I love my vacuum cleaner!!!!! I got it 2 years ago from the kid's dad for Christmas. It's a Shark Rocket. Nova Vacuums called it a stick model. The motor is on the top of the "stick" along with the dust collection canister. This vacuum was terrific and I probably vacuumed 2 to 3x a week sometimes. . Then we got two cats from the SPCA. I was still diligent to empty the canister when it was full and clean the rotating brush from tangled hair. It was great for another year then the red light came on. I took it apart and cleaned it thoroughly. Red light stayed on. I finally Yelped for vacuum cleaner repair shops and can you believe there's one barely a mile from my house! It's right next to the Sheetz and directly in front of Giant! It's a really big building. I had no idea. I stopped in to visit Nova Vacuum on Friday. Spoke a couple guys in there. They were really nice. They said they'd call me Monday. However about 90 min later, while I was at Sue's Laundromat prepping for winter, I received a call that they know what the issue is. Cost prob $120. We'll call you Monday. Finally the next Friday I called them back and asked if it was ready. They said yes. Maybe I misunderstood about Monday. Maybe it was ready Monday. But I walked in, I turned it in and tested on their carpet. Seemed to work. I paid like $118 bucks for a great cleaning and new rotating brush. I got home and vacuumed for almost 2 hours!! Stopping to dump canister and cut hair from rotating brush. My carpet looks great again!!!! And the guy at Nova Vacuums said my Shark Robot was one of the best vacuums in his professional opinion!! I am LIT over this outcome! .If you need yours fixed or even a "new to you", used vacuum, come to Nova Vacuums here in Warrenton. The place is no palace but the guy knows what he's doing!! read more

Nova Vacuums - Nova Vacuums! Beside Sheetz and directly in front of Giant! - Appliances Near Me - Warrenton, Virginia

Unprofessional and Hostile Customer Service I had a very disappointing experience with Nova Vacuums. I dropped off my Miele vacuum on Saturday, August 8, simply to have it looked at and find out what the repair would cost. On Wednesday, August 12 at 1:33 PM, I received a voicemail from Lou regarding my vacuum, followed by a text message at 1:36 PM asking me to call. I returned his call that same day at 3:29 PM, and we spoke for approximately three minutes. During that conversation, he gave me a $192 quote for the repair. I explained that I needed to speak with my partner before deciding whether to proceed and told him I would let him know after speaking with my partner the following day. I unfortunately forgot to call on Thursday. Today, Friday, August 14 at 12:43 PM, I received a text stating that they had not heard from me and asking me to pick up my vacuum as soon as possible. I immediately returned the call at 12:44 PM. I also want to point out that I have poor cell service where I live, and I have no other incoming call records showing that he tried to contact me during that time. The call records I do have show his original call/voicemail and my return call to him on Wednesday, as well as my immediate return call today after receiving his text. Returning someone's call approximately two hours after receiving a voicemail should not be treated as some kind of offense. People have lives, jobs, responsibilities and things going on. I am also pregnant and currently preparing for a baby. Forgetting to call the following day was my mistake, but it was an honest oversight and certainly did not warrant the way I was treated. When I returned his call today, instead of simply discussing the situation, the conversation became extremely confrontational. I was spoken to rudely, accused of trying to hurt his business, and told to come get my vacuum ASAP. He then hung up on me. The entire interaction was completely unnecessary. A professional business should be able to communicate with a customer about a repair without becoming hostile or making accusations. At this point, the $192 repair will not be going to someone who treats customers this way. I will be taking my business elsewhere, and I will also be letting people I know about my experience so they can make an informed decision. After reading other reviews mentioning an explosive attitude and rudeness, I unfortunately understand exactly what those customers were referring to. He may have extensive knowledge about vacuums, but knowledge of vacuums does not make up for poor customer service. His customer service seriously lacks professionalism, and his hostile attitude toward me was completely unnecessary. I have screenshots of my call history and messages documenting the timeline. I am sharing this review because customers deserve to know that technical knowledge is only part of running a business -- how you treat your customers matters too. read more

This place was awesome! I received same day service and they extremely knowledgeable about the product and quality. I would definitely recommend them to anyone! read more

Great products, fair prices and wonderful customer service. The shop in Warrenton is where I purchased my Miele vacuum and bags, they also repaired my vintage Electrolux tank as well they have many Electrolux replacement parts for me. I've always had a good experience. If I have any questions about products, the owner and staff have always been helpful and professional. read more

Staff always friendly and helpful. Have large selection. Parts for vacuum available. They do wear their face masks. read more

I'm sad to be leaving a bad review because I was really excited that this place had good ones on google. My girlfriend had dropped off our vacuum a few months ago to have a repair done and they put a little tag on the vacuum with her name and number and said they would call upon it being repaired. Time went by and nothing. She went by today to see what was the status was and come to find out they had sold it. That's it, nothing can be done. They said they called and no one answered and she asked to confirm the number they had but they had thrown it away along with the tag from the unit. Beware when dropping your stuff off. read more

I was extremely satisfied with the service I received at Nova Vacuums. The owner tracked down an out-of-production motor for my Eureka machine and got the repairs done very promptly and at what I consider a very reasonable price. I would say that I'd go back again but really don't expect to have to. read more

Initial review: The staff (Steve) and owner (Lou) seem very well informed about what they sell. I was given a lengthy display of the qualities of their merchandise. I was impressed. I did not buy a vacuum but believe that they sell a good product. Addendum: In reading the reviews of others, I felt that I needed to add to my initial review. While I would not change the rating below a three, I find a five star remarkable if the owner was involved. He is pleasant as long as he thinks that you are buying and is rude and dismissive when you ask questions.about the product ie prices, warranty. It is for that reason that I went to another authorized Miele dealer (not his other store in Mannasss) to buy my machine. It may have cost a little more, but I did not want to play roulette between helpful Steve and mercurial Lou. read more

