Paul has been our appliance go to guy for years. He is always responsive and fair. Almost always has the needed parts with him and lets me know whether to fix or replace. Highly recommend! read more

Paul Mills always does a great job and does not overcharge. I have recommended him to friends and neighbors who are also repeat customers.

Spoke to Paul about repair on dishwasher and electric range. He took time to discuss the issues over the phone and do some research on my models. Didn't try to encourage me to pursue an expensive repair. Agreed probably need new appliances. He could have come out and charged me an arm and a leg for a repair that may or may not have solved the problem. But he didn't. Honesty. I'll call him again if I have any more appliance repair issues. read more

I was so happy with Paul's service! So happy, I just gave his number to my friend. That's high praise!

They delivered fast and kept our tushies us warm! Ordered a furnace control board that was hard to find for our 31-year old furnace. They had the best online reputation and combined price with overnight shipping (only one chilly night). They're the best in my book! Service centers said they'd have to order it from the manufacturer, it'd probably cost hundreds of dollars (if they had one), another hundred to put it in, and it'd take 'a few days'. I did it for $128! This was on par with what happened at our lake house (I replaced that one too on my own). Part was promised before 10:30 AM and it arrived at 9:30 AM. Heat was cranking before 10:15. Thanks guys! read more

Paul was great! Arrived early, diagnosed the problem with our dishwasher promptly and got us up and running in no time! Definitely would trust him in the future with any appliance repair needs we have! read more

On time and did not take as long as I thought. I got his name of the disposal at the condo I was renting. He had installed the same disposal 13 years ago. He was professional, a good guy and honest. I would highly recommend him for any project. I hear he Is well regarded in the colonial village area. read more

Master Appliance Service - Dog friendly - Appliances & Repair Near Me - Vienna, Virginia

Great service. Fair price. Responded quickly and came on time. Diagnosed problem and had part with him. Excellent choice for repairs. Bud D. Vienna, va read more

Paul Mills is the owner and sole tech in this great little company. I hired him to replace a busted water valve on my Kenmore fridge. When I first called him, I didn't know what the problem was--or how to turn off the water supply to the fridge. He quickly suggested that I check under the sink and gave some other advice as well. (His advice was correct on all counts.) After diagnosing the issue myself, I called him back and gave him the business. The whole thing was easy and he did a fine job getting our refrigerator back up the very next day. For the appointment, he gave an actual time. Not a "window," an actual time. Imagine that! A professional with enough skill and knowledge of their trade to be able to accurately estimate the time needed to finish jobs. Anyway, he's not the cheapest around, but you get what you pay for. You'll be happy about hiring Paul and Master Appliance Service. read more

Service on a washer was prompt, thorough and the cost reasonable. Would highly recommend.

We've been using Paul since we first had appliance problems and he's always been excellent. Prompt, courteous, professional and effective.

Chad came and fixed my dishwasher problem. It wasn't getting dishes clean and I'd tried all the fixes that didn't require opening things up. He came (on time!) and took care of it quickly and neatly. Clearly knew what he was doing and had the right part on hand based on his over the phone assessment of what might be the problem. I would use them again for sure. read more

I called Paul this morning to see if he could do an urgent repair to a commercial washer at the local fire station. He responded right away with all of the parts he might need. He was able to make the repairs quickly and get the washer back in service, which is especially important during this critical time. Thank you for the fantastic service at a very fair price! Truly a great member of our terrific community! read more

I DO NOT RECOMMEND THIS BUSINESS. I'm still in shock and complete disbelief at how rude and disrespectful Paul was towards my husband and me. We hired Paul to repair our refrigerator as he came highly recommended by our neighbors. Paul and his son arrived shortly after our appointment time and upon entering our home, Paul started with the backhanded, sarcastic comments. First, he pointed out the scuffs on the hardwood floors near our refrigerator. He bluntly asked how did they get there and then flat out said that it was apparent we didn't care about protecting the floors. Basically calling us weirdos because we clean behind the refrigerator "more than once a year." As a side note, the scratches are light and were there when we bought the house. This was followed by a barrage of questions as to why we selected a refrigerator that in his words wasn't "built to be serviced." Next came a series of rants and complaints as he roughly took apart the freezer compartments. Throughout it all we heard him mutter that he couldn't wait to retire. All of this in less than 10 minutes after welcoming him into our home. Next, he went to his truck to get a steamer which was needed to melt the block of ice that had caused the issue with our refrigerator. He returned to the kitchen and without acknowledging us or asking permission to do so, he immediately grabbed the kitchen faucet to fill the steamer with water. My husband kindly asked Paul to use either the utility sink or sink in the hallway bath- especially given that the steamer was quite dingy. Here's where things got interesting. In response to my husband's ask, Paul begins to loudly protest yelling that "this is the stupidest thing he's ever heard," called us "delusional," and said that we acted as if our home was "Downton Abbey" and as if we were a Lord and Lady of the manor. HE LITERALLY SAID THIS. At this point, I had had enough and was just about to show this clown the door but our freezer and its many components were lying all over the kitchen floor. We let him finish the job while watching him like a hawk because how can you trust someone who spews such hate and vitriol to be left alone to his own devices? Never, ever again! This man is as disrespectful, ignorant, and obtuse as they come. He smacks of misogyny and racism. He is a discredit to his profession and to the human race in general. I'm impressed this animal walks upright. PURE TRASH! read more

