Had a Bosch fridge issue- tried many things myself but could not figure out the problem. Chris M came out the same day I called the company (other companies were at least 3 days out booking and most would not deal with Bosch). Chris was able to make a good diagnosis that turned out to be correct (freeze build up inside the fan housing between freezer and fridge that was not visible even though I looked at the evap coils myself). He said to first try a 24 hour thaw. That was correct and solved the issue with minimal expense. I recommend this business and Chris M. He also called me back unprompted the next 2 days to check in. Way above what I expected. Thanks read more

Thank you Factor appliance for your great service and excellent value. My dishwasher flooded on the evening of a dinner celebration. Yes, I was left with tons of dirty dishes to do by hand. I called Factor appliance and they sent someone out within 48 hours. My service technician was as nice as could be. He checked out the appliance and told me everything was fine. The service call was only $80 and I was very happy with the results. They are professional and courteous. Thank you, Factor Appliance! They are my first call when an appliance fails. I highly recommend them. read more

November 4, I scheduled a service appointment with Factor Appliance Repair company. When the technicians arrived, the refrigerator was already functioning, as I had been able to turn the control panel on myself using AI help, prior to their visit. During the appointment, the technicians pointed out leaking valve and offered a temporary fix, since the permanat couls would have been $500, which I agreed to. He ied tape and left. However, two days later, I noticed water leaking from the front dispenser area--a feature I have not used for several years. When I called to address this issue, I asked why the water had not been turned off instead of simply taping the valve, since I pointed out that I do not use that feature. Today, when they came again, they told me that the real problem is now the control panel, which wasn't brought to my attention before, since it was working. It appears that the temporary fix may have caused further damage, and I am now facing an unexpected and costly repair. I am disappointed with the handling of this service, as the initial visit seems to have created a new problem rather than resolving the original issue. read more

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Factor appliance was great. They have a service charge of $80 which is applied towards the repairs. Chris was very knowledgeable about how to diagnose the issue but had a problem locating the model number for the oven and said if he can't find it he wouldn't be able to work on it if there was a problem. He was also able to tell me that I needed a new ice maker within the same service call without an extra fee. Great rate, service and able to come out and diagnose the issue within a timely manner. read more

Factor Appliance came highly recommended in my network and they certainly lived up to their reputation! Our freezer (Frigidaire) had been leaking from the bottom drawer for a good month before we finally decided to do something about it. I was able to schedule an initial intake/diagnosis appointment in just two days after I called and the technician who came up called ahead first and was able to get in and out before our actual appointment time! We were quoted a fairly reasonable amount for the needed work before he began. Would certainly engage Factor Appliance again should we need to (though knock on wood...our appliances live on!). read more

My GE fridge was leaking out of the bottom freezer compartment. Godfred called ahead, was prompt and provided great service. He has 20+ years of experience and knew exactly how to fix it. Factor is trustworthy, honest and knowledgeable. Reason for 4 stars is when you call, you get an answering service that can't answer many specific questions, they are mainly to book appointments. It's a business decision and just want to let you know what to expect. Will def use again! read more

My refrigerator was repaired quickly and efficiently. I called in the afternoon and got an appointment for the next morning. The repair - cleaning out the freezer drain - was done in half an hour, and cost much less than I expected. I will call them again if I have an appliance problem. I can't imagine how the service could have better. read more

Knowledgeable friendly staff, committed to customer service, all at a fair price. (Why do I need more than 80 characters when the first sentence is all that is needed?) read more

I worked with Factor Appliances twice in 2021. First, I had a broken dishwasher. I'd completed a lot of troubleshooting myself before calling an expert. Before coming out, the dishwasher specialist, Tyrone, talked through my troubleshooting on the phone. He made (I believe) a very accurate assessment of what was wrong with the appliance and provided a quote to the best of his knowledge over the phone. It made more sense to replace the dishwasher rather than pay for a service call. I was incredibly impressed with the time that Tyrone put into diagnosing my problem without charging for the service call. I called Factor Appliance again for an unrelated problem with my fridge a few weeks later. The service was timely, professional, and fairly priced. I wish I remembered my technicians name for the fridge, but Tyrone really went above and beyond in helping me with the dishwasher. I'll definitely use this company again. read more

Great Service. I got a referral from a friend to use this company and I am glad I did. The tech was knowledgeable and diagnosed the refrigerator issue immediately. He checked for part availability and he was back in a couple hours to replace it. Gafrey (tech) was great. I had a A+ service experience. read more

Chris did a great job of diagnosing and repairing the dryer! He determined the thermostat had burned out and he had the necessary parts readily available. read more

I was very happy with the service and price. The Factor Appliance team was able to repair my refrigerator when I thought I would have to scrap it. They saved me alot of money !! read more

