The true test of a reliable provider is when something goes wrong. We had what turned out to be a…read moreminor problem with the repair and APPRO was very responsive in getting it straightened out. The key takeaway: you can count on these guys.

Awful. Scheduled an appointment for 8 to 10. Responded to text confirming address. Called at 11 am…read moreon the day of the appointment. Stated I would get a call back. They did and told me there was a mix up and they would be here at 1. The technician came but seemed annoyed. He checked the outlet, said it was good. Took the top off the dryer and stated the motherboard was dead. I explained the board was brand new. He didn't test it just stated it was bad. He then just kept repeating the board was bad. No offer of ordering the part- nothing. I paid 90 dollars, they arrived 3 hours late for 10 minutes to say the motherboard is dead. The other issue was I could not understand him due to his accent. I don't care about culture or enthtics . Just do the job. He stated he did not know why I was upset. Three hours late, acting annoyed and 10 minute for 90 dollars and difficult accent. I will never contact them again.

They never repaired my ice maker after 3 visits at our house. Their word means nothing. They would…read moresay what they were going to do on the phone and never replace unit like they said they would. Then tell warranty company they fixed it. I would not use this company.

I recommend their tech, Rahim to repair any kitchen appliance. He is very efficient, knowledgeable…read moreand professional. In my case he was brought in by Assurant after 4 other techs were unable to solve my problem of the ice maker not working. It took over 6 months before they sent me Rahim. He got the ice maker to work. I highly recommend him very highly to repair any kitchen appliance.

I called Liberty Appliance (703-649-9773) to assess and repair my LG washing machine which leaked a…read morefull tub of water that resulted in significant water damage. Abdul showed up, eyed the washer, said he wasnt able to move it to get behind it. I told him other service people were arriving and could give him a hand; he said he had to check a dish washer in the neighborhood and would be back in 10 minutes. He never returned and did not answer my calls or texts. Is this Liberty Appliance or is this Abdul? Stunned that a business can remain in business with this level of customer service!

a technician came, "fixed" my dryer, gave me no receipt for a $310 service, and left. The dryer…read morestill doesn't work and I can get hold of anyone. Don't call them.

Very professional, great communication and honest. Recommend without hesitation A+ Tech knew…read morewhat he was doing and resolved the problems

We originally reached out to Sterling Appliance, who referred us to Top Notch because they were…read morefully booked for several weeks. Our LG washing machine had been stalling out with an error code indicating an issue that was likely a failing vibration sensor, this would leave our clothes partially washed and sopping wet. John from Top Notch came to our house, observed the washer failing to complete a cycle multiple times with the same error code and listened to our concerns. After leaving to research the problem he left a voice mail later that day saying that he had consulted a colleague and suggested that we were just loading it incorrectly, he then described in detail how to properly load a washing machine. For context, we had been using this washer for three years without issue before it suddenly started failing mid-cycle, we are also both in our mid/late thirties so we have some experience doing our own laundry. We decided to go back to Sterling Appliance who believed us when we said there was a problem and they replaced the board with the sensor. Unsurprisingly actually performing the repair was more effective than gaslighting us about it and the washer is back to normal

I was extremely pleased and highly recommend SSJ Appliance ! They are very responsive, show up on…read moretime, extremely professional and courteous. SSJ was able to find a part for my old washing machine savings me hundreds of dollars on a replacement machine. I will be recommending SSJ to my family and friends for anything they need to have done.

Pete was great! He took care of the issues with my HVAC system and even the duct work that previous…read morecontractors left behind. So thankful for Pete and his team! I highly recommend them. He also quoted $2,500 less than two competitors, with the nice, team shirts. He's honest and fair. I highly recommend SSJ!! Thanks, Pete!!

We have worked with RJ appliance twice with our rental property and they are great! Fair pricing…read morefor consultation/evaluation.

Gave me a fair assessment of my dishwasher and honest options. He recommended not repairing but…read morereplace. Cost him a service call but the best answer for me. Thanks.

Service was great & professional. Fast response to fix…read morewasher. Very quick in determining the problem.

I do not understand the previous reviews. They ARE NOT responsive. Took over a month to get a…read morequote. I misplaced their email, now I cannot even get in touch with them. Aweful.

ZERO stars. One of the worst service experiences I have had in decades. Stay away from The…read moreAppliance Repair Men and Hi-Tech Appliance I called The Appliance Repair Men Leesburg on July 23,2026 to repair a faulty igniter on my Bosch gas stove and paid an $89.99 service fee. The technician came on July 27, broke two screws on the burner with the faulty igniter, disassembled the other burners, and left the entire stove unusable. He said parts had to be ordered and required a 50% deposit of $296.81. I clearly explained that the house was rented and the stove had to be operational by August 10. I was assured it would be. Only after paying did I discover that the technician was actually from a subcontractor, Hi-Tech Appliance. Six days later, on August 3, the technician texted asking me to send a photo of the stove serial number because the photo he had taken during the service visit was blurry. In other words, six days had already been lost because they had not properly recorded the information needed to order the part. I was traveling and could not get to the house until August 7. That day, I spoke with management and again asked whether the stove would be repaired by August 10. I was assured that it would. I also asked them to at least reassemble the four burners that did not need repair so my tenants could use the stove. I was told they would do that as well. Neither happened. No one came on August 10 or August 11. The FedEx tracking later showed that the part was not even shipped until August 10 and arrived August 12. My tenants were left without a working stove for three days. The repair was finally completed on August 13. On August 14, I refused to immediately pay the remaining 50% and asked to speak with a manager from The Appliance Repair Men, the company I originally hired and that sent this subcontractor. I was connected with manager Louis. He repeatedly interrupted me, became belligerent, and eventually started yelling when I explained that, after such negligent and misleading service, I did not believe I should be charged the full amount. Instead of apologizing or trying to find a reasonable solution, Louis accused me of "extorting" the company because I said I would leave negative reviews about my experience. The total charges for this repair were approximately $677.60. Had they simply been honest that they could not complete the repair by August 10, I would have hired another company. Instead, they repeatedly assured me it would be completed on time while delays caused by their own mistakes continued. I originally chose The Appliance Repair Men after trusting the Google AI summary showing it as highly rated. Based on my experience, I would give them ZERO stars. Stay away from both The Appliance Repair Men and Hi-Tech Appliance.

Called to have washer fixed. Didn't show up on the day they scheduled. Rescheduled to next day,…read moredidnt show up again. Would not recommend

I really don't recommend anyone to deal with this company. Poor customer service and no…read morereliability. No one has contacted us with definite plans about when repairs will be made. They never answer their phone and its so hard to reach them. Even when the lady at their office call, she talks in a rude way. Its been 3 weeks since the service check. I have not checked their repair work yet. They lost me as a customer and wont deal with them again.

Quick, reliable service. They were sent out through my home warranty to fix my washer which wasn't…read moredraining properly. Ty came out, after calling in advance as offered. He was friendly and efficient, fixing my washer in about 35 minutes.

Topline Appliance did an awesome job fixing my refrigerator. Jawid called and said he was on his…read moreway arrived when scheduled. Very professional, had to replace compressor work was very clean and took provide in his work. Did a final check of the fridge and freezer was cooling properly. I would recommend this company to friends & neighbors. Thank you very much Gary W

The technicians at TopLine are good and know what they're doing…read more The gas was the issue, but the only complaint I have is that the front office people at TopLine didn't communicate the fact the parts were on backorder. Great technicians, the front office needs to communicate better.