Pathetic customer service. Had delivery of bagged mulch scheduled for today with a window of 8 to 8. Over weekend received notice that it would be between 8 and 12. At 11, received a call from unknown # but no one responded. Multiple calls to customer service for status but went unanswered. Finally got a manager who said driver left me message that truck was stuck in mud. I sure don't believe that. She called back and said would be here this afternoon but almost 5 o'clock and nothing. Called drivers # and no answer. I stopped shopping this store previously due to customer service issues and guess what - IT HAS NOT CHANGED Waited till 6:30 with no mulch, no update, no nothing Called spoke to another manager and am still awaiting status at 7 PM read more

I was looking for outdoor dividers, metal. The store was clean and full of products. I met a lovely lady from Columbia (originally) She was great!!!! She helped me find products and answered all my questions. I really enjoyed myself. I love the garden cat I did not find exactly what I wanted but I did purchase a beautiful fountain that I hadn't come in for. My new place to shop for the beauty of my property. She really made a trip to Gainesville a worthwhile time. Thank You! read more

Delivery & installation problems have been reported: damaged items on arrival, long delays, issues fitting correctly. The kitchen cabinet takes 2 month to delivery and been than 2 weeks without installation missing parts it will take more month to finished really bad customer service read more

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Twice in the last week my husband and I went to this location to buy a dishwasher, twice we were ignored. A couple of sweet girls asked if we needed help when seeing us waiting and said that the two men working the floor that day would help us. They did not. Today we went back and waited for the same man to take a customer ahead of us. He said he would help but instead walked off the floor and did not help while a girl was on the phone with a lengthy call. We walked out and will no longer shop at Lowes. The heavy set man working today was also the one working the other day when we there. We had a wonderful experience buying our refrigerator there with a different sales person. I called to ask to speak to a manager and they were all in a meeting. This tells me management is the problem read more

Glad that they had, the Christmas decoration this time. I get it, this year customers are dropping a lot of money. Am grateful to have it now. Busy store for sure. On a plus note check out was a cinch. Good amount of registers open. Prices for lumber and hardware are up. Inflation is crimping all of our budgets. Will check other places for the railroad table. Definitely a good store with nice employees. If you're in the area this works. Lots of power tools were drool inducing. read more

I recently purchased a brand new Bosch refrigerator from the Lowe's in Gainesville, VA. I also paid for them to deliver and install the refrigerator and haul away the old refrigerator. Turns out - Lowe's does not have their own staff to deliver and install appliances. They have awarded a contract to a third party contractor/service to do this. After the installer was done installing the refrigerator and had left - I noticed the tops of the two doors did not line up. The left door was noticeably higher than the right door - and this was also preventing the door from sealing properly when closed. I took photos of this, (as well as photos of several dents on the side of the refrigerator) and went back to Lowe's and showed them the fruits of their labor. So they scheduled a follow up appointment to fix this. I advised them the guy that was sent last time (third party contractor service) did not know what he was doing. They responded they would have them send someone else. So, the next day - they arrive - and it's the same guy who installed it. He looked at it for a couple of minutes, pushed on a couple of things, and stated I need the refrigerator doors replaced! I asked him to leave, went back to Lowe's, spoke to them again - and they said they would attempt to schedule someone else from the contractor to come out. I told them "No," they have no clue - and you as the company Lowe's have entered into a service contract with a low budget/low bidder for these services - a company that is clueless and incompetent. So then they offered me some money to keep the refrigerator "as is" (which is unacceptable) - or they would replace the whole refrigerator (guess what incompetent company would again deliver it and botch the install). Neither of these were acceptable options given the incompetence of the installer. So I called Bosch support and explained my dilemma. They issued a code to a local third-party Bosch-authorized service provider to cover the cost of the service visit - and so - enter "Top Notch Appliance Service." The guy who came out was the owner of Top Notch. After I showed him the fridge, before he even attempted an adjustment of the door, he checked and told me that my fridge was not even close to being level. Lowe's contractor did not even look at leveling the refrigerator. So he leveled it as best he could - I found out the floor in my kitchen where the refrigerator sits - is not level. After leveling the refrigerator, he adjusted the door. Took him all of 15 minutes or so to do what Lowe's contractor service stated would need a new door. Thanks to the code that Bosch issued - the adjustments were covered. One should not have to call the manufacturer for appliance installation support. I paid a lot of money for a high quality refrigerator - and a big chunk of change for delivery and installation - and it was done improperly. There is no accountability at Lowe's. Once Lowe's has your money - you are screwed. They don't care about you. I will never shop at Lowe's again. The company should be embarrassed over their low quality service. read more

