Took my 13 year old Dyson in for service. It needed some love & care. The turn around time & service was great. These people are great. The parking can be a little tight if you park in front of the store. The people were very friendly & professional. Please give this small family business your business they are good people. read more

I had a bit of a hard time writing the review for Red Vacuum because though I was very happy with how the vacuum was fixed, there was a difficult time with a very grumpy and off-putting employee who, I have been told, is no longer with the company.  That is a relief as I can now more happily recommend the business.  The parking for the store is tough right out front but there are more spaces that are a lot easier to get in and out of located to the side of the little center. read more

I bought my Riccar Vacuum from Red Vacuum and they have kept it running smoothly ever since. Recently, I took in 2 other old, small vacuums for service and they were repaired for a reasonable price and were ready to pick up a couple of days. Professional and friendly staff. read more

Took my Bernina sewing machine for repair and was very pleased. I received a free estimate in 24 hours and in 48 hours it was fixed and ready for pick up. I am an experienced sewer with several machines and have used other places for repair. I have never received such fast service and the cost was very affordable. Will definitely use again. read more

Great repairs, fast and reasonable. Exceptional people working there, too! We'vevused them several times and never been disappointed.

Repaired my Breville espresso machine pretty quickly. Not sure what they did exactly, other than clearing an error message. Communication about the specifics would have been nice. $100 seems a lot to charge for that service. read more

Great service here, very knowledgeable and quick turn around servicing my Riccar. They special ordered a part whjch turned out I didn't need and actually already had the required part onsite. They have a small parking lot right out front and you do have to carry your vacuum up/down two steps (no ramp) but I'm sure these guys would help anyone needing it. read more

If you want to be lied to, upsold on stuff without being told, then invoiced for it, treated like a nuisance and spoken rudely to by the receptionist, then Red Vacuums is just the place. A top three worst consumer experience in my life, after Sprint and a home warranty company. Oh, and when the invoice is more than double the quoted price you get a receipt that is illegible. It really should be negative stars. read more

Took my two Oreck Vacuums needing repair and I was handled so kindly and professionally by Sahad. I received a call within an hour with the result of the inspection and was offered a reasonable and easy solution to a very concerning issue. Both vacuums were cleaned and repaired to pick up within an hour and was offered a mailing for one part. I was so impressed with this company and would definitely use them again for repair of purchase. read more

I ordered the following item: Numatic Henry, James, Hetty, Harry Vacuum Cleaner Filter 37102, 604165 Turns out it didn't fit my henry cordless model. The filter I ordered is 12" but my vacuum supports 11". Honest mistake on my part. I reached out twice to their support via email and never got a response but they called me recently to ask I mail back the part for a refund and they'll look into the model I need. Key is to call and not email. Thank you! read more

Great service - we went in to drop off the power head for our Miele vacuum. We knew that the motor died. When we came in they connected it to a vacuum. He said it's not dead - push this button on the head - and it worked. He knew what was wrong - and of course didn't charge us. Nice. While we were there we bought a Miele stick vacuum. The staff provided a very good demo. We got it for a good discount need - along with an extension to the factory warranty. We will go here again if we require service, or another vacuum - which may never happen since it's a Miele! read more

Took my Oreck Contour Elevate to Red Vacuums yesterday for repair. I was happy that they were open for business at 8:45am rather than 9am as I had a tight schedule. They called me with an estimate within a couple of hours, and fixed my vacuum by about 3:30pm ready for pickup and included a cleaning. Just an excellent experience. read more

