Costello's Ace Hardware has provided us with exceptional customer service and products since moving…read moreto Fauquier County. It feels like the hardware store I grew up with as a kid. Kent and Joanne have always been helpful, kind, and ensure that our needs are met. We purchased major items from them, including The Big Green Egg and an Ego lawn tractor. We highly recommend this store and their employees for your hardware needs.

Well, I called and spoke with a young lady that said she had the Jonathan Green winterizer in…read morestock. I asked her to check before I made the 24 min drive. She placed me on hold for almost 5 min. and came back with "Yes" it is in stock. I told her I would be there to pick it up. Well-No Jonathan Green and the young lady didn't bother to go check. She just looked in the computer. Please train your staff to physically go check if an item is in stock before customers drive out. Especially, after a long hold time. Everyone else in store extra helpful and nice.

An honest-to-goodness, old school, hardware store - from years of yore!…read more There ain't to many of these left around - sadly - they all get run over and replaced by Home Depot, Lowe's, etc. Whenever I see one of these old school hardware stores - I have to stop and go in and look around. Breathe in the ambiance. There is something comforting about these hardware stores... I wasn't planning on buying anything when I went in. Several employees asked if I needed help. I didn't at first. Then I opted for a new Stanley claw hammer (I can't find my current hammer) and a metal tool for breaking up and chipping ice from sidewalks (I'll be damned if I could find this style tool anywhere during the winter). As far as I can tell, this hardware store IS NOT affiliated with True Value - nothing at the store would indicate this and they are not listed on the True Value web site. They accept plastic here - although I believe they do not accept Discover. Nice folks running the place - friendly and helpful!

I'm really a fan of this 'yes, we have it ' local hardware store…read more You can have your H Dep, Lowz, Wa-Mar & Targy, give me Trenis any day of the week. Everytime I've needed a tool or a harware item they've had it and at a better price. You get great personal service as well. You can also gas up your car, fill your LP tank, get breakfast, lunch or dinner and get FREE air for your tires! You gotta love these independently owned shops!

I've been a patron for years. I stopped in to pickup a bag of equestrian pellets for our fur baby…read more Service is always on point. I'm not sure how they only hire the nicest, most helpful employees. Now price point is why only four stars. I can get a 40lb bag from TS Woodbridge for $7.99, I paid almost double here, $14+. I didn't feel like driving all the was to TS so I paid the eye gauging price. A gentleman employee took it out to my car and our brief conversation solidified why I continue to shop here. Now if they would just lower their prices, lol.

We're so fortunate to have a local hardware store with good customer service compared to a big box…read morestore. After waiting to talk to a plumbing expert, Joe helped us find the right repair parts to fix a leaky outdoor faucet. He was really patient in explaining the potential cause of the leak after looking at the faucet and even helped to put on a rubber washer. These little kind acts of service make me a customer that wants to come back again and again!

For a long time I supported this place and strongly advocated against shopping at Ace hardware…read more Keep things local at a hardware store that is part of the community. Unfortunately, one smug employee ruined that experience for me, and I'll now be switching my allegiance to Ace. I purchased a small $6 shower accessory. Unfortunately I lost the receipt. The accessory was not what I needed, and I attempted to return it. The employee stated I cannot return without a receipt, even for a store credit (I was going to purchase products worth more than the value of what I was returning). I was disappointed at this response, but I shopped for what I needed anyway. I went to the front, and the employee was helping another customer in an aisle. After helping that customer, she proceeded to another customer in the aisle. Now, I understand one person having to triage, but at that point a simple acknowledgement of me would have been nice. It felt intentional, and it seemed as if the employee was taking satisfaction, acting somewhat smug as she told me she won't accept a return without a receipt. Not sure if this is just one rude employee, or the owner is really this strict about returns on $6 items that are clearly unused, but either way, I seriously doubt I'll be doing business here any more. If you had or have a similar experience, I also encourage you to drop these clowns. (Incidentally, when I purchased the item I would eventually return, I was not asked for my phone number (which they generally use to text receipts, as I'm part of their "customer club" or whatever. So there is actually another mess-up by a different employee that could have accommodated the companies own draconian return policy.) In short, I go to a neighborhood spot like this for the service. And when I'm treated this way, it defeats the purpose of avoiding much more convenient and likely cheaper options like Ace or Amazon. You are not really selling hardware - you should be trying to offer a superior customer experience--remember that and you will not lose customers like this

Nichols is top notch. I love their helpful employees. They know where everything is and if they…read moredon't have it? They'll tell you where to go to find it.

Our local store for all our animal needs. Easy check out. Variable lawn and garden items.read more

This Place is Incredible. Fair prices and Excellent Products. It usually Carries everything l need…read morefor a Project, Love l highly Recommend it

The paint department rocked today! Ruth was fantastic!…read more I sooooo appreciate her tinting my 5 gal paints.

Store# 8552 Pathetic Management and Total Lack of Leadership…read more This store is a complete joke, and management is the biggest problem. The employees are clearly there just to collect a paycheck, and it's easy to see why--there's zero accountability. Management is completely checked out. The store manager is useless, and the so-called "managers" under them do absolutely nothing because no one is making them do their jobs. It's a free-for-all of laziness and incompetence. Policies? They don't matter here. Open bags of mulch, soil, and rock in the garden center are supposed to be sold at 50% off, yet no one enforces it. Cashiers don't care, supervisors look the other way, and management couldn't care less. It's a complete failure from the top down. This place is a shining example of what happens when leadership doesn't lead. Pathetic.

No one and I mean no one answers the bloody phone! I needed help…read moreover an orrder and no one would answer!

Pathetic customer service. Had delivery of bagged mulch scheduled for today with a window of 8 to…read more8. Over weekend received notice that it would be between 8 and 12. At 11, received a call from unknown # but no one responded. Multiple calls to customer service for status but went unanswered. Finally got a manager who said driver left me message that truck was stuck in mud. I sure don't believe that. She called back and said would be here this afternoon but almost 5 o'clock and nothing. Called drivers # and no answer. I stopped shopping this store previously due to customer service issues and guess what - IT HAS NOT CHANGED Waited till 6:30 with no mulch, no update, no nothing Called spoke to another manager and am still awaiting status at 7 PM

Went to filll up my propane tank $20 refill and they were…read morevery organized. Paid, dropped off the tank my a fence and a nice man filled it up shortly after.

So it's my first time here wanting to fill a brand new 30 pound propane tank. Jose carried it in,…read more filled it up, and re-delivered it back to my car over 50 pounds. Also thank you for being $10 cheaper than rentals unlimited (they wanted 42$) $32 at N&S to fill a brand new 30lbs. Thank you Jose! You guys got a great employee there. Very friendly. Definitely a returning customer. JohnG