Called about a locked phone and he gave me directions on what to do. No charge and very helpful…read more Thank you

Great communicator. Answered query right away. Also patient and knowledgeable. Gets the job done!read more

It has now been ten days since ordered and paid for a new iphone at the Vertizon (Russell Cellular)…read morestore at 2240 Market ST. SE. The phone I purchased has arrived at their store but they are STILL WAITING FOR IT TO APPEAR IN THEIR COMPUTER SYSTEM!!! They cannot release it until it shows up in their awful and antiquated Omni system. I'm thinking of cancelling the charge on my credit card and forgetting the whole thing.

Cool little Verizon Retail store. They were unabe to help me find a case for my phone, but they…read morewere courteous and helpful with suggestions to help me find what I needed.

Monica was very kind and helpful with fixing SIM card issues and getting us connected.read more

I had the pleasure of working with Jonathon this week. He was fantastic. My mothers phone wasn't…read morethat old (3 years) but she is. So the thought of buying a new phone and teaching her how to navigate was a little over whelming . She had a strange memory storage problem that me and my tech brother could not figure out, Jonathan persevered, and fixed it instead of trying to upsell us. I am a huge fan of Tmobile always have been and especially this week. Thank you, Jonathon! In addition, the store was very clean and a pleasant place to be. Again, thank you Jonathon you made her day.!

I was looking for a new cheap iPhone X. They gave me a reasonable price and allowed me to further…read morelower it to a more comfortable price point. Then on top of that they gave a free case and screen protector.

Before I say anything I want to say I've came in before for iPhone glass protectors & phones cases…read morebut today I experience the most Horrible Customer Service and I am very disappointed with the chubbier middle aged 30 to 40-year-old guy upfront.. sorry but From now on I DO NOT recommend them. Save yourself the trouble.. I promise you

I had a great experience here. I ordered a Verizon gateway over the phone for pickup at this…read morelocation. The store was busy but I was helped right away. The employee was tired but eager. He was frequently interrupted by other customers but luckily I was in and out within 10 minutes. The interaction was positive. Worth checking with Verizon if you're eligible for a free gateway for your Internet service. I had been on one that was about 10 years old.

Verizon FIOS are charging their 15+ customers all this $$$ but channels they are for state…read more"CHANNELS are UNAVAILABLE!! This is unacceptable customer service in the 20th Century. REALLY!!! Why are you charging your seasoned customers all this $$$$ money ; and you're not delivering. Previous weeks channel are cracked; you can't hear or see what's going on. BOO bad service!!! I would choose "zero" but Yelp need to upgrade to it.

LOVE IT! Came In Around 4 Rushed To Get My PS5 HDMI Port Fixed & It Got Finished Under 2 Hours,…read moreOther Competitors Told Me To Come The Next Day. The Lady Behind The Desk Was Sweet And Was Funny Def coming back for other repair

I cracked my iphone screen and called to make a reservation and they fixed it pretty quick. Simple,…read morefast and good prices. thank you Jose.

I called customer service today because my phone is not charging. After explaining the issue, I was…read moreadvised to visit one of the stores to pick up a replacement phone, as it was supposed to be covered under my insurance. When I arrived at the store, I was there for no more than three minutes before the manager, Abdul, told me there was nothing they could do and brushed me off. He took my phone to the back of the store, removed my screen protector, and ultimately provided no assistance or solution. This was one of the most unprofessional experiences I've had in a retail store. Whether he was ready to leave for the day or simply did not want to help, that is not an acceptable way to treat a customer. I believe this location needs to reevaluate its customer service standards and provide additional training to its employees. If I could give this place zero stars, I would.

Very unprofessional location. I needed a new phone. Waited about an hour because they were down an…read moreemployee and apparently their cameras were down inside the store. They set up operations outside with one employee inside. There was a super drunk girl drinking and eating crabs with the outside employee. Guess they're friends but it was very disruptive. I've never seen anything like this in my life. After all the waiting I got to speak with the outside employee only to be told me I would need to go to a corporate store. What a waste!! I would never ever come back here...DO NOT RECOMMEND!!

I was the Metro in Silver Spring white oak center. Miss Marleni was very helpful and super nice to…read moreme and my family. i highly recommend her and her store to anyone who needs extra care. you are a Metro true super star

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.

Had a broken camera protector on my phone in which I initially thought was my actually camera…read morescreen was cracked. Friendly gentleman at the desk accommodated my request and he looked at it and assured me that it was just a protector that's broken. $15 for a 2 minute fix. That was great! He even threw in a free flexible screen protector since my old one is old and has some "leak" spots already. Assessed and installed in less than 5 minutes. Highly recommended.

scammed me out of $300. Got my device fixed and it broke the next day. refused to fix it or give me…read moremy money back.