I went to the Big Screen Store because I wanted to support a local vendor and avoid big box stores. When we went in July of 2025, we purchased a Samsung 77" S95D OLED and the 1K sound system. Spent 4.25K, and they price-matched. The customer service at the time was excellent, and I felt like if anything went wrong with the TV, they'd have our back, unlike big box stores. Four months later, the TV won't turn on right in time for the holidays. While searching online for a solution, I realized there is a massive problem with the 77-inch Samsungs, especially the S95D (Best Buy said two of them died on their showroom floor). There is enough of a problem that a class action investigation is underway (link below). When I went to the store, the manager greeted me with "I saw your email," and yes, my email was angry. What else would you expect? You sold me an item that literally is a lemon. All the goodwill, and we're locally owned blah blah went out the door, and it's basically - hey, nothing we can do - sorry you're irrational. I was also told, Hey, we've never had any customers with multiple issues with the One Connect Box, so of course you'll find that when you search for it! It was the most flippant attitude I could have gotten, and it's OBVIOUS there is an issue with these 77-inch Samsungs, yet instead of just being transparent, they said, "We ran it up the flagpole." As an authorized Samsung dealer, I'd hope they'd have more pull to help their clients. I will never purchase an item from here again, and I recommend you never get a Samsung with a One Connect Box - they will break within 3-4 months. You might as well go to Best Buy, Costco or whatever beacuse in the end there is no power as a consumer at any of these places, and these guy's will say sorry, file a ticket with Samsung and then it's on you from there. Issues With S90 Series and One Connect Box https://classlawdc.com/2025/12/03/samsung-s90d-oled-tvs-power-supply-investigation/#:~:text=By%20Bruno%20Ortega%20December%203,board%20components%2C%20or%20thermal%20design https://www.reddit.com/r/OLED/comments/1hf857y/samsung_s90d_death_no_red_light/ https://www.reddit.com/r/SamsungTV/comments/1guceth/77_s90d_oled_broken_within_90_days/ https://www.reddit.com/r/S95B/comments/1hbks25/s90d_issues/ read more

This is a great local business to support, and Mike was super helpful in providing info on what best met my needs (and worked with my space). The process for payment and delivery was easy and they communicated clearly. I felt like they all really cared! For example, they did not just drop off the TV and leave, but instead they brought the TV into my living room, removed it from the box, plugged it in, and made sure everything was working properly. Go here first when you are searching for a new TV! read more

RE: Big Screen Store deliver/installation charge too high I am pleased to report that The Big Screen Store credited my Visa account with $100. This credit brings the total charge back to $2,199.99 for TV, delivery and installation. This was the cost I had agreed to when ordering the TV. read more

I'm disabled and relied completely on the expertise of the associate that helped me. I'm so impressed with the TV they selected. Installation went flawless as well. read more

The Rockville store is a great shop With a great team. Just before the Super Bowl, I thought that getting a new TV was good idea. I tried all of the usual places, but they couldn't meet my delivery timetable. However, when I called the Rockville store, they said they had the TV AND promised to deliver and set it up on the following day. I was delighted and made the purchase. The installation team called me early the next morning to provide a delivery window and arrived within the window. They had the TV unpacked, set up and cleaned up all the packaging material within 30 minutes. The Samsung TV is fabulous, the service is excellent read more

We purchased a Samsung 77" S95D OLED from the Big Screen Store on Rockville Pike in August 2025. We wanted to support a local chain, and we were initially very happy with the customer service. The gentleman we worked with seemed very knowledgeable and experienced and recommended this tv. Four months later, our tv is completely dead and won't turn on. The excellent customer service we received prior to making our purchase was not extended when we notified the Big Screen Store of the issue. It would seem that if they specialize in Samsung tvs, they would be aware of this known issue with this particular model and not sell it, much less push it on customers. This is the most expensive tv I've purchased, and the only tv I've ever had an issue with. My Vizio from Costco was far more reliable. I would absolutely avoid this place and avoid purchasing a Samsung tv: https://www.reddit.com/r/SamsungTV/s/odbgCVhNjQ https://classlawdc.com/2025/12/03/samsung-s90d-oled-tvs-power-supply-investigation/#:~:text=By%20Bruno%20Ortega%20December%203,board%20components%2C%20or%20thermal%20design https://us.community.samsung.com/t5/LED-and-OLED-TVs/Dead-S90D-after-3-months-dead-power-board-tripped-breaker/td-p/3373180#:~:text=Then%2C%20the%20infamous%20power%20board,with%20LG%20C4%20from%20Costco https://us.community.samsung.com/t5/LED-and-OLED-TVs/Case-3102104414-Yet-Another-Dead-S90D/td-p/3380777#:~:text=%E2%80%8E10%2D10%2D2025%2012,RELEASED%20AN%20UPDATED%20POWER%20SUPPLY. read more