Paul came quickly to fix our broken washer, and also cleaned out our dryer and gave us helpful maintenance tips. Price was very reasonable and he had all the parts on his truck. Would give six stars if I could! Highly recommended. read more

Paul was great. Got back to me right away when I called Thursday and was able to come out the following Monday. Took him all of ten minutes to assess and fix our dryer, talking my husband through as he went. Then he checked out the ice maker on our fridge and showed us how to avoid the annoying noise that was making, for no additional charge. read more

In a business filled with questionable companies, Master Appliance Service stands out. They do outstanding work. Or perhaps I should say "he" does outstanding work because the owner is also the repairman. He is an expert. That said, he is not inexpensive, but quality repairs cost money. read more

Over the course of a number of years, Paul has fixed my refrigerator, my dryer, and my washing machine. He is always extremely professional and does a great job for a reasonable price. Highly recommended. read more

We've known Paul for years and he's the reason why our ancient appliances are still alive. Paul's prices are reasonable, his word is excellent, and he's a straight-shooter. HIghly recommended! read more

A great experience. It would be a pleasure to use them again, even though I hope I do not need to ; ). Paul responded to my phone call within an hour, an appointment was set up within 2 days, and Chad arrived on time and was very knowledgeable. He went above and beyond to explain the problem with our dishwasher and garbage disposal. He was able to get parts immediately and came back to install a new seal. He also asked about our other appliances and gave us great advice on how to maintain them. read more

After reviewing yelp, we called Master Appliances at 8am today and Paul picked up the phone. He agreed to come this afternoon and repaired both our refrigerator and wash machine. His attention to detail, friendly service and willingness to do just a little more made all the difference. If you want a true craftsman, call Paul! PS: He also honored the $10 onlie discount coupon available on yelp. read more

Paul Mills repaired our dryer today. He did an excellent job and took his time to do the job right. We are fortunate to know skilled professionals like Paul. read more

Chad was very professional and the price for the repair on our oven was quite reasonable. He actually came earlier than we had expected and was friendly and courteous. We will use this company in the future. John and JoAnn Allen read more

Paul Mills is a technician who takes pride in his work. He has fixed appliances for us for years and he has always been competent and his prices have been reasonable. We had a garbage disposer that was leaking water and he figured out the problem in about one minute. He had the replacement unit we needed on his truck and fixed everything in a little less than an hour. He also gives good advice for free while he is fixing your appliance on which models of dishwashers, washing machines, etc. have low maintenance. cost. He also is available quickly so you don't have a long wait. We wouldn't think of calling anybody else for appliance repair. read more

Pros: 1. He seemed to know what he was doing. 2. He came when he said he would come. Cons: 1. Unresponsive and a Bit Rude. Dishwasher didn't work right after he left. I emailed him right away and tried calling about 3-5 times and emailed just as much. After waiting a month with no response from Paul, I had to get a different appliance repair man in. When I eventually spoke with Paul who called me about the bill (he returns phone calls if it's for money), he tried placing the blame on the customer. Somehow I should have known he doesn't check email and he must have called me back because he always returns phone calls. Note: I received an email from Paul with the original bill so I thought emailing would be a save mode of communication. 2. Expensive. His trip change is $99 whereas other Appliance Repair Men were cheaper (around $65). 3. Thoroughness Lacking. Because he left without checking to make sure the washer worked, it made me question if he understood GE dishwashers or if he typically doesn't check work before leaving. Maybe he was trying to be cost effective to us by not staying longer? In summary, I do not recommend Paul Mills based on this experience however many people have had a favorable experience. read more

