We worked with Jason at ADU to purchase new appliances for our kitchen. He was very knowledgeable…read moreabout the best level of equipment to use based on our plan to sell our home in two years. We were able to buy what was needed to upgrade our older units and to get the best prices in the area. We would recommend ADU for all of your home appliance needs.

I had a fantastic experience with ADU. Joe was extremely helpful, showing me multiple options for…read morekitchen appliances and then recommending a specific one based on my feedback of what I needed and liked. His advice was based on in-depth understanding of how the machines work, as well as feedback from customers, and even personal use. He was able to show me how they worked and positives and negatives of each model. They had a huge selection and he couldn't have made the process easier. My husband, who had done tons of research on appliances, was in full agreement with Joe, too, which set my mind at ease.

This the only place you need to shop for appliances. Jack provided excllent customer service. I…read morepurchased with confidence they delivered on time and everything was perfect. Thank You. Shope small Business - everyday

From the owner: Top Named Brands, Affordable Prices…read more Save up to 50% off open box never used appliances, fully operational, or minor scratch & dent with 1 year free warranty (extended to 4 years). Delivery and Installation, financing available.

So first let me say make an appointment if you want to get assistance with your project. This place…read morewhile a showroom isn't like your typical store that associates are just waiting for you to come in. I had seen some stuff online via Ferguson's website, but I wanted to actually chat with a person in real life about my proposed project so in that way I could walk through what I was looking for and wanted. We worked with Darin who was fantastic btw! My husband and I sort of went through with what I was looking for which included plumbing fixatures for two bathrooms and a chandelier for our foyer. He was great gave us different options at different price points also he helped figure out what I was trying to explain (I told him I don't know all of the technical names of the things, but he was able to decipher) and help us think through what we needed. Darin super knowledgeable! Now a few other points of advice if you are a first timer, pictures of what you want to do helpful even if they are inspo photos, if you've got space measurements even better. Also, if you are thinking of changing out plumbing perhaps having your preferred plumber come out to give you an idea of materials required for your project (I opted to do it in reverse).

Returned two pulls. The associate told me they'd ship together but instead they shipped separately…read more I paid $30 for the pulls and only got $6 back. Seriously??? Truth is you can buy everything Ferguson carries from Home Depot online--including the same Amerock pulls--get a military discount, and return items in-store WITHOUT paying shipping fees. From now on, I'd only step into Ferguson for ideas and then purchase at Home Depot. HOME DEPOT WINS!

This is by far the single worst company for appliances in the DC area. They should be ashamed of…read morehow they conduct business and treat customers. A perfect example of a company that has gone way too far from its roots. Rude customer service staff. A don't care attitude. Not a results driven company. Why any appliance maker continues to work with them is beyond me. Stay far away. Far far away as in a galaxy I scheduled to have my speed Queen worked on for a minor leak repair. Only a 3 year old unit used very conservatively. That's the first issue. I was sold these machines are rock solid. But aside from that... they show up in my mind to fix it (I told them what the problem was) and the tech merely confirmed what I said myself and then said they would need to order the part. I had upcoming work travel so... of course the part took 72 hours so I scheduled with them immediately for my return between two trips. Then the morning they are due to arrive they just cancel and say they rebooked me for another week!! No backup plan. No nothing. So I call and spoke to an exceedingly unhelpful supervisor who said the tech was ill (this happens) but the had no backup got a week?!!! They sure are happy to sell appliances but not to stand behind them. I explained I had to travel again but I could do the Thursday or Friday of the week I'm traveling and they told me they could only do Wednesday. No effort to meet actual customer service. This is a joke of a company. Go to M and M appliances in DC. Or Sterling appliances. Or Costco even!! But don't go to these people. I've seen better support from a cotton ball knee brace than what this company offers. They clearly don't plan for contingencies or prioritize their service to customers via internal resource management. Zero stars if I could

TLDR: do you and your family a favor and just go to Costco buy your appliances there have them…read moreinstalled and get a warranty that will actually work from costco. I have been without a fridge for five months since June 2025 bray and scarff will sell you a warranty, but to a third-party and that third-party is called centricity and they are completely inept. I've had six service calls to service my fridge (compressor died 1yr 1 month)and it still doesn't work. Bray and scarff doesn't care and they deflect any responsibility and blame it on centricity and centricity will contract out third-party vendors who won't be able to work on your fridge anyway at least the Bosch 800. All in all shame on bray and scarff for not taking ownership of this process because they mistakenly chosed the cheapest partnership with a warranty company who do does not respect the consumer or their time. Shame on you Bray and scarff for working with a warranty company such centricity. Is there no pride or integrity in "local" businesses anymore. I'll answer, nope guess not. -------------------------------------------- update as of 14 October; no one from customer service Bray and scarrf has reached out or called or even emailed me back after asking me to reach out.

