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    Appliance Magic

    1.9 (73 reviews)
    Closed 9:00 am - 2:00 pm

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    Appliance repair

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    Burns on kitchen floor.

    Needed a new compressor. Tech said it takes 5 days for LG to send the part but he has one in stock. He would use his part and keep the one from LG when it arrived. He installed the compressor then left. The compressor didn't work and leaked so we had to put towels down. The water leaked through to the basement leaving a stain in the ceiling. I called him to come back, he said it will work then left. When I got home I found where he burned my floor from the torch. I called American Home Shield and they told me that he requested the service be assigned to another company. Don't let them enter your home. It will cost more to fix the damage they leave. No refrigerator since Monday in addition to having to clean up his mess.

    Stove exploded after whatever the unskilled technician did.

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    6 months ago

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    14 years ago

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    Page 1 of 2

    Ask the Community - Appliance Magic

    Review Highlights - Appliance Magic

    My AHS home warranty sent them out after I submitted a claim on Super Bowl Sunday (The game was terrible and my fridge broke).

    Mentioned in 2 reviews

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    Best Appliance Outlet

    Best Appliance Outlet

    (1 review)

    I rarely leave reviews, but this has been one of the most frustrating customer service experiences…read moreI've had. I purchased a stove from this store and have been dealing with issues for FOUR months. The original unit's oven did not work properly, and after months of back and forth, they replaced it , but I had to PAY EXTRA for the "new open box" unit. This was not a free replacement. When the replacement was installed, the installer tested it and said the stovetop wasn't getting hot because it had been sitting out in the cold for a long time. I was told that if I had any issues, to call the store. The stove never worked properly. When I called, I was then told they would charge me to send someone out to look at it, even though it was just installed and I was following their own instructions. I even had to physically drive to the store because they were not answering calls. While I was there, I overheard the manager say, "I'm going to take my time and eat my lunch, she can wait." After four months of ongoing issues, that level of unprofessionalism was shocking. Instead of taking responsibility or even inspecting their own installation, I was told it was "my issue." After months of stress, paying extra for a replacement, and still not having a working stove, I asked them to pick it up and refund my money. I paid for a working appliance. Instead, I experienced months of inconvenience, additional charges, and dismissive service. I would not recommend doing business here.

    From the owner: At Best Appliance Outlet, we specialize in high-quality used and scratch-and-dent appliances at…read moreunbeatable prices. Every appliance is tested, cleaned, and ready to use, so our customers get top brands without the high retail cost. Located right here in Lake Ridge, VA, we’re proud to serve our neighbors with friendly service, honest deals, and same-day pickup options.

    DMV Appliance Solutions

    DMV Appliance Solutions

    (3 reviews)

    $

    I share the same sentiments as the other review. I had a warranty claim on an appliance. The DMV…read moreAppliance "technician" walked in. Did not even look at the unit. Left and called the insurance company. He came back in and said the unit was not covered. I asked what he told them to have the claim denied. He would not tell me. I asked what his assessment was of the machine and what was wrong. He would not tell me that either. This place is a scam. Avoid at all costs. There are many other appliance repair places to go to and not have to deal with this horrible service and attitude.

    Terrible. DMV was assigned to evaluate our failed Lowes Whirlpool washing machine that we owned…read morefor less than two years. He properly evaluated there were major broken parts costing $500 to repair and left the house to file the warranty claim. Not only did we have the original two year warranty, but I spent an additional $130 for extending the warranty to five years. After he left our house, he reported that the failure was due to "overloading the washer" with no evidence, no indication, and no common sense. We are two grandparents living by ourselves with little laundry that we do quite often, so the loads are small. Whirlpool used to be a quality brand, and with a $600 washer with all of the sensors included to complete a proper wash, you would think the sensors would let you know if it truly was overloaded. Anyway, specifically because of the DMV technician's claim that the damage was our fault, the insurance will not reimburse us. I have filed a claim to the Better Business Bureau and will continue to fight this until it is fixed.

    Best Buy Potomac Mills

    Best Buy Potomac Mills

    (139 reviews)

    $$

    DO NOT PATRONIZE THIS COMPANY! I had to rate it for one star to post a review, but it is really a…read morezero star experience. I placed an order for 6 TV's and was promised delivery and installation in 2 days on Saturday December 13. This order was for more than $6,000. On Friday the 12th the installer called to say he only had an order to install 1 tv and did not have it ready. The store salesman and his manager told me the installer would bring the products with him. The installer told me he never brings the products and that delivery would come on a separate truck that was not scheduled until late on Saturday. Now I just received a voicemail from a number that was identified as spam. It was a Best Buy customer service rep "Josh" (probably not his real name). The message was to reschedule delivery to another date. I have call and left 2 messages and he has not responded. To this company I am just another damn customer. I was deliberately misled when they said that they had the 6 TV's in stock along with the sound bars and brackets for the sound bars. DON'T BELIVE ANYTHING THEY TELL YOU. Customer service is non-existent and I intend to cancel my order.

    Tried to contact my appliance salesperson by phone. Only phone access is through a "local" 703…read morenumber which is NOT the store. The bots and human bots were cyber voids. Best Buy should advise customers that they CANNOT contact the store directly but must go through bots and waste time. Personal visit to the store is best option. The salesperson however, was excellent. Unlikely future purchases for large appliances will be with Best Buy/Woodbridge. again.

