Well, I called and spoke with a young lady that said she had the Jonathan Green winterizer in…read morestock. I asked her to check before I made the 24 min drive. She placed me on hold for almost 5 min. and came back with "Yes" it is in stock. I told her I would be there to pick it up. Well-No Jonathan Green and the young lady didn't bother to go check. She just looked in the computer. Please train your staff to physically go check if an item is in stock before customers drive out. Especially, after a long hold time. Everyone else in store extra helpful and nice.

Ace brands themselves as having exceptional customer service and that is why I decided to try a…read morepurchase of a stihl chain saw and a few other small items. Below is the reality of the situation. 1. I called before to ensure they had the model I wanted in stock as I live 25 minutes away. The assured me they had it. When I arrived no, they didn't have it and could only offer of Oh I'm sorry, what do you want to do? Kind of take it or leave it attitude. 2. Was walking about the store for at least 10 minutes after arrival, no one greeted me or asked what I was looking for. 3. Was standing in an aisle looking at a garden hoe price as it was missing. Employee walks right by me not a word spoken. He comes back by a few minutes later and I have to flag him down, and he doesn't know the price and has to go look. 4. Asked for a demo of the stihl product including start up and safety procedures guy says "I already took care of that" and proceeds to ask if he can take a break now. 5. They then take me to sign up for my own warranty. This may be standard practice, but at the other stihl dealer I normally go to this is taken care of by the staff. During this process the safety briefing comes up and a manager is asked if he can do the demo and safety brief. He has a deer in the heads lights look on his face and just shakes his head as if he is confused why I am bothering him with this. 6. I asked about a few different products in the store to a few employees. Never did they know the answer..it was always oh let me go look. Should they be knowledgeable in the products carried by the store or is that asking too much? In the end, I bought a chain saw model that was more expensive, had none of my questions answered in a clear manner, and a manager that seems to want to chill in the paint section and not be bothered. If this seems like a good experience for you then by all means spend your money at this store. I expected more from a store that pleads with locals on social media to support local businesses as the big box stores are killing Ace slowly but the employees and manager are taking no responsibility for their own survival but just doing and learning the basic job. Mine is just one experience, I'm sure the employees are good people outside of work, I'm just giving my factual experience.

An honest-to-goodness, old school, hardware store - from years of yore!…read more There ain't to many of these left around - sadly - they all get run over and replaced by Home Depot, Lowe's, etc. Whenever I see one of these old school hardware stores - I have to stop and go in and look around. Breathe in the ambiance. There is something comforting about these hardware stores... I wasn't planning on buying anything when I went in. Several employees asked if I needed help. I didn't at first. Then I opted for a new Stanley claw hammer (I can't find my current hammer) and a metal tool for breaking up and chipping ice from sidewalks (I'll be damned if I could find this style tool anywhere during the winter). As far as I can tell, this hardware store IS NOT affiliated with True Value - nothing at the store would indicate this and they are not listed on the True Value web site. They accept plastic here - although I believe they do not accept Discover. Nice folks running the place - friendly and helpful!

I'm really a fan of this 'yes, we have it ' local hardware store…read more You can have your H Dep, Lowz, Wa-Mar & Targy, give me Trenis any day of the week. Everytime I've needed a tool or a harware item they've had it and at a better price. You get great personal service as well. You can also gas up your car, fill your LP tank, get breakfast, lunch or dinner and get FREE air for your tires! You gotta love these independently owned shops!

I was looking for a longer screw for my Stihl leaf blower. I was advised to bring in the blower…read morefor a better look. Came back a couple of days later and a service member took my blower to the back after I explained my problem. He was gone for 30 minutes; then I noticed their labor sign for diagnosis and minimum charges. I started to get nervous because I was told earlier if it was a simple screw issue there would not be a charge. The service tech came back and said he re-inserted the screw but will probably work itself out again. He recommended a formal diagnostic. There was no charge for this visit. Nice to know there are a few stores still left that are knowledgeable and helpful with the clock off. Please support Fairfax Ace.

