Very unprofessional. I honestly returned the unused part within a short span of time. I have not received my refund yet. everytime I call I hear an excuse. I spent over 35 bucks just to return. the item. I would not recommend to buy from them. Pathetic experience. read more

We were told the $99 diagnostic fee would be applied to the repair cost. The technician never gave us an estimate of the total repair cost and refused to deduct the $99 diagnostic/service call fee when he presented us with the final bill after the repair was completed. There was no one to discuss this with at Appliance pro and when we called, the person said I needed to call a different number and hung up on me. read more

Terrible. The call center transferred me to an unidentified business who sent an unidentified person out to my home. He charged me $412.34 for a new ice maker, put it in and it doesn't work. I called Appliance Pro again and they refused to help. SCAM!!!!!! read more

I ordered parts from them and the ordered was place and shipping. Then they claim there was a problem with my bank and they cancelled my order. After spending hours with them on customer service they could not get my order replaced and just asked me to reorder. But when I reordered their site would NOT let me order expedited shipping (what I had originally ordered) I think some very big BS is happening. Worst customer service experience EVER! Order from another company!!!!!!!! read more

They have the worse service I had been experienced in my last 40 years, customer service is very, very bad, never response calls, voice mails, text messages. This company is assigned as service company from my insurance, technician came to diagnose the defective part, and claim is approved within 48 hours after his first visit, I noticed the technician and he said he will be ordering part and it should take about 3 days. However, since then, this technician become a ghost, he never reply text messages, answering calls and voice mails. The worse situation is, this is a one man company, he is the owner, the technician, the one whom ONLY answering phone calls. My defective appliance is still siting there without fix after one month now, and the brand of my appliance neither antique nor expensive, it is a very command brand people can buy from any appliance stores. DO NOT WASTE your money and time with this company, they think they are professional, but they are not all at, they are self-excessed, arrogant and rude. I rarely write reviews online, but the service of this company makes me frustrated, detest, and deeply disappointed. They don't even qualify with one star rating. read more

I called them with a commercial ice maker issue for my work. They are horrible with scheduling. The lady in the office doesn't seem to know anything. She takes your number and says she will call you back, and never does. Then there is a guy named Nick that also answers the phone and never knows anything either. The son of the owner seems nice enough, but doesn't communicate very well with updates, and just leaves the job with no notice, and no follow up. Left our machine worse off than before. DON'T USE THEM. read more

We used these guys for a $300 fridge fan repair in 2017 so called them for a repair on a Viking oven. Tech came out on the same day I called which I guess thinking back could have been a red flag since everyone else was backed up. Anyway, the tech came out and explained that he would try an initial attempt with a small part but was pretty sure that would not work. It did no work so they explained that two major parts would need replacement. Total parts quote was around $1200-$1300 so they asked for $800 partial payment and said they would call back to schedule the repair after parts came in. That was three weeks ago. Called, left messages and emailed to get an update - crickets ....no answer, no email. Not quite sure if I am out the $800 just yet so hoping they get back to me. Already put in a fraud report with the bank since I used a credit card. I think they may just be incompetent at running a business but maybe able to do repairs when they are up to it. As consumer we have to be careful to get more information in writing (I did not) so it works both ways. But I trusted them from a past repair. Oh well, be careful of these guys. read more

Unreal. Took my deposit and did NOTHING but miss appointments and lied to me. I'm still trying to get my money back! DO NOT USE THESE PEOPLE! read more