They offer great service. Ask them to take you through the difference between the Tv. They will educate you to the point that you will be able to make great choice . They can also guide you through the decision read more

I have bought several TVs from them and the service has always been great. The people working there are extremely knowledgeable on Samsung products, installation, etc. Their prices are equal to the big box stores and Amazon. They check pricing constantly. They will do as much or as little of the installation as you want. Being an older person I could do the setup but after watching their crew they do it much faster. When they leave they take all the trash with them. I highly recommend them. read more

So happy to find a store where I could really look at the TVs and with expert guidance, to find what I really need. It helped to see TVs side by side to compare. Barry helped me and I will go back for more TVs as I modernize my house. Their delivery and installation team was great - expert and efficient. Best shopping experience in a long time! read more

The only big screen TVs worth buying are Samsung. And the only place you should buy one is The Big Screen store, which ONLY sells Samsung. Their prices are absolutely competitive with Big Box (you know who I mean), and their service is far better. I tried to buy a TV last summer from Big Box, and when their service team screwed up the delivery and install, I went to Big Screen, and they aced the sale, delivery and install. So much so, that I just bought a second TV from them, and they delivered and installed the next day. And when the place where it was to go wasn't quite what was needed to hang a new, larger TV that was being replaced, their team just did the new work to hang and connect. There is literally no good reason to go to Big Box, when you get the same TVs at competitive prices with this kind of personalized, quality service. read more

Bought a 75" Samsung OLED TV. Followed the recommendation to upgrade to a faster 'refresh' model. Also added a Sound Bar. All in all, 3 suggestions that made our purchase absolutely perfect. Delivery and installation was completed quickly and professionally. read more

The Big Screen Store - Electronics Near Me - Rockville, Maryland

Mike Lowery in sales was terrific. He patiently explained all I needed to know (which was everything) about the difference in the TVs and sound bars The guys who delivered the TV and sound bar we're also great. We had a few special issues, notably connecting RCA cables from our old DVD/VHS player through an adapter to the TV. They spent about four hours doing that and everything else that needed to be done. At all times they were professional and, most important, cheerful. Big Screen's prices are comparable to what you find on Amazon and Best Buy, and they guarantee to meet any lower advertised price for two weeks. They also double the one year Samsung warranty. if you live in Maryland or Virginia they will absorb your sales tax semi if you live in DC, as I do, there is no sales tax because they have no location here. I would highly recommend a Big Screen store in Rockville to anyone who needs the kind of assistance I did. read more

The service was just great. I will not hesitate to call the store if I need further help and definitely I will recommend your store. Thank you. Susana read more

Extremely helpful and knowledgeable staff at the Rockville location! Skip the big box stores and treat yourself.

The best place in MoCo to buy a tv. Come here and get an education and buy a great tv.

I wanted a new smart tv for my family room. Barry on Rockville Pike was and is the best. I purchased a 65 in OLED; great picture quality, sound etc. at a very good price; much less than their competitors. I was told the installation would be 3-4 days and an installer would call to schedule an appointment. The time would be 10-2pm window; at 930 am the installer called and asked if they could come at 9:45am. By 10:25, the tv, soundbar was installed and the guys vacuumed the carpet. No pressure to purchase. Barry discussed options, pro and cons. My next tv will also be purchased at Big Screen Store. read more

This place is definitely where you want to buy your next TV. Staff is friendly knowledgeable and their prices are hard to beat. Delivery is awesome I have bought TV's from other places and it was nowhere near what you get after purchasing your T.V. from the Big Screen Store. read more

