Highly knowledgeable. Great service. Stands behind his work. Reasonable cost. Responds to calls quickly.

Fridge was leaking. SSAS tech comes out same day and tells me there's a clog somewhere and he can recharge Freon for $400, which might fix it. But if not, would need to replace $800 part even though fridge only cost $1500. I choose $400 option and it leaks the next day. This weekend my father in law visits, watches a few YouTube videos, and quickly realizes all we need to do is tilt the fridge differently and the water, which was normal condensation just dripping in the wrong place, will go where it's supposed to. Hasn't leaked in a week since we changed the tilt. SSAS tech clearly more interested in charging us for an expensive repair than diagnosing the actual problem. read more

While timely and seemingly technically competent at the repair, the gratuitous remarks about Jews and "Jew lawyers" were completely unwelcome. read more

Kitchen Aide fridge stopped working. The owner, Kirk, called over the weekend and arrived when he said he would on Monday. He and his assistant were clearly knowledgeable, efficient and pleasant. And I considered the price reasonable. I don't know why you would go anywhere else. read more

I've relied on Kirk for major appliance repair for some years now and he is terrific. Knowledgeable, prompt, reasonably priced, local. Yesterday he talked with me at length about a kitchen venting problem, letting me know what will be required to fix it (including brick-laying work) and giving me ideas about how to find help. I've gone to Kirk for other referrals in the past too. Highly recommend. read more

Blake and Silver Spring Appliance Service are what I remember tradesmen being when I was younger. He was on time, professional, uniformed, takes great pride in what they do and how they treat customers. We have a stacked washer and dryer that was squeezed into a closest witch Blake didn't have access to run any diagnostics. Based on his experience, Blake had the issue diagnosed and parts ordered with a couple of minutes of his arrival. The parts took a couple of days to come in and Blake came back and repaired our washer. They specialize in several brands and when buying new appliances you should choose what they service so if they do need repair you can use Silver Spring Appliance Service. read more

There's two things I want in appliance repair: a quick response to my call and a well done service job. When our ice-maker went on the blink my wife called a different service that never responded. I called Silver Spring and within 24 hours the job was done, the appliance repaired and all was good. In short, you can't ask for more. Plus my house was treated with respect, goods were handled the way we'd like and the price was right in line with what I expected. Don't waste a call to a different service. Call Silver Spring Appliance! read more

Like previous poster-Michael S. says: "a quick response and well done service" is what he looks for.... I can't agree more... As a landlord of a high rise condo, it is very important to respond quickly to tenant issues. Remember, they can take care of your condo like it's their own...or.......... you get the idea! Refrigerator slowly on the blink and tenant tries to adjust it colder around XMAS week.... so far...okay....but...... eventually she's out a week's groceries.... OUCH.. I called several places and understanding that many are booked solid because of the holidays.....was hoping for a quick response by a company that returnes calls quickly... Only Silver Spring Appliance called back after my trying 3 other places.... Long story short: They went within a 2 hour window... a TWO hour window....not a 4-6 hour window like most others!!!!! Bad motor...... they had to come back the next day....and $240 later (parts/labor total), my tenant's happy and grocery shopping again! The repairman on the 2nd day was great, the first day repair guy was a little rude....but ultimately....tenant's happy.....and I'm satisfied........ Thanks Silver Spring Appliance! read more

A-1 Service Excellent, professional and prompt service! When your washer stops working, you need it fixed correctly as soon as possible. Blake showed up on time (actually a little earlier than the stated 9-10 am window) and immediately began working on the issue. He was knowledgable and also took the time to explain ways to prevent the problem from recurring. It's not even 10 am, and he has finished the job and I am washing a load of clothes. I will definitely use them again should the need arise. read more

Instead of making an appointment to come evaluate the problem, he said what we own is a piece of junk and to buy a different brand. Not helpful at all when looking for a repair. read more

The technician didn't call the primary number indicated to Whirpool, but called the secondary number to announce visit timeframe (12-2). I notified the primary contact about the appointment and he waited for him after taking off at work. At the time the technician got there probably 12, he knocked at the door when the only person in the house was temporary in the basement. He decided to leave. The technician called me back at 12:05 left a message and didn't bother to call the primary contact number, I called him back at 12:10 he refused to go back and just moved the appointment for a week later. He was rude and dismissive when provided with an explanation and said he would charge the visit. We called Whirlpool and they agreed that the technician was having "a bad day". Whirlpool scheduled service with another company right away. I will never use or reccomend this company to anyone, specially being the first experience with them. Extremely unprofessional. read more

What kind of repairman calls to tell you he's running late-- when he's only running towards the later half of when he told you he'd come instead of actually running late? Blake from Silver Spring Appliance! Leaky washer-- he could have soaked us for a ton of money. But instead, prompt, honest, professional and in and out for way less than we expected. Locally owned business, seems to operate by that not often found idea of be HONEST WITH YOUR CUSTOMERS and they will be back. Well, we're sold and next time something stops working, we're calling Silver Spring Appliance Center. Not sure what the total list of appliances they will fix includes-- but any appliance in our house that breaks and we'll be calling them back. If only they could teach Verizon what customer service (and customer loyalty) looks like! read more