Third Updated Response: Mr. Sharad it's nice to see you took the time to "analyze" my Yelp review history. If you had analyzed further, you would be able to see that I have left a 5-star rating for Rhea Baker State Farm Insurance Agent who is also located in Vienna, VA. I highly recommend her office if need a policy. In case you are not familiar with the Yelp platform it gives consumers an opportunity to leave good and bad reviews about other businesses. I want to make it very clear to you that you cannot judge the experience that I had at your shop based on my past negative reviews of other businesses nor the dates of when those reviews were written. Whether you want to believe it or not, my review was genuine and that's why I wrote about my experience on this platform. So, others know what you put me through. You are coming up with this weak explanation that I am "part of a coordinated effort to harm local business, possibly on behalf of a competitor or for other unrelated reasons" behind my experience does not make sense at all and it does not help your reasoning at all. Mr. Sharad, I can assure you I don't have that much time as you do in the day stating that my goal is to damage your reputation, if you think my review is towards damaging your reputation, then you are sorely mistaken. You also state that I refuse direct communication with you, well, if you were so serious about a resolution to my situation you could've done something for me on my third visit to your store when I brought in the vacuum for you to see the damage all you recommended was to put some tape over the tear on the cord. Hence, why would I want to answer your phone calls? So, you can sell me another cord that won't last longer than the one you sold me originally. You want to waste my time and come back all the way from Springfield, VA to Vienna, VA for a fourth time so you can sell me another cord and try to act like you're doing me a favor by not charging me labor and by having me purchase the part again. If you were so serious about resolving the issue you could've provided me with a better alternative instead of wrapping tape around the cord or selling me another cord that won't last. If you are buying the best available part, why did it last me less than two weeks? In each of your responds you state how great your work and customer service are, but you fail to understand that this is a real customer who is extremely upset with the way we handle business with him. You and Jason are nothing but unprofessional in your previous post you didn't even address any of the concerns I told you about whether it was about Jason or the service. It is because you disregard it and do want to hurt your Yelp rating any further and that's all you care about. You may say most of your customers have a positive experience with you, but you, however, don't speak for ALL your customers know, do you? I hope you take a moment and digest all that has been said to you in my past three reviews because I don't think you're getting it. read more

So, my Bissel pet vacuum wasn't picking up my double coated German shepherds hair (and trust me it's a lot). So I brought my vacuum in for repair. Was cranky about the cost of labor. They not only de-gunked my vacuum, but put in in new belt and cleaned the whole vacuum. Picked up the vacuum, paid the price, got home, used the vacuum, and the vacuum performance was exceptional. Absolutely worth the cleaning price. This post deserves the quality rating those guys gave to my pet vacuum. read more

I brought in an 18 year-old Kirby upright vacuum cleaner for periodic servicing and maintenance. The vacuum worked fine when I brought it in, so I wasn't expecting anything major. In addition to the normal tune-up, the technician recommended the brush be changed and the fan blade (due to some cracks). No problem. All that ran my just over $150. Although it seemed a little high, I'm OK with that price since it had been a few years since the last tune-up. My old Kirby is good for a few more miles! read more

I had researched Miele vacuums online but wanted to go in and see it and talk to someone before such a big purchase. I am so happy I found Red Vacuums! They spent plenty of time listening to what I was looking for, making a recommendation, and then teaching me how to use it. I never once felt pressured. I ended up with a slightly different model than I originally thought I wanted, for the same price, and I'm confident it better fits my needs. This is my first Miele and I really appreciate them taking the time to explain all the features and answer my questions. I'll definitely be back for bags and services! read more

The belt for the brush on my Bissel vacuum busted. I found Red Vacuums on Yelp and called them to see if they had a replacement. The gentleman that answered the phone looked it up and they had it. He placed it aside for me and I picked it up. Reasonably priced and good customer service made my job easier. read more

10/10 will shop again. I stocked up on vacuum bags and filters from RED 's website. First, they have a professional website. It doesn't feel sketchy to check out, and you can pay with PayPal. Second, they called me to verify a replacement item when one thing I ordered was out of stock. Nice personal touch. Third, they shipped the items promptly. Best of both worlds. Functional website, fast delivery, but supports a local independent business. read more

I needed to repair my Miele vac. They were one of five who popped up on a search. They weren't the closest or easiest to get to for me, but they had the best YELP reviews and offered a loaner vac while mine would be in for service. With a Bernese Mountain Dog blowing coat-daily vacuum is needed! Their service supported their review. One day turn around and a good attention to detail. They were worth the drive. read more

Good experience and friendly staff. Bought recently Miele Home care canister vaccume recently and enjoying the experience. It's about quality and very satisfying. read more

I've been dealing with Red Vacuums for years (even the previous business name at the same location). I've purchased several vacuums from them, and have had several vacuums repaired and serviced with them. In every interaction, they were courteous, professional, and provided me with an outstanding value. If ever there was a small business worthy of the highest praise, it is Red Vacuums. They match your needs with the appliance that best fits you, not just the most expensive one they offer. I trust them completely with all my vacuum and carpet cleaning appliance needs. read more

Sewing machine technician did an awesome job tuning up my 25 year old sewing machine! It sews like new now.