We were in the market to purchase a Samsung QLED TV and after researching on the internet we decided to visit The Big Screen Store. We were greeted by Ed hodge who was extremely knowledgeable and friendly and spent valuable time in demonstrating the Samsung OLED 65" TV and the Samsung soundbar. We were highly impressed with the picture quality, the soundbar and competitive pricing. Without hesitation we made the purchase. The delivery and installation were carried out efficiently by their technicians. The store is very well laid out and the after sales service is excellent. We are very happy that we made the right choice of visiting and making our purchase at The Big Screen Store. Highly recommend anyone who is in the market to upgrade the TV and sound system. read more

If you want excellent service ask for Mike at the Big Screen Store in Rockville. He put together exactly what I was looking for, and followed up to make sure all went well. The installers were great, too. I've worked with this company through the years, never considering going any where else to purchase TVs, sound systems, and furniture for the media room. read more

It was a pleasant experience buying my TV at the Big Screen store. I bought it at Super Bowl time and the store matched (or was below) the prices offered by Amazon & Best Buy. It was great to have someone to show me the TVs and soundbars and their features and to actually see what I was buying. The guys are really nice and I'm glad to have someone I can call if I have a problem. read more

Personalized KNOWLEDGEABLE owner and great prices beating any Big Box Store. I recommend The Big Screen Store for that old-fashioned neighborhood service in a high tech field that is constantly changing. I had my TV installed and I couldn't be happier. When I drive by The Big Screen Store I smile knowing that there are still family businesses who make the extra effort to every customer. read more

So far so good. I went out to Rockville to purchase furniture and decided to stop in and checkout their TV's. Mike is AWESOME. The purchase of my 3 TV's, has been pleasant to this point. But since my new home won't be finished until July 28th, I have not had them install my TV's yet, they just delivered them to my old home because they couldn't hold them in their storage for 3 months. I'm waiting to see how their work really is, when it comes down to doing everything that I've paid for, because I definitely paid. LOL The easy part is over. Now let's see their work. I'll update you all once that part has been completed. read more

Super friendly staff, great products. Definitely will return if a TV or reclining chair needed. Ed is a super duper sales person.

This is a first class company beginning to end. Mike Lowery and Barry are excellent salesmen and go above and beyond in helping you select the best television and then getting quick delivery and great set up. Great company! Greg T. read more

We don't go anywhere else when we need a new TV. Barry is great. They match big box stores, so go no further. Does Amazon pick up and dispose of your old TV, let alone install it? TBSS in Rockville MD ROCKS! read more

The staff was awesome. I talked to them on the phone two times and then came in to the showroom. Michael helped me finish the deal. He moved from the Fairfax location so I know he wasn't one of the guys that I spoke with on the phone. The guys on the phone were different and all3 were really great guys. read more

There is so much hoopla surrounding big screen TVs! I was pleased to get straightforward advice at the Big Screen Store on Rockville Pike from Barry. He was friendly, knowledgeable and helped us select the model that best fit our needs in the room we had available. Delivery and installation were very quick. A few days after my purchase, I discovered that another online Samsung retailer subsequently offered the product for less. When I informed Michael at the store he had it checked it out and issued me a refund for the difference. read more

We bought a 65 inch Samsung television at the Big Screen store two weeks ago. The salesman was quite helpful and not overly pushy. The price was not an issue because it appeared from an internet search and a visit to a different store that every place was selling the television at the same price. Our television was successfully delivered and installed two days later with only a $50 delivery charge. Al in all a very pleasant experience. read more

We had a great experience the Big Screen Store from the time we stepped in their door to the installation of our new TV. E we are definitely going to but our next TV from them. Thank you! read more

Ed of the Rockville location was an absolute joy to work with providing excellent customer service. I found the perfect media center for my new TV and got on time next day delivery!! read more

The best advice I can give is if you are buying a large size TV do not go anywhere except The Big Screen Store. Here's why: 1. Their price matched Amazon and Best Buy. 2. They remove the TV from the box for you, attach the legs, set it on your stand, and assure the TV is undamaged, all at no extra charge and quicker than you can. 3. They provide an extra year of warranty protection at no charge. 4. If you know the brand and model already you want you can order over the phone without hassle 5. Delivery was faster than competing stores Having had two prior TV orders through Amazon arrive damaged/non-functional, and having then to pack them up for return, I can't tell you how much I appreciated point #2 above (for which Amazon doesn't provide, and Best Buy charges a hefty fee). My only regret is that I wish I started with The Big Screen Store in the first place! read more