After moving in October to a new single family home, I've needed a lot of stuff and have ordered 9 separate times with delivery successful to my new address. However, last week their system had a major glitch and somehow reverted to the old address and also wouldn't let me complete the order - after submitting it kept asking me to re-login in again and again and again. Over 3 days i called and spoke with 7 different reps with declining levels of success. Long story short, I have 9 different pending charges on my credit card and what didn't get cancelled is being delivered to the wrong house. They wouldn't stop the deliveries, they wouldn't update the delivery address to FedEx, and although 2 reps told me they would refund the orders once delivered, now that some of the items are delivered, they are refusing to make good on that promise. The last 2 reps I've spoken to have suggested I take it up with my cc company by disputing the charges. Oh, don't worry, I will! And never ever shop with Lowes again! read more

Customer Service at (800) 445-6937. Called regarding my military discount going completely off the tracks with a recent requirement that my driver's license be used in place of my VA id. System won't accept it. Call Customer Service at number above, I'm told. So I do. Lowes says they record all these calls. I hope that they do, because mine could be sold to the Comedy Club. It was 30 minutes of Kowes rep making excuses, misdirection, I can't help you, I'll send it to engineers for a ticket, it's a problem with your Veterans ID (which I use on a regular basis without problem, btw). A horrible experience full of frustration and futility. At the end, of course, "Thank you for your service". If this is thank you, I would really hate to see what "We really don't care" looks like. read more

**This review is specifically for the employee Damien.** I came into this location looking to purchase a door for my house and needed assistance with finding the correct model. I found Damien, who might have been working in another area, and tried to contact his coworker to help. The coworker was on break, so seeing that my wife and I needed assistance, Damien took it upon himself to help. I was having a hard time locating the barcode information on the doors but had a picture for reference. Damien used the computer to look up the different models, and even when he had trouble using the code (it was a bad barcode), he was still able to find the door. He went above and beyond with assisting me with getting the information that I needed to make the purchase. I definitely appreciate it when you can get help with great effort. Thank you again, Damien! read more

The service is very bad. I had to wait 15 minutes in the painting desk with no one coming. I kept asking a lady in the checkout kiosk and her attitude seemed like she did not care. She called someone twice, but she just called because I asked her that whether someone would come to help me or not. I don't want to believe because I am Asian so they did not want to serve me, but I have to believe it now. Are you guys kidding me? Bad service, bad attitude, bad in everything. read more

I want to recognize Denis of the Pro Desk who worked hard to try to get an item that was in the Lowe's system but had incomplete information. He subsequently took the trouble to contact the distributor who unfortunately give him inaccurate information about availability. Through this process Denis always called me back when he said he would (a rare thing in today's business world), and he made it clear that he would do whatever he could to see the situation through. In the end, it didn't result in a sale for Lowe's because another vendor had a strong relationship with the manufacturer and was able to get accurate information and place an order for the product. But Denis provided a level of professional assistance that I think deserves commendation as he went far beyond what I expected of an employee of a 'big box' store. read more

Bought a five year protection plan and cannot get Lowes to help us set up repair appt. They said that is 3rd party and out of their hands! Do not buy extended protection plan! We will not be buying another appliance from them again! read more