My washing machine stopped spinning and would not drain. Ugh! I totally did not want to deal with this but, you can only go so long without washing clothes! After a week of trying not to think about my washing machine, I got on Yelp to read a few reviews for appliance repair. I decided to give Silver Spring Appliance Service a try. I live in Upper NW DC very close to Silver Spring so, I hoped my proximity to the company could get me faster service. I called and got an immediate response. (So far so good!) After a friendly conversation that included a few questions about my issue and the type of machine I have, I was given the option of booking an appointment as early as the next day. So, I booked for the next day. The service person was right on time and only needed 1 minute to diagnose my issue. I was told that because my washer was not electronic (that's code for old--lol), that there was a limited amount of things that could be wrong. The part that I needed replaced was on his truck and my washer could be repaired immediately for $190. Frankly, my first thought was that $190 was a little pricey (I have no idea about the cost of this type of repair) but, the value of having one less thing to worry about made me accept the service with no questions. About 30 minutes later my machine was fixed! It's been about 2 weeks and everything is working fine. I would absolutely recommend and use this company again. read more

Amazing! I left a phone message and he called me back within the hour and fixed my dishwasher over the phone at no charge! When water doesn't go into the dishwasher, sometimes the cause is a flapper on the bottom that's stuck. He said to wiggle it up and down. It worked! read more

Rare is the five-star review given to a service that wasn't even used, but Silver Spring Appliance Service deserves such a review. Kirk himself picked up the phone after several rings and when I told him the problem with my gas oven, he immediately said, "That's not a problem. I guarantee your oven is fine." He literally talked me out of a service call, if not an outright stove replacement, all over the phone, free of charge. Although I've never met Kirk, never used Silver Spring Appliance Service, his business may be the most honest around. read more

Was a little late for the appointment but IDed the problem quickly on our dish washer and made a quick repair. Gave me straight info about problems with our refridgerator and stove as well (love KitchenAid) and told me what it would cost to fix issues with the ice machine and stove turning off by itself in the middle of a bake. Will use them again. read more

November 11, 2014 Silver Spring Appliance Service (SSAS) was recommended to me by Apache Appliance because they do not work on refrigerators. My four-year-old Kenmore refrigerator had stopped running. When I called SSAS, around 10am on November 10, the machine response was that they are accepting appointments for November 11. I left brief information. They returned my call within an hour, and said they would be here between 9 and 11am. The man arrived at 8:55, worked quickly and efficiently, found the defective part and replaced it, checked that the refrigerator was working, and left before 9:15am. He handed me the defective part, an action I appreciated because I have too often had workmen replace good parts (shower heads and car batteries) and take mine to sell to other people. He got everything repaired and working well in less than 20 minutes. Outstanding work. read more

Great experience with Blake today. They were on-time, professional, experienced, honest and gave good options - Who knew the Maytag Man was still around?? This family owned business is the real deal! read more

Had a lot of optimism for this one, based on the five-star ratings from all the other reviewers. My experience didn't match. I made an appointment several days in advance. Talked to Kirk, who didn't seem to want to take on the job. The service window was 10-12 on a Friday. Called Kirk at 11 on Friday, to get a sense of the timing. He said it was a busy morning, and he would be there closer to 12 for a repair that would take about an hour. At 12, with no Kirk and no word from Kirk, I called. He said he was on his way from Capitol Hill (to Wheaton) and would be there at 12:30. At 12:30, having sat around for two and a half hours, I left. Kirk called from my front door at 12:49. When I told him I had decided not to wait around any longer, he said he would try calling me to reschedule the following week. Not even an apology. I decided to get someone else to do this fairly simple job, because my time is valuable, and I can't trust this company to show up when it says it will. read more

I left a message two weekdays ago looking to schedule an appointment to fix my broken washer. 48 hours later, I still haven't received a call back. Since the problem doesn't happen to be urgent, this wasn't a huge deal. I just scheduled an appointment with another company. But I was expecting at least a call back, even if just to let me know their schedule is booked up! read more

I left a message for help repairing a dishwasher and was shocked to get a call back 20 minutes later. I was given a window of 11-1. The gentleman showed up at precisely 11 am. He was professional, polite and appropriate. He needed additional parts. Despite being booked solid, he agreed to get the parts and come back at 2 pm. He showed up at precisely 2 pm. He was concerned about making sure he didn't damage my counters or cabinets to fix a faulty install. I was very impressed. I was happy to hear that they are a preferred service provider for all of my appliances. I will obviously be calling Silver Spring Appliance Service if anything goes wrong with my kitchen appliances or washer or dryer. read more

Incredible service, and at a good rate. My garbage disposal had stopped working. First of all, it's hard to find anyone who will work on garbage disposals. Second, the other places I called said they didn't work on the model I had. So when Silver Spring Appliance Service made an appointment for between 10:00am and noon, and actually showed up at 10:00am on the dot, I was pleasantly surprised. They unjammed the disposal, but it turned out it had rusted through and I needed a new one. In less than an hour, the new disposal was installed, and the whole job, new disposal and labor included, was only $200. I will definitely be calling them again. Great work, nice people, fast service, and good prices! read more