    Pacific Kitchen & Home

    Pacific Kitchen & Home

    (3 reviews)

    $$

    If I could give this place 0 stars I would. Were do I start....I placed an order for a full…read morekitchen apliance upgrade on Feb 28. When I placed the order I was told that everything was in stock with the exception of the range. I was asked if I wanted separate deliveriea and I said no.I want everythin at the same time. Delivery was scheduled for March 18th which was the soonest after the range came in. Then I was asked what time works best and I said morning so we booked 8-12. Fast forward to the night before installation. I get a call at 845pm from an associate saying my diswasher would not be delivered the next day because it was not in stock. Later I was told it was i stock but because of a mix up they separated it from my order. The next morning I get a call from the Geek squad installer saying he would be at my house around 230. Remember my window was 8-12. They have 2 team...one that just drops stuff off that doesnt require installation (fridge amd stove)one that actually does the install (dishwasher and micro) So now...they have basically taken up my entire Saturday. So the guy finally comes to install the microwave and its the wrong one. WTF!!!! So I basically wasted the 2nd half of the day for nothing. I called the office to complain. Spoke to Matt and Jason the manager. I was told by Jason they filled an escalation on my behalf and i should hear from someonein the next couple of hours to discuss compensation from my troubles. Still havent heard from anyone as of April 2. I I went into there the following monday, March 20th so see what the hell was going on with my stuff sinceI had heard from noone. They couldn't figure out what was going on so Jason ended up upgrading my appliaces in an attempt to make things right and get my dishwasher and mcrowave sooner. That deliver was bot until April 1....remember I purchased the appliances on Feb 28th. So now lets get to that installion. It seemed to go amoothly until at the end the tech tella me he sawa minor leak under my sink (mind you there were no leaks prior) He said nothing to be overly concerned about but I would keep an eye on it and you may want to call a plumber. This happend to be the connection to the water line for the dishwasher (I didnt realize this until after the fact) He also said he could remove my old water line and had to leave the existing one. The next day I look under my sink and it a mini flood down there. So lets ise a little common sense here. There just so happens to be a minor leak under my sink to the water connection that you were unable to remove the line from. Secondly if you noticed a leak...why the hell would you continue to install the dishwasher. Go to the store and they tried to say it was a preexisting. Bullshit! So I'm currently in the process of dealing with this now. Do youself a favor and stay the heck away from this place.!!

    I will now buy all of my appliances from Pacific , but I will never purchase a Bosch product. I had…read morea terrible experience with a Bosch dishwasher. But Jefferson Bates quickly rectified the situation and replaced the terrible Bosch dishwasher. Jefferson Bates made me believe in customer service again. He is an outstanding representative for Pacific Kitchen & Home

    HASHTAG APPLIANCES

    HASHTAG APPLIANCES

    (2 reviews)

    This store was very quick to sell me items in October of 2024 that to this day has not been…read moreresolved. I purchased a washer dryer set an refrigerator with ice maker. The washer leaked, they attempted to fix once to no avail. The last time I asked them to come fix the leak they sent me through a warranty company that wanted me to pay them $100 for service. They did not honor their in store warranty. Tgmhe ice maker on the refrigerator never worked. They have been out 4 times to fix, even putting in new ice maker to no avail. I sent them a nice email asking to take the refrigerator back and refund some of my money and my email has been ignored. They want me to wait until they may possibly get another refrigerator and switch out. I have waited patiently for 4 months for a fully functional ice maker and want to go elsewhere to purchase an open box one but this store will not negotiate with me. My next step is to take them to small claims court and see if they ignore a demand letter or a judge. I would never deal with this place to purchase anything. Service after sales is terrible and they ignore their customer after the sale.

    If I could give this place a zero I would. My next step is taking them to court. They sold me a…read moreused machine with a supposed warranty. The machine has a faulty motherboard and died a little over one month after purchasing. Then they told me I would have to pay a 'deductible to use the insurance. When I initiated a credit card company claim they sent me an edited invoice which now had the warranty and terms and conditions attached. To this day they haven't tried to pick it up. I had to pay to get a new machine. DO NOT SPEND YOUR MONEY WITH THESE THIEVES.

    Pitkins ACE Hardware - Pitkin's "Ace is the Place with the Helpful Hardware Folks!"

    Pitkins ACE Hardware

    (38 reviews)

    $

    I've been coming to Pitkins since the mid-70's (as a kid with my dad) as I grew up a couple of…read more "Dales" from here, in the B section. It's extremely sad to see what has happened to Prince William County as a whole, especially what's happened to Dale City - So many people living in the County and this area who don't care about the roots of it, nor who value community, neighbors, and family like those who actually built and grew this community - But it's great to see this place is still here!!! Pitkins is a staple of the community!! They have the parts needed for nearly any "fix" needed for a house built by Hylton, or any of the other builders in Woodbridge, Dale City, Lake Ridge, or Manassas. Their service is still very nice and the place resembles what it always has. They have specialty items, like Big Green Egg and it's a great place to come for them! I'll definitely continue to return!

    I can't say enough about the great service at the Dale City Pitkins/Ace Hardware store. The manager…read moreon duty, Carol, went above and beyond trying to help me find fragrance-free rug cleaner/shampoo to use in their machine since I have asthma. She spent at least 20" trying to help me and also big thanks to Cedric who was so helpful showing my husband and me their rug cleaning rental machine. Also, big shout-out to Trey (?) over in the screen door area who, by showing us the wheels on the on-site screen doors, helped me get ours working at home so we didn't need to buy a new door. Lastly, Jared was great to talk with about the store products in general. In an era of big-box stores, it's so refreshing to get this kind of personal, expert assistance. We'll be back for all our future projects.

    Appliance Magic - appliances - Updated May 2026

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