Great little pet store! The owner was super helpful in helping me pick out the right anti-anxiety…read moretreatment for my dog and I left with some freebies too!!

Marshall Pet Co-Op is our new go-to pet store for just about everything for our dogs. In…read moreparticular, Stephen (owner) always goes above and beyond with customer service and great prices. I wandered in there to see if he could get the organic pet food I was currently ordering from Chewy at the same price, and he made it happen! I much prefer to shop local than support big online companies, and not having tons of boxes to dispose of from Chewy auto ship is lovely!! I hope everyone in the area stops in to see what they have to offer and, if they don't have something, don't be afraid to ask!

Costello's Ace Hardware has provided us with exceptional customer service and products since moving…read moreto Fauquier County. It feels like the hardware store I grew up with as a kid. Kent and Joanne have always been helpful, kind, and ensure that our needs are met. We purchased major items from them, including The Big Green Egg and an Ego lawn tractor. We highly recommend this store and their employees for your hardware needs.

Well, I called and spoke with a young lady that said she had the Jonathan Green winterizer in…read morestock. I asked her to check before I made the 24 min drive. She placed me on hold for almost 5 min. and came back with "Yes" it is in stock. I told her I would be there to pick it up. Well-No Jonathan Green and the young lady didn't bother to go check. She just looked in the computer. Please train your staff to physically go check if an item is in stock before customers drive out. Especially, after a long hold time. Everyone else in store extra helpful and nice.

The store manager tiffany was very rude and put all the items i had placed in my car away as well…read moreas the cart when i was in the same isle as my cart i looked to the left to shop a little and my cart was gone when i looked back when i found the first worker i had asked tiffany if she had seen my cart she told me "if u leave it unattended we put it away" when i asked her where my items went she told me "back on the floor u have to go find them" then told me "it's policy and it looked unattended" in a condescending tone! I can't imagine how she is the manager i feel so bad for her employees! I also watched her talk to a worker named nori in a very disrespectful manner in the fitting room

How to start things off…read more.. This place is a mess down right. If you want to wait in like from 20min to even an hour or more, make sure your schedule is freed up. 99% of the time there would be a single cashier, and when they ask/call for back up you can hear in the radios that someone is either on their 15 or break or wouldn't be up until 15 or more minutes later. They keep their radios at a decent to high volume and rely on taking via managers from the register, which causes a lot of back up issue. Especially when it comes to transaction refunds, exchanges, or any other problems. Then let alone too, most of the time too. You can tell when someone doesn't even want to be at work there. Talking about a baby daddy, or their own relationship problems, even worse as well 99% of the time on their phone and asking someone else to take the register... Most of the staff is too laid back, and are just showing up to get paid but never want to put in the work. Let alone, apparently they get a bunch of new items almost on the daily? This store is too small and way overwhelmed with items that you cannot even find something decent unless you move things around.. If I worked for a company like this, I know for a fact there would be problems due to how much is going on already. But yet I cannot understand just how a company will sit by an allow a store to look, sell, and act like this...

I've been a loyal customer for over 5 years, visiting at least once a week, and my dog is groomed…read moreevery two months. Over the years, the entire staff has become like a second family. From the cashiers and stockers to the grooming team, every single employee has always been kind, welcoming, professional, and genuinely caring. They treat our pets like family, and that means everything because our animals are our children. However, I have a serious concern. Over the last couple of months, I've watched amazing employees come and go, and it's become clear that many of them are not being paid what they're worth. That is unacceptable. Your employees are the reason customers like me keep coming back. They work hard, care deeply, and represent your business every single day. Pay them what they deserve. Greed gets a company nowhere, but valuing and investing in your people builds loyalty, strengthens your business, and keeps exceptional employees around. You have an incredible team. Don't take them for granted. They deserve to be recognized--not just with words, but with fair pay.

