On time, professional and made sure that my cabinets and floor were not damaged during the double…read moreoven install. Thank you Gary and Lena

I could not wait to give Smart Kitchen Design a five star review. We had a very bad install by…read moreanother appliance company and for one year I have been trying to get the job corrected. I worked with the Quality Assurance Department of Miele and that is where Smart Kitchen took over. All the people I dealt with were total professionals. I want to give Mario and George a huge shout out. They are tops in their field. Lina Timson is very helpful and very nice.

This time I bought a high-end, five-burner gas range from Bray & Scarff. Delivery and installation…read morewas flawless, quick, and absolutely hassle-free. So, to give credit where due, the experience was perfect, including the techs making sure the range was perfectly level. So, in light of my past negative experiences with their service contract, I'll reserve judgment on that side of the business. But this experience was perfect.

I have purchased many appliances from Bray & Scarff over the years and have generally had positive…read moreexperiences, which made my recent experience with the Fairfax location particularly disappointing and frustrating. I purchased a brand-new refrigerator that was delivered with large visible scratches and a noticeable dent on the freezer drawer. I reported the damage shortly after delivery and provided photos. I contacted salesperson Rodney Pierce multiple times by email and phone. He did not respond to my emails, and the only acknowledgment I received was when I called him directly. During that call, he told me he would follow up regarding a credit or adjustment, but I never received a resolution. I eventually escalated the matter to store manager Billy Harris, but received no response from him either. Nearly two months later, there was still no meaningful resolution from the Fairfax store. My experience was that customer service was attentive when they wanted my business, but after the sale, the communication and follow-through disappeared. I ultimately had to involve my credit card company before the matter was taken seriously. Corporate eventually stepped in and offered a discounted adjustment, which I accepted. However, the lack of communication, follow-through, and accountability from the Fairfax store was extremely disappointing. After spending a significant amount of money on new appliances, I expected much better customer service. After this experience, I would personally take my business elsewhere and would think twice before recommending this location to others.

We needed a new dryer and were making the rounds to the big boxes to see what was available. We…read morejust happened to stop by Sterling Appliance. What an excellent idea! I had in my mind that I would need to buy a big expensive dryer to get higher quality. We were looking at dryers that were $800 to $1000. A thousand dollars for something I hate to use! And that's before we paid for the old unit to be taken away, added warranty and whatever else could be added on. When I told Rick at Sterling Appliance that I felt like I had to buy something expensive to get quality, he explained why that wasn't correct. We ended up with a GE dryer with expanded capacity, delivered, installed and the old one taken away for under $600. We could have easily been mislead and he could have easily sold us a more expensive unit. He probably could have sold us a washer without too much effort. But he didn't. He was truthful and straightforward. He was interested in our satisfaction and not in up-selling. We stopped here because we wanted to potentially give business to a non-chain store. We ended up with a good deal, excellent product and outstanding customer service.

I buy all my appliances here. They will match or beat anyone's price and their delivery is always…read moregreat and fast.

Had a pretty good experience in the store. Jim was nice and showed us around. My impression is that…read morethey have good quality fridges at low prices, as well as high-end models. They don't have a lot of the gimmicky online models. The first delivery attempt, we returned a damaged fridge. Two days later, they brought a replacement. Ben and Noel were very helpful, even giving us some advice on the water hookup and fridge operation. Fridge has been excellent in the month that we've had it.

Recently purchased a Washer at the Store. Jim Arata (Store Manager) provided OUTSTANDING service…read more Some words that come to mind are: Professional, Customer Oriented, Knowledgeable, and very Helpful . The Delivery folks who installed the Washer were equally OUTSTANDING. They meticulously removed the old Washer and proceeded to install the new washer. Before leaving, they insured and left the Laundry room was cleanliness. Definitely, Jim Arata and others are Ambassadors for Bray and Scarff.

Enjoyed looking at all the brands and displays. Very enticing. Really liked the Miele displays…read more And Viking. And Wolf. And Thermador. Thanks Antonio.

I literally should have done my reserach and homework before buying from this online applicance…read moreretailer. The customer service has been awful. Excellent prices but awful the moment I pressed "buy". 2.5 month back order even though they charged my card and told me that a built in refrigerator was available for purchase and sale. Blamed it on supply chain issues with manufacturer. Finally got a call from a third party installer. Lots of problems: they left a mess at the end of my driveway, leaving all of the packaging behind. Did not fully install flush, which I had to have redone, installer left without installing the handle. We ran after them out the door and they said "oops, oh yeah, we have that in the truck. We don't install them though, you have to do that". Emailed AJ Madison and even President of AJ (Michael Gross) and not a word back. AVOID AVOID AVOID.