Fantastic service, friendly knowledgeable staff, top notch products. Some things just shouldn't be purchased in the big box stores; vacuums are one example. Red Vacuum is a local business deserving of patronage. They will advise, sell, and then service your vacuuming needs for the long haul. A few minutes out from DC, but worth the trip. read more

This store had received high recommendations from several people who are using Red Vacuums in Vienna for parts and repair. The store, along with the people who run it, offered expert advise to make sure what we got served it's purpose and we are so pleased with the Dirt Devil Ultra from Red Vacuums. It is just what we needed! It is the perfect vacuum for the little bit extra needed along the stair runner. read more

I just purchased an upright and a portable Riccar vacuum from this wonderful, small business. I brought my Kenmore in for repair and the motor was gone...needless to say, it was not worth fixing. I researched vacuums on line, checked all the websites for the best prices, and Red vacuums beat them all. Not only that, but the owner was extremely professional, did not push the most expensive vacuum, and listened to my needs. I am so pleased to have given my business to a small, local shop. On top of all that, the Riccar product is made in America!! Spread the word....support this local establishment and you'll be glad you did. read more

The belt broke on my Riccar vacuum. I called and confirmed that they had a replacement on hand. I had planned to install the new belt myself but they offered to do that if I brought the vacuum in to the store. They saw me park in front of the store and came out to meet me and carried the machine into their store. Once inside, the guy inserted a new belt right on the spot. He carried it back out and put it back into my car. Belt was $7 and I tipped the guy $10 for his service and courtesy. I could have done this myself as Riccar is probably the simplest for assembly - basically unscrew the plate cover and pull out the the brush bar. But it was nice to watch him do it in good lighting. I would go back. He showed me some of the newer light weight models. I would probably buy from them. read more

This is the best place to buy or get your vacuum fixed... Super knowledgable ... Not pushy... Have the part to fix your vacuum in stock... Really know vacuums inside and out... read more

We just bought a new vacuum from RED today and it was a great experience. Jaz, the man who helped us, was knowledgeable, friendly and very thorough. He helped us find the best vacuum and we got a great deal. It also felt good supporting a local business right in downtown Vienna. We would recommend them to anyone looking for a new vacuum. read more

I doubt that you ofter hear someone say they, "love a vacuum store." However, RED Vacuums is AMAZING! They are knowledgable and personable, two things that don't always go together, and they make sure you get what you want....as well as what you need!! I was not originally familiar with the Riccar vacuum, but it is now my cleaning favorite. I purchased over a year ago and recently went in for a 1-year maintenance check. They made sure that every part was in top shape and even fixed some minor issues I did not know where happening inside the machine - all at no additional charge! They really know what they are doing and if you don't yet have a "go to" vacuum store, then make this local business your new favorite!! Wherever you live in the DMV, they are worth the trip!!! read more

Came here to purchase a canister vacuum and was leaning towards the Miele C3 Calima before I came. Sharad showed us the different Miele vacuums and concurred that the Calima was a good model and fit for our needs. I'm happy with the experience and was offered a better price than what can be found online. Highly recommend. read more

I don't normally write reviews but feel compelled to write this review after my last several visits to the store. Jason is greatly helpful and trustworthy. The top notch customer service he provides is the reason why we should all support a local business that truly has their customers' best interest in heart. Like the previous reviewer said, this business is worthy of the highest praise. I moved out of Vienna years ago and still drive back to this Vienna store every time I have a vacuum issue. Will absolutely recommend Red Vacuums to anyone that has vacuum needs. read more

I bought a very expensive Miele vacuum cleaner off of Amazon, but when it arrived, there was something wrong that prevented it from moving and locking into the upright position. I wrote to Miele customer service, and their response was unhelpful, but concluded with the suggestion that if all else failed, I should take the unit to an authorized repair facility. One of the facilities they listed was Red Vacuums, so I took my machine there. The guys at Red Vacuums figured out that a plastic panel had slipped out of place. They grabbed a screwdriver, opened up the machine, adjusted the panel, and sent me on my way with a fixed machine. All in five minutes for no charge. If anything more happens to this machine, I will be sure to bring it here. read more

After a not-so-great experience at the Miele Experience Center in Tysons I headed down Route 123 to RED Vacuums. What a difference! They were very knowledgable, trustworthy, and had superb customer service! Jaz helped me pick out the right vacuum for my needs and gave me a great deal. I'm so glad I was able to support a local business. I highly recommend RED Vacuums and Jaz and his team. read more