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    Red Vacuums

    4.6 (33 reviews)
    Closed 9:00 am - 6:00 pm

    Services - Red Vacuums

    Appliance repair

    Vacuum repair

    Red Vacuums Photos

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    Your trust is our priority, so businesses can't pay to alter or remove their reviews. Learn more about reviews.
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    20 days ago

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    Sharad S.

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    2 months ago

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    Sharad S.

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    2 months ago

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    Sharad S.

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    2 months ago

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    Sharad S.

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    6 months ago

    Great repairs, fast and reasonable. Exceptional people working there, too! We'vevused them several times and never been disappointed.

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    Sharad S.

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    8 months ago

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    Sharad S.

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    2 years ago

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    Sharad S.

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    11 months ago

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    Sharad S.

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    2 years ago

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    Sharad S.

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    3 years ago

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    2 years ago

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    Sharad S.

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    2 years ago

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    Sharad S.

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    1 year ago

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    Sharad S.

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    4 years ago

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    Sharad S.

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    7 years ago

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    Sharad S.

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    6 years ago

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    Sharad S.

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    6 years ago

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    Sharad S.

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    6 years ago

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    Sharad S.

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    7 years ago

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    Sharad S.

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    6 years ago

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    Sharad S.

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    9 years ago

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    Sharad S.

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    5 years ago

    Sewing machine technician did an awesome job tuning up my 25 year old sewing machine! It sews like new now.

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    Sharad S.

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    10 years ago

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    Sharad S.

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    6 years ago

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    Sharad S.

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    11 years ago

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    11 years ago

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    10 years ago

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    10 years ago

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    Sharad S.

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    8 years ago

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    9 years ago

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    9 years ago

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    10 years ago

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    Ask the Community - Red Vacuums

    Review Highlights - Red Vacuums

    I bought my Riccar Vacuum from Red Vacuum and they have kept it running smoothly ever since.

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    STAY AWAY!! Bray & Scarff upper management, specifically Crystal, could care less about their…read morecustomers. My GE dryer has been broken for 3 weeks now. I have been going back and forth with Centricity, the warranty company almost daily for 3 weeks with no resolution in sight. Every time I call, I am told a completely different story. Reaching out to B & S management for support and help has proved equally frustrating. They claim they cannot help since the warranty is in my name. B & S is the company that sold me the warranty, so they should be trying to help in some capactiy. Crystal, in upper management literally said to me "I deal with these complaints all day." It is clear she has become immune to helping her customers. Zero empathy. I really cannot put into words how frustrating this experience has been. 3 weeks and counting without a functioning dryer that is under warranty, yet nobody will help. It's like talking to a wall every time I call. I have purchased numerous appliances from B & S, obviously, NO MORE. If you value a company that stands behind its products and their customers, do NOT buy from Bray & Scarff. If I could give negative stars, I would. WORST customer service experience of my life.

    COMPLAINT INFORMATION Purchase Details…read moreInvoice: EQ1464 Date: 07/16/2022 Store: Bray & Scarff Rockville, MD Customer ID :2409388843 Product: Best Downdraft range hood D49M36SB Chronology At the time of purchase, I was sold an extended warranty plan with the promise that if any problem occurred during the covered period all I would need to do is to call Bray & Scarff and it would be taken care of. May 2nd, 2025 I contacted Bray & Scarff as the range hood was no longer working and requested service under the extended protection plan. May 9th, 2025 Technician came out and said it needs a control board and a switch, which he told me he ordered and it should arrive within 10 days or so.. After several weeks of hearing nothing I called Bray & Scarff service. I was told the part was on back order and they would seek an alternative supplier. Several more weeks passed so I went to the store. They contacted the service department that was not responding to me. Service responded next day and scheduled a service call. June 24th, 2025 Another technician came out on June 24 and told me the part had not actually been ordered, because the original technician probably did not realize he needed to make a phone call to order it. He ordered the part from Broan (the maker of Best appliances) in my presence and I was again told it told it would take around 10 days or so to arrive. July 10th, 2025 I put in a detailed complaint on the Bray & Scarff website I selected that I can be contacted by phone, text or E-mail and the best time for me is ANYTIME. I received NO response. July 14, 2025 I called Bray & Scarff yet again. After a long delay, I was told that the cost of the repair was too high and they would refund me the purchase price of $1950 (the actual purchase price was $2052) and I would receive a check in the mail shortly. THE COST OF THE PARTS WAS KNOWN TO BRAY& SCARFF ON MAY 9th, WHEN THEIR TECHNICIAN MADE THE DIAGNOSIS. August 6, 2025 My wife made yet another call to Bray & Scarff. She was told the check had not been mailed and they would look into it. August 10th, 2025 STILL NOTHING Filed a complaint with BBB Proposed Settlement This is a breach of contract. I expect Bray & Scarff to fulfill the terms of of the extended warranty contract and pay me damages, for the more than 3 months period that I have been without a working appliance and my wasted time trying to resolve the issue, in the form of any difference between the purchase price of a new appliance and the original price, plus the cost of installation. August 24th STILL NOTHING

    AJ Madison Home And Kitchen Appliances Showroom - Water leaking from the fridge connection water line.