STAY AWAY!! We had to find an appliance service company on a short notice on a Saturday. We found Appliance Pro Inc on google search that was near our location that could also come the same day to fix our freezer. They came over and started working on the fridge. They were 2 people and one of them started to pull vigorously on one side of the fridge while the other stood there. Then he also pulled from the other side to slide the fridge out of its place. As soon as they pulled it out water started rushing within the wall behind the fridge. We all ran downstairs to shut off the main water valve for the whole house. When we did they came back upstairs like nothing happened and started to take apart the freezer. They looked here and there and said that the problem was the motor fan. Said we had to order parts. As they were putting the freezer door back in its place they said that there was an ice cube stuck on the freezer door and that was preventing the door to completely seal shut. Thus, causing the fridge to work more to cool. At the end they said the whole problem was just an ice cube and not the motor fan. So we were going to order parts that we didn't need to. When they put the freezer door back on i asked them what we were going to do about the water. The guy started to get all furiously with me and started to tell me that they didnt do anything and that my pipe was too old. The house was completely redone just 5 years ago. He said he was going to leave and that i needed to find a plumber so they can do something. I told him that he needed to take responsibility and call a plumber himself. He didnt even let me express myself and told me to stop talking with his hand gestures and walked out the door while i was still talking. He left me with no water in the house and i have kids. We cannot be without water on a weekend. He also broke my drywall to see where the water was rushing from. He left a mess in my kitchen. The water leaked down in my basement, stained my ceiling, and leaked down from the floor. I had to call other plumbing companies to come and cap off the pipe, cut my basement ceiling to empty excess water, and clean the mess that this company left behind. On top of everything he calls my husband and asks for $375 for service charge and then he will be willing to arrange a plumber to fix what he broke! Rude, irresponsible, unprofessional, and clueless company and workers. Do not call them for their services. They will make a bigger mess and cause other problems. PS my freezer is still not fixed and i still cannot use it! read more

Appliances Pro - Appliances & Repair Near Me

I called appliance pro for my microwave oven combo. The turntable kept on running even when the door was open I wasn't sure what was going on. I looked up an local appliance company. Called appliance pro and they came out the same day. They were able to diagnose the unit quick. They said they had the part on the truck and were able to fix it the same day, I had a working appliance. I will definitely call appliance pro for any future appliance breakdowns. Thanks jay! read more

DO NOT USE THIS COMPANY! This has been the most frustrating experience I have ever had with a repair company. The most important aspect of this review, they were not able to fix my dishwasher after repeatedly promising it could be done. Owner is rude and confrontational. Repair person admitted to making several mistakes and now I'm left with a dishwasher that functions worse than it did prior to their fixing it and I'm out $275 for their "repair" they do not provide any explanation for their pricing, apparently they just grab a number out of thin air. They did not conform to COVID safety guidelines, no gloves, masks came off when they thought I wasn't watching. They do not stick to their schedule, often not showing up when they said they would, or showing up a day early because it was easier for them (didn't take into account I asked them not to come that day as it was too late and my kids were about to sit down for dinner). One week they said they would come out on a Wednesday, they did not show up and when I called to ask if they were coming they said it was my fault for not telling them when to come even though we agreed on a day and time frame. I can't stress enough, worst company I have ever worked with. The repair person (sony) was nice, but seemed lost in some aspects of being able to repair appliances. Everyone else I dealt with was rude, confrontational, arrogant, and well strait out lied to me. I can only guess the positive reviews here are either the owners or their friends posting positive reviews. *update, they offered a partial refund for not being able to fix the dishwasher, shocker, no refund has been received as of 2 months later. read more

Needed a oven repair. Found them on google came out the same day. Following day came with the part to make the repair. Service was quick. Thanks! read more

I have to agree with the majority of the other reviewers here. Appliance Pro, Inc. is not a company that I would recommend to someone I care about. It's been a week since they first came to look at my Samsung fridge. They have been "ordering circuit boards", "checking on them, will get back to me within an hour", etc. They will not give you an answer that you can count on and you definitely do not want to rely on their arrival window. Do yourself a favor and call someone else! read more

We got their name from Montgomery County Best Pick Reports guide. The whole experience was awful. They came, were paid $385. and did not fix the problem. They have given us the run around something awful. The so called technician that came to my house had to order parts. He came two more times and the problem was never resolved. Recently I was stood up twice by them, wasting two days that I could have used. I am going to take this up with the credit card people AND report them to BBB. I see that one person reviewed them on Yelp and gave them a very bad review. Wish I had checked that out. read more

These people damaged my door when servicing my dryer and would not repair when asked to fix the damage they made. Now I have to pay to hire another handyman to fix the damage they created. It would have been cheaper to buy a brand new dryer than to hire this provider. read more