This the only place you need to shop for appliances. Jack provided excllent customer service. I…read morepurchased with confidence they delivered on time and everything was perfect. Thank You. Shope small Business - everyday

From the owner: Top Named Brands, Affordable Prices…read more Save up to 50% off open box never used appliances, fully operational, or minor scratch & dent with 1 year free warranty (extended to 4 years). Delivery and Installation, financing available.

This is the Best Buy Outlet Crisis center!…read more Only when you are in a crisis/ time crunch do you show up at Best Buy for computer assistance. I needed a laptop cord replacement. Kyle rocked it and asked if I needed help as soon as I entered the humongous store filled with household appliances new and used. He immediately took me to the charger aisle and tested a universal charger on my laptop. It saved my day as I had a virtual highpower meeting to attend that evening. Kyle and Best Buy saved the day! + customer service + parking with disabled accessibility + appliances galore +/- could use better signage in the store to navigate items.

The open-box smartwatch that we purchased technically had been factory reset, but was still linked…read moreto the original purchaser's Google account, so was completely unusable. Clearly they don't understand the technology they sell well enough to know if a product is fit to be resold. On the positive side (but not enough to change the rating) was that Kyle was helpful for both the original purchase and the return. Also note that Google's address for this store is completely wrong. It is in the same space as the former full-service Best Buy.

Todd Spenser at M and M appliance sales provided the excellent kind of sales service you will only…read morefind at a local retailer. Todd not only answered the phone on a Friday after 4pm, he continued to work with me through Saturday! I had very unique requirements for 3 kitchen appliances due to space, access to electricity, water. Todd found me excellent appliances (I checked the prices and they were identical to the box stores.) SO IF YOU WANT FRIENDLY, FOLLOW-THROUGH SALES AT FAIR PRICES, CALL AND ASK FOR TODD.

I am so sad to write this review, I was really excited to go with a local independent company when…read morewe needed to replace our dishwasher. But we bought it in August and now, in October, it has yet to be completely and properly installed. The last several months have been a marathon of calling and emailing with slow progress and no proactive updates. We've had their technicians visit three times now, and every time they mess something up or leave the installation incomplete. We've talked to maybe half a dozen different employees, and even left voicemails for the owner twice (with no response). We just want our dishwasher installed properly with all the right parts!

What an amazing cornucopia of stuff I totally can't afford!…read more What it WAS good for was being able to check out products in an actual STORE type environment. I say store type environment because it's a bit of a challenge to actually BUY something there, make an appointment? err...

So first let me say make an appointment if you want to get assistance with your project. This place…read morewhile a showroom isn't like your typical store that associates are just waiting for you to come in. I had seen some stuff online via Ferguson's website, but I wanted to actually chat with a person in real life about my proposed project so in that way I could walk through what I was looking for and wanted. We worked with Darin who was fantastic btw! My husband and I sort of went through with what I was looking for which included plumbing fixatures for two bathrooms and a chandelier for our foyer. He was great gave us different options at different price points also he helped figure out what I was trying to explain (I told him I don't know all of the technical names of the things, but he was able to decipher) and help us think through what we needed. Darin super knowledgeable! Now a few other points of advice if you are a first timer, pictures of what you want to do helpful even if they are inspo photos, if you've got space measurements even better. Also, if you are thinking of changing out plumbing perhaps having your preferred plumber come out to give you an idea of materials required for your project (I opted to do it in reverse).

This is the greatest resource for appliance parts. The…read moreright front burner on our GE gas stove has not worked (without lighting with a match) for years. I googled it, and a video came up showing how to change the igniter. I searched online for one and found they are very affordable, but the shipping would double the cost. (Plus, I would have to wait.) I took the old one off and brought it to the nice folks at Tribles. I got it for less than the online source, went home, changed it, and voila! The staff is polite and knowledgable. Who wants to pay a service man to come for hundreds of dollars if one can make simple repairs oneself?

What a bunch of %#€&! Not only they charge 500% markup on…read moretheir products but also the customer service is subpar. Sales counter attendants look barely alive with slurring speech and unprofessional look with very little desire to help and not knowledgeable on their products other than looking everything up on a computer. Always is we don't have that or we need to order. A disappointment every time. How are they still in business?