We are hosting Thanksgiving dinner this year- all our family is coming into town. Sunday, after…read moreusing the self-cleaning feature, our oven broke. We tried several companies, all of which either said they did not work on our type of oven or they were too booked to come before Thanksgiving. Then we called A&M Appliance. Ahmad (who is great) communicated with me via text to hear about the issue and schedule an appointment (he is extremely responsive). He came today (Tuesday) and fixed the oven, just in time to save Thanksgiving. Price was reasonable. Highly recommend A&M Appliance Repair.

From the owner: We love our customer and we want them to have the best experience when it comes to repair we will…read moreassure them our repair and we will guarantee them for 90 days of our workmanship this is pretty unique and the parts we use

Ok folks, we found a winner here. Let me tell you, we have tried to find a place that even will…read morelook at out built in refrigerator, but alas, there was no one who would attempt much less respond. This ma and pa place is excellent. John came, looked, ordered parts, came and fixed it. His spouse Kimberly, who answered the phone initially, already basically troubled shot what the problem would be. She was right, and John fixed it without fuss. They are my go to and I forwarded their name to our realtor who always needs good a good list of folks. Again, what a complete and pleasant surprise. John was great without our deaf dog. Not his job to handle, but he was very patient. Sterling Appliance forwarded their name to us. By the way, Sterling Appliance could not fix built in refrigerators. How odd, but at least they did provide Top Notch, so I am very thankful. I don't promote anyone who doesn't care about their work ethic, but they are great.

We originally reached out to Sterling Appliance, who referred us to Top Notch because they were…read morefully booked for several weeks. Our LG washing machine had been stalling out with an error code indicating an issue that was likely a failing vibration sensor, this would leave our clothes partially washed and sopping wet. John from Top Notch came to our house, observed the washer failing to complete a cycle multiple times with the same error code and listened to our concerns. After leaving to research the problem he left a voice mail later that day saying that he had consulted a colleague and suggested that we were just loading it incorrectly, he then described in detail how to properly load a washing machine. For context, we had been using this washer for three years without issue before it suddenly started failing mid-cycle, we are also both in our mid/late thirties so we have some experience doing our own laundry. We decided to go back to Sterling Appliance who believed us when we said there was a problem and they replaced the board with the sensor. Unsurprisingly actually performing the repair was more effective than gaslighting us about it and the washer is back to normal

If you need your washing machine fixed, do not come to this business. If your home warranty assigns…read moreyou this business, call right away and have them get another person out. When I called the guy, I had a hard time understanding what he was asking of me. He would then parrot the words I'm saying rather than confirm what we were agreeing to. I set a date two weeks out, so I can utilize a holiday than take time off of work. The day (9/1/25) comes and he told me 1100 to 1300 hours. I wait the whole duration and I didn't hear a peep from him. I called ORHP where they then advised me to call the contractor up and ask for his ETA. When I called him, again he was unintelligible, a child was screaming in the background and he told me his ETA was from 1300-1500 hours. Wait a waste of a day. I told him he got is time wrong and needs to hurry down where he then tells me it's an hour from his house. The man arrives an hour and some change after in an unmarked personal sedan. Cool. Nothing against folks taking a non-traditional working vehicles to jobs, but gives me pause for concern. I invite him inside where we exchange greetings (or what I can muster up to a greeting). Where he then goes into the laundry room to begin work. He carried a small tote carry a variety of tools and I felt as though he was inadequately prepared for the job. Again, it gave me pause but I allowed him to continue with his work. An hour goes by, two hours goes by, he comes in and out of the house, retrieving a tool here, calling a friend there, it feels like this guy wasn't getting anywhere. Another client calls where I can hear within earshot asking "Where are you?" and the man gives a timeframe of 15 mins. It was not 15 minutes but an hour later. The hour is up and no progress is made, in fact, the man breaks the lock so I can no longer open the door to the washing machine. He leaves and tells me he needs to order a couple of parts (mind you an additional part for the lock he broke). Based on this visit, there was no way progress was going to happen since he didn't even have the parts available anyways. Days go by and I have no return phone call, where I then called him and ask what's the status, he tells me that the insurance company needs to approve of the parts where I then verified the information and his words have some value and weight. He finally calls me the following week and I set another time for him to come down 9/18/25. This time, I had my brother fill in, because I am not wasting a day off. The guy calls me about 1200 saying he's 5 minutes away, I then tell him, you told me 1300-1500 and that my brother won't be there for another hour. He tells me he will arrive later then. This man has no concept of time and either shows up an hour before an agreed time, or sets the wrong times. My brother conveys to me, that he begins deconstructing the washing machine, tries to reassemble parts together, it is unknown to me if the parts were used when the machine was built back up and in between that reconstruction of the washing machine, the man cuts himself. My brother calls me asking where I put the first aid kit and I directed him to where. The man then concludes his day by putting the machine together, leaving droplets of blood throughout my laundry room, kitchen, living room and bathroom. My brother tells me he cleaned up the blood, but upon a close inspection, blood was in fact everywhere. Where he did clean up the blood, there was still a thin red line where blood pooled on my kitchen floor. Gross. After he left, my brother told me he literally came in, took the machine apart, cut himself and left. He told my brother he would bring a new washer to replace my old one because he couldn't fix it. When I drove home from work, I called ORHP, conveyed what is happening with this weirdo where they then commented the service rendered was also strange. I was then assigned a new contractor. Let's see if the foolishness continues. AIJ APPLIANCE REPAIR LLC., literally wasted my time and my brother's time. Nothing was fixed, things got worse, punctuality is not a virtue of this man and as a representative of his business; needs to reevaluate if this is the field for him. I cannot tell if the job was hard, he lacked a skill set or was simply incompetent, no one will know because I cannot understand a single word from that man. Overall, I'm contemplating to cancelling ORHP with their sketchy list of contractors, but also, never allow AIJ APPLIANCE REPAIR LLC to do work in your home.

