ASAP is quick to respond, their pricing is reasonable and their technicians are knowledgeable and friendly.

We have used ASAP for several years and really appreciated their service. Recently, however, I called about a recurrent problem with our refrigerator and their owner told me it was a design problem and they couldn't help us anymore and told me not to call back. My advice is to avoid them at all costs! Very disappointed! read more

We have a 5 yr-old LG fridge that stopped cooling properly (of course, we told ASAP it was an LG fridge). ASAP came out day after we called them. The guy diagnosed a failed compressor (which is not unusual from what we're told). When we asked about time to repair, he said they don't replace LG compressors!! So...why did you accept the service call for an LG with a likely bad compressor? Then, as it turns out with a second repair company, there was nothing wrong with the compressor, it was a leaky coil. So, they took a service call for something they likely would not be able to fix, and then they misdiagnosed the problem, and still took our money. read more

After many years working with ASAP I am no longer willing to put up with their rude, unresponsive business practices. While conducting an already paid-for A/C servicing, the repairman replaced an air filter. This is a 10 minute process, cutting the mesh to size and installing it. When the company billed me an additional $160 for this ($36 the previous year) I questioned it. Dave, who seems to run the office, went on a rant, telling me he didn't need to justify his prices, and that they had barely survived the past two years. When I sent him a copy of the previous year's invoice, he repeated that he didn't need to explain his pricing and that I had no idea of how to run a business. Maybe I don't, but I do know how to find a professional firm to do my work. read more

Simple stove repair. Guy named Dave comes in (see other 1 star review). My mother-in-law asked one question about the stove and Dave yells that he is "here to fix the stove and not answer questions." My wife hears this and tells him that's fine, but he doesn't need to be rude. Dave doesn't like this. I ask my wife if she would feel more comfortable if Dave left. Dave announces he is leaving, packs up his stuff and walks out the door. Truly a bizarre experience. AVOID. read more

I have used ASAP Appliance in the past and have been very happy with their service. Today I discovered my dryer was not working and attempted to call and make an appointment. Every time I called I was bumped to an answering service that said the person I was trying to reach was unavailable. I just assumed the line was busy so I kept calling back. Finally, after about an hour, ASAP calls me and says the following, "You have put our number on speed dial and we will not be helping you. You are not the kind of customer we want." I did not put them on speed dial. When I tried to explain that their answering service was giving me this message he said, "No. I don't want to hear your explanation. You are not the kind of customer we want." ASAP Appliance, you are not the kind of service provider that I want. If I could give zero stars I would. Terrible customer service. read more

I just got my heating fixed. Absolutely pleased ! I have been using ASAP for years and I am always 100% satisfied. Thanks Jeremey for your excellent service. read more

By far one of the best experiences I've had with a company: 1) Great customer service- Including Julie who answered the phone (sorry can't think of the other person's name but you were great too!) 2) Jeremy the technician who fixed my washer and dryer (perfectly and the first time correctly). VERY clean, and professional on all levels. Highly recommend. Hopefully, I won't need them too often, but will definitely use them again. P.S. I hate yelp, but this company is WORTH a great review! read more

I don't have enough good things to say about ASAP. Our landlord uses the most incompetent property management company and our washer/dryer unit was broken for a month. They consistently stayed in touch with me, in regards to their requests to get an answer from the management company on the approval for the work order Noticing how long this request had been in their qeue without any movement from the management company, customer reps at ASAP went out of their way to contact our management company to get the ball rolling and because of them and their proactive employees we now have a new, working washer/dryer. Friendly and attentive customer service, competent and thorough techs. would recommend 100% read more

We called ASAP appliance for a malfunctioning front load washing machine. They arrived on time and even called 20 minutes prior to their arrival. The technician was professional and courteous and diagnosed and repaired the problem quickly. What I especially appreciate is the technician's honesty about the problem. He could have easily over diagnosed the issue and charged more. We will definitely use them again if the need arises. read more

Used ASAP to replace my stove/oven range. They were recommended by a friend. Ask for Julie (although she typically picks up the phone anyway). She's awesome. She is very helpful and patient (I knew nothing about what I needed). Got an appointment in no time. The guys that came to the house were great too. I had a really old range that wasn't easy to remove but they did a great job. I'd recommend them to anyone. read more

