I requested a service on Sunday night and a technician ((Alex) arrived at 10am Monday. Delighted…read morewith their quick response! Older LG w/bottom freezer wouldn't get below 20 degrees (0 recommended). Ends up freon pressure was low; Alex performed a system recovery of the old refrigerant and replaced with new. He was finished in 1.5 hours and temps are returning to normal. Price was fair @ ~30% of replacement cost of a new fridge. Alex was personable and emphasized giving Smart Steps a call if the repair doesn't hold. Very pleased with my experience. Looking forward to frozen ice cream vs. "soft scooped."

My freezer was building up Ice on the bottom. They came the next day after speaking to an AI…read moreassistant after hours. They assessed the issue and had a resolution quickly. Ordered the part and came and fixed it when the part arrived. They gave us some maintenance instructions on how to prevent this from happening again. I would definitely recommend them again.

No complaints super efficient, no posturing. Fixed my problem pretty quick from what i remember.read more

Update to my previous review: I was contacted by the business and was told that the reason for…read moretheir lack of communication was due to being a victim of a cyberattack. As I had no other way to verify this, I took them at their word and accepted their explanation. For full transparency, however, it is worth noting that this communication came less than 24 hours after I had posted my initial review. The repair technician arrived at my home the same day, and spent approximately 90 minutes going back over the previous repair work and going much more in-depth in this second go-round. After completing the work, he explained what he did, what he found, and then ran a cycle through my dishwasher. The next day, I ran another cycle, and the leaking issue had been fixed. As I am someone who does believe in giving people and businesses second chances and opportunities, and because I have seen them perform excellent and professional work before (see my original review), I am likely to give them my business at least once more to see that this experience is an outlier and not their typical course of business.

I reached out on a Sunday and received a message very quickly regarding scheduling the next day…read more Received a diagnostic and repair service for dishwasher. Will happily reach out for future needs.

Highly Recommended!…read more The technician is a true professional with an impressive understanding of the inner workings of appliances. This is second time using them and great quality work every time!

If there were a 6-Star option, I would give Quality DC Appliance that level of quality and…read moreprofessionalism. It's been hot & my central air just stopped working. Quality DC sent Ben over and he found the problem right away. In 1 day, he got me the part and fixed it. And this was no small job. I have an older central air unit with the AC on the roof and the fan in my crawl space. He got in the crawl space and figured it out. Almost more importantly he explained exactly what was wrong. I had water in the pan... why? The fan died. So my unit was freezing the dead fan & when it thawed, the water would fill the pan, set off the sensor and kill the power. Also, my unit is old. I bought the house 7 years ago and the AC was already there. I know the last owner. He didn't install it either. Ben got the right motor in 1 day. The price was perfect. I googled the motor price and he charged me the bottom dollar. I even had him over to flush the coil 2-days later. I trust this company and I'm going to tell all of my neighbors to exclusively use them. A++

They recently did work on my dishwasher and I am super satisfied. The technician was prompt and…read morecommutative. When a part was needed there wasn't unnecessary delay, he picked it up and I was good to go the next day! Great experience overall and will definitely use them again.

They provide quality service in a timely manner. Responded to my call and fixed the issue…read moreimmediately.

First great review of 2024!…read more I went through Yelp to request quotes for my LG freezer since it has frost built up inside the bottom drawer (the top freezer drawer was fine). I put in the request this morning, Sunday, Jan. 7th and I received a message from APPRO Appliance that they had availability on the same day! Fred was very responsive and clear with the pricing and communication. I reached out to Fred via text and took the 2 pm - 4 pm slot. Just after 2 pm, the technician Samir aka Sam came and was very friendly and professional. Sam walked me through the process and mentioned that the rail was bent and Sam was able to fix it. It was also mentioned that if this doesn't fix the issue, the parts would need to be ordered (only thing extra I would pay for) within the 90 day window and they will come and install it. They were very fair with the pricing and I appreciate that! Thank you so much! I def recommend them!

The quick response was great and the assessment was through. He thought a new part was needed for…read moremy refrigerator, which was not making ice. However, he moved the refrigerator forward and the issue was solved. No new part was needed.

He came to inspect my dryer booster fan and ended up breaking my access panel. Instead of telling…read moreme what happened, he tried to push it back into place as if nothing had occurred. That was disappointing and unprofessional. His pricing also wasn't transparent. A complete replacement booster fan costs around $400, yet he quoted me $350 just for the motor, without clearly explaining the pricing or why it was so high. Overall, the experience was very unprofessional. Communication was poor, the estimate lacked transparency, and I was left with damaged property that wasn't acknowledged. I would not recommend this service. If you're looking for fair pricing, honest communication, and professional workmanship, I suggest looking elsewhere.

Amen was fantastic. Fixed my dryer with no problems…read more He responded in a timely manner, and arrived promptly the next day. Excellent service.

My ten-year-old Ariston washing machine made extremely loud noises when filling with water. A day…read moreafter touching base on Yelp, Amine was on-site and determined that the issue was two water valves that needed to be replaced. I ordered the valves from an online retailer he recommended, and a week later, he made the repair. I've run five loads of laundry within 24 hours of the repair, and everything appears to work correctly. Thanks, Amine.

Provided s/n and model # via email and described the issue. They showed up with a replacement…read morepart, swapped it out, and all was done quickly and efficiently.

I called for a failing refrigerator, and then I accidently texted my info to the wrong #. He called…read moreme back anyway in about ten minutes. I explained the problem and he recommended cutting my losses and getting a new refrigerator, which I did. Plus he had recommendations for models. I really appreciate his honesty. He could certainly have come by, charged me for a service call, and then told me that it was hopeless. five stars!