The worse service. Tried to sell me a new vacuum cleaner when it was clear that I was bringing my top-of-the-line Miele in to be serviced and, possibly, repaired. Stated that I would receive a phone call within 2-3 days but did not. When I called a week later, they had not performed any servicing to my vacuum cleaner. Took them four weeks to service and clean my vacuum cleaner. However, there remained evidence indicating there had been no servicing and no cleaning performed. Still not working after $$ spent at this establishment. Would suggest that you take your vacuum cleaner to a more reputable business such as Vacuum Zone in Burke, VA. read more

This is the best vacuum store I have ever visited. They always give me the best customer service. 5 stars every day!

If you want the best go see the expert, and Lou is the man. He is the consummate professional and runs a top quality shop. Nova Vacuums offers top notch service, product, repairs, and pricing. I've purchased three vacuums from Lou and wouldn't shop anywhere else for my vacuum needs. read more

This was a first time visit to this business to have service done on my Oreck vacuum. I was NOT disappointed!! Reasonable pricing, quick service, professional and polite and didn't try to spend time selling me another vacuum, instead spending their time telling me what a quality product I had and should keep it! Businesses like this will earn my repeat business - if you want an honest broker for repairs to your existing vacuum, THIS is your store!! read more

I have been using this service for many years, with happy results. Unfortunately, today, it all turned to crap. The previously pleasant owner (Lou) apparently has been having a very rough year. I had taken my vacuum in for repairs on Friday (two things wrong with it,) and was promised it would be ready to be picked up on Tuesday, and they would call me on Tuesday. They did NOT call me. On Thursday, I called, to ask if it was ready. It was not ready, but they promised it would be ready the next afternoon, explaining that they were having trouble finding parts. They tried to convince me to trade my vacuum in for a newer one, but I told them that I couldn't afford that, and that I had purchased THAT one, recently from them, and really just wanted to fix THAT one. So, they said it would be ready the next afternoon. I waited for a phone call, telling me it was ready, nothing. So, I called the day AFTER the day it was supposed to be ready, and asked them if it was ready to be picked up, and they told me that they needed another 45 minutes. So, I went in 90 minutes later to pick it up. Although I was pleasant, they were hostile. They had forgotten that I had told them that there were TWO things that needed to be repaired, and only fixed one. They insisted that I only told them of the ONE thing. They insisted that the second thing that was wrong did not show itself as a problem, and then they started jerking the vacuum around to demonstrate that it was not a problem. So, I said, OK, if it's working well for you, I'll just pay for the one thing that you fixed, and if it acts up again, I'll let you know. Then Lou started yelling at me, telling me that I was the worst customer he has ever had, and to just pay him for the repair that he had done, and leave, and never come back again. He went on a very long tirade about how horrible I was to have called him "every ten minutes" (I had only called him three times) and that if I was in such a horrible need for a vacuum, I could have asked for a loaner (nobody every told me a loaner was available, and I never told him I was in a hurry, I was just checking to see if the vacuum was ready when they promised me it would be ready, so I could go get it!) I kept trying to de-escalate the situation, but, he just got more and more worked up. I paid the tab, (close to $60) he threw the receipt at me, and I left. Upon coming home, the vacuum's second problem showed itself immediately. So, I guess I am buying a new vacuum, after all. But, I do NOT recommend this place. I used to recommend it all of the time, to anyone who said that they needed a vacuum, or a steam cleaner, or repairs..... but, not anymore. Very sad that this happened, but the amount of rudeness that was shown to me was totally uncalled for, and nobody should have to tolerate that type of rudeness. read more

I just had my ten year old Kirby vacuum cleaner serviced by Charles at this location. He had it back to me within 24 hrs! I was amazed with the turnaround time and attention to detail. This man knows vacuums! Charles has serviced our vacuum before and I am always satisfied. I feel lucky to have such a reputable service provided so close to where I live. read more

"How not to do customer service" is the title of this review. Tried to give them a chance but after two very bad experiences, the first where they sold what seems to be a flimsy product, and the second where I went in to find an attachment and the owner tried to sell me a vacuum I didn't need or want instead, and then seemed to get mad that I wasn't buying his sales tactics and had the gall in this day and age of Amazon and the internet to say sir I'm going to tell you again, we don't have the attachment you need, I left, never to return again. Hey owner, customers are not stupid in this day and age. I found something that I need at Home Depot. So much for trying to help out small business. read more

Went into buy a vacuum for my daughter and was unsure what type and brand would suit her needs. NOVA vacuums carries a large selection of vacuums so we knew that what we needed was there somewhere. The owner greeted us with a number of questions and considerations pertaining to how to choose the right vacuum. He spent a good deal of time outlining the pros and cons of what he considered our choices. Armed with the information and direction that Saif shared with us, we ended up purchasing the product best suited to my daughter's needs. She has had her vacuum for about a year and could not be happier with it. Saif's knowledge of his product and interest in marrying up the customer with the best alternative paid off. In fact, I bought a vacuum from him the same day and cannot be happier with his recommendation for my vacuuming needs. Finally, no "buyer's remorse". read more

One of the worst experiences ever. Do not recommend. Repair work was promised to be completed never did. When I ask for a refund he blew his top. very questionable character not to be trusted. read more

Drove up to this location with hopes of either repairing or replacing our current vacuum and ended up trading in our old one in for a Simplicity vacuum! Staff is very knowledgeable and willing to work with every budget. Great customer service and business practice! Highly recommend! read more