I had a great experience with Appliance connection, but you must use the correct website. There is…read morea lot of confusion because there is a questionable company with the same name. **Just make sure you reach out to Appliance Connetion in Woodbridge.** I worked with Mr. Richard Doverman on the sales staff. He was very responsive and answered my questions. He even proposed an alternate option at a superior price. Installation was efficient and occurred within the window proposed. Although this was my first experience with Appliance Connection, I would use them again.

I had an excellent experience with Appliance Connection recently. They were awesome. Knowledgeable…read moreand helpful sales staff, seamless buying process, efficient and careful delivery and installation, and best price for my replacement Liebherr refrigerator of all the local appliance stores that sell the Liebherr . And there was no delay in getting the brand or model I wanted. Best of all, this purchase was done entirely over the phone with salesman Rob Mosier, without having to make an in person visit to the store.

Would give it 5 stars but their marketing is sub par. They…read morepost on Facebook, offer up, letgo... but they post things that are already sold and never update it. They give excuses why it isn't updated. You have to take a trip to the store to actually see if the item is really there....very disappointing. I have sent clients here and bought a really good used refrigerator and dryer so that is 5 stars. Best deal in town!!!!!!! Recommended them to get a yelp page to promote their business but if they can't handle the other apps then yelp will hurt them in the long run.

I bought a stove from Kayden appliances on 7/29/19. Got 45 days warranty. When I called for a…read moreservice, Lady told me there will be delivery fee will be charge, Since I picked stove my self to save delivery fee. Asked for a tech visit, she said, there will fee between $80-$100. She was not giving me any option to get repair my stove. She said, I need to bring it back or pay delivery fee to get it check. While I was talking to the lady at this location, she was laughing at me. She was very rude. Bad customer service. Will not do business with this unethical people.

I rarely leave reviews, but this has been one of the most frustrating customer service experiences…read moreI've had. I purchased a stove from this store and have been dealing with issues for FOUR months. The original unit's oven did not work properly, and after months of back and forth, they replaced it , but I had to PAY EXTRA for the "new open box" unit. This was not a free replacement. When the replacement was installed, the installer tested it and said the stovetop wasn't getting hot because it had been sitting out in the cold for a long time. I was told that if I had any issues, to call the store. The stove never worked properly. When I called, I was then told they would charge me to send someone out to look at it, even though it was just installed and I was following their own instructions. I even had to physically drive to the store because they were not answering calls. While I was there, I overheard the manager say, "I'm going to take my time and eat my lunch, she can wait." After four months of ongoing issues, that level of unprofessionalism was shocking. Instead of taking responsibility or even inspecting their own installation, I was told it was "my issue." After months of stress, paying extra for a replacement, and still not having a working stove, I asked them to pick it up and refund my money. I paid for a working appliance. Instead, I experienced months of inconvenience, additional charges, and dismissive service. I would not recommend doing business here.

From the owner: At Best Appliance Outlet, we specialize in high-quality used and scratch-and-dent appliances at…read moreunbeatable prices. Every appliance is tested, cleaned, and ready to use, so our customers get top brands without the high retail cost. Located right here in Lake Ridge, VA, we’re proud to serve our neighbors with friendly service, honest deals, and same-day pickup options.

DO NOT PATRONIZE THIS COMPANY! I had to rate it for one star to post a review, but it is really a…read morezero star experience. I placed an order for 6 TV's and was promised delivery and installation in 2 days on Saturday December 13. This order was for more than $6,000. On Friday the 12th the installer called to say he only had an order to install 1 tv and did not have it ready. The store salesman and his manager told me the installer would bring the products with him. The installer told me he never brings the products and that delivery would come on a separate truck that was not scheduled until late on Saturday. Now I just received a voicemail from a number that was identified as spam. It was a Best Buy customer service rep "Josh" (probably not his real name). The message was to reschedule delivery to another date. I have call and left 2 messages and he has not responded. To this company I am just another damn customer. I was deliberately misled when they said that they had the 6 TV's in stock along with the sound bars and brackets for the sound bars. DON'T BELIVE ANYTHING THEY TELL YOU. Customer service is non-existent and I intend to cancel my order.