I've been a guest since this store open, reason why I decided to leave Petsmart and stay with your…read morecompany until today. The turnover was a little difficult to deal with but wasn't bad, we had awesome employees like Ana who left and Colin who is amazing. Today I had the most atrocious service by an associate who always had an issue with me in the store, the reason? I still don't know but today I called to request a case of your Redford beef recipe like I always do, someone indicated that they have the case for me and I can pick it up at any time, that was nice as always, but...this lady went to the little office and mentioned something to a young guy about me and he gave her the order to fill up a little form in order to make "this type or orders (case)" then he started yelling from this cubicle and said something to me, I ask him to come out and talk to me, he came out is a very "macho man" posture, he said that for now on, I must call to place this "special order" other ways I won't be able to get it! He mentioned that I need to stop talking to the trouble lady and that he is the GENERAL MANAGER and I must follow this store policy. At this point the cashier Collin walked away indicating that what they said makes no sense! If you have it I can get it right? What's the difference between ordering like I always do vs getting it from the shelve! I still can get the whole case! I asked for his name and he replied MY NAME IS JEREMY! Then I requested a corporate number and a supervisor name, he refused to give me the number saying you're not getting nothing and get out! This got so loud that guest were also watching this non sense, he took the whole case of food plus the peanut butter sticks that was already scanned and place it on the rack! Then he replied again GET OUT! My dog got scared and I had to pick him up and leave after this incident, my blood pressure got really bad and at one point I got dizzy, then I called corporate and file a complaint. Was this necessary? This doesn't make any sense, he was extremely RUDE and disrespectful! I never experienced such an abusive individual that thinks he can disrespect anyone just because he is the GM! We are paying guests! We pay his salary! And he also said "no you don't " obviously he doesn't not this business concept. One of the requirements to work at this place should be the love and respect to animals and obviously to paying guests! Being a macho man doesn't help, you need to gain guests! That's your job! It takes time to establish relationships with guests and only seconds to lose them. Jeremy represents your company, your brand! Guests don't have time to complain...they just simply don't come back. This was an awful experience, this kid needs to be trained properly and his assistant as well. Please hire people with passion, respect and integrity, not just bodies...

I love this store! They have a smaller selection than most stores, but they specialize in good…read morequality food and nutrition for dogs, cats, and horses. The staff is very friendly and knowledgeable, and they are all animals lovers!

This is the best Home Goods ever!! Great customer service…read moreand great finds everywhere, in here!

Wow! This place has turned around! Yippie! So clean and…read moreorganized Staff sooooo friendly & asked several times if I needed anything was great attention. I spent more, way more due to the atmosphere. Fantastic grouping of new items. Beautiful displays and quality international items. Noreen was an amazing representative for this company & store. The manager was really nice to talk to as well. I am very thrilled I can shop untilI drop here

The customer service you receive at this location must really depend on the employee working when…read moreyou visit. We came once and had a VERY friendly, knowledgeable, and efficient staff member help us with our questions and paint selections. His service was actually the reason we came back to this location. Just spent $250 there today all while being "helped" by an employee who looked like he wanted to murder us. Did the bare minimum from start to finish. Not friendly. Almost like he didn't care to make a sale. The store was also FILTHY! Dead spiders and flies everywhere. Bug traps visible all over the store. It was gross. Not sure we'll be back again.

David (I think is his name from the receipt) long hair.. always a poor attitude... from this store…read moreis terrible. I went previously to get paint matched and had a nice girl match my paint from a piece removed from my deck. I bought a whole new pint of that color and then she matched the precious paint can that only had about half left in it. My husband went today to get paint matched based on the cans sticker and came back home and it was not correct. He went back and brought the old paint can in person to match and he said there's no way he can match it. I think he's just lazy. I will be going back when he is not there so someone who actually wants to do their job can do it. Avoid him.

Great local pet store!! The staff were so kind, helpful, and hospitable. We walked in and were…read moregreeted, when we grabbed a ton of stuff one of the men took it to the front so we didn't have to walk around with it. It was very thoughtful and kind! The prices were also reasonable and they have tons of deals on food bags. They have everything from treats, food, toys, beds, cleaning products, health products, etc.... They also have pet items for all animals, hamsters, birds, cat, dog, etc....

Great pet store with lots of choices and great prices. They have everything from toys to treats to…read moretons of food choices and everything else you could want for your pet. I would highly recommend.