Outstanding service what a pleasure doing business with Factor Appliance. They were thorough, clear communication, professional and timely. Delivered services as promised. read more

So happy to use Tyrone and his company. It's kind of funny. He has been here so many times to fix our appliances my whole family knows him. He recently repaired our refrigerator. Sensor went out and the refrigerator stopped cooling. He was here with a new part for an hour and it's up and running. He also has fixed our dishwasher. He is very professional and more important an amazing individual. We absolutely appreciate him and his company. I'll use them again and again. And will recommend him to my Yelp family!! read more

I was very pleased with Tyrone's professionalism and assessment of the problems with my dishwasher. I trust his judgment and I will specifically ask for him regarding any future repairs. Thank you, Greg H Rockville, MD read more

We have a side-by-side, built-in KitchenAid refrigerator. The icemaker was not working. Factor Appliance sent their service technician, Godfrey. He was terrific and he absolutely earns these five stars! Not only did he come out the day after I called seeking service, but he was also professional, knowledgeable and extremely efficient with his time. It took him 15 minutes to identify the problem. True to his word, he ordered the replacement parts that day and 10 days later, he called to schedule installation. He did the latter on a Saturday and says he prefers working on Saturdays, because clients are generally at home. The cost to assess, order and install was extremely reasonable. We have found our firm for appliance repairs and ... the best service technician! Peg F. read more

I needed service for my dishwasher. Tyrone of Factor Appliance diagnosed problem. He requested $300.00 to order part. It's been over 3 weeks and he has not returned to fix the problem. If you have money to lose, call Factor Appliance. read more

This is my 2nd visit with Factor Appliance, the first in 2017, and today's visit was as good as the first. I called at 7:45am, Virginia had me scheduled for a 9:30am service call, Godfrey knocked at my door at 8:45am - quick analysis of my 10-year-old GE refrigerator, quick pick up of the mother board needed, quick installation, my fridge was back in business before 10am the same morning! No loss of the groceries purchased the day before, no melted ice, no clean-up. Now here's the little thing that is a big thing for me - Godfrey returned later to install new gaskets in the fridge doors and he actually asked for a towel he could use, as opposed to the plumber last year who helped himself to a brand new white towel I had in the kitchen that was ruined after the plumber's clean-up... Godfrey was courteous, efficient, reliable, he deserves a big bonus! read more

Tyrone from Factor Appliance is fantastic. After I called Factor, they set me up with an appointment for him to come in. He emailed me the night before to confirm, and called to try to assess what the issue is. I was able to run a diagnostic scan on the dryer, and gave him that info before he came over. So he came prepared with the right part, and promptly fixed the issue. Great service and communication. I highly recommend Factor Appliance, and Tyrone. read more

We did get prompt attention to our dishwasher when it broke two weeks ago. The fridge, which broke at the same time, was a different story - 10 days to complete the repair. Our washing machine broke last night (it's been a bad few weeks for our appliances!). Called this morning and the earliest they can fit us in is 5 days from now. No thank you. In response to Adrian L.'s comment below: Try going without a fridge for 10 days and see how you like it. As for the washing machine, one of your competitors got to it within a couple hours yesterday. It's a customer service kinda thing. read more

Called Factor based on Yelp and Nextdoor recommendations when our dishwasher stopped draining. Jose came earlier than scheduled after calling to see if he could come earlier. He provided excellent, honest and reasonable costing service. Saved nearly $300 on what I assumed would be a major replacement or expensive part needed! They also provided a 90 day warranty on his work. I'll definitely call again if I ever need appliance repair service again. read more

Godfri the Tech arrived on time, very professional. Freezer dispenser was not working. He diagnosis the problem with in a few minutes. A wire had been cut along the bottom of the door. The fee for coming out an making the repair was very reasonable. $125. All done in about an hour. Highly recommend Factor Appliance. Great job. read more

Factor Appliance - Appliances & Repair Near Me

Tyrone, at Factor Appliance helped me out again. Our gas oven would not heat up. I reached out on a Sunday, not expecting a response. In no time he responded back and said he would come out the following day, Monday. He showed up on time, and let me know our igniter had failed. Fixed within an hour, and advised us on how to prevent further issues. Reliable, honest, timely, and reasonably priced. read more

Godfri was my tech, arrived on time, fixed the loud noise from my fridge, paid $80 for the service. Happy customer!

