Friendly, prompt, and honest. Came out same day and did a very honest assessment of my fridge…read more Told me the exact issue and proved it to me.

Good service, but the process felt impersonal and the tipping prompt was off-putting…read moreI recently used Andy Duck Repair and overall I appreciate the service they offer. I'm giving it a bit of time to make sure the repair holds, but so far things seem fine. That said, I do have two concerns: Everything was done via text. The booking, estimate, and payment were all handled by text message. While that's certainly convenient, it also made the whole experience feel a bit impersonal. I'm not old, but I still value some human contact and connection with the company I'm hiring. The tipping prompt felt inappropriate. When I went to pay the invoice, there was an option to add a tip for the repair tech on top of the quoted price. I really dislike this practice. Restaurant servers depend on tips as part of their income; repair technicians should be paid an adequate salary by the company, without the customer being nudged to subsidize their pay. In short, I appreciate that Andy Duck Repair addressed the issue, but I hope they'll reconsider how they handle customer interaction and tipping in the future.

I had a washer issue with leaving black residue on clothes for a tenant unit. Alexey was super…read morehelpful, communicated the process fully and breakdown the cost estimates making me comfortable and confident in the repairs. Totally recommend and would certainly request their services again!

Better was prompt in scheduling me for repair of my dishwasher and came on time. Alexy figured out…read morethe problem, clearly explained my options and cost, ordered the replacement parts and fixed the dishwasher and it runs like new. Very very pleased.

Extremely prompt service. Clear communication and trustworthy reps. Walked me through everything. I…read morewould recommend!

Great service. Tech knows his stuff! Prompt, efficient, and honest. Will definitely call again when…read morein need.

Quick, friendly response and was able to repair my washing machine and stove…read more If needed, I'll certainly use this company again.

I had a fantastic experience with Sanchez Appliance Repair here in Wheaton! My dryer completely…read morestopped heating, and I needed it fixed ASAP. From the moment I called, they were professional and got me scheduled quickly. The technician arrived right on time, was extremely courteous, and quickly diagnosed the issue--a faulty thermal fuse. He had the necessary parts on the truck and repaired it efficiently. I was so impressed with the quality of the service; everything was explained clearly, and the final price was very fair. If you are in the Wheaton area and need reliable, fast, and great service for appliance repair, especially for dryers, I highly recommend giving Sanchez Appliance Repair a call! They earned a loyal customer today.

Arrived as scheduled and fixed our dishwasher in the first visit…read more No issues with scheduling and offered a decent price for the work.

They provide quality service in a timely manner. Responded to my call and fixed the issue…read moreimmediately.

Had a Bosch fridge issue- tried many things myself but could not figure out the problem. Chris M…read morecame out the same day I called the company (other companies were at least 3 days out booking and most would not deal with Bosch). Chris was able to make a good diagnosis that turned out to be correct (freeze build up inside the fan housing between freezer and fridge that was not visible even though I looked at the evap coils myself). He said to first try a 24 hour thaw. That was correct and solved the issue with minimal expense. I recommend this business and Chris M. He also called me back unprompted the next 2 days to check in. Way above what I expected. Thanks

Thank you Factor appliance for your great service and excellent value. My dishwasher flooded on the…read moreevening of a dinner celebration. Yes, I was left with tons of dirty dishes to do by hand. I called Factor appliance and they sent someone out within 48 hours. My service technician was as nice as could be. He checked out the appliance and told me everything was fine. The service call was only $80 and I was very happy with the results. They are professional and courteous. Thank you, Factor Appliance! They are my first call when an appliance fails. I highly recommend them.

It was great! Highly recommend this business . Very professional, same day appointment, reasonable…read morerates, guaranteed work. Will definitely use again.

From the owner: Brothers Group Appliance Repair LLC is a residential appliance repair company specializing in fast,…read morereliable diagnostics and repairs for all major home appliances, including washers, dryers, ovens, dishwashers, and refrigerators. What sets us apart is our commitment to honest pricing, same-day or next-day service when available, and high-quality workmanship. We focus on clear communication, professional service, and getting appliances back to working condition as quickly and efficiently as possible.

This is the second time Henry has come out to help me with my oven. Both experiences have gone…read morewell. This time though I was impressed with his dedication to providing a job well done. Initially he repaired my oven by replacing a part and the error codes were gone. The oven at this point was fully functional and repaired of the errors. However, the new part was causing the oven to make a mild humming sound that it hadn't been making before. He asked about the sound, then took my oven back apart and fixed the sound as well. I can envision so many service providers that I've had work for me before that would have just told me they were done when they fixed the part and left me with the sound because they don't feel like taking it apart again. I appreciate that Henry did the right thing and works with integrity. My oven is working wonderfully.

March and November 2023 I want to thank H$Ms Appliances…read moreRepair for the excellent service I have received for my refrigerator on two occasions. Henry, the technician, arrived within the timeline agreed, punctually and prepared. In March he quickly found the problem in the freezer mechanism and managed to secure the correct part, even though it took a while to find it. In November, after a power outage he successfully helped me reset over the telephone some codes that were affecting the cooling system. Having a company with highly-qualified professionals such as Henry that one can trust gives a welcome sense of security in today's world. I am very pleased with the services that H$Ms Appliances Repair has provided me. I will recommend the company to my family and my friends. Jose S., Rockville, MD

I needed my decades old Kenmore dryer repaired and Dale arrived to fix it within 2 hours. He did a…read moregreat job and was finished within an hour. He told me that he had 28 years of experience with Sears before starting his own business 8 years ago. He really knows his stuff. And the cost was so reasonable!

Mr. Hartman did an excellent job in diagnosing and replacing a leaking intake valve on my…read morerefrigerator's water system, including adding a flexible metal extension to the copper water line, and charged a reasonable price for doing so. He also gave us prompt service. I highly recommend him.

I would give them zero stars if I could. Can't believe the poor customer service. Technician came…read moreout over a month ago - diagnosed a problem and charged me - said they would call with estimate. They never called. I called THREE times and was told I would be called back. No return call. I just called and asked for a manager and after some time on hold they hung up on me. Now they are not answering my calls at all. I want my "diagnostic fee" refunded! I was a long time customer but - Will NEVER USE THEM AGAIN and will let all my neighbors now about my experience.

Bettar Appliance is the real deal,they solved a window unit issue with real expertise ,being a…read morevery hot scorching day a bottle of cold water was offered and with with a smile and kindness. No wonder they've been in business for 80 years. I hope they serve as an exemplar of the rebirth of real business philosophy and ethics that is so sadly lacking in todays disposable society. KUDOS!