I've spent thousands of dollars consistently at this Micro Center location over the past year,…read moreprimarily on higher-end PC components. Unfortunately, my experiences have repeatedly involved inaccurate guidance from staff and a lack of follow-through when issues arise. During a workstation build, I purchased a motherboard and was told confidently that it supported four NVMe SSDs. Based on that advice, I was sold four NVMe drives at the same time. After getting home and installing everything, I discovered the fourth "slot" was actually a Wi-Fi NVMe slot, and Micro Center does not even carry an SSD compatible with it. This should have been identified at the point of sale, especially since the motherboard and SSDs were purchased together. In that same build, I was also sold a Wi-Fi PCIe card alongside an AMD motherboard, despite the box clearly stating it was not compatible with AMD platforms. Again, this was sold with confidence by staff while all components were being purchased together. I also ran into a fitment issue with an AIO cooler. I explicitly told the associate I was using a Corsair Obsidian 1000D case, and the rep looked up the case and assured me a 360mm AIO would fit. After getting everything home, I found that the case requires a 420mm AIO in the top configuration. The unit I was sold also appeared to be an older, unbranded model pulled from the back rather than a clearly current, well-documented option adding to my concern about the recommendation. More recently, I placed an in-store hold on a Bambu Lab P2S combo after confirming availability with an associate and was given a printed hold slip with a date and timestamp. The next day, while on my way to the store, I received a call saying the unit was no longer available and had been "allocated to online inventory." The paperwork I was given showed zero web orders, and I was told the people who could explain the allocation weren't available. I was then told a manager would follow up when new inventory arrived. I waited through a holiday, called again, and was told the manager was busy and would call me back. That call never came. As of today (Thursday), the store's website shows eight units in stock, yet no one ever contacted me. At that point, it's hard to avoid the conclusion that either follow-ups aren't being tracked or customer commitments aren't taken seriously. I understand that inventory sells out and mistakes happen. The issue is the pattern: incorrect technical guidance at purchase time, documented assurances that aren't honored, and repeated failures to close the loop after escalation. For a store that markets itself on knowledgeable staff and expert advice, this has been disappointing. I'm leaving this review so store leadership is aware. I want to continue shopping here, but based on repeated experiences, it's becoming difficult to trust the guidance or the follow-through.

I'm pretty new to Micro Center, but I find it amusing the decor reminds me of the corpse of a Fry's…read moreElectronics (rest in peace, my dudes). In terms of PC parts they're technically here, but it's not really kid in a candy store vibe for tech that I was hoping for. I've only ever done purchases, never had to get tech support so can't speak on that angle. It's a little better than buying parts on Newegg, but sometimes the variety of parts leave little room for variety. When I specific tech concerns for my rig, some of the staff kind of gave me the path of least resistance answer like "we don't do that here", not even at least trying to attempt to solve my problem or tell me where else I should go. Was hoping this would be a good spot to go if I ever did need tech support, but that doesn't seem to be the case here.

On 3/23/26 I. Ordered. A Samsung Tv 55" at the rockville store. I was given a delivery date of…read more3/27/26. On 3/26/26 at 7:30pm I was advised by phone that the tv was not shipped from the factory and my new delivery date would be 4/2/26. On 4/1/26 I dec to go into the Rockville store to confirm this new delivery date. I was advised that my delivery date is 4/6/26 Today 4/6 /26 my tv was delivered damaged. On the right the screen was cracked, when I turned the tv on multiple lines were running on the screen with no picture. I immediately phoned Best Buy customer service and was advised that the delivery record had not been updated give it 24hours I was given this ID#373734159. It has been over 3 weeks since I purchased with no TV. This is deplorable service.

I just had a very disappointing experience at the Best Buy in Rockville (Store #293). I was…read moreassisted by a sales associate named Neil, who was great where he answered all my questions, told me he'd bring my Ninja Slushie machine up to the front, and that my AirPods would also be there. He even mentioned that someone at the register could call to see if it was possible to extend my financing beyond the standard 12 months, which has been done for me in the past. However, when I got to the front counter, I asked the young woman there if she could check on my financing terms. She abruptly said, "It's 12 months and no," with a firm and dismissive tone. I politely explained that this has been extended for me before and asked if she could just call to check. Again, she flatly refused. I then asked if she could get Neil for me. Instead of helping, she turned to another employee and started to answer their questions. After waiting a couple of minutes, I asked again about Neil, and she said, "He's gone for the day" even though I had literally just seen him in the next section over. At that point, I decided I didn't want to continue with the purchase. As a former Best Buy employee of over 7 years, and someone who helped launch the first Best Buy for Business program and nationak Geek Squad this was honestly the worst customer service I've encountered at the company. Now I completely understand why so many people prefer to shop online instead of in store.

I had an excellent experience with JL computer service. The customer service was truly high…read morequality--friendly, professional, and patient in explaining everything clearly. I really appreciated how responsive and honest they were throughout the process. Jack (the owner) went ABOVE and BEYOND. He came in when the office was CLOSED to work on my laptop in order to meet my timetable. I wouldn't hesitate to recommend them to anyone looking for reliable, top-notch computer repair.

Second time I've come here and I've always had a pleasant experience. My Mac laptop battery went…read morekaput and Alan was able to fix it and replace it within a day. I dropped it off and he kept me updated on the status, which was amazing. They do both Apple and Windows products. Def recommend a stop here!

I donated a mix of some older and newer computer items here. I had sent an e-mail inquiry but it…read morewas never returned. I also tried calling them during their open hours, but only got a busy signal. So I took a chance and drove there and showed up with my donation during their open hours, and they were indeed open, and they accepted my items. I'm hoping they can be put to good use or at least recycled.

