I had a great experience with Appliance connection, but you must use the correct website. There is…read morea lot of confusion because there is a questionable company with the same name. **Just make sure you reach out to Appliance Connetion in Woodbridge.** I worked with Mr. Richard Doverman on the sales staff. He was very responsive and answered my questions. He even proposed an alternate option at a superior price. Installation was efficient and occurred within the window proposed. Although this was my first experience with Appliance Connection, I would use them again.

I had an excellent experience with Appliance Connection recently. They were awesome. Knowledgeable…read moreand helpful sales staff, seamless buying process, efficient and careful delivery and installation, and best price for my replacement Liebherr refrigerator of all the local appliance stores that sell the Liebherr . And there was no delay in getting the brand or model I wanted. Best of all, this purchase was done entirely over the phone with salesman Rob Mosier, without having to make an in person visit to the store.

Would give it 5 stars but their marketing is sub par. They…read morepost on Facebook, offer up, letgo... but they post things that are already sold and never update it. They give excuses why it isn't updated. You have to take a trip to the store to actually see if the item is really there....very disappointing. I have sent clients here and bought a really good used refrigerator and dryer so that is 5 stars. Best deal in town!!!!!!! Recommended them to get a yelp page to promote their business but if they can't handle the other apps then yelp will hurt them in the long run.

I bought a stove from Kayden appliances on 7/29/19. Got 45 days warranty. When I called for a…read moreservice, Lady told me there will be delivery fee will be charge, Since I picked stove my self to save delivery fee. Asked for a tech visit, she said, there will fee between $80-$100. She was not giving me any option to get repair my stove. She said, I need to bring it back or pay delivery fee to get it check. While I was talking to the lady at this location, she was laughing at me. She was very rude. Bad customer service. Will not do business with this unethical people.

I rarely leave reviews, but this has been one of the most frustrating customer service experiences…read moreI've had. I purchased a stove from this store and have been dealing with issues for FOUR months. The original unit's oven did not work properly, and after months of back and forth, they replaced it , but I had to PAY EXTRA for the "new open box" unit. This was not a free replacement. When the replacement was installed, the installer tested it and said the stovetop wasn't getting hot because it had been sitting out in the cold for a long time. I was told that if I had any issues, to call the store. The stove never worked properly. When I called, I was then told they would charge me to send someone out to look at it, even though it was just installed and I was following their own instructions. I even had to physically drive to the store because they were not answering calls. While I was there, I overheard the manager say, "I'm going to take my time and eat my lunch, she can wait." After four months of ongoing issues, that level of unprofessionalism was shocking. Instead of taking responsibility or even inspecting their own installation, I was told it was "my issue." After months of stress, paying extra for a replacement, and still not having a working stove, I asked them to pick it up and refund my money. I paid for a working appliance. Instead, I experienced months of inconvenience, additional charges, and dismissive service. I would not recommend doing business here.

From the owner: At Best Appliance Outlet, we specialize in high-quality used and scratch-and-dent appliances at…read moreunbeatable prices. Every appliance is tested, cleaned, and ready to use, so our customers get top brands without the high retail cost. Located right here in Lake Ridge, VA, we’re proud to serve our neighbors with friendly service, honest deals, and same-day pickup options.

I share the same sentiments as the other review. I had a warranty claim on an appliance. The DMV…read moreAppliance "technician" walked in. Did not even look at the unit. Left and called the insurance company. He came back in and said the unit was not covered. I asked what he told them to have the claim denied. He would not tell me. I asked what his assessment was of the machine and what was wrong. He would not tell me that either. This place is a scam. Avoid at all costs. There are many other appliance repair places to go to and not have to deal with this horrible service and attitude.