I should have looked here first. $295 to reinstall a dryer vent duct that fell off the wall behind the washer-dryer. They had no tools to move the washer-dryer combo. I have to let them use my stool and ladder so the Nick and his guy to get access. I had my dryer repaired a year ago for $100. The ad said free service call with repair but at the end of the job Nick said all service calls are free. That's not what dispatch said. Also $295 was the maximum if they had to install a new vent on the wall - they did not, they reinstalled the original duct. The worst thing was Nick grabs my hand and shakes it like that is supposed to seal a deal. I needed the dryer repaired. Stay away. read more

I did appreciate the same day service. However, the gentleman charged us $440 to install a new mother board in our fridge and installed the wrong one. Our fresh food kept freezing no matter how much we adjusted the temperate settings until we finally just ordered a new mother board online and replace it ourselves. read more

These guys came out multiple times to my home. Months later, everything is still broken. They do not get the job done. Don't waste your time. These guys barely speak English, scheduling is a pain, they arrive at inconvenient times and try to overcharge you. They literally wanted to charge us for double the price of a new appliance. Their tracking system needs work - they claim to have no record of past customers beyond address. Seriously, look elsewhere if you want something fixed. read more

Not only replaced non functioning heating element but told us the other element was working fine...no need to change it out. I always appreciate it when there's no attempt to do something unneeded. He also cleaned out the downdraft and reattached better than it had been prior. No charge for that. read more

Oh boy. If I could give this place negative stars I would. My story starts back a few years ago when my less than 5 year old furnace stopped working on the coldest day of the year. I was in a bind and this was the only company able to come out that day. They replaced my ignitor, I had heat and all was well I thought. Almost exactly one year later the ignitor failed again. I called Appliance Pro again and the same tech was sent out to condo. The ignitor is replaced a second time and on this man's way out of my condo he has the gall to tell me I should get married. As if a husband was the answer to my broken furnace. Absolutely not ok. Fast forward to this frigid week. When outside temps were 0 my furnace started misbehaving. Sometimes I had heat and sometimes it wouldn't ignite. I called a reputable company this time. This new technician discovered that someone had placed an unnecessary, additional air filter inside the furnace that had likely been there since before I bought my condo. This is something that should have been caught twice by the technician from Appliance Pro. This filter was nearly disgustingly full of years of dust. No wonder my furnace was functioning so poorly. I'm lucky I didn't need a full replacement. Don't give one cent of your money to this company. read more

DO NOT USE THIS COMPANY!!! Summary: It took me two weeks 7 calls and lots of excuses only for them tell me they couldn't find the right part to fix my washer. Called another company the same day this company notified they couldn't fix it and they came out the same day and completed the work. inexperienced, and unprofessional... DO NOT USE THIS COMANY! I called Monday 10/8/18 and was told that they would be able to fix my top load washer lock the SAME DAY (if you have this type of washer you know it doesn't work without it). Johnny, repair guy, came out and said they would have to order it, after calling and following up 7 times withe the office and being told Johnny would call me back, I never heard back from him. Even called Johnny directly no call back and his voicemail is some sort of joke pretending he answers but it's really his voicemail. Fitting as this company will treat your repair like a joke. KEEP SEARCHING AND DONT WASTE YOUR TIME WITY THESE AMETEURS . read more

The owners son Sonny was excellent and prompt on a Sunday call. Bright, courteous and thorough he addressed the same problem as another repairman the year before but went the extra mile to ensure the entire defrost cycle System was cleaned, inspected and tested before departure. He educated us along the way and again, was extremely courteous and professional. Agree with others that confirming the location and timing was helpful. read more

Appliances Pro, Inc. is perfect if you enjoy having your problem misdiagnosed, waiting hours for technicians that don't show, and being BSed on the phone. I called Appliance Pro on a Friday about a dishwasher. A technician came out on Saturday. He told me I needed a new control board but didn't have the part. He took my credit card information and said the charge would only go through when the job was completed. He said that he could get the part and install it on Monday or Tuesday. I got a text at 6:45pm on Tuesday saying he wanted to come over. I wasn't home so we set it up for Wednesday, but put he put it off until the next day Thursday after 4. He did not show on Thursday. He did not call or text. I had come home early from work to be there. After calling and texting him, he promised to come the next day Friday between 5 and 7. No one showed. I called and texted at 8:45pm and told him that he did not have authority to charge anything to my credit card. He said that a charge may have already gone through for the part. As it turns out, no part was necessary. I called another company that came out the next day. The tech found a piece of a broken rack roller jammed in the drain pump. He plucked it out and the dishwasher worked fine. He charged me $99. read more