Paul is competent and British. Although my neighbor, two blocks away, he wanted $100, just to look at the clothes dryer, and the $100 did not count against the repair cost. When he did not have the part on hand to do the repair, he demanded another $100 to fetch the part. The parts and minor labor costed more, all totaling about $300. Glad I could pay for your new, big house, Paul, but I'm not happy that my neighbor insisted on $200 in drop-by cost. Anyone in Vienna area wanting appliance repairs should go to Vienna Appliance. Cheaper drop-by cost, and drop-by cost is applied toward repairs. read more

Messaged them via their site on Sunday. It's now Tuesday COB, and never heard a peep. In that amount of time I got a call from All Appliance Solutions on Monday, and the dryer was fixed today. Not sure how good of a job they do when they show up, but I never got to that point. read more

A friend referred me to Master Appliance. Paul called me back the evening I called. He set up an appointment for three days later and arrived on time. He was able to quickly diagnose my dishwasher problem and repair it immediately. Paul was very personable, knowledgeable, and reasonable. Paul runs this business himself and he does get really busy so be patient when waiting for a phone call. read more

Great and timely, honest service. Highly recommend. I called for service on my refrigerator and he was able to come out within a day. Ultimately, I will have to buy a new fridge as it wouldnt make sense to spend the money for a new motherboard. I. will definitely use him again. read more

Master Appliance Service has fixed both my refrigerator and washer on two different visits. Paul is very versed in the mechanics of different appliances and parts that they require. He responds in a timely manner, and does the job right. His charges are fair, and comparable to other services. Very pleased with our results. read more

I highly recommend this company. The owner responded quickly, he provided an excellent service explaining in detail the problems and how to fix them. He had the part with him which also helped to get the problem fixed the same day. I also noticed that he left the old motor with us which made me feel better (I feel a little weird when a company tells you to replace something but they keep the broken device/part with them). Cant say enough good things about this Company! read more

Need our Electrolux clothes washer repaired. It showed a repair code we couldn't find in the repair manuals. Paul researched it, found the part; ordered the part and let us know when it was available. He showed up at the appointed time; was friendly and informative, even showing us what had happened to the washer in terms we could understand. Will use him again. read more

Their repair failed after two weeks and they accuse the tenant of tampering with the machine. When the managing agent of the property tried to discuss this their "supervisor" was rude and aggressive and showed a lack of knowledge of the number of jobs our company had given him in the last year. read more

I was so pleased with Paul Mills. I needed to have someone repair BOTH my refrigerators - one a SubZero and one a Sear Kenmore. Everyone I called either worked on SZ or everything but SZ so hope was fading to get one repairman to fix both. Paul came and fix BOTH of them! In both cases the defrost drain was plugged. Was very pleasant and helpful about explaining things. I will never buy an appliance from Sears again. The customer service department was very rude and refused to service my Kenmore on warranty even though it was defective almost from the beginning. read more

I called in the early afternoon with a dishwasher that was collecting water in the bottom, even when the dishwasher was not in use. I could see where a little stream of water was constantly running into the dishwasher. Paul returned my call in 1 1/2 hours, and from my description, he knew the part that needed replacement. He told me how to turn off the water to the dishwasher, but due to strength limitations, I wasn't able to do it. He advised me to use the drain button. He was booked for the rest of the day, but said he would try to come. To my surprise, he arrived at 6 PM and fixed my dishwasher at a reasonable price. Paul is very knowledgeable and really cares about his customers. read more

Highly recommend. We've used MAS multiple times. Paul is always friendly, a true subject matter expert at what he does, and gives us a call when he's 30 minutes out. Yes, there is a service call fee, and it's not cheap - but you get what you pay for... and Paul is absolutely worth it. read more

We've used Master Appliance for the last 5 to 6 years - first for a home in Reston and now with two different homes in Herndon. Most recently we used him to fix a motor in an aging refrigerator that we're weren't quite ready to replace. Our experience with Paul has always been fabulous. He is extremely professional, on-time, returns calls promptly, and charges very reasonable fees. He knows his appliances and knows how to fix them; we've used him for 20-year old dishwashers and refrigerators to brand new electronic LG washers and dryers. The appliances always work right after Paul has been to our house and we've never had to call him back a second time to fix something again. In the past, we've had some really bad experiences with repair people - either trying to rip us off or simply not knowing how to do their job. Paul is NOT one of these people. He is honest, respectful and good at what he does. I recommend him without any reservations. read more