

Phone/laptop repair that is significantly less expensive than anywhere else. consistent and reliable and they even give me a discount bc i break my electronic products so often lol. read more

I completely shattered my iPhone and was desperate to get it repaired. I found this location via iPhone Maps. When I called to see what the turnaround time would be for a repair of the screen to my surprise I was told it can be done same day in less than two hours! The staff that I spoke to was professional and pleasant to interact with. When I arrived in Herndon, the location was neat and sleek. All the staff were caring, professional and extremely nice. If I crack my phone again, I will be returning. read more

Fast, easy service from beginning to end. I scheduled an appointment to have my iPad screen fixed the night before--so that was great! Scheduling was super easy. Someone called to get more details on my problem and confirm that they had the parts to make the repair. I dropped my device off the next morning and about 4 hours later, it was ready for pick up. Everyone I had contact with (in person and on the phone) was professional, knowledgeable, and friendly. They made sure I understood the issues and how it would be fixed. What more could a customer ask for? I will use them again in the future, for sure. read more

Giving a shout out to the team at uBreakiFix in Herndon. This was my first time visiting a uBreak and the team really impressed me. They provided a straight forward assessment of my situation by telling me what needed to be done and what could be done to fix my phone. There was no upselling, no sign up for this service plan, just a straight forward list of options broken down by criticality. They fixed my phone in less than 5 hours. No overpromising and underdelivering like you see so much these days In the service industry. I am very happy with the result. Great work to the entire team. Again, thanks! read more

Technically excellent staff who listen carefully, ask good questions, and understand the problem(s). On top of that, they're courteous, professional, and friendly. Their repairs are a great value, and I wouldn't hesitate to use them again. read more

They fixed my DJI drone after a crash (gimbal on P4 Pro). Took the time to find the right solution. Saved me a LOT of time vs shipping back to the vendor and the price was excellent. Great service and work ethic. The only place to get your drone repaired in Northern Virginia! read more