Mulch season and no one would help to assist a 75 year old man lift and place 18 bags of mulch on a cart. Rather they let him climb over an empty pallet and almost trip than assist him. One worker with a red vest on rather talk to his friends while on the clock than offer assistance. Forget help nowadays. read more

Customer service is truly awful! The employees are rude and ill trained---and walk around looking confused and idiotic. I spent $650 on a pressure washer which stopped working after 30 days and only one use. When I tried to return or exchange it they said there was nothing they could do. I asked to talk to a manager--15 minutes later Brooke came over, stood by the register and said NOTHING (as in, not even "hello") and then just walked away with Hanna. Nobody ever goes to Lowe's because they expect good service, but they seem to have hit rock bottom. There are too many options in the area to put up with their crap. I will NEVER be back. read more

For everyone looking for someone who is genuinely helpful on top of being kind, look for Damien. For everyone looking in the Fashion Bath department, ask for him!!! He was able to help us check for any product damage and was just overall very kind to us. Thank you Damien!!!! read more

I waited almost 30 minutes to find someone help me, I asked 3 times each time they announced that someone needs assistance at aisle 15 nobody came read more

Service is terrible. Store is full of staff that are not trained/competent to assist in each department. I had to wait nearly 45 mins for assistance with paint where only one person was working while watching 8 employees stand around at the registers or walking around doing nothing. I won't be back to this store again. Which is unfortunate because it is closer to me than Home Depot, but I'd rather drive across town for a better shopping experience. read more

Alright, whoever is reading this needs to BUCKLE. UP. My mans and i are rebuilding our house so we can have the cutest, cozy home. While he was working, my king asked me to go and buy him a drill. Of course i said yes to my prince charming, so i hopped into my car and thought about where to go. I was going to go to target or walmart, but i thought "oh! Lowe's HOME IMPROVEMENT." I THOUGHT all lowe's had was tools and hardware and manly stuff, but what i found actually disgusts me. I found a portable bidet. That alone was vomit inducing. Selling something that has been up someone's butt should be illegal!!! I also found a kimchi fridge. This is America, nobody is eating old korean lettuce drenched in hot sauce. That is nasty. Our founding father, Gorje Washington would be EXTREMELY embarrassed to find out THIS is what you people are selling nowadays. Once i FINALLY found a drill, i looked at the price sticker and it read "$67.00." SIX THOUSAND SEVEN HUNDRED DOLLARS FOR ONE LOUSY DRILL?!?!?! NO THANK YOU?!?! Thankfully, my knight in shining armor has a lot of them dolla dolla billssss. He makes six thousand dollars a year (pipe down ladies, he's mine.) When i went to go check out, the girl working was all asking me why i was buying the drill! She was so nosey and when i told her that it was for my man, SHE LOOKED UP AND SMIRKED. HE DONT WANT YOU GIRL!!! EUGHHH!!! NASTY! DONT EVER THINK ABOUT MY FUTURE HUSBAND AGAIN, SKANK! Anyway, this dumb girl asked me if i wanted my receipt??? Like, ew no. That's such an ick ughhh. Anyway, i left as soon as i could. Never again am i going to Lowe's. Horrible experience. read more

Went into lowes to get few things for my project and ended up left everything at the counter and walk away frustrated. Ask for assistance at the check out counter to tools section so I can get craftsman tool and waiting for over 15 min with no help so left to HOME DEPOT instead. Home depot staff are much more attentive. read more

My stepdad and I were struggling to find the correct type of paint we needed but Anni was such a help! Especially because of her Spanish Speaking skills. Thank you so much Anni! read more