Tried to contact my appliance salesperson by phone. Only phone access is through a "local" 703…read morenumber which is NOT the store. The bots and human bots were cyber voids. Best Buy should advise customers that they CANNOT contact the store directly but must go through bots and waste time. Personal visit to the store is best option. The salesperson however, was excellent. Unlikely future purchases for large appliances will be with Best Buy/Woodbridge. again.

Warning to Other Consumers - Dishonest and Unreliable Service…read more As a small business owner, I'm very hesitant to write negative reviews, but I feel it's important to share my experience with Appliance Magic to help others avoid what happened to us. Our LG washer/dryer broke, and based on online reviews, I contacted Appliance Magic for repair. The first red flag was that their initial quote was $150 higher than the last company we used (who is unfortunately no longer in business). When I showed them the previous receipt, the technician reduced the price by $50. The technician came out and replaced the drain pump, and we paid in full. However, the machine never worked properly after the repair. He came back a second time to try to fix it, but it still didn't work. We then hired another appliance company for a second opinion, and they immediately identified that the wrong drain pump had been installed, which explained why our washer still wasn't functioning. When I contacted Appliance Magic to ask about replacing the incorrect part--which was supposed to be covered under warranty--they insisted on charging us again for both labor and parts. We ended up having to pay the other company to remove the wrong pump and install the correct one. To make matters worse, the phone number for Appliance Magic has since stopped working, and I've been unable to reach them for any resolution. I'm embarrassed to admit we were scammed, but I hope sharing this experience helps others avoid the same situation. Be cautious before doing business with this company.

Trash! They came and "fixed" the water line for my refrigerator. Days later, we discovered water…read moredamage in the basement ceiling, below the refrigerator. The technician hadn't sealed the line properly which caused the damage. We currently have four dehumidifiers in the house (two on the first floor and two in the basement.) We have to get new hardwood floors for the area under the refrigerator and get our basement ceiling repaired. Of course, now our calls go to voicemail and they haven't returned a call. AHS won't get involved so, my opinion of them is bad as well. Don't walk. RUN away from this place!! AHS, stop referring this company to your clients!

I was so happy to find out there was a new vacuum repair shop in the Woodbridge area. I have a 30+…read moreyear old Electrolux vacuum which needed repaired. I wasn't sure if anybody would be able to find parts for such an old vacuum, but the repair technician at vacuums Unlimited was confident he could find those parts. The work was completed within a week and the vacuum runs great! I highly recommend this store. They saved me a lot of money since I didn't have to buy a new vacuum. But even if you do need a new vacuum, they have a great selection on site! Sandy M

Knowledgeable and attentive staff! Fixed my 9-year old…read moreMiele vacuum right away and answered all my questions. I'm glad there is a new vacuum store here in Woodbridge since I'd purchased mine from the previous store, Quality Vacuums. p.s. The store signboard hasn't been approved to go up yet but it's in the same spot, between ABC store and Afghanistan market on the Dunkin' side.

If I could give this place 0 stars I would. Were do I start....I placed an order for a full…read morekitchen apliance upgrade on Feb 28. When I placed the order I was told that everything was in stock with the exception of the range. I was asked if I wanted separate deliveriea and I said no.I want everythin at the same time. Delivery was scheduled for March 18th which was the soonest after the range came in. Then I was asked what time works best and I said morning so we booked 8-12. Fast forward to the night before installation. I get a call at 845pm from an associate saying my diswasher would not be delivered the next day because it was not in stock. Later I was told it was i stock but because of a mix up they separated it from my order. The next morning I get a call from the Geek squad installer saying he would be at my house around 230. Remember my window was 8-12. They have 2 team...one that just drops stuff off that doesnt require installation (fridge amd stove)one that actually does the install (dishwasher and micro) So now...they have basically taken up my entire Saturday. So the guy finally comes to install the microwave and its the wrong one. WTF!!!! So I basically wasted the 2nd half of the day for nothing. I called the office to complain. Spoke to Matt and Jason the manager. I was told by Jason they filled an escalation on my behalf and i should hear from someonein the next couple of hours to discuss compensation from my troubles. Still havent heard from anyone as of April 2. I I went into there the following monday, March 20th so see what the hell was going on with my stuff sinceI had heard from noone. They couldn't figure out what was going on so Jason ended up upgrading my appliaces in an attempt to make things right and get my dishwasher and mcrowave sooner. That deliver was bot until April 1....remember I purchased the appliances on Feb 28th. So now lets get to that installion. It seemed to go amoothly until at the end the tech tella me he sawa minor leak under my sink (mind you there were no leaks prior) He said nothing to be overly concerned about but I would keep an eye on it and you may want to call a plumber. This happend to be the connection to the water line for the dishwasher (I didnt realize this until after the fact) He also said he could remove my old water line and had to leave the existing one. The next day I look under my sink and it a mini flood down there. So lets ise a little common sense here. There just so happens to be a minor leak under my sink to the water connection that you were unable to remove the line from. Secondly if you noticed a leak...why the hell would you continue to install the dishwasher. Go to the store and they tried to say it was a preexisting. Bullshit! So I'm currently in the process of dealing with this now. Do youself a favor and stay the heck away from this place.!!