They just delivered my new TV pulled it out the box turn it on and walked out the . Did not bother to hook it up to the cable, did not take the empty box and did not take the old TV. Even though when I bought I said the only reason why I was buying from them is so they would do this. He tells me after the fact I needed to pay for this, should you tell the customer at the time of sale this., instead you were to busy telling about how your car broken down and you almost missed some golf game. Just go to Costco you get the Same service. Maybe yor sales person should listen to the customer instead rambling on about themselves. Total disappointing when I was just trying to help out a local company. read more

I love this store! Barry is the best I dealt with. Barry is honest and knows his stuff. He not only got me exactly what I was looking for, but he also educated me on new TV technology. Im not done getting the works. When there was a small delivery misunderstanding, not only did Barry call me, but the owner called me as well to express his concern and now... I am a very satisfied customer. Great salesman, great owner! The best deals! That's my store! The Big Screen Store should be the first place you check out. And I guarantee it WILL be your store too. read more

Free next day delivery, extended warranty, no markups, friendly service, no upselling, no guesswork about whether a bracket will fit. If you want a Samsung, this is your store read more

When our 12 year old Samsung 42" TV went kaput, we decided we knew it was time not only for a NEW TV, we knew we wanted a larger screen TV. After briefly reading many ads from places like Best Buy, etc., we decided to first pay a visit to The Big Screen Store on Rockville Pike, only a couple of miles from our home. This would be our first visit to the establishment. WOW! Did we ever luck out! We were approached by a personable and knowledgeable gentlemen who patiently listened to what we felt we wanted and then, again, patiently, showed us and demonstrated floor models to match. We watched and listened and were duly impressed. Our expert sales associate was Lee and he was incredibly helpful in walking us through technical matters, purchase details, delivery options and arrangements and sound enhancement options. Happy to report all went smoothly, including delivery and setup. With Lee's able assistance we are now the happy and proud owners of a 65" Samsung Smart TV with a Bose Bar sound enhancement. Thank you LEE and thank you BIG SCREEN STORE. P.S. Lee also made certain we received a rebate that was to come our way over a week later. He actually tracked it and on the date it was due, called us to be certain the amount was deducted from the purchase priced applied to our credit card. WAY TO GO, LEE! read more

This store's price matching policy was a scam. We came in for an advertised TV, classic bait and switch, the salesman immediately explained why we didn't want their sale TV. He did spend time walking us through the available options. After we decided on a TV, I showed the salesman online prices (including Amazon) that were lower than this store's and asked him to match them. The salesman made excuses for why he couldn't match what we found. So much for their policy. Soooo...we left the Big Screen Store, went immediately up the road to Best Buy, pointed out the TV we wanted (thanks Big Screen guy), showed them the Amazon price, they immediately agreed to match the price, and we went home with our brand new TV. Best Buy threw in a free sound bar too! read more

We chose these guys because they insured us they could do a tricky install. Boy...what a bunch of clowns! After our experience I have absolutely no confidence in their installation department and unfortunately the sales guys seem to be a bunch of yes-man. The big screen prices are pretty good but I would definitely look elsewhere for installation. read more

The Big Screen Store - They must have told us a hundred times that we will see no wires... Until they were paid, then the story changed. - Electronics Near Me - Rockville, Maryland

A great experience. Their products are top-notch, and their sales staff have been very helpful. The installers they use have also been top quality, and overall, we've been extremely satisfied with the products we purchased, and how great they look in our house. read more

Best way to get your big screen tv. This was my third purchase. They deliver, connect the tv to ensure it works, and for a fee, will remove your old big screen tv for recycling. Truly competitive prices and there is always someone to call for assistance. read more

This was my first time in The Big Screen Store, I was looking for an entertainment package for my new place. I was greeted by Barry one of the store managers who could not have been nicer. He spent over an hour with me explaining and doing demos and side by side comparisons of different TVs, soundbars, speakers ect. He was patient with all my my questions and really made it a great experience. The customer service here is top notch, the selection here is top notch and this sets the Big Screen Store apart from the impersonal big electronics stores on even online shopping. They also extend your warranty on your TV which is a nice perk. I will certainly return for future purchases and look forward to dealing with Barry again. read more