Terrible. DMV was assigned to evaluate our failed Lowes Whirlpool washing machine that we owned…read morefor less than two years. He properly evaluated there were major broken parts costing $500 to repair and left the house to file the warranty claim. Not only did we have the original two year warranty, but I spent an additional $130 for extending the warranty to five years. After he left our house, he reported that the failure was due to "overloading the washer" with no evidence, no indication, and no common sense. We are two grandparents living by ourselves with little laundry that we do quite often, so the loads are small. Whirlpool used to be a quality brand, and with a $600 washer with all of the sensors included to complete a proper wash, you would think the sensors would let you know if it truly was overloaded. Anyway, specifically because of the DMV technician's claim that the damage was our fault, the insurance will not reimburse us. I have filed a claim to the Better Business Bureau and will continue to fight this until it is fixed.

DO NOT PATRONIZE THIS COMPANY! I had to rate it for one star to post a review, but it is really a…read morezero star experience. I placed an order for 6 TV's and was promised delivery and installation in 2 days on Saturday December 13. This order was for more than $6,000. On Friday the 12th the installer called to say he only had an order to install 1 tv and did not have it ready. The store salesman and his manager told me the installer would bring the products with him. The installer told me he never brings the products and that delivery would come on a separate truck that was not scheduled until late on Saturday. Now I just received a voicemail from a number that was identified as spam. It was a Best Buy customer service rep "Josh" (probably not his real name). The message was to reschedule delivery to another date. I have call and left 2 messages and he has not responded. To this company I am just another damn customer. I was deliberately misled when they said that they had the 6 TV's in stock along with the sound bars and brackets for the sound bars. DON'T BELIVE ANYTHING THEY TELL YOU. Customer service is non-existent and I intend to cancel my order.

Tried to contact my appliance salesperson by phone. Only phone access is through a "local" 703…read morenumber which is NOT the store. The bots and human bots were cyber voids. Best Buy should advise customers that they CANNOT contact the store directly but must go through bots and waste time. Personal visit to the store is best option. The salesperson however, was excellent. Unlikely future purchases for large appliances will be with Best Buy/Woodbridge. again.

Warning to Other Consumers - Dishonest and Unreliable Service…read more As a small business owner, I'm very hesitant to write negative reviews, but I feel it's important to share my experience with Appliance Magic to help others avoid what happened to us. Our LG washer/dryer broke, and based on online reviews, I contacted Appliance Magic for repair. The first red flag was that their initial quote was $150 higher than the last company we used (who is unfortunately no longer in business). When I showed them the previous receipt, the technician reduced the price by $50. The technician came out and replaced the drain pump, and we paid in full. However, the machine never worked properly after the repair. He came back a second time to try to fix it, but it still didn't work. We then hired another appliance company for a second opinion, and they immediately identified that the wrong drain pump had been installed, which explained why our washer still wasn't functioning. When I contacted Appliance Magic to ask about replacing the incorrect part--which was supposed to be covered under warranty--they insisted on charging us again for both labor and parts. We ended up having to pay the other company to remove the wrong pump and install the correct one. To make matters worse, the phone number for Appliance Magic has since stopped working, and I've been unable to reach them for any resolution. I'm embarrassed to admit we were scammed, but I hope sharing this experience helps others avoid the same situation. Be cautious before doing business with this company.

Trash! They came and "fixed" the water line for my refrigerator. Days later, we discovered water…read moredamage in the basement ceiling, below the refrigerator. The technician hadn't sealed the line properly which caused the damage. We currently have four dehumidifiers in the house (two on the first floor and two in the basement.) We have to get new hardwood floors for the area under the refrigerator and get our basement ceiling repaired. Of course, now our calls go to voicemail and they haven't returned a call. AHS won't get involved so, my opinion of them is bad as well. Don't walk. RUN away from this place!! AHS, stop referring this company to your clients!