Godfrey came out to service my Maytag refrigerator. He called ahead of the appointment, was on time, diagnosed the problem, ordered the part, and came back out again when he said he would. From the person who originally scheduled my appointment to the technician who came to my house, I'm very pleased with their efficiency and professionalism. The cost was also reasonable. Happy customer! read more

We use Factory Appliance for all our major repairs and have always received excellent service. When our dishwasher recently broke we made an appointment only to receive a call from our service technician. Tyrone figured out the likely problem and gave us our options before the appointment, resulting in us deciding to purchase a new dishwasher instead. He saved us time and money, knowing that doing so might mean we wouldn't need his services. We will absolutely be using them again. read more

My fridge was leaking water into the bottom, under the big drawer, and icing up, making the drawer hard to open. I was able to get a next day appointment with a very pleasant scheduler, Godfrey came out, called when he was 15 mins out, got there very close to the appointment time, and was great to deal with. He showed me what was going on, what he was doing, and solved the problem quickly (cleaned the drain and installed a new, longer drain probe). And the price was very reasonable. Very happy with the experience and service! read more

Tyrone was terrific. He immediately diagnosed my washer problem as a broken lid lock. I was hard to convince but decided it was worth the cost. He was very efficient, knowledgeable and patient. He even verified that my washer was functioning well, based on detailed notes on two washes! I'd definitely want him to work on my washer or dryer in the future! Linda Wright read more

I DO NOT RECOMMEND FACTOR APPLIANCE I contacted Factor Appliances a week prior to service date (service date:11/20/17). I read the reviews which some seemed repetitive of how a wonderful job they do. I didn't think twice to call and schedule an appointment. The next appointment date was in 6 days. I honestly can't live without a washer and dryer. I decided to wait. When I called I explained to the scheduling department the problem I was having (dryer not heating). I mentioned to her I recently received service from Airwiz (duct cleaning for my dryer) I explained they did a great job cleaning the duct, but the dryer was still not heating possibly because of the sensor heating element. I explained the dryer is on top of the washer. I explained to her in detailed that my dryer is on top of the washer but are not connected to each other; separate outlets and no wires attaching one another. I provided the model number. Today, 11/20/17, I took 1/2 a day of work to be present during service. I was running a little late for my appointment but I made arrangements for an adult to be present at the home. As I am getting home, I get a call stating they will NOT be looking at my dryer because it is stacked on top of my washer. I explained the inconvenience of me waiting 6 days for their service. I explained to Jose that NO ONE explained to me that my dryer could not be on top of of my washer, as it is separate machines not connected to each other. NO ONE explained to me that the dryer must be on the floor to receive services. I decided to quickly problem solve and explained to Jose I can have someone bring the dryer to the floor right away. Jose refused to provide service and stated I would have to reschedule even if I put the dryer on the floor. I am very disappointment for the service I received. It was inconvenient, unreliable, lack of professionalism, and poor customer service. I DO NOT RECOMMEND FACTOR APPLIANCE -scheduling for services takes over a week -do not provide recommendations prior to the appointment (such as bringing the dryer to the floor) -they will not tell you if they can't work on your machine until they get to the appointment -poor customer service -lack of proffesionalism read more

We chose Factor Appliance based on a recommendation from a friend. It was just before Thanksgiving and they booked us for the day after Thanksgiving. Tyrone showed up before 10 and fixed it quickly and efficiently. He wore a mask the whole time and was incredibly courteous. We cannot recommend him and Factor Appliance enough! read more

we are extremely pleased with Tyrone. He worked to get a hard to obtain part and repaired our oven Efficiently and professionally.

Factor Appliance is a Fraudulent Company! Beware! We first called Factor Appliance in Rockville last October 2021 and it is 11 months later, and our oven is still not fixed, and they stole $799.00 from us. On October 28, 2021, we set up an appointment by calling the number on the Factor Appliance website and they sent out Tyrone Stott. He determined that our oven needed a new control board. We paid the invoice sent from Factor Appliance for $799.00 and they cashed our check the same day. After months of shipping delays and two malfunctioning new control panels, finally the third control panel arrived. From this point on Tyrone Stott canceled every appointment we had set up- due to his truck breaking down, multiple deaths in his family, several bouts with COVID, the list goes on. He was finally supposed to come 11 months from our original appointment and then he never appeared, won't respond to texts or voice mails. We called Factor Appliance to figure out what to do and now they say that he is an independent contractor, so they have nothing to do with him- though they sent him to us, the check was made out to Factor Appliance, the check was cashed. read more

Once again, Adrian saved our 28 year old SubZero. This was our experience working with him: 1. Prompt response to our call 2. Arrived on time 3. Quickly identified a complicated issue 4. Fixed the issue 5. Showed us how to take better care of our Aging refrigerator I highly recommend this service to anyone. read more

I gave them the model number of my dryer over the phone. I ended up paying the fee just to find out they dryer's model is too old for parts. Hopefully this helps someone -- check for yourself to see if the model # is too old for parts before paying $80 for someone else to tell you. read more