If you want a pretty flag or candy, this is the place for you. If you have a real DIY project,…read moredon't come here. The teenagers working have zero clue about tools or anything hardware. Every time I go there I think i should have just gone to Walmart. Ace shout remove hardware from it's name

For a long time I supported this place and strongly advocated against shopping at Ace hardware…read more Keep things local at a hardware store that is part of the community. Unfortunately, one smug employee ruined that experience for me, and I'll now be switching my allegiance to Ace. I purchased a small $6 shower accessory. Unfortunately I lost the receipt. The accessory was not what I needed, and I attempted to return it. The employee stated I cannot return without a receipt, even for a store credit (I was going to purchase products worth more than the value of what I was returning). I was disappointed at this response, but I shopped for what I needed anyway. I went to the front, and the employee was helping another customer in an aisle. After helping that customer, she proceeded to another customer in the aisle. Now, I understand one person having to triage, but at that point a simple acknowledgement of me would have been nice. It felt intentional, and it seemed as if the employee was taking satisfaction, acting somewhat smug as she told me she won't accept a return without a receipt. Not sure if this is just one rude employee, or the owner is really this strict about returns on $6 items that are clearly unused, but either way, I seriously doubt I'll be doing business here any more. If you had or have a similar experience, I also encourage you to drop these clowns. (Incidentally, when I purchased the item I would eventually return, I was not asked for my phone number (which they generally use to text receipts, as I'm part of their "customer club" or whatever. So there is actually another mess-up by a different employee that could have accommodated the companies own draconian return policy.) In short, I go to a neighborhood spot like this for the service. And when I'm treated this way, it defeats the purpose of avoiding much more convenient and likely cheaper options like Ace or Amazon. You are not really selling hardware - you should be trying to offer a superior customer experience--remember that and you will not lose customers like this

Nichols is top notch. I love their helpful employees. They know where everything is and if they…read moredon't have it? They'll tell you where to go to find it.

Our local store for all our animal needs. Easy check out. Variable lawn and garden items.read more

This Place is Incredible. Fair prices and Excellent Products. It usually Carries everything l need…read morefor a Project, Love l highly Recommend it

The paint department rocked today! Ruth was fantastic!…read more I sooooo appreciate her tinting my 5 gal paints.

Store# 8552 Pathetic Management and Total Lack of Leadership…read more This store is a complete joke, and management is the biggest problem. The employees are clearly there just to collect a paycheck, and it's easy to see why--there's zero accountability. Management is completely checked out. The store manager is useless, and the so-called "managers" under them do absolutely nothing because no one is making them do their jobs. It's a free-for-all of laziness and incompetence. Policies? They don't matter here. Open bags of mulch, soil, and rock in the garden center are supposed to be sold at 50% off, yet no one enforces it. Cashiers don't care, supervisors look the other way, and management couldn't care less. It's a complete failure from the top down. This place is a shining example of what happens when leadership doesn't lead. Pathetic.

Pathetic customer service. Had delivery of bagged mulch scheduled for today with a window of 8 to…read more8. Over weekend received notice that it would be between 8 and 12. At 11, received a call from unknown # but no one responded. Multiple calls to customer service for status but went unanswered. Finally got a manager who said driver left me message that truck was stuck in mud. I sure don't believe that. She called back and said would be here this afternoon but almost 5 o'clock and nothing. Called drivers # and no answer. I stopped shopping this store previously due to customer service issues and guess what - IT HAS NOT CHANGED Waited till 6:30 with no mulch, no update, no nothing Called spoke to another manager and am still awaiting status at 7 PM

I was looking for outdoor dividers, metal. The store was…read moreclean and full of products. I met a lovely lady from Columbia (originally) She was great!!!! She helped me find products and answered all my questions. I really enjoyed myself. I love the garden cat I did not find exactly what I wanted but I did purchase a beautiful fountain that I hadn't come in for. My new place to shop for the beauty of my property. She really made a trip to Gainesville a worthwhile time. Thank You!

Went to filll up my propane tank $20 refill and they were…read morevery organized. Paid, dropped off the tank my a fence and a nice man filled it up shortly after.

So it's my first time here wanting to fill a brand new 30 pound propane tank. Jose carried it in,…read more filled it up, and re-delivered it back to my car over 50 pounds. Also thank you for being $10 cheaper than rentals unlimited (they wanted 42$) $32 at N&S to fill a brand new 30lbs. Thank you Jose! You guys got a great employee there. Very friendly. Definitely a returning customer. JohnG