Connor at Best Buy provided outstanding customer service during our recent purchase of a Mac…read morelaptop. He was incredibly patient and took the time to thoroughly explain the different specifications, available colors, and options so we could make an informed decision. He also helped us think through whether adding a monitor made sense and provided helpful guidance on setting up a workstation that would fit our needs. Connor was knowledgeable, professional, kind, and easy to work with throughout the entire process. We never felt rushed, and he was happy to answer all of our questions. It was truly a pleasure working with him, and I will absolutely ask for Connor again the next time I shop at Best Buy. Thank you for such a great experience!

Customer service sucks. All they reliably do is tell you what they WON'T do. I returned a $500.00…read moreitem yesterday, because none of their staff could or would answer even basic questions about how it worked. Whenever I've gone there - male staff in the Geek Squad pretend to be so "busy" but all I can see them doing is flirting with their "friends" in police "security." I accidentally walked out with earbuds one time, but they were so busy making gooogly eyes at each other, nobody even noticed. Fortunately I did, and promptly returned to pay. Nobody ever knows anything, and before you even ask - they'll claim not to be able to help you; but have energy to upsell; then ditch you as a loyal customer, afterwards. This place SUCKS ! Especially for the costs. Complaints about staff go ignored and they even laugh in your face when you confront them. Nasty little critters...

Have been taking my computers to Jack for over 20 years, I trust no one else. He has consistently…read morebeen able to quickly diagnose a problem, fix it quicker and less expensive than anyone else I have tried. Having referred dozens of people to Jack and his company all have called to express their thanks and to rave about what an professional Jack is. Truly an exceptional computer expert repair specialist and an amazing custom build and graphics technician. His work with builds and graphics computer technology is unsurpassed by larger much more expensive firms. This is the computer shop you should go to first, always!!

I had an excellent experience with JL computer service. The customer service was truly high…read morequality--friendly, professional, and patient in explaining everything clearly. I really appreciated how responsive and honest they were throughout the process. Jack (the owner) went ABOVE and BEYOND. He came in when the office was CLOSED to work on my laptop in order to meet my timetable. I wouldn't hesitate to recommend them to anyone looking for reliable, top-notch computer repair.

I donated a mix of some older and newer computer items here. I had sent an e-mail inquiry but it…read morewas never returned. I also tried calling them during their open hours, but only got a busy signal. So I took a chance and drove there and showed up with my donation during their open hours, and they were indeed open, and they accepted my items. I'm hoping they can be put to good use or at least recycled.

I personally know some of the volunteers at this non-profit. I have frequently donated laptops,…read moredesktops and accessories to them because I know they will refurbish the equipment and offer it to those in need at very reasonable prices. Like everything else, COVID has complicated their operations. But they are still the same big hearted computer nerds they've always been!

Had some trouble with a case swap on a high end gaming pc. They were able to help me super quickly…read moreand charged a very reasonable price. Very knowledgeable and made sure I was well informed about my new rig. Highly recommend!

In today's age, a personal computer is more than email and web surfing. It could be a person's…read morewhole means of banking, communicating and such. When a big name computer center did not touch my pc for four days, I reached out to Fatech. In a few moments the issue was determined and a course of action agreed to. I got my PC back in less time than it sat at the other store. These folks are great. I will definitely come back for future PC needs.

I've done business with this company for years and they are the best in the DMV area! Great prices…read moreand convenient drop off & pick up times. I brought a gaming pc that was designed by the owner, for my 14 year old son. My family's cell phones have been repaired here as well. This business is a one stop shop! The owner, Fredo is a jack of all trades! He designs graphic tees and other clothing items. I was able to get all of my questions answered in a timely fashion..

This was an easy experience! I simply texted, dropped off my laptop and picked it up a few weeks…read morelater good as new! Pricing was reasonable. Communication was easy. The requested repairs were completed perfectly.

I met with John and Ben and they succeeded in getting my tv delivered yesterday since 3/23/26…read moreThey delivered!

I will not be shopping at this Best Buy again. While I fully understand and respect the importance…read moreof loss prevention, being closely monitored by a police officer while shopping and having my receipt aggressively checked at the exit, when not all customers appeared to receive the same treatment, left me feeling uncomfortable and singled out rather than welcomed. A customer's skin color should not determine how they are treated. I made a legitimate purchase of Apple AirPods, yet the experience made me feel unfairly scrutinized. As a result, the product is being returned, and I will not be spending any more money at this location. To make matters worse, after escalating my concerns to Best Buy's executive team, I received a follow-up call that felt dismissive and failed to meaningfully address the issue. Customer service at this location has clearly declined. If this behavior continues, it is not surprising that customers will take their business elsewhere. Treatment like this does not belong in Silver Spring or anywhere else.

I brought my phone in because the iOS would not update, They had never seen the particular message…read morebefore (which is hard to believe) they wanted to wipe the phone completely to redo the iOS. I did not wanna get iPhone wiped, but Was told to start the process it would begin with a wipe. So I insisted on seeing a tech and going through the steps one at a time, against the initial advice, I was giving everything turned out perfect, I could not remember my Apple password, which was not needed. I will send a picture of the phone pairing option, which should've been obvious. I still stand by my previous review..

Terrible wait times. Employees will watch you sit there then pick and choose customers to help…read more Regardless of you having an appointment. Don't be mins late to your appointment then you will wait hours. Terrible experience 1 1/2 wait later without anyone asking me anything. Plenty of employees standing around, Do not come to the Bethesda location in Md beware!!!

My desktop was getting past its prime. I went to two computer stores to see what desktops they had…read moreas well as their services. TCS Computer was the third store I visited. I was warmly greeted by the manager and he asked me what I was interested in. After discussing what I mainly use my computer for, he recommended a Dell Intel 5 (which is what I was interested in). Although he didn't have one in the store, he ordered it for me and it arrived the next morning. I was asked to bring in my existing desktop to do the data transfer at lunchtime. Around 3:00 pm they called and said it was ready for pickup. I went in and was warmly greeted by Jon, the service manager. He showed me the display changes between the Windows 11 display vice my previous Windows display. He was very detailed and answered all of my questions. The total cost was very reasonable. I plan to use TCS Computer for my future computer needs.

Very fast service! Found problem with our laptop, provided a used but superior laptop replacement,…read moreand cloned everything from the old to the new in only a few days and at a reasonable price. Very knowledgeable and helpful! Highly recommend!