Stay away. I think I have been scammed, but they were such a pain to deal with, I am not even sure it's worth trying to get my $650 back. After countless (maybe 10?) trips to my house by various techs, one $650 bill, several parts later, and three months without a washing machine, we finally gave up and just bought a new washer for a thousand dollars. I would sure love that $650 back... The tech who came the most times was very friendly and I could tell was genuinely trying to fix our washer. Trying to schedule anything was a NIGHTMARE. For example,the owner texted me once and just informed me that he was going to be at my house in 20 minutes (without warning) so that he could look at the washer. I told him I could drop work and come home but it would take me 30 minutes to get home even if I hurried. He then had the gall to ask if I could come more quickly than that! I have never experienced such an unprofessional company. I really wish I had checked yelp first. I will never make that mistake again. read more

As an update contested this charge with my credit card company. I received word that they were contesting my charge back and in the notes it was due to not contacting them after my second visit of failure to fix. In fact I did verbally and as an aside I was also contacted via yelp. I called appliance pro today and called them liars as I did attempt to contact afterwards but was told twice I would receive a call back (which surprise...never happened) and also reiterated what was discussed via yelp pertaining to my greivances. I was told I would receive a call back. To appliance Pros defense I spoke with two very competent women who assisted me with great customer service and this time I was even called back! They both assured me that the tech was fired and they are taking an active role in improving their customer relations. They also assured me they would write a letter to the credit card company that they will give me my money back. Janee was one of the women and I believe the other was Sonya? I gave them extra stars and re-reviewed because they admitted fault and offered to fix my charge. read more

My experience is that they offer competent service, but aren't at all good at communication or at scheduling. It seems they have a central dispatch, but not very close contact with their techs. In fact, the tech I had told me not to call the central number but find him on his personal cell phone. In any case, what should have been a simple one day repair took 6 days of calls , scheduling and rescheduling. Oh - and only a partial remedy. Not calling these folks back, that's for sure. Life is too short. read more

When I initially called to schedule the appointment they were responsive and showed up at the allotted time that day. However, the repair (a new control panel) was a different story. I had to follow up with them for five days asking about the status of my order after they had cashed my $250 deposit check. After finally getting them to commit to a time to come back to repair my disabled refrigerator they were late. And the refrigerator was not completely repaired and I've spent three weeks trying to get them to come out to no avail. Even made two appointments where no one showed up. Would not reccomend!! And my refrigerator is still not working. read more

Called on a Sunday, 9am, been in the 90s all week, for A/C condensation drain clean out. Told that the repair would be between 11 and 2. It's 12:40 and the repair is complete. The tech was fast and friendly. It was pricey at just shy of $200 for a compressed air flush but it is a Sunday and after waiting around all day for another company to call me back I'm just happy to have it taken care of so promptly. I will call again if in need of any emergency repairs. read more

Appliance "Pro" do not deserve even a one star. They are by far the worst and most unprofessional "company" I have come across as a builder. They are scammers and I wish I read the reviews prior to hiring them. They will be quick to take your money and run. My 2010 (new) refrigerator stopped working and I found Nicks and his company online. He sent his technician, Zain. After running tests, he assured me that the compressor was fine and he only needed to replace a board ($425). I gave him his $200 deposit. After he received his deposit, he was never on time. When he finally came to replace the board, he then told me the compressor needs to be replaced for an additional $700 (remember, prior to the deposit he said it was fine). I spoke to Nicks several times and he informed me that this is my problem and he will not refund my money. They destroyed my refrigerator. I called the bank and immediately canceled my check. Worst ever. read more

One of the best services! I've had two services done from them my refrigerator and my A/C both at a good price and tech was fast at his work. I will defiantly be calling them back if need any services done and they will be getting plenty of referrals from me! read more

Do not use these guys! They scheduled to be at my home between 2-5. Called and said they would be there by 6. I had to call them after 6 and they said 45 more minutes. When he arrived he gave my wife a price of $450 to fix my washing machine. My wife said it was too much he then said $350. She said it was still too much and he went to $300. She told him she would need to talk to her husband he said she could just pay for the service call at $59.99. My wife said I thought it was $49.99, he. Said oh yeah it is $49.99. Very shifty guy. I called the company to talk to the manager, I was told he was gone but they would have him call me back. He never did. If I could give them zero stars I would. He tried get over on my wife by overcharging her. read more