Okay so unfortunately I have to leave a bad review due to management. The staff are great. My previous 5 star review still holds. But I just had a terrible interaction with their manager, Linda. I was returning some items unopened in their packages- turns out I'm outside the 90 day window (surprising) - as they used my credit card to look it up, I can't see what the date was when I purchased. I asked how far out of 90 days and they couldn't tell me. But somehow they knew it was outside lol. Anyway I ask if I can just do store credit, since if I didn't swipe my credit card that I would've gotten store credit because they have no idea how long I've had the item. The associate said he would go ask Manager to I said sure no problem. I actually never asked for a manager. But lo and behold, Linda, the manager, comes walking over with a bad expression on her face, and even though I say hi and try to be cheerful. She ignores my attempt at friendliness and just goes straight to an immediate statement that was aggressive about. If it's past 90 days you can't return it. No exceptions. She proceeded to treat me poorly as I asked her to reconsider since I could just come back at another time and not offer my credit card to return the items for store credit. Same response, more aggressive this time. It's wild the items I was returning was probably worth $20. I'm also a member, and spend a lot of money at the store. This level of customer service is just stupid and now I'll be more inclined to shop at Home Depot as their managers. Take good care of me if there's ever an issue. Hope this store gets better with their management, definitely would not recommend any kind of interaction with Linda. Maybe she was having a bad day, I hope that's the case. But regardless, pretty poor interaction to begin with with somebody who never even asked for a manager. Save yourself some time and just go to Home Depot. read more

Had a great experience here every time I'm here. Personally, the customer service of the employees has always been excellent. My most recent visit, Jeremy in the plumbing department was so helpful! He provided me with information to help me make a decision of which products to buy, and what would be more cost effective. He helped me find everything I needed for my project. I needed some PVC cut at certain lengths, and he did not hesitate to help me! I appreciated his help so much! Made my shopping/project experience so much easier. read more

This review is for Lowes in 7500 Broken Branch Ln, Manassas, VA 20109 and not Gainesville Lowes. Lowes has a deal if you buy one of three Craftsman Items for $99 you get one of a set of 7 items for free. One of the items in the to buy list it says V20 13 inches String Trimmer (Item number is included) Guess what, the item number and the description does not match. The Item number is for a V20 10 inches string trimmer. So I asked... "As a customer I don't know what the item number is, I go by the description and as the description is promising me V20 13 inches string trimmer can I get that." The agent called a manager and the lady said that I was right Lowes should honor that and asked the agent to sell me that but the system did not accept the item number for the 13 inches trimmer so she call called the store manager, his name is David, for price override. David looked at the advert and did not care at all and said to me "I don't care what the description is I go by item number and based on item number I am not going to sell you what is in the description." I said to him that by putting that description Lowes is promising to sell me that but you refusing to honor your advert you are not honoring your promise." He said to me he does not care about description and was unfriendly and sort of irritated from my question and left. I went to Lowes the second day and was curious to see if they fixed the description guess what no they did not fix it. I think I should be able to buy as promised the V20 13 inches string trimmer and get with it one of the free items as promised in the advert read more

Lowes of Gainesville started a complete kitchen, makeover cabinets and all in August. Till this day, April 10, 2024 they have yet to complete my kitchen. We miss Christmas Thanksgiving my son's celebration of life because we didn't have a kitchen to cook in and to entertain family and friends Lowe's Gainesville The worst place in the world to have redo your kitchen. The store manager, Scott has no Customer Service skills whatsoever read more

I ordered an item from them online and scheduled the delivery for 8am to 8pm in two days (a Friday). They later sent me an email confirming the delivery on Friday and then another email that it would be delivered Friday between the hours of 8am and 12pm. I waited all day on Friday for the delivery and it never arrived. And I never received any notification that it wouldn't be delivered that day. I called Saturday and was told the delivery was scheduled for Sunday. They acted as if it was scheduled from the start for Sunday even though they had sent two emails confirming Friday delivery. And they wouldn't give me a narrower window for the delivery than 8am to 8pm. Totally disorganized. No care for customers once they get their money. read more

Arrived at 10am to order some cabinets and we were told the lady who works in that section would be in at 10:30. We waited until 10:35 before asking again and we're now told 11:00am. So I wasted an hour of my day and never got help with ordering my cabinets. UGH Also, requests to see the Manager were denied. read more

