I got what I needed at Micro Center. The staff was great, and my laptop was fixed. Prices were fair…read moreI thought. Turnaround time was okay. There is plenty of surface lot parking. You can make an appointment in advance, I believe. I simply signed in upon entering the store and only waited a few minutes.

This is a great store for computer and related product purchase. Today, I came in just for service…read more(battery replacement) on my iPhone (they are an authorized Apple service provider). I made an appointment on line and met with the technician just a few minutes after my appointment time. He explained everything very well and was respectful of me and my time. My phone was ready for pickup at the time he said it would be.

I was recently at the store to take advantage of Best Buy's anniversary trade in deals. I really…read moreappreciate the staff's creative efforts to process my order despite some system malfunctions.

Connor at Best Buy provided outstanding customer service during our recent purchase of a Mac…read morelaptop. He was incredibly patient and took the time to thoroughly explain the different specifications, available colors, and options so we could make an informed decision. He also helped us think through whether adding a monitor made sense and provided helpful guidance on setting up a workstation that would fit our needs. Connor was knowledgeable, professional, kind, and easy to work with throughout the entire process. We never felt rushed, and he was happy to answer all of our questions. It was truly a pleasure working with him, and I will absolutely ask for Connor again the next time I shop at Best Buy. Thank you for such a great experience!

I had an excellent experience with JL computer service. The customer service was truly high…read morequality--friendly, professional, and patient in explaining everything clearly. I really appreciated how responsive and honest they were throughout the process. Jack (the owner) went ABOVE and BEYOND. He came in when the office was CLOSED to work on my laptop in order to meet my timetable. I wouldn't hesitate to recommend them to anyone looking for reliable, top-notch computer repair.

Second time I've come here and I've always had a pleasant experience. My Mac laptop battery went…read morekaput and Alan was able to fix it and replace it within a day. I dropped it off and he kept me updated on the status, which was amazing. They do both Apple and Windows products. Def recommend a stop here!

I donated a mix of some older and newer computer items here. I had sent an e-mail inquiry but it…read morewas never returned. I also tried calling them during their open hours, but only got a busy signal. So I took a chance and drove there and showed up with my donation during their open hours, and they were indeed open, and they accepted my items. I'm hoping they can be put to good use or at least recycled.

I personally know some of the volunteers at this non-profit. I have frequently donated laptops,…read moredesktops and accessories to them because I know they will refurbish the equipment and offer it to those in need at very reasonable prices. Like everything else, COVID has complicated their operations. But they are still the same big hearted computer nerds they've always been!

My laptop battery would not charge. Within a day, problem was diagnosed and solved. Very pleased.read more

In today's age, a personal computer is more than email and web surfing. It could be a person's…read morewhole means of banking, communicating and such. When a big name computer center did not touch my pc for four days, I reached out to Fatech. In a few moments the issue was determined and a course of action agreed to. I got my PC back in less time than it sat at the other store. These folks are great. I will definitely come back for future PC needs.

I've done business with this company for years and they are the best in the DMV area! Great prices…read moreand convenient drop off & pick up times. I brought a gaming pc that was designed by the owner, for my 14 year old son. My family's cell phones have been repaired here as well. This business is a one stop shop! The owner, Fredo is a jack of all trades! He designs graphic tees and other clothing items. I was able to get all of my questions answered in a timely fashion..

This was an easy experience! I simply texted, dropped off my laptop and picked it up a few weeks…read morelater good as new! Pricing was reasonable. Communication was easy. The requested repairs were completed perfectly.

I met with John and Ben and they succeeded in getting my tv delivered yesterday since 3/23/26…read moreThey delivered!

Before last weekend, I hadn't been here in close to a decade. At that time, it seemed as though the…read morestore was going downhill. So when my mom needed a new laptop, I dreaded coming to this location with the expectation that it must have been awful by now. To my surprise, we actually had a very positive experience! We dropped by on a Saturday afternoon so I was anticipating crowds and difficulty finding someone to answer any questions my mom might have. But we experienced the exact opposite. The store felt almost empty aside from folks working and just a handful of customers shopping. We were able to find someone immediately to answer my mom's questions and we were able to buy her a new laptop quickly with confidence and excitement that she found the perfect one for her needs. It was also so easy to find parking here which is always a bonus. Overall, the store was clean, organized and everyone we interacted with that worked here was friendly and helpful so I'll definitely be open minded about returning here in the future.