ASAP Appliance was by far the worst customer service experience of my life. We had a new AC unit/system installed by them last summer. A few months later, it started short-cycling. We had a technician out and he claimed it was the furnace control board (and thus not covered under warranty, of course) - so, $500 bucks later we had that installed, but the problem persisted immediately. Tuesday of the following week the same tech who did the diagnosis (and the original install), Dave, is back at my house trying to figure out the issue. After close to an hour, because he couldn't induce the same issue, we were left pretty much where we began: I would need to call ASAP appliance when the problem occurred and they could send someone out at that point to try and further diagnosis the issue. Dave explained that it could be one of several different things going wrong... and we could only really use a process of elimination by replacing components one-by-one until we figured out what was causing the issue. This is where things turned ugly. On his way out, I said to Dave that I thought he knew his stuff, and that it was obvious he was working hard trying to analyze the problem - and I meant it. He seemed discerning, detail-oriented, and focused on trying to fix the issue. I then mentioned that, despite his best efforts - which, again, I appreciated - this was still pretty frustrating. Several thousand dollars in, three appointments for this most recent issue (not the original install), and it didn't feel like we had made much progress. He immediately got very agitated and animated with me, saying "that money for the AC unit, you can just throw it out - that doesn't count" his point being that the issue was the furnace, not the AC unit. Fair enough, I said, but money is money, and it certainly still counts when it comes to my account balance. Dave then lost his top. He demanded to undo the work he had done, re-install my original control board, and, in his words, "you can figure it out on your own". I told him I didn't mean to upset him, I was just expressing my frustration, and there was no reason to react like this. He began rambling loudly "no, no, that's not what you said... it's obvious you don't trust my work... so, we'll just put you back to where you started and you can figure it out yourself" - what's even more ridiculous is that he made me to feel like what he had done was some sort of favor. "Here I am trying to fix YOUR problem" he kept repeating, loudly punctuating "YOUR" as if I had rebuked some form of charity on his part. Obviously, this was far from an acceptable level of customer service by any measure. An absolute lack of decorum coupled with a petty desire to extricate himself from the circumstance and basically wash his hands of us as customers is by far the most unprofessional home-service experience I've not only had to endure, but even heard of second-hand. I tried to assuage him further, re-explaining that I made sure to tell him the exact opposite: that I DID trust his work - that was the very first thing I said to him. He then told me to leave him alone so he could focus on the re-install, and I obliged. I called the manager at ASAP and she reassured me that they would send another tech out. But it gets worse. Much worse. I let Dave do his work, maybe ten or fifteen minutes went by, and he rudely announced he had "put you back to where you began and now you're on your own figuring it out" to which I replied, "So, you're just going to take your toys and go home?" "YOU ARE A DICK" he exclaimed, a weird, wild look in his eyes. "I'm really not trying to be, Dave. I just don't understand why you would react like that. I was just expressing my frustration at having spent so much money.,,," "You're a dick. You're a dick" he repeated, sounding almost unbalanced. I told him he was being unprofessional and asked him to leave. And that's pretty much where it ended. Until of course his manager, Julie, called me back to tell me that I had verbally abused her employee and they were refusing all service and voiding our warranty. I calmly, cogently explained that this simply wasn't the case, and all she would say is essentially: "I've known him a long time and he wouldn't do that" - as if that completely exonerated him from any poor conduct. Blindly advocating for a technician's unacceptable behavior simply on the basis that "you've known him a long time" is just as unacceptable as that same supposed professional calling one of his customers a "dick" to his face repeatedly. Long story short, ASAP Appliance has almost no accountability for the unprofessional, uncivil, and frankly - puerile - behavior of their technicians. Avoid at all costs. read more

This the second time we have used them and they have been great each time. Responsive, thorough and reasonable. Both time these repairs were for kitchen appliances and we could not be more pleased. I recommend ASAP! read more

Really great appliance repair company. Love the girl who answers the phone - so helpfuland have used them lots of times because the technicians are friendly and Knowlegeable and great! Would highly recommend! read more

Our washing machine started running by itself in the middle of the night. There was a way to contact someone from GE directly (an authorized provider), but it would have been 2 weeks in the future. I called ASAP and they sent a technician (Dave) the next day. He was on time, professional, and thorough. I was mentally prepared to have to buy a new control board ($165 plus). Instead, Dave found the troubleshooting guide and isolated the specific problem. The root cause was that the drain system had activated because of a slow dripping inside of the basin. This is a self-protection feature to prevent flooding of the washing machine. For all I knew, Dave could have replaced all kinds of stuff and I would have been none the wiser. Instead, he had the main problem fixed in about an hour at a very reasonable price. He also looked up the part that I need to replace. Very thorough, trustworthy, and professional all around. read more

So many things to rant about this company. I have hopes to get my microwave repaired, as soon as I found this website Google was recommending it. I had a man come in and diagnose the issue, unexpectedly charging me $70 although the site doesn't say it charges. Then, I email the accountant and I get explained that the diagnose fee is charged if not repaired yet. Then, 3 months later when I get money saved, I email the same person that I finally decide to get it repaired, then I get an email response that there was a 30-day policy, and that I had to pay for another diagnose fee! No refunds, no satisfaction! read more

Poor customer service. Technician left a mess, was uncommunicative and rude. I don't even know what is going on with my appliance. When I called to complain to the company, the supervisor/owner was even more rude and was argumentative, interrupting me and unprofessional. Do not recommend this company for their lack of customer service. read more

I used ASAP to service AC unit about 3 weeks ago. The tech serviced unit and also added Freon. It was extremely expensive. He didn't give me a $ amount but had me review some statement about the high cost of R22. I agreed (my stupidity and not knowing). Well the unit stopped cooling within weeks. Called ASAP back and same tech comes out tells me I need a new unit. I'm not surprised but wished he had made it clear weeks ago when I spent a small fortune that could have gone toward a new unit. Also, said he would email estimate for new unit that day. Its been 5 days, haven't heard anything. read more

I have used ASAP Appliance Service for a decade now. They are excellent! As an example--I bought a dishwasher from HHGregg. They offered me a deal to install it, then arrived and refused to install because "it would take too long, it's not standard. Tough luck." I was furious. Long story short, I called my old standby ASAP who was out there the next morning and installed it super fast no problem. They stand by their work 100%. A small hometown business with integrity. Imagine that! They are the best in town. Don't get ripped off, call them. They will NEVER rip you off, and they are dependable and reasonable to boot. I can't say enough about how customer oriented they are. They will give you good advice about what to buy, will install no matter what. Don't get tricked into letting the big box store do your install like I did. Go with a reliable business who DOES it for a business. The big box store uses a third-party contractor and they certainly don't care whether you're happy or not. They don't care about your repeat business EVER. ASAP Appliance DOES care about your repeat business and they are always good and quick. A+++ and Five stars! You won't be sorry, I promise. read more