Patrick from electrical was the most delightful creature I have ever met. His hair smelled of freshly trimmed wood and his manor was fair. I had thousands of electrical problems before I met Patrick, but now I have zero. I love him please promote him and give him a raise. read more

The loading crew was amazing today. Not only did the cashier ring up the wrong mulch the crew gave us a refund without us going back into the store! Thanks for such great service Emilie read more

Don't order online from Lowes.com!! Apparently your order is ready for pick up to them means: Everything is out of stock, make a 20min trip up here for nothing. read more

Lowe's Home Improvement - They lie - Hardware Stores Near Me - Gainesville, Virginia

I recently purchased a dishwasher from this Lowe's. When it arrived the installers put it in, but didn't connect it right so as soon as they were done it started leaking. They back out to fix it and told me it was just a bad hose. When I hadn't heard from them in a few days I called the store and they told me it wasn't the hose itself, but that the dishwasher was broken and they would have to order me a new one as they had 0 stock (they didn't even realize they were supposed to order anything until I called them. The contractor did not follow up with the store). When they finally came and swapped it out everything looked like it was working fine but about 2 weeks later I noticed that they actually busted the cabinet behind my dishwasher (the dishwasher is in a cutout that sita away from the wall) so that the entire panel is loose. They did a pretty good job with my flooring installation, but I won't be ordering appliances from here ever again. read more

Now we know that there are employees in the store but the telephones are either not answered or they pick up the phone and then hang up. You then go back into the phone call abyss. Completely unacceptable for customers to have to drive to the store to ask simple questions. read more

***DO NOT PURCHASE AN APPLIANCE FROM THE LOWES IN GAINESVILLE IF YOU WANT IT DELIVERED. They contract out their deliveries and the service is unreliable and the store does not back the delivery company's mistakes (trying to come late at night, on Sundays or even when they are not scheduled, including bringing the wrong product). You would be better off paying the extra money using another store, other than Lowe's. It was funny because Lowe's made me wait until the next day to credit me for the wrong delivery that was not even taken off of the truck. I am still waiting for my credit and phone call. Avoid the Lowe's in Gainesville at all costs. read more

It would be faster to get your Class A license, rent a flat bed truck and pick your order up yourself than to wait on a delivery from lowes. I placed an order for trex decking materials and was told it would be delivered 4/15. The day came and went and I called and they told me that I wasn't actually on the delivery schedule at all. She added me to the schedule for 4/18. I received an automated call with a delivery window the night before. Again, the day came and went and no delivery. They then told me my items weren't in stock and that's why it couldn't be delivered (even though I received a call the week before saying everything was in). Still waiting on my delivery and a call back. I'm not sure if either will actually happen. Even placing the order was difficult. Nobody in store could agree on the price for my items. read more

NEVER order CABINETS from this store. The customer service is the worst ever. I have worked with them twice now and never again. The cabinets never arrive without issues and defects. In one of our orders there was a live rat that ran through our house for two days before we found it dead after eating dried rice. In February 2021, I ordered six cabinets to go across from the kitchen. It is probably one of the smallest orders they have recieved, two large pantry and four small ones to connect them. They finally arrived in Oct/Nov 2021, and they ARE STILL SITTING IN MY LIVING ROOM. There is no project management at Lowes. They let their contractors take as long as they want without any communication. I had an installation date schedued at one point, and nobody showed. I called the number that I was given to call the contractor (Home X Remodeling) and found out that Lowes had changed contractors to CME Corp. three weeks prior. Not one of these companies thought it necessary to call and tell me about the change and delay. Several weeks ago, I thought we were finally having them installed to find out that CME sent someone to just open the boxes. I don't hear anything for weeks, I just called Lowes to report that CME is not communicating anything only to find out they are reordering all of the cabinets. I am supposed to just store all these cabinets for another 8 months while they replace them??? read more

I had them install a storm door $650 and the glass won't stay in. Lowes cares less, and can't follow thru on getting it replaced even when the manufacture has approved it. Home Depot does a much better job. read more