The refrigerator in my condo suddenly shut down and I had no idea what to do. I called the manufacturer but they would not be able to send someone to look at the issue for week. I turned to Yelp and saw that Silver Spring Appliance had good ratings, so I gave them a call. They called me back within the hour and set up an appointment for the following morning. Kirk was on time, professional, and was able to quickly diagnose and fix the problem to get my fridge back up and running. This is a great company and I wouldn't hesitate to use them again. read more

I wish all repair companies were like this. Came on time the day after a large snow storm, cost of work exactly matched estimate given on home, repairman took off his shoes as to not get my house dirty, and work done efficiently. Look at the other reviews - highly recommended. read more

I highly recommend Silver Spring Appliance Service (240) 271-4267. It's a father-son small business; when I called mid-afternoon, they gave me appointment first thing next morning -- a specific time, not a four-hour window! Blake diagnosed and repaired the problem in less than 30 minutes, and offered valuable advice. They'll also tell you honestly if your appliance is too old to repair. Knowledgeable and reasonably priced; searches can stop here! (Important: don't confuse with another company with a similar name -- that one's a franchise with spotty record.) read more

Amazing service. Totally deserving of their 100% 5 star rating. My washer was on the verge of death and their tech fixed it swiftly. Highly skilled and impressive customer service. I am confidant that any other shop would not have been able to provide the same service. I am sure I will be using them again in the future. I did my research and am happy that I did because I got amazing service at a great rate! read more

I called when my refrigerator suddenly stopped cooling... they were able to get me in later that same day with Todd, who was very thorough and great! He spent his time doing multiple tests to make sure he fixed the problem completely and didn't miss anything. Now my fridge is working perfectly, I have steps to take if this happens again, and the price was great. Highly recommend. I will be calling them again for any future issues for sure. read more

Have used SIlver Spring Appliance Service twice now and both times have had great service. I called this morning and was able to have someone stop by to look at my dryer just a few hours later. The first time I called I had service within 48 hours. Found Kurt to be very friendly, helpful, and honest about the cost of repairs. read more

Called the father and son team three days ago concerning my 2001 Whirlpool washer problem. Was told he will be there on Friday with the possible parts needed. The son came and replaced the broken part. Simple, efficient, no hassle, no waiting. I will recommend them anytime!!! read more

The tech came on time a day after I called, cleaned undissolved detergent from my dishwasher filter screen and advised me to run with hotter water. He said I should not call him again, but buy a new washer as mine was beyond its expected lifetime and not worth repairing anymore. read more

Very responsive, father very helpful and forthcoming on phone. Price probably on the high end, but follow-through was very helpful.

Excellent service at a reasonable price, I was impressed by how quickly Kurt got over and finished the job.

Kirk was very professional and helped me find out the problem with my KitchenAid built-in refrigerator over the phone! I will definitely use this company for my future appliance repairs. read more

Great service and honest assessment of our washer & dryer. The service technician arrived at 9:02 am when I was told he would arrive between 9 - 11 AM so that was an excellent start. He quickly identified our dryer problem and fixed it. He told us our washer was nearing the end of its useful life and that we were better off replacing the washer than repairing it. All good. read more

I just left a message to request an appointment for repair. I received a call back 5 minutes later and explained what the problem was. The person I spoke to first helped me troubleshoot the problem 9it took 30 seconds max) and guess what . . . that was the problem and now my appliance work fine! I am so appreciative and impressed with the helpfulness, knowledge, and honesty. This will be our appliance repair company from now on. GREAT SERVICE!!!!!! read more

Prompt and professional service for my Kenmore dryer. Kirk even returned my call on a Saturday morning and told me how to easily determine if the problem was a clogged vent, as misdiagnosed by another repair service. Silver Spring Appliance is my new go-to repair company. read more

Wow, you don't find professionals like this anymore. Very straight forward and helpful!

We had a problem with an electric oven that randomly stopped working. Kirk did a great job with the repair. He kept me in the loop as to his arrival time and was able to get everything up and running for a reasonable price. Would definitely call them again for service. read more

It was the day before Thanksgiving. We had 3 turkeys to cook for the 32 people who were going to show up the next day. In anticipation of the cooking, Last night I ran the self clean feature for the first time since we bought the range 10 years ago. I woke up to find the touchpad control panel completely dark. I reached Silver Spring Appliance Service right away when I called and the service person was there just when they said they would be, about an hour later. He knew what the problem was (the fuse--don't ever clean the oven right before you need it) and fixed it in about 15 minutes. It's now noon and we are back in business. Thank you! read more

Dryer stopped working on a Friday. Called them on the following Monday morning and they gave me of 9-11am window. Arrived at 9am sharp. Diagnosed the problem and luckily had the part in stock in their warehouse. Dryer was fixed and working at a reasonable price ($200 parts and labor) by the afternoon. read more