Will not deal with this company again. Customer service was horrible during multiple calls. Technician showed up an hour late and didn't call to say that he was running late. Office personnel did not call me when they indicated they were going to call me. Office personnel lied to me about ordering a dryer part to arrive on a certain day that I already paid for and I have not received it. Will be reporting this company to the better business bureau if I do not receive my dryer part in a timely manner. read more

STAY AWAY from this company. They are terrible!!!! Gave a window of 11-4, showed up at 4 said he needed a part would come back at 9 the next day. showed up at 7:00 PM!!!!!! Then says he still cant fix it and says he needs another part, will be back at 9 in the morning. It is now 5:01 and he is nowhere to be found. And, whatever he did has caused additional leakage from the dishwasher that has ruined the floor in my kitchen and caused more damage to the ceiling on the floor below. Every time we call, we are told they will call us back in 20 minutes! HORRID! read more

I have been very pleased with the service I got from Appliances Pro, Inc. I needed to get my refrigerator fixed, and had gotten bad service from another company. Appliances Pro came in and fixed the frig in about 1/2 hour. The repair person knew the exact problem and had the part to fix it. He was clearly a pro. read more

Appliances Pro, Inc. heavily advertises on the Internet as repairing appliances (stoves, washers, dryers. etc.). I used them last month to repair my stove, and after some contusion on their part as to what was required, they competently obtained the part and made the repair. This month I called them to repair a clothers dryer. They made two separate appointments (setting up a three hour window), and did not show up either time. When I called them after they missed the second appointment, the response was "we can come tommorow, does one day really make a big difference?". I will never use them again... read more

Appliances Pro, Inc. absolutely needs to work on their scheduling. Today, I expected them out between 12-3, and they did not call or anything until I called them after 3 P.m. today, they did not arrive to my house until 4:20 P.M. I hope you will use my recommendation not to use these folks. They are not conscious of your time. read more

I used Appliance Pro for my Whirlpool washer. They are very easy to work with, quick response, same day service. So far after service, I have used the washer several times and it seems to be working fine. I will definitely use them again. read more

This is a family owned business, called this technician on a very frigid cold day to check out the heat he came on Friday, @ 8:00 pm first he said oh I don't have the right part with me but if you pay me extra $100 cash I'll get the appliance store open for you and get the part, I didn't buy that...may be he thought I'm a women what ever he will say I'll believe him...just wanted to get extra bucks in his pocket from me...what appliance store is this ? Never heard ....then he keep changing his statements, paid him cash didn't showed up until after 4 days, keep telling me oh I'll come tomorrow at 1:00 pm..6:00 pm...8:00...I called the company directly, to get more info about his company, his father was very rude, started yelling at me instead of listening and resolving this issue, told me we'll get your money back do not call here again, never got my money back...complaint to Better Business Bureau very next day...Horrible company, they're cheaters, liar's, not reliable at all, very unprofessional....Better Business Bureau should revoke their license, I'll highly recommend to people who're affected by this company to complaint to Better Business Bureau...What a shame...If I have rate them it should be 0.... Edith J. Godwin read more

I had called the company to help with repairing my stove. The service call was prompt with two guys showing up in a matter of hours. They spent about 10 minutes tampering with the stove and were unsuccessful to even open the stove top. In any case they told me that the ignitor needs replacement. They charged me $60 and told me they will order a replacement and come and install it. However, despite repeated reminders no one has come to fix my stove. I think this company is a big scam and just try to collect service call charges without doing anything. I would ignore the rest of the good ratings since these are misleading at best and most likely fake. These guys don't even have a physical address on their web-site. Seem it is like a call center and they just hand out orders to local incompetent buffoons with a toolbox. Save your time and money and look elsewhere read more

Barely worth one star. A bunch of incompetent Croatians who hardly speak English is not a good recipe for an appliance shop. If you make an appointment they don't write anything down because they can't speak or write English very well. God knows what appliance parts you will get. Avoid. read more