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    I literally should have done my reserach and homework before buying from this online applicance…read moreretailer. The customer service has been awful. Excellent prices but awful the moment I pressed "buy". 2.5 month back order even though they charged my card and told me that a built in refrigerator was available for purchase and sale. Blamed it on supply chain issues with manufacturer. Finally got a call from a third party installer. Lots of problems: they left a mess at the end of my driveway, leaving all of the packaging behind. Did not fully install flush, which I had to have redone, installer left without installing the handle. We ran after them out the door and they said "oops, oh yeah, we have that in the truck. We don't install them though, you have to do that". Emailed AJ Madison and even President of AJ (Michael Gross) and not a word back. AVOID AVOID AVOID.

    UPDATE: After an exhausting 80 emails back and forth with no resolution, Claudia from AJ Madison…read morefinally called me to resolve the issue. While I do appreciate that my situation was eventually addressed, it should never take 80 emails, multiple technicians, months of delay, and extreme persistence for a customer to get a resolution on an appliance that was clearly sold damaged. For context: I purchased all new Café appliances -- a double wall oven, refrigerator, and microwave. I was convinced by the sales representative to buy an open-box microwave, assured that nothing was wrong with it other than a cosmetic scratch. When delivered, the microwave door was broken and unusable. Two technicians confirmed this and submitted photos to management, yet I continued to be pushed into more delays instead of a replacement. It's unfortunate that it took escalating to this level before someone stepped in. While I'm relieved the issue was finally handled, the process was unnecessarily frustrating and time-consuming, and customer service prior to Claudia's involvement was extremely disappointing. I strongly suggest AJ Madison improve how open-box issues and customer complaints are handled so other customers don't have to go through this.

    Best Buy - Tysons Corner

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    Awesome selection of products, very mid to poor customer service…read more There's plenty of parking at this Best Buy center, although I will say a lot of spots are taken up by police equipment and just about every time I've shopped here there is always police present; not a problem but an observation. Customer service is either average or not too good. I've shopped at this location on multiple occasions and I usually find things on my own. Most recent I went into get a TV I bought online, I bought Best Buy's Geek Squad warranty and tech support plan, and it didn't improve my experience. I waited almost 25 minutes to get through to the line and waited for them to find my order. A lady ahead of me had a smaller TV and wanted to take her TV to her car on her own, but she was met with enthusiasm & employees insisted to help support her taking it to her car. When my TV arrived the same employees assumed I was going to take the TV in purchase that was significantly bigger to my car on my own and I had to ask for assistance; I wasn't met with the same enthusiasm or any. I'd understand if it was busy, but it was pretty empty on this visit. The value of the products you'll find are average, nothing that really stands out. Best Buy's warranty through geek squad is slowly loosing its value, now there are service fees when replacing your products which their once wasn't. Their tech support plan provides 2 years of warranty and if you cancel your subscription so are all your warranty. The one benefit is that it extends your return period by 60 days which is really the only great incentive; it's a plan that's consistently changing so do your research. I will say though black Friday and cyber Monday deals have passed you can still find awesome deals along the way.

    I had a very disappointing experience at Best Buy Store #397 that reflects poorly on the store's…read moreleadership and customer service culture. I came in to return an item that I believed was covered under my Total membership plan. When I was told it wasn't eligible, I was surprised and simply asked a few clarifying questions. The associate quickly became frustrated and responded in a dismissive tone, saying there was nothing he could do. I remained calm and asked to speak with a manager, only to be told that he was the manager. I then requested to speak with the General Manager. The associate walked a few feet away to the break room where the GM, Jeffery Williams, was and discussed my situation within earshot. When Jeffery came out, he already seemed irritated. Instead of engaging professionally, he immediately cut me off mid-sentence and said, "Yeah, you don't have a warranty protection," making it clear he had no interest in helping or even listening. When I asked for his business card, he didn't address me directly. Instead, he yelled at the associate to give me a card and walked away. I've been a loyal Best Buy customer for over 15 years. I'm a credit card holder, Total member, and have purchased appliances for two homes, 8+ TVs, and multiple Apple products. This interaction was the final straw. Stefan Mcclinnahan represents exactly what's wrong with retail customer service today. There was no accountability, no effort to resolve the issue, and no basic level of respect. Experiences like this are why long-time customers walk away.

    Red Vacuums - homeappliancerepair - Updated May 2026

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