This the only place you need to shop for appliances. Jack provided excllent customer service. I…read morepurchased with confidence they delivered on time and everything was perfect. Thank You. Shope small Business - everyday

From the owner: Top Named Brands, Affordable Prices…read more Save up to 50% off open box never used appliances, fully operational, or minor scratch & dent with 1 year free warranty (extended to 4 years). Delivery and Installation, financing available.

I went in in need of a new refrigerator and dishwasher, and ended up with all new appliances,…read morebecause the prices were just that good. After searching Lowe's, Home Depot and Bray and Scarf so I had an expectation that I would spend a certain dollar amount for what I needed, and I was able to find what I needed and wanted for less that amount at AAA. I got my low profile microwave, a stove with pan storage and a built in air fryer, my counter depth French door fridge, and a dishwasher so silent I thought it wasn't working. :-) It was nice to have personalized service, which meant I was able to call back and make a last minute change once I came back home and checked some measurements, and there was no trying to figure out who I spoke with after being placed on indefinite holds. Delivery was scheduled for the following weekend, and the installation and removal was completed efficiently and with consideration for my home (and cat who wanted to be in the mix). Would definitely recommend for anyone in the DMV area, it is worth the ride if you're in need of new appliances and are over the big box store approach.

AAA Appliances is the best place to go to for purchasing appliances! I purchased my refrigerator…read morethere earlier this month at a great price and will be going back to purchase an electric range. They have a wide selection at great prices, plus excellent customer service! My kitchen is small, so I needed a smaller model, and they had them in stock. They delivered it the next day. AAA Appliances is now my go-to for appliances, and I have already recommended them to my family and friends. Sue G. C.

We worked with Jason at ADU to purchase new appliances for our kitchen. He was very knowledgeable…read moreabout the best level of equipment to use based on our plan to sell our home in two years. We were able to buy what was needed to upgrade our older units and to get the best prices in the area. We would recommend ADU for all of your home appliance needs.

They must have connections to selling appliances that fail all quality checks. They sold us a lemon…read moreof a Bosch dishwasher which didn't even last 2 years and started having major electrical issues, even burning a hole in one of the parts inside! We've been without a dishwasher for almost a year going back and forth with Bosch to try to repair it, and had zero luck. ADP hasn't helped at all either. I would not buy from this company again. Our appliances from other companies lasted minimum 8 years, even our builder grade whirlpool dishwasher. We could have had 3 for the price we paid for this broken one! What a scam!

This is the Best Buy Outlet Crisis center!…read more Only when you are in a crisis/ time crunch do you show up at Best Buy for computer assistance. I needed a laptop cord replacement. Kyle rocked it and asked if I needed help as soon as I entered the humongous store filled with household appliances new and used. He immediately took me to the charger aisle and tested a universal charger on my laptop. It saved my day as I had a virtual highpower meeting to attend that evening. Kyle and Best Buy saved the day! + customer service + parking with disabled accessibility + appliances galore +/- could use better signage in the store to navigate items.

The open-box smartwatch that we purchased technically had been factory reset, but was still linked…read moreto the original purchaser's Google account, so was completely unusable. Clearly they don't understand the technology they sell well enough to know if a product is fit to be resold. On the positive side (but not enough to change the rating) was that Kyle was helpful for both the original purchase and the return. Also note that Google's address for this store is completely wrong. It is in the same space as the former full-service Best Buy.

Very disappointed. I just called a few minutes ago to ask about a range that is Google assistant…read more He gave me 2 options a Samsung and an LG. I asked him about delivery and hallaway he also helped me with that. I asked if there's anybody that could assist with setting up the Google and he said no and he said is that OK. I said no is there a manager. He hung up the phone on me . I am calling for a friend because he is now legally blind and needs assistance. I would think that you would be able to give me someone who to contact for this assistance. You could tell when he answered the phone he just did not want to be bothered. I understand you are not capable of set up. I got that. But if I purchase the product, you should have info about said product.

These guys are excellent! They showed up exactly on time, with masks on, and all the proper…read moreequipment for installation. Transparency was there throughout the purchasing process in prices, installation charges, and stock availability. In particular, I appreciated receiving notice of damage to one of the machines before delivery. Now Appliance reordered the machine from the manufacturer and is prepared to deliver and install when in stock for no extra charge. The salesman, Chris, was responsive both by phone and email. He was very helpful in selecting the appliances that fit our budget. If I had my wish, the online catalog would be easier to navigate as it has no search/filter feature.