There salesman with worst attitude ever. I went to get appliances for newcomer with very limited…read morebudget. He was not reeves wants to show me what they have. Disrespectful and ignorant people to deal with. You have been warned!!!!!!

When to buy a dishwasher and store, but they were closed at 2:30pm on Tuesday…read more Store hours are listed 7:30-3pm Better call before you waste your time.

This is the Best Buy Outlet Crisis center!…read more Only when you are in a crisis/ time crunch do you show up at Best Buy for computer assistance. I needed a laptop cord replacement. Kyle rocked it and asked if I needed help as soon as I entered the humongous store filled with household appliances new and used. He immediately took me to the charger aisle and tested a universal charger on my laptop. It saved my day as I had a virtual highpower meeting to attend that evening. Kyle and Best Buy saved the day! + customer service + parking with disabled accessibility + appliances galore +/- could use better signage in the store to navigate items.

Excellent service. I was in a panic with my computer and I called for the geek squad at Best Buy…read more Roberto handled the call and got me well on my way and happy within a matter of 10 minutes. I will definitely return to this Best Buy.

Recently purchased a Washer at the Store. Jim Arata (Store Manager) provided OUTSTANDING service…read more Some words that come to mind are: Professional, Customer Oriented, Knowledgeable, and very Helpful . The Delivery folks who installed the Washer were equally OUTSTANDING. They meticulously removed the old Washer and proceeded to install the new washer. Before leaving, they insured and left the Laundry room was cleanliness. Definitely, Jim Arata and others are Ambassadors for Bray and Scarff.

I purchased a very expensive GE washer and dryer. The washing machine stopped working a little…read moreafter one year. They sent a service rep who ordered parts. Parts came in after not having a washer for two weeks. He puts the parts in and still doesn't work. So now we will be waiting again for parts and hope they can fix this. Here's the problem with Bray and Scarf. Good luck with anyone picking up the phone at the service department. If they do answer they are less than helpful. I called the store several times in Sterling and asked for the manager to call me. Still has not called. They take no ownership in their products they sell. I think Bray and Scarf used to have a good reputation years ago. But that's clearly over. I will never buy anything from this company again. Sadly you get better service at the big box chains. Update: The repair technician came to my house, and the parts he brought did not fix the machine. GE advises ordering additional parts. I called Centricity, the warranty company (All warranty claims go here). They told me that Bray and Scarf have not yet sent them the request for repairs. This is 4 days later. Additionally, the technician informed us that Bray and Sacrf do not determine when they reach a decision on whether the machine is unrepairable. However, Centricity told me that it is the technician from Bray and Scarf who makes that determination. So clearly, no one wants to accept any responsibility So, I called the service department, and again, I could not get through to anyone. Waited on hold several times, then was disconnected. So I called the corporate number, and the receptionist told me that they are "checking the lines." I assume she meant there is a technical issue. However, this has been my experience over the past several weeks: no one in the service department answers the phone. Also, the manager from the Sterling VA store has not returned my call.

Called them with questions about electric range 3 prong (old range) and 4 prong (new range) and if…read morecable conversion was necessary. They answered my question quickly and professionally. Will definitely consider them in the future. Nice to see these days.

We have been using their service for the past 5 years . Ankur is the best . He is honest . He comes…read moreto repair various electrical machines at our house fixes them at a reasonable price . He also advised us against fixing a washing machine . He told us it's better to buy a new one .

This store is a PERFECT place to get your house decors and bedroom decors! I always get my…read morebedsheets and bed conforters here. They have aisles and aisles of bed sheets and comfirters and pillows all organized in colors. For christmas and big holidays, they have lots of decors and ornaments in unique colors (from glass fancy ornaments to plastic normal ornaments). Everything is a bit expensive but quality can't be beat! Staff are friendly and helpful!

Fun place to visit . Tuesday evening they have open microphones. You sign up to sing . They…read moreactually had pretty good artist singing . Food was too good .Loved their sliders, Cauliflower bites was yummy . Quesadilla was really full of flavor crunchy .Plus Tuesday night Happy Hour so food was inexpensive .My Tom Collin's was good . Coming back soon .