I highly recommend Factor Appliance. I made a service appointment to repair a dishwasher that wasn't draining. After some troubleshooting, my technician Tyrone figured out that it was a bad hose connection causing the issue. Tyrone was honest, pleasant, professional and knowledgeable. This company provides great customer service, which is very important to me. I will be calling them for appliance repairs from now on. read more

Father and son team got us in the same week I called for a washing machine not draining and dish washer not cleaning well. They had the part for the washer right on the truck and both jobs done in an hour. Arrived on time masked up and couldn't be nicer. Pricing fair. I'd use them again in a heartbeat. read more

Just over 3 months ago, our built in (Monogram) refrigerator stopped working, probably a google search found Factor Appliance, and in fairly short order, their repairman came out and did fix the refrigerator. But, the fridge is about 22 years old, and just over 3 months later, the refrigerator stopped working again. We called them again, the same defrost timer needed to be replaced, and even though it was just outside the warranty period, they did the repair, the refrigerator is working again, and there was no charge for the second visit. Definitely, we can recommend Factor Appliance to you for your appliance repair needs. read more

I would not recommend this business. The person who came to fix my freezer did not quote me for the fix before doing the work. When I learned he was doing the fix, I asked him to wait while I discussed the charge with my husband but he did not. He did it and then charged me much more than could ever be warranted for five minutes of work. read more

DO NOT work with Tyrone! I would have given this review ZERO stars except that Jose and his son, Chris of Factor Appliance ultimately saved the day and got the work done for me. Thank you Guys! Tyron is untrustworthy, unreliable and unresponsive. He took my money, never did the job and after offering a refund after dicking me around for over two months, I STILL don't have my money (it's been 7 weeks now). While he comes across as respectful and honest, he continues to force me to chase him down at every turn. Facts: 3/24/22 he came and diagnosed a broken door seal, was nice and personable, charged me $80 for the service call and told me I had to pay up front for the part and that he would come back when the part arrived (7-14 days). I paid an additional $373.24 via Square on my AmEx and never heard from him again until I had to follow up with him on April 11. Tyrone responded and indicated to me that he was on vacation and that he would check on the part. I did not hear back from him so I contacted him again a week later on April 18 to try and schedule the work. He said he would call me to schedule but he did not. After more follow up, I finally got him to commit to doing the work on April 22 and I made arrangements to miss work to meet him. I never heard from him until I followed up again to reconfirm the appointment and that very morning he said he had to reschedule for personal reasons. We rescheduled for April 25 (I made arrangements again to miss work) and again that morning he said he had to reschedule for personal reasons. I was as supportive and respectful and as kind as I could possibly be regarding the personal reason (but was starting to become concerned, PLUS I'd been without a washer for over a month). After more back and forth, he offered me a refund and I accepted and had the work completed by another. Incidentally, Tyrone MISDIAGNOSED the entire problem and the part I paid for wasn't needed. He also BROKE a part on my washer during the assessment process and removed screws and couldn't get one back in place so left it on the floor. He claims he submitted the refund on 4/26 and I waited for it to show up on my AmEX. I followed up on 5/3 and he said the refund was just processed (sent me a screenshot of the request from that morning). And I waited some more. I followed up again on 5/17 and he said he'd check on it. I had also just submitted a dispute claim with my credit card company. On 5/19 he texted "I received a dispute regarding the charge for your washer repair. I looked into this and found that we attempted to refund you on May 3 but for some reason it failed. We want to get our credit to you as soon as possible. Filing a dispute adds another 7-10 days to the process". On 5/20 he asked me to cancel my dispute "As soon as we get notification that the dispute is canceled, then your refund will process". I called AmEx to make sure this was a legitimate suggestion, then cancelled the dispute. I sent him a copy of the letter from AmEx indicating the dispute was closed and asked to please process the refund. He said, "I will make sure the refund is released when I return to work on Monday". I followed up that Monday, 5/23 to make sure he processed the refund and he said, "Yes it was." And I waited again! On Friday, 6/3/22 I followed up again: "Dear Tyrone, I wanted to let you know that I STILL have not received the refund you originally promised on April 25, then again on May 3 and again on May 23. Each time I have continued to give my credit card company ample time to receive your credit and each time it has failed. Just a heads up that if I do not receive my refund by June 6, I will be filing another dispute claim. I would appreciate you getting this sorted out today. You can PayPal the money back to me if that's easier ($374.23)." He called me immediately and apologized, then asked for a Venmo contact so he could pay me back. I NEVER heard from him after that. I reopened my dispute claim, I don't recommend hiring Tyrone. read more

Thanks, Tyrone! I appreciate your super quick scheduling and your super respectful masking!