We happened to be in the shopping center driving by and I saw they finally opened! I believe…read moreopening day was last week, on 8/15 or 8/16. We walked in to see what they carried, it's been a while since i went appliance shopping and I almost walked out with a new washer/dryer set. Sami and his colleagues were all extremely friendly and knowledgeable about the appliances. I naturally gravitated towards the newer ones with all the bells and whistles. They sell a washer/dryer in one...I knew these existed, but it was nice seeing it up front. They are having a grand opening sales and gift card rebates until the ~25th of August. One thing to note is that they do charge for the accessories, which is essentially covered by the gift card rebates and instant sales. Anyone in the market for new appliances should definitely check out this store and take advantage of the sales and gift cards. There is plenty of parking available in front of the store, also shared by neighboring stores.

Absolute Negligence, Property Damage, and Zero Accountability!!! I am not one to post negative…read morereviews ever and always try to resolve any issues with the business directly. This experience has honestly been the worst experience I have had with a business so I feel I need to share with other consumers. We purchased all new kitchen appliances from Bray & Scarff and spent approximately $8,500. From the very beginning, this experience has been a nightmare. Nearly every appliance delivered was damaged, forcing us to reject multiple deliveries and wait for replacements. This alone caused weeks of disruption and frustration. The worst issue, however, was the complete incompetence of their installer. When installing our new refrigerator, the installer failed to properly connect the water line, causing an active leak that went unnoticed for 2-3 weeks. By the time we discovered it, significant damage had already occurred to our home. Bray & Scarff sent someone to inspect the damage and acknowledged the issue, stating they would submit a claim to their insurance carrier, Travelers. That is where the accountability ended. Travelers has been unresponsive, dismissive, and obstructive. Phone calls go unanswered, and we are repeatedly told to file a claim with our own homeowners insurance instead -- despite this damage being caused by Bray & Scarff's installer. This would unfairly raise our insurance premiums and shift responsibility away from the party that caused the damage. The combination of damaged products, negligent installation, property damage, and insurance runaround is unacceptable. We trusted Bray & Scarff with a major home purchase and were met with carelessness and refusal to take responsibility when it mattered most. If you value your home, your time, or your peace of mind, do not use Bray & Scarff. We are now exploring formal complaints and legal options.

This time I bought a high-end, five-burner gas range from Bray & Scarff. Delivery and installation…read morewas flawless, quick, and absolutely hassle-free. So, to give credit where due, the experience was perfect, including the techs making sure the range was perfectly level. So, in light of my past negative experiences with their service contract, I'll reserve judgment on that side of the business. But this experience was perfect.

Salesperson promoted shipping rebate for delivery fee, which DID NOT work as he described. The…read morereceipt information was NOT valid and the store did not help to make it right.

Recently purchased a Washer at the Store. Jim Arata (Store Manager) provided OUTSTANDING service…read more Some words that come to mind are: Professional, Customer Oriented, Knowledgeable, and very Helpful . The Delivery folks who installed the Washer were equally OUTSTANDING. They meticulously removed the old Washer and proceeded to install the new washer. Before leaving, they insured and left the Laundry room was cleanliness. Definitely, Jim Arata and others are Ambassadors for Bray and Scarff.

I purchased a very expensive GE washer and dryer. The washing machine stopped working a little…read moreafter one year. They sent a service rep who ordered parts. Parts came in after not having a washer for two weeks. He puts the parts in and still doesn't work. So now we will be waiting again for parts and hope they can fix this. Here's the problem with Bray and Scarf. Good luck with anyone picking up the phone at the service department. If they do answer they are less than helpful. I called the store several times in Sterling and asked for the manager to call me. Still has not called. They take no ownership in their products they sell. I think Bray and Scarf used to have a good reputation years ago. But that's clearly over. I will never buy anything from this company again. Sadly you get better service at the big box chains. Update: The repair technician came to my house, and the parts he brought did not fix the machine. GE advises ordering additional parts. I called Centricity, the warranty company (All warranty claims go here). They told me that Bray and Scarf have not yet sent them the request for repairs. This is 4 days later. Additionally, the technician informed us that Bray and Sacrf do not determine when they reach a decision on whether the machine is unrepairable. However, Centricity told me that it is the technician from Bray and Scarf who makes that determination. So clearly, no one wants to accept any responsibility So, I called the service department, and again, I could not get through to anyone. Waited on hold several times, then was disconnected. So I called the corporate number, and the receptionist told me that they are "checking the lines." I assume she meant there is a technical issue. However, this has been my experience over the past several weeks: no one in the service department answers the phone. Also, the manager from the Sterling VA store has not returned my call.

Great customer service and helpful staff! They were able to help me locate a very specific plant…read morefor my mom's mother's day gift!

I love walking through the rows and rows of flowers and trees. I needed assistance with deciding on…read moretree selection for a very sunny side of our backyard and was helped by a very knowledgeable staff member who even drew up a rough outline of how to lay them out. Unfortunately, I forgot his name, but I can say I have found many of the employees here to be just as helpful.