1. Glebe Appliances

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    Arlington, VA

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    Glebe Appliances

    4.8 (57 reviews)
    ModerateAppliances
    Closed • 9:00 am - 5:00 pm

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    Page 1 of 2

    Ask the Community - Glebe Appliances

    Review Highlights - Glebe Appliances

    “Dabney accommodated the construction delay(s) by offering to store the appliances at his store at no charge.”

    Mentioned in 24 reviews

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    Bray & Scarff - Outside view of the Bray & Scarff appliance store building in Arlington, VA with cars parked outside

    Bray & Scarff

    2.0(296 reviews)
    0.6 mi
    •$$$

    1 Star -- Very Disappointing Warranty Service…read more We hired Bray & Scarff approximately three years ago for a major kitchen remodel, including purchasing cabinets that were advertised as having a lifetime warranty. Over a month ago, I contacted Bray & Scarff because the rollout trays for the cabinet containing our trash baskets were no longer functioning properly. It took more than two weeks just to get someone to respond. When they finally did, we were told that their warranty department would contact us to verify the claim. Nearly another month has passed, and we have heard nothing. During that time, I have contacted Bray & Scarff several times trying to get an update or simply get someone to address the warranty claim, with no success. What is particularly disappointing is that this isn't a complicated issue. We made a substantial investment in a Bray & Scarff kitchen and purchased cabinets that were represented as carrying a lifetime warranty. A warranty has very little value if a customer can't get the company to respond when it's time to honor it. We gave Bray & Scarff multiple opportunities to resolve this directly before posting this review. At this point, after weeks of delays, repeated attempts to follow up, and no resolution, I think prospective customers should be aware of our experience--particularly anyone considering purchasing cabinetry based in part on the advertised warranty. I would be happy to update this review if Bray & Scarff contacts us and promptly honors the warranty.

    5 stars! Veronica provided the best customer service I've experienced in years. The whole…read moretransaction was conducted by phone, text and email for replacement wall ovens. I was treated courteously with detailed information about models, measurements, installation procedures and scheduling. The installation went smoothly with excellent communication at all times. I couldn't be more pleased with Bray & Scarff!

    Photos
    Bray & Scarff - Appliance showroom with multiple laundry appliances on display

    Appliance showroom with multiple laundry appliances on display

    Bray & Scarff - Kitchen showroom with a while kitchen island, stovetop, and stainless steel appliances

    Kitchen showroom with a while kitchen island, stovetop, and stainless steel appliances

    Bray & Scarff - Stainless steel wall ovens, range, and refrigerator on display with dark wooden cabinets

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    Stainless steel wall ovens, range, and refrigerator on display with dark wooden cabinets

    ABW Appliances Showroom - Arlington

    ABW Appliances Showroom - Arlington

    2.8(57 reviews)
    0.4 mi
    •$$$

    Do NOT shop here! Not reliable and won't stand behind their products. We had a new GE washer fail…read morein the first two weeks. They refused to replace. Their response was to offer a discount if we bought a replacement from them. Terrible customer service.

    I purchased a JennAir microwave from ABW, and unfortunately the experience did not reflect the…read morelevel of service the company advertises. When the unit arrived defective, I contacted ABW immediately. On April 22nd, I was told the manufacturer had denied the exchange and that I should proceed with repair. No escalation was made, and no explanation was provided as to why a brand-new unit did not qualify for exchange. I added management to the email thread on May 5th, but the issue was still not escalated and no one from management responded. Over the next several weeks, ABW continued to direct me back to the warranty and to the manufacturer, rather than reviewing or advocating the case internally. Communication became inconsistent, and even after I clarified how I preferred to be addressed, responses reverted to generic greetings. For a company that promotes white-glove, personalized service, the lack of attention to detail was noticeable. JennAir ultimately reviewed the case directly, approved the exchange, and completed the full replacement before ABW's scheduled repair appointment. ABW continued to send repair scheduling emails for the defective unit even after the manufacturer had already resolved the issue. At no point did ABW acknowledge the replacement, cancel the repair, or address my original question. In the end, the manufacturer resolved the problem entirely. My experience with ABW reflected limited follow-through, no escalation, and minimal ownership of the issue. I hope this review helps others understand what to expect.

    Photos
    ABW Appliances Showroom - Arlington
    ABW Appliances Showroom - Arlington
    ABW Appliances Showroom - Arlington - Microwave purchased in April 2024 that has yet to be installed.

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    Microwave purchased in April 2024 that has yet to be installed.

    Kitchen & Bath Factory

    Kitchen & Bath Factory

    4.5(16 reviews)
    0.6 mi
    •$$

    KBF designed and installed (with their contractor Rafal) our condo's new kitchen and we love it!…read more When we recently downsized from a single family house to condo we realized the new space couldn't accommodate our stuff. David at KBF miraculously created a new design which (more than) doubled our storage within the existing footprint! In addition the condo's worn (and cheap) cabinets, wallcoverings and countertop were upgraded to beautiful, top-quality, products which will last us many years. Finally, KBF (and their contractor) easily navigated the maze of regulations and procedures required in our large building. Their skill, craftsmanship and professionalism were exemplary. THANK YOU!

    We just completed a full kitchen and bar area renovation. I can't say enough great things about…read moreexperience. The quality of their product surpasses all I've seen in other recent renovations. Their service is excellent from the designer to the contractors that put everything together. We liked that they kept us to our budget and that their promised timeline was met with a few days to spare. This was important to us since we wanted to go into our holiday season with this upgrade. Their website is transparent. You get a free in home visit and then a rough quote. Once we'd made decisions on products and accessories we were given a full detailed quote. Communication is so important to us and K&B excelled in this area. We sought out other quotes and looked at recent kitchen renovations from their competitors. No one came close to their quality, commitment to excellent service and communication. Check out our before and after photos.

    Photos
    Kitchen & Bath Factory - Kitchen side photo

    Kitchen side photo

    Kitchen & Bath Factory
    Kitchen & Bath Factory - Kitchen front photo

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    Kitchen front photo

    Glebe Appliances - appliances - Updated October 2026

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