Horrible experience, walked in not greeted, and ignored us for 30 minutes. Long black hair guy,…read moredidn't get his name but is absolutely rude and unprofessional. Just lounging around biting his nails being bored. Do not go to this location if you want a horrible experience

You will blink and miss this Verizon,if you are not careful! But, don't blink because Ramon and the…read moreother salespeople are top notch. It is tucked in a tiny strip mall, behind the Exon gas station, at Rockville Pike and Nicholson. It has lots of trendy equipment and the salespeople are very accommodating and eager to help. First, I went to the Verizon store up the street. I was greeted with it is going to be a 20 minute wait, before we get to you. Then, he told me about the Verizon store that was 5 minutes away. I walked into this store and was politely greeted and told that I was next. Ramon took care of my issue and then, was telling me about new deals on Verizon. It was very tempting. So, when you want to play with the latest gadgets and you don't want to wait 30 minutes for service, head on over to my secret Verizon store. Tell Ramon that I sent you.

Windy was a delight to speak with. She knew precisely what phone charger I needed and made sure it…read morefit! She shared info.about Verizon plans for cell phone users. She was NOT pushy or aggressive.I strongly recommend that Verizon shop.Windy is !!??

I was greeted by Andy Guzman as soon as I walked through the door and immediately asked what I…read moreneeded help with. He quickly jumped into action, recognized my phone's problem, and fixed it within 10 minutes. He was kind and professional. Very pleased and thankful during this visit.

These are the dumbest people I have ever encountered. Went in with a minor problem. After rep…read moreworked on my phone for over an hour he could not solve the problem. He continually tried to sell me an upgrade which I declined. Finally he said if I did the upgrade I would be out of there in 10 minutes. That was 8 days ago, 4 trips to Verizon store, 1 trip to Apple store and 2 calls to Apple customer service. I still do not have all of the old information on my phone updated. These people will not help you, they just want to upsell on something you don't need. The shame is I am a 25 year Verizon customer and I pay Verizon over $600 per month.

Verizon has taken away warranty on new iPhones but more sponsors are in your email by Verizon that…read moreyou are not interested in their products and you have to click on them to remove. I guess if you click on their business it appears they are popular?

I was passing by this store and I found out they also repair cell phones and prices are really…read morereasonable. It took them 25 mins to fix my phones screen and now it's working absolutely fine. Technicians are great and full of information. I definitely recommend this store.

Before I say anything I want to say I've came in before for iPhone glass protectors & phones cases…read morebut today I experience the most Horrible Customer Service and I am very disappointed with the chubbier middle aged 30 to 40-year-old guy upfront.. sorry but From now on I DO NOT recommend them. Save yourself the trouble.. I promise you

The offers feel low, and the staff are neither friendly nor welcoming. When you walk in, there's no…read moregreeting or acknowledgment--just silence, which reflects poor customer service. Even over the phone, calls are answered in a flat, unenthusiastic tone that comes across as though they don't want to be there.

David was was just what we needed. He walked us through correcting an activation issue that…read morecustomer care gave us wrong information for. Then let me know that I didn't need to pay for a new sim card since it wasn't the problem and didn't want me to pay for something I didn't need. He didn't try to sell us anything and just fixed the problem. He was personable and respectful and provided excellent customer service which is so hard to find these days. I really appreciated his help as the situation had become more than just a little frustrating. David is an asset to that store but then I am sure he would be to any company he worked for.

I was so relieved by the very professional, kind, knowledgeable assistance I received from the…read more man who was running the business! He quickly fixed a problem with my iPhone and didn't wish payment as it took " only seconds," he said, to fix the problem.

Came here for the first time to get the screen protector on my Samsung Galaxy Z Fold replaced. In…read morethe past I have done this myself before but since this is foldable it requires a special process. There was no wait and I was in and out in no time. The cost was much less than I expected. The staff was friendly and they did great work. My phone now looks like new again. Would definitely recommend.

Great information from Wilbur. Great customer service too! Pretty good deals too! Worth the drive…read morefrom Baltimore.

It's nice place but the worker sucks it one lady there that doesn't do what you ask she a tall…read morewomen.. sorry that all I can say but anyways I asked her to upgrade both my phone to unlimited everything to both phones and she only did one of them when I told her to make sure she does both They are very bad listeners I swear and their service ain't that bad but it could be better