Very professional, great communication and honest. Recommend without hesitation A+ Tech knew…read morewhat he was doing and resolved the problems

I was connected with Top Notch Appliance service as they were the local contractor scheduled on…read morebehalf of Bodewell - the warranty service provider for my dishwasher. My dishwasher was only about 9 days old (purchased late Febrruary) when one of the springs on the door broke and the door no longer sealed which resulted in the dishwasher leaking. The Top Notch team came out on March 18th to assess the issue and determine the root cause which they said was the broken spring/door hinge. This was replaced under standard warranty and the technician left but told me if it was still leaking that they would need to look at the door. I ran a full cycle that evening and it leaked again so I called their number back and left a voicemail. A week went by and I had no follow up regarding someone coming back so I called again. I was told they "missed" the voicemail but would get right back to me. Another 2 weeks passed and they had someone come out to replace the whole front door panel. During that replacement, the technician damaged the brand new door and left dents in it. He told me that if the issue did not get resolved that I needed to let them know and they would put in for a new dishwasher replacement with the manufacturer, but if the issue was resolved that they would still need to replace the door as they left me with a dented door panel. While the major leak was resolved, it was still not sealing correctly on one side of the dishwasher as I was still getting water pooling at the top and dripping out on my dishwasher and the seal on the side was letting all sorts of particles surround the side whereas the other side of the dishwasher was spotless. I contacted their team back and received a voicemail again so I left a voicemail letting them know the status and requesting the replacement. I then called weekly for the next 6 weeks trying to get an update, leaving voicemails each time as no live human ever picked up. I started getting suspicious so I called them from a different phone number and a live person answered which proved my suspicion that they were just ignoring me. During that phone call they told me they had passed everything to the manufacturer and sent the manufacturer an email, so I requested they forward the email to me and provide me with the case number for the manufacturer. I never received the email they told me they would send and when I called the manufacturer with the case number they told me that they never received a replacement device request and the ticket was closed. I had to open a brand new ticket with the manufacturer and they had to send a different technician out to both look at the door with Top Notch Appliance left damaged as well as assess what the issue was with the dishwasher as they are unable to re-open old tickets. The manufacturer scheduled a different company to come take a look which happened today (July 7th) and they informed me that cosmetic issues such as the door are not covered by the manufacturer and that it needed to be handled with Top Notch - but they would work on the other issue. The overall communication from this company was terrible. They ghosted and ignored my voicemails, then lied to me on the phone. They never finished the service that they were contracted to do, and left me with a dishwasher that was still not working correctly, and had damage that they themselves caused. They did not even report all of their work back to the manufacturer. Their overall sheer incompetence has left me without a correctly functioning dishwasher and a damaged one for months. I would not recommend anyone do business with this company.

If you need your washing machine fixed, do not come to this business. If your home warranty assigns…read moreyou this business, call right away and have them get another person out. When I called the guy, I had a hard time understanding what he was asking of me. He would then parrot the words I'm saying rather than confirm what we were agreeing to. I set a date two weeks out, so I can utilize a holiday than take time off of work. The day (9/1/25) comes and he told me 1100 to 1300 hours. I wait the whole duration and I didn't hear a peep from him. I called ORHP where they then advised me to call the contractor up and ask for his ETA. When I called him, again he was unintelligible, a child was screaming in the background and he told me his ETA was from 1300-1500 hours. Wait a waste of a day. I told him he got is time wrong and needs to hurry down where he then tells me it's an hour from his house. The man arrives an hour and some change after in an unmarked personal sedan. Cool. Nothing against folks taking a non-traditional working vehicles to jobs, but gives me pause for concern. I invite him inside where we exchange greetings (or what I can muster up to a greeting). Where he then goes into the laundry room to begin work. He carried a small tote carry a variety of tools and I felt as though he was inadequately prepared for the job. Again, it gave me pause but I allowed him to continue with his work. An hour goes by, two hours goes by, he comes in and out of the house, retrieving a tool here, calling a friend there, it feels like this guy wasn't getting anywhere. Another client calls where I can hear within earshot asking "Where are you?" and the man gives a timeframe of 15 mins. It was not 15 minutes but an hour later. The hour is up and no progress is made, in fact, the man breaks the lock so I can no longer open the door to the washing machine. He leaves and tells me he needs to order a couple of parts (mind you an additional part for the lock he broke). Based on this visit, there was no way progress was going to happen since he didn't even have the parts available anyways. Days go by and I have no return phone call, where I then called him and ask what's the status, he tells me that the insurance company needs to approve of the parts where I then verified the information and his words have some value and weight. He finally calls me the following week and I set another time for him to come down 9/18/25. This time, I had my brother fill in, because I am not wasting a day off. The guy calls me about 1200 saying he's 5 minutes away, I then tell him, you told me 1300-1500 and that my brother won't be there for another hour. He tells me he will arrive later then. This man has no concept of time and either shows up an hour before an agreed time, or sets the wrong times. My brother conveys to me, that he begins deconstructing the washing machine, tries to reassemble parts together, it is unknown to me if the parts were used when the machine was built back up and in between that reconstruction of the washing machine, the man cuts himself. My brother calls me asking where I put the first aid kit and I directed him to where. The man then concludes his day by putting the machine together, leaving droplets of blood throughout my laundry room, kitchen, living room and bathroom. My brother tells me he cleaned up the blood, but upon a close inspection, blood was in fact everywhere. Where he did clean up the blood, there was still a thin red line where blood pooled on my kitchen floor. Gross. After he left, my brother told me he literally came in, took the machine apart, cut himself and left. He told my brother he would bring a new washer to replace my old one because he couldn't fix it. When I drove home from work, I called ORHP, conveyed what is happening with this weirdo where they then commented the service rendered was also strange. I was then assigned a new contractor. Let's see if the foolishness continues. AIJ APPLIANCE REPAIR LLC., literally wasted my time and my brother's time. Nothing was fixed, things got worse, punctuality is not a virtue of this man and as a representative of his business; needs to reevaluate if this is the field for him. I cannot tell if the job was hard, he lacked a skill set or was simply incompetent, no one will know because I cannot understand a single word from that man. Overall, I'm contemplating to cancelling ORHP with their sketchy list of contractors, but also, never allow AIJ APPLIANCE REPAIR LLC to do work in your home.