I personally know some of the volunteers at this non-profit. I have frequently donated laptops,…read moredesktops and accessories to them because I know they will refurbish the equipment and offer it to those in need at very reasonable prices. Like everything else, COVID has complicated their operations. But they are still the same big hearted computer nerds they've always been!

In today's age, a personal computer is more than email and web surfing. It could be a person's…read morewhole means of banking, communicating and such. When a big name computer center did not touch my pc for four days, I reached out to Fatech. In a few moments the issue was determined and a course of action agreed to. I got my PC back in less time than it sat at the other store. These folks are great. I will definitely come back for future PC needs.

Had some trouble with a case swap on a high end gaming pc. They were able to help me super quickly…read moreand charged a very reasonable price. Very knowledgeable and made sure I was well informed about my new rig. Highly recommend!

I've done business with this company for years and they are the best in the DMV area! Great prices…read moreand convenient drop off & pick up times. I brought a gaming pc that was designed by the owner, for my 14 year old son. My family's cell phones have been repaired here as well. This business is a one stop shop! The owner, Fredo is a jack of all trades! He designs graphic tees and other clothing items. I was able to get all of my questions answered in a timely fashion..

This was an easy experience! I simply texted, dropped off my laptop and picked it up a few weeks…read morelater good as new! Pricing was reasonable. Communication was easy. The requested repairs were completed perfectly.

I will not be shopping at this Best Buy again. While I fully understand and respect the importance…read moreof loss prevention, being closely monitored by a police officer while shopping and having my receipt aggressively checked at the exit, when not all customers appeared to receive the same treatment, left me feeling uncomfortable and singled out rather than welcomed. A customer's skin color should not determine how they are treated. I made a legitimate purchase of Apple AirPods, yet the experience made me feel unfairly scrutinized. As a result, the product is being returned, and I will not be spending any more money at this location. To make matters worse, after escalating my concerns to Best Buy's executive team, I received a follow-up call that felt dismissive and failed to meaningfully address the issue. Customer service at this location has clearly declined. If this behavior continues, it is not surprising that customers will take their business elsewhere. Treatment like this does not belong in Silver Spring or anywhere else.

Before last weekend, I hadn't been here in close to a decade. At that time, it seemed as though the…read morestore was going downhill. So when my mom needed a new laptop, I dreaded coming to this location with the expectation that it must have been awful by now. To my surprise, we actually had a very positive experience! We dropped by on a Saturday afternoon so I was anticipating crowds and difficulty finding someone to answer any questions my mom might have. But we experienced the exact opposite. The store felt almost empty aside from folks working and just a handful of customers shopping. We were able to find someone immediately to answer my mom's questions and we were able to buy her a new laptop quickly with confidence and excitement that she found the perfect one for her needs. It was also so easy to find parking here which is always a bonus. Overall, the store was clean, organized and everyone we interacted with that worked here was friendly and helpful so I'll definitely be open minded about returning here in the future.

I brought my phone in because the iOS would not update, They had never seen the particular message…read morebefore (which is hard to believe) they wanted to wipe the phone completely to redo the iOS. I did not wanna get iPhone wiped, but Was told to start the process it would begin with a wipe. So I insisted on seeing a tech and going through the steps one at a time, against the initial advice, I was giving everything turned out perfect, I could not remember my Apple password, which was not needed. I will send a picture of the phone pairing option, which should've been obvious. I still stand by my previous review..

My Apple laptop just had a birthday, it was 12 years old, so I decided it was time to get a new…read moreone. When, I figured it out my stats...I bought my Apple laptop online. I made an appointment at the Genius Bar to get my data transferred from my old computer. Koha told me that it takes 24-72 hours to get the work done. Thank you, Koha...it was ready that night. You are the best! The Apple Store is clean and well organized. The people who work there are Rock Stars! A huge shout out and applause to Jason! He worked with me to download all of the programs I use on a daily basis and make sure I was able to use them. Jason is a magician and his fingers flew along the keyboard. He was kind, patient, and a serious expert in his craft. Jason you are a Superstar! Thank you, so very much. Another, shout out, to CJ for showing me the Apple watches and explaining all of the features on the new Apple watch. My Apple products are amazing. They are easy to use, great screen clarity and color, good speed, and last a long time. I am really happy with my new laptop and I can't thank Apple Bethesda Row for all of their help.

I have used TCS Computer periodically for at least the last 35 years. They have always proven…read morehonest, reliable, and enormously helpful. They have always been willing to answer my questions and have never once tried to sell me something or perform repairs I did not need. I just found out that my present computer, which I built about 15 years ago, will not run Windows 11. I could probably figure out how to make it compliant, but I think it's time I got back to TCS, just to be sure.

TCS has provided me 10+ years customer support for both personal and business computers. In…read morerepairing or replacing anything computer related their advice is extremely knowledgeable and trustworthy. Whatever the computer need may be, it is quickly diagnosed and the findings explained clearly for whatever work needs to be performed or choices in equipment to be replaced. TCS stands by their work, are very fair priced, and always provide a quick turnaround in service. This is a family owned business and they treat each customer like family, making sure their computer needs and expectations are met.

Faith Calderon helped us switch data from one phone to another new one (which she suggested we buy…read moreelsewhere to save some money)...it is NOT an easy task but she persisted and was VERY pleasant.

The worst customer service ever. The people only care about telling you phones they don't care…read moreabout customer service. They're very rude.