If I could give this place 0 stars I would. Were do I start....I placed an order for a full…read morekitchen apliance upgrade on Feb 28. When I placed the order I was told that everything was in stock with the exception of the range. I was asked if I wanted separate deliveriea and I said no.I want everythin at the same time. Delivery was scheduled for March 18th which was the soonest after the range came in. Then I was asked what time works best and I said morning so we booked 8-12. Fast forward to the night before installation. I get a call at 845pm from an associate saying my diswasher would not be delivered the next day because it was not in stock. Later I was told it was i stock but because of a mix up they separated it from my order. The next morning I get a call from the Geek squad installer saying he would be at my house around 230. Remember my window was 8-12. They have 2 team...one that just drops stuff off that doesnt require installation (fridge amd stove)one that actually does the install (dishwasher and micro) So now...they have basically taken up my entire Saturday. So the guy finally comes to install the microwave and its the wrong one. WTF!!!! So I basically wasted the 2nd half of the day for nothing. I called the office to complain. Spoke to Matt and Jason the manager. I was told by Jason they filled an escalation on my behalf and i should hear from someonein the next couple of hours to discuss compensation from my troubles. Still havent heard from anyone as of April 2. I I went into there the following monday, March 20th so see what the hell was going on with my stuff sinceI had heard from noone. They couldn't figure out what was going on so Jason ended up upgrading my appliaces in an attempt to make things right and get my dishwasher and mcrowave sooner. That deliver was bot until April 1....remember I purchased the appliances on Feb 28th. So now lets get to that installion. It seemed to go amoothly until at the end the tech tella me he sawa minor leak under my sink (mind you there were no leaks prior) He said nothing to be overly concerned about but I would keep an eye on it and you may want to call a plumber. This happend to be the connection to the water line for the dishwasher (I didnt realize this until after the fact) He also said he could remove my old water line and had to leave the existing one. The next day I look under my sink and it a mini flood down there. So lets ise a little common sense here. There just so happens to be a minor leak under my sink to the water connection that you were unable to remove the line from. Secondly if you noticed a leak...why the hell would you continue to install the dishwasher. Go to the store and they tried to say it was a preexisting. Bullshit! So I'm currently in the process of dealing with this now. Do youself a favor and stay the heck away from this place.!!

I will now buy all of my appliances from Pacific , but I will never purchase a Bosch product. I had…read morea terrible experience with a Bosch dishwasher. But Jefferson Bates quickly rectified the situation and replaced the terrible Bosch dishwasher. Jefferson Bates made me believe in customer service again. He is an outstanding representative for Pacific Kitchen & Home

This store was very quick to sell me items in October of 2024 that to this day has not been…read moreresolved. I purchased a washer dryer set an refrigerator with ice maker. The washer leaked, they attempted to fix once to no avail. The last time I asked them to come fix the leak they sent me through a warranty company that wanted me to pay them $100 for service. They did not honor their in store warranty. Tgmhe ice maker on the refrigerator never worked. They have been out 4 times to fix, even putting in new ice maker to no avail. I sent them a nice email asking to take the refrigerator back and refund some of my money and my email has been ignored. They want me to wait until they may possibly get another refrigerator and switch out. I have waited patiently for 4 months for a fully functional ice maker and want to go elsewhere to purchase an open box one but this store will not negotiate with me. My next step is to take them to small claims court and see if they ignore a demand letter or a judge. I would never deal with this place to purchase anything. Service after sales is terrible and they ignore their customer after the sale.

If I could give this place a zero I would. My next step is taking them to court. They sold me a…read moreused machine with a supposed warranty. The machine has a faulty motherboard and died a little over one month after purchasing. Then they told me I would have to pay a 'deductible to use the insurance. When I initiated a credit card company claim they sent me an edited invoice which now had the warranty and terms and conditions attached. To this day they haven't tried to pick it up. I had to pay to get a new machine. DO NOT SPEND YOUR MONEY WITH THESE THIEVES.

We are hosting Thanksgiving dinner this year- all our family is coming into town. Sunday, after…read moreusing the self-cleaning feature, our oven broke. We tried several companies, all of which either said they did not work on our type of oven or they were too booked to come before Thanksgiving. Then we called A&M Appliance. Ahmad (who is great) communicated with me via text to hear about the issue and schedule an appointment (he is extremely responsive). He came today (Tuesday) and fixed the oven, just in time to save Thanksgiving. Price was reasonable. Highly recommend A&M Appliance Repair.

From the owner: We love our customer and we want them to have the best experience when it comes to repair we will…read moreassure them our repair and we will guarantee them for 90 days of our workmanship this is pretty unique and the parts we use