I will now buy all of my appliances from Pacific , but I will never purchase a Bosch product. I had…read morea terrible experience with a Bosch dishwasher. But Jefferson Bates quickly rectified the situation and replaced the terrible Bosch dishwasher. Jefferson Bates made me believe in customer service again. He is an outstanding representative for Pacific Kitchen & Home

This store was very quick to sell me items in October of 2024 that to this day has not been…read moreresolved. I purchased a washer dryer set an refrigerator with ice maker. The washer leaked, they attempted to fix once to no avail. The last time I asked them to come fix the leak they sent me through a warranty company that wanted me to pay them $100 for service. They did not honor their in store warranty. Tgmhe ice maker on the refrigerator never worked. They have been out 4 times to fix, even putting in new ice maker to no avail. I sent them a nice email asking to take the refrigerator back and refund some of my money and my email has been ignored. They want me to wait until they may possibly get another refrigerator and switch out. I have waited patiently for 4 months for a fully functional ice maker and want to go elsewhere to purchase an open box one but this store will not negotiate with me. My next step is to take them to small claims court and see if they ignore a demand letter or a judge. I would never deal with this place to purchase anything. Service after sales is terrible and they ignore their customer after the sale.

If I could give this place a zero I would. My next step is taking them to court. They sold me a…read moreused machine with a supposed warranty. The machine has a faulty motherboard and died a little over one month after purchasing. Then they told me I would have to pay a 'deductible to use the insurance. When I initiated a credit card company claim they sent me an edited invoice which now had the warranty and terms and conditions attached. To this day they haven't tried to pick it up. I had to pay to get a new machine. DO NOT SPEND YOUR MONEY WITH THESE THIEVES.

I've been coming to Pitkins since the mid-70's (as a kid with my dad) as I grew up a couple of…read more "Dales" from here, in the B section. It's extremely sad to see what has happened to Prince William County as a whole, especially what's happened to Dale City - So many people living in the County and this area who don't care about the roots of it, nor who value community, neighbors, and family like those who actually built and grew this community - But it's great to see this place is still here!!! Pitkins is a staple of the community!! They have the parts needed for nearly any "fix" needed for a house built by Hylton, or any of the other builders in Woodbridge, Dale City, Lake Ridge, or Manassas. Their service is still very nice and the place resembles what it always has. They have specialty items, like Big Green Egg and it's a great place to come for them! I'll definitely continue to return!

I can't say enough about the great service at the Dale City Pitkins/Ace Hardware store. The manager…read moreon duty, Carol, went above and beyond trying to help me find fragrance-free rug cleaner/shampoo to use in their machine since I have asthma. She spent at least 20" trying to help me and also big thanks to Cedric who was so helpful showing my husband and me their rug cleaning rental machine. Also, big shout-out to Trey (?) over in the screen door area who, by showing us the wheels on the on-site screen doors, helped me get ours working at home so we didn't need to buy a new door. Lastly, Jared was great to talk with about the store products in general. In an era of big-box stores, it's so refreshing to get this kind of personal, expert assistance. We'll be back for all our future projects.