Came in looking for gloves and Annie in the paint section saw me looking around and offered to help. Went above and beyond to make sure I had the right gloves for the job. Also a young man who was a very new hire I think less than a week, was very professional and helpful. Praise to the one who hired these two. Service is usually poor at this location but it looks like things are turning around! Well done! read more

So stopped here to grab bins for our Christmas ornaments. The gentleman who helped us was friendly enough although he was not really sure if they had them or not. Luckily my 10 year old daughter found some red collapsing bins on a self. When we got the check out everything rang up at regular price even though there were signs that sign Christmas 75% off. So I asked the clerk if the these items were included and she just looked At me and said "no" and handed me my items and said next. So NO BAG. NO EXPLANATION. NO NOTHING! First, I only came in here because Target had nothing and there was not a Home Depot. Secondly, I won't be back. This is why I only shop at Home Depot. Lowe's employees are rude and inconsiderate read more

After calling and being hung up on, I finally got through to the paint counter to confirm that my order could be pretinted for curbside pickup. When I didn't get confirmation that it was ready after 5 hours, I called and was given nothing but attitude - essentially being told "I don't know when it'll be ready - maybe tomorrow". Keep in mind, I had placed two orders with Home Depot that were ready within the hour and were picked up with no issues. The next morning, I got confirmation that it was ready so I called to confirm that the paint was mixed. After being hung up on twice, I was told "We don't offer that service over the phone." I asked for the manager, and Tyler said the same. I asked what the difference was between having it premixed (matching a color he could pull on my account because I had simply run out of paint I'd already had) and having it mixed in the store, he said it was to avoid returns - which still made no sense. I let him know he could mark it nonrefundable, and he still refused, so I decided to go to the store and have it mixed. I saw the line was about 20 people deep, so I opted to call for curbside and then just walk it in. I finally got through on the third attempt. After being transferred twice, I was asked if I had an email confirmation that it was ready. I replied that I did and was told, "Well you're just going to have to wait then" and was put on hold. I waited for about 5 minutes before getting in the customer service line, making it to the front after about 30 minutes. When I got there, the CSR asked how she could help. I let her know that she could have helped by picking up the phone I'd witnessed her watching beep for the past 30 minutes, to which she replied "sorry". I gave her my order number, and it took her about 5 minutes to find it, even though it was in its own bin behind the desk. Side note - she was wearing a mask pulled below her nose, and the only other person "helping" her was not in a uniform and was wearing no mask. There was one 8.5x11 social distancing sign as well. She handed me my order without checking an email or an ID, and I didn't have to sign. I walked to the paint counter and gave them the information - only to have him mix it incorrectly. He told me I should take it home and return it if it wasn't right - so I had to explain that I would never in my life be stepping foot in that store again. To his credit, he kindly remixed the paint, leaving Lowes with the gallon they were concerned about having to refund. I was then again told that if it didn't match, I could return it... so I'm not sure what the problem was with mixing it for curbside pickup in the first place. In short, save yourself some trouble and go to Home Depot. read more

This place is trash, Martha and Jeff the "hiring managers" are pretty lousy at their job and they are unfit and unprofessional with their hiring process. They schedule interviews with people at a certain time to ensure these people show up while they're not on the clock so they don't have to do their job of HIRING PEOPLE. They give Lowe's a bad name. read more

Pathetic customer service. Occasionally find employee who knows his merch but it's the exception rather than the rule. The other day I asked the guy working in tile which grout to buy. Clueless. He starts reading the bags of grout, can't figure it out. Lowe's also likes to block it's aisles with pallets of stuff for sale so a shopping cart can't get through. I mentioned it to a worker in the next aisle and he said,"I'm not responsible for that". My husband asked an employee to help him load some roofing material and he said, "Oh crap". On the upside, they have great outdoor plant selection. They usually have what they advertise in stock. Nice appliance selection. Lowe's has great stuff for virtually any home-related project but dealing with staff there is exasperating. It's also the only game in town as hardware stores with knowledgeable staff are virtually extinct. read more