I brought my phone in because the iOS would not update, They had never seen the particular message…read morebefore (which is hard to believe) they wanted to wipe the phone completely to redo the iOS. I did not wanna get iPhone wiped, but Was told to start the process it would begin with a wipe. So I insisted on seeing a tech and going through the steps one at a time, against the initial advice, I was giving everything turned out perfect, I could not remember my Apple password, which was not needed. I will send a picture of the phone pairing option, which should've been obvious. I still stand by my previous review..

Worse Apple Store ever!! Staff are rude and with attitude…read more I thought it was me.. but Yelp reviews confirms that the store has as**holes. do not promote Apple customer service culture

My wife took her laptop to BB for a broken screen. They told her it will take a week and at least…read more$400. She took it to TCS Computer instead. An hour and $195 later, it was fixed. Great service and honest people. Will definitely come back and recommend.

Took my laptop to TCS to repair the cracked screen (still functional, just couldn't see part of the…read morescreen), and they said they could fix it. After a few weeks, I called and they said my computer was now not turning on. I frequently had to call them to get updates on my laptop, and after months of no improvements, I asked for my laptop back to take it to another repair place. They returned it with no screen, the wrong screws in the base, and tried to hand me two different chargers before finding mine. My computer was unrepairable in that state, so I lost a $1,000+ computer from a cracked screen. I would have appreciated an honest approach by saying that they could not help fix it, but instead my computer was broken. They waived the service fee, which I appreciated, but this was trivial compared to the price of a new laptop. Edit: I have now included two photos of the card given to me in regard to the repair. This computer was under the name Adella

I went to the Big Screen Store because I wanted to support a local vendor and avoid big box stores…read more When we went in July of 2025, we purchased a Samsung 77" S95D OLED and the 1K sound system. Spent 4.25K, and they price-matched. The customer service at the time was excellent, and I felt like if anything went wrong with the TV, they'd have our back, unlike big box stores. Four months later, the TV won't turn on right in time for the holidays. While searching online for a solution, I realized there is a massive problem with the 77-inch Samsungs, especially the S95D (Best Buy said two of them died on their showroom floor). There is enough of a problem that a class action investigation is underway (link below). When I went to the store, the manager greeted me with "I saw your email," and yes, my email was angry. What else would you expect? You sold me an item that literally is a lemon. All the goodwill, and we're locally owned blah blah went out the door, and it's basically - hey, nothing we can do - sorry you're irrational. I was also told, Hey, we've never had any customers with multiple issues with the One Connect Box, so of course you'll find that when you search for it! It was the most flippant attitude I could have gotten, and it's OBVIOUS there is an issue with these 77-inch Samsungs, yet instead of just being transparent, they said, "We ran it up the flagpole." As an authorized Samsung dealer, I'd hope they'd have more pull to help their clients. I will never purchase an item from here again, and I recommend you never get a Samsung with a One Connect Box - they will break within 3-4 months. You might as well go to Best Buy, Costco or whatever beacuse in the end there is no power as a consumer at any of these places, and these guy's will say sorry, file a ticket with Samsung and then it's on you from there. Issues With S90 Series and One Connect Box https://classlawdc.com/2025/12/03/samsung-s90d-oled-tvs-power-supply-investigation/#:~:text=By%20Bruno%20Ortega%20December%203,board%20components%2C%20or%20thermal%20design https://www.reddit.com/r/OLED/comments/1hf857y/samsung_s90d_death_no_red_light/ https://www.reddit.com/r/SamsungTV/comments/1guceth/77_s90d_oled_broken_within_90_days/ https://www.reddit.com/r/S95B/comments/1hbks25/s90d_issues/

This is a great local business to support, and Mike was super helpful in providing info on what…read morebest met my needs (and worked with my space). The process for payment and delivery was easy and they communicated clearly. I felt like they all really cared! For example, they did not just drop off the TV and leave, but instead they brought the TV into my living room, removed it from the box, plugged it in, and made sure everything was working properly. Go here first when you are searching for a new TV!