Completely useless and possibly incompetent, or disingenuous. Sent by the homeowner's insurance to…read morecheck on a dishwasher that no longer washes dishes properly i.e. dishes come out with food still stuck on them. The tech proceeds to tell me it is because I don't use rinse aid, which is total BS. Then he tells me it's the dishwashing detergent because it does not bubble, also total BS since these detergents are designed specifically NOT to bubble. Finally he tells me the machine is 6 years old, when I know for a fact it's more like 20 years old. Stay away from these disingenuous and incompetent people.

Friendly, prompt, and honest. Came out same day and did a very honest assessment of my fridge…read more Told me the exact issue and proved it to me.

Good service, but the process felt impersonal and the tipping prompt was off-putting…read moreI recently used Andy Duck Repair and overall I appreciate the service they offer. I'm giving it a bit of time to make sure the repair holds, but so far things seem fine. That said, I do have two concerns: Everything was done via text. The booking, estimate, and payment were all handled by text message. While that's certainly convenient, it also made the whole experience feel a bit impersonal. I'm not old, but I still value some human contact and connection with the company I'm hiring. The tipping prompt felt inappropriate. When I went to pay the invoice, there was an option to add a tip for the repair tech on top of the quoted price. I really dislike this practice. Restaurant servers depend on tips as part of their income; repair technicians should be paid an adequate salary by the company, without the customer being nudged to subsidize their pay. In short, I appreciate that Andy Duck Repair addressed the issue, but I hope they'll reconsider how they handle customer interaction and tipping in the future.

We are quickly becoming a regular client of Sam's. It's our Samsung fridge for now, but we know who…read moreto call for whatever else needs servicing in the future. Sam is the best. He is responsive, trustworthy, and reliable! I'm usually in the room when he works and he shows me what is going on and walks me through it. Without any hesitation, I would recommend Sam to anyone who is searching for an appliance repair professional.

Did a great job repairing my fridge; prompt, responsive, and very clear in his communications about…read morewhat was wrong and what he thought would fix it. A fair price and I will definitely be calling him again.

My GE washer, less than a year old and still under the manufacturer's warranty, developed a major…read moreleak. Called GE Appliance and Service phone number at 1-800-GECares (1-800-432-2737). I was scheduled for an appointment through Bodewell, a company that manages and handles the service repair requests for GE (phone 833 426339355, yes it was a long phone number). Bodewell in turn, scheduled an appointment time with Topline Appliance Service (571 505 5580). I am not going to go into the details, but one should know that they are dealing with 3 levels of "paperwork, authorizations, and communications." Be sure that you know your CASE NUMBER if you run into any issues. GE will want this information. I am not going to sugar coat the process, it took from January 27th, when I first called in my repair to February 17th to finally get my washer repaired. There were many phone calls in between. There definitely is a communication issue, however, the good news is that Topline Appliance Service did an excellent job with the repair. Fahim, Jawid, and there was a third technician whose name I didn't get, did an outstanding job with servicing my washer. They even pointed out to me that the original installer of my new washer mixed up the hot and cold hoses. They adjusted the hoses for a nominal fee. My suggestion to anyone going through this process is to be proactive with your communications with these 3 companies. Re-confirm appointments ahead of time to be sure that there are no last minute changes, to also keep a log of all phone calls and to be proactive, do not wait for them to call you. I give Topline Appliance 5 stars for the great job their technicians did, but only 1 star for the three companies involved in the process. Update since I posted this review. GE customer support just sent me an email dated 17 Feb 2026 at 544 pm to follow up to see if the issue was resolved. Let me add their phone number as a reference: GE Appliances Consumer Relations 1-800-386-1215 option 4 and enter case number

I work for an appliance distribution company and regularly arrange service for my clients. GE…read morerebranded GE Factory Service to Bodewell in 2024 in an attempt to distance their brand from their service arm before making sweeping cuts and bringing on more cost-effective third-party service partners. Topline is one of those third-parties. They advertise themselves as fast, efficient service, but the trade off for speed is that you get stuck with this dishonest, cheap as dirt company that does not communicate with you, your salesperson, or GE. You may be excited to find that they have next day appointments available in your area. Understand that this is a diagnostic appointment. They will submit for payment from GE for the visit and will do absolutely nothing to facilitate ordering of replacement parts/appliances. Additionally they will lie to you about what's wrong with your appliances and will lie about when or if they submit documents/findings to GE. Lastly, they will not answer their phone or respond to emails. Do not under any circumstances allow GE to route your Bodewell service through this joke of a company.

Service was great & professional. Fast response to fix…read morewasher. Very quick in determining the problem.

The service I received was amazing. They came same day and the technician was very knowledgeable…read moreabout my system.

They were extremely responsive and helpful in resolving my broken washing machine. Very dedicated…read moreand professional business. Stood behind their work and came out to complete the job after the initial repair didn't resolve my entire problem. Their price was fair and reasonable. Would highly recommend them to anyone I know.

I needed