The guy with the greasy ponytail kept lying about the company policy for paying off and unlocking…read moremy phone. Basically making it sound like its impossible to leave Verizon without waiting a full year. Mind you, a quick google search is all one needs to prove him wrong... but he'll tell you how they had a "training," its a company training not a degree.

Customer service was prompt, polite, and professional. Excellent staff with the right knowledge…read morebase to address all questions

My mom needed a charger for her phone so I thought why not check out a phone provider store for…read morechargers? The chargers were more expensive than what I wanted to pay but the sales associate told me their chargers have a one year warranty with receipt. I kept the box and receipt in my car as I knew there was a high likelihood the charger would break within he year. Lo and behold the charger broke. Within 3 months of use. I go in to exchange the charger and the sales associates told me I couldn't exchange the charger without having an account with them. Not only did the charger only last 3 months it was more than I wanted to pay. Extremely dissatisfied with the customer service at AT&T.

This is not a store issue but a major operational disaster when a person calls the AT&T Customer…read moreService using their 611 number. Their customer service representatives are woefully ill-prepared and unable to help a customer. Here's the situation: I did an upgrade at an AT&T outlet inside the Wal-Mart store in Germantown, MD. The customer service agent signed me up and unbeknown to me created a 3rd line on my account. This is not what I asked for or wanted. It took these guys 4 weeks before and 5 phone calls of a minimum of 42 minutes each call to get this resolved. I was very disappointed in AT&T Wireless' Customer Service.

Being Deaf and in a state where there is a high population of Deaf customers using T-Mobile for…read moreFaceTime and texting... one would think this store or all stores should have at least have one staff member to know sign language fluently especially in an era where everyone were a mask!!! Can't read lips and they don't understand us. The place is clean and nice but would rather see appropriate staffing to be updated to population's needs for ease of communication especially when selling telecommunication equipment !

My husband walked in to add a line on a Monday evening. When we talked inside, there were 2 clerks…read morehelping other customers None of them acknowledged us or welcomed us. After waiting 10 minutes, we asked one clerk how much it would take to be done with the customer. He rolled his eyes and said about 15 minutes. We waited another 5 minutes. We then decided to go and eat next door. After an hour of dinner, the same customers were still inside the store. We then decided to go to another to mobile store and we're greeted and helped appropriately. They even stayed after 8. We appreciated their kindness and thanked them. Will never go to this T-Mobile store again.

The rep, Edward, greeted me as soon as I came into the store and was able to help right away…read more He was friendly and very knowledgeable of the services and discounts available. Edward was able to successfully complete my request without any issues. Highly recommend anyone looking for assistance at this location to work with Ed.

I hardly ever write about negative experiences but this one by far was the worst one of all by a…read moregirl representative named Jamie J- I think that's her name. I went into the store (called ahead of time) to get a new phone but I only had about 20 minutes because I had a meeting. After speaking with the representative for a few minutes, I decided to order the purple phone because they did not have it in 264gb. When I drove away and on my way to the meeting, I realize my phone's service was turned off. She did not turn my existing phone back on. Without the service, I couldn't find my way to the meeting. Back I went and here's where it gets good. Instead of saying "oops I'm sorry, I turned off your service and didn't turn it back on, let me do that for you quickly," she made me wait 15-20 minutes (another rep helped me in the end) and took her sweet time talking to an existing customer. I REPEATEDLY asked her to please just turn my phone back on quickly ( a 1 minute thing) so I can be out of here, she just gave me that "mamm you have to wait I'm busy look"- ENTIRELY UNAPOLOGETIC OR SYMPATHETIC. By then I was already 15 minutes late for my meeting. I've been in customer service all my life and this is certainly NOT how you treat a customer. I felt I was treated extremely badly and overlooked. You do not belong in customer service girl, if you are so unhappy there, please go look for another job, elevate your being, please do not make your customers feel this way.

I needed a single reem of paper. Their prices are competitive with the office supply stores. Simple…read morein and out. I asked an associate where the printer paper was located. Instead of walking me over, they pointed towards the area. They said if they have any in stock, it would be there. Not the best assistance a customer could ask for, but sufficient.

I have been going Best Buy for 30 years. I have never have a horrible expense like this today…read moretrying to give business to them so I decided to go buy some iPods. They say they will honor the match pricing for $169 with Amazon . First they told me was $249 then when I showed them their own price on website advertise $179. I asked the manager" Mike" rude and unprofessional, arrogant person in the world. I told him I need six of them? He say no limited is only one. He told me that is the policy. He also quoted me Amazon will not allow you to buy more than two so I show him I could buy it and push purchase and then he just laughed at me. If that's how Best Buy do their business I will never come back . if you look at my history for 35 years I own your stock and I'm pretty much spent a lot of money. I can't believe for my favorite shopping shop now I regret this 35 years friendship.

Today was my third visit, and I felt compelled to write a review…read more He replaced my screen protector, and I was out the door in about five minutes. Friendly, fast, great prices and every single time they had what I needed in stock, unlike similar shops nearby. Highly recommended.

Great response with estimate!! Fixed quickly at a reasonable price!! Integrity & good repair is…read morekey! They have it!! Will use again if need repair!