Completely useless and possibly incompetent, or disingenuous. Sent by the homeowner's insurance to…read morecheck on a dishwasher that no longer washes dishes properly i.e. dishes come out with food still stuck on them. The tech proceeds to tell me it is because I don't use rinse aid, which is total BS. Then he tells me it's the dishwashing detergent because it does not bubble, also total BS since these detergents are designed specifically NOT to bubble. Finally he tells me the machine is 6 years old, when I know for a fact it's more like 20 years old. Stay away from these disingenuous and incompetent people.

No complaints super efficient, no posturing. Fixed my problem pretty quick from what i remember.read more

Update to my previous review: I was contacted by the business and was told that the reason for…read moretheir lack of communication was due to being a victim of a cyberattack. As I had no other way to verify this, I took them at their word and accepted their explanation. For full transparency, however, it is worth noting that this communication came less than 24 hours after I had posted my initial review. The repair technician arrived at my home the same day, and spent approximately 90 minutes going back over the previous repair work and going much more in-depth in this second go-round. After completing the work, he explained what he did, what he found, and then ran a cycle through my dishwasher. The next day, I ran another cycle, and the leaking issue had been fixed. As I am someone who does believe in giving people and businesses second chances and opportunities, and because I have seen them perform excellent and professional work before (see my original review), I am likely to give them my business at least once more to see that this experience is an outlier and not their typical course of business.

Absolutely superb, professional service. The price was more than fair. I called and the dryer was…read morefixed within an hour. Not only did he fix the dryer, but he cleaned and serviced the dryer at no extra charge. Plus he educated me on how I could better maintain the dryer so that he wouldn't have to come again. It doesn't get any better.

We are quickly becoming a regular client of Sam's. It's our Samsung fridge for now, but we know who…read moreto call for whatever else needs servicing in the future. Sam is the best. He is responsive, trustworthy, and reliable! I'm usually in the room when he works and he shows me what is going on and walks me through it. Without any hesitation, I would recommend Sam to anyone who is searching for an appliance repair professional.

Topline Appliance did an awesome job fixing my refrigerator. Jawid called and said he was on his…read moreway arrived when scheduled. Very professional, had to replace compressor work was very clean and took provide in his work. Did a final check of the fridge and freezer was cooling properly. I would recommend this company to friends & neighbors. Thank you very much Gary W

The technicians at TopLine are good and know what they're doing…read more The gas was the issue, but the only complaint I have is that the front office people at TopLine didn't communicate the fact the parts were on backorder. Great technicians, the front office needs to communicate better.

The service I received was amazing. They came same day and the technician was very knowledgeable…read moreabout my system.

Service was great & professional. Fast response to fix…read morewasher. Very quick in determining the problem.

They were extremely responsive and helpful in resolving my broken washing machine. Very dedicated…read moreand professional business. Stood behind their work and came out to complete the job after the initial repair didn't resolve my entire problem. Their price was fair and reasonable. Would highly recommend them to anyone I know.

I needed the photos to help prevent future problems…read more I needed the photos to help prevent future problems. I am so sorry these guys were fabulous. I hit the wrong buttons, but they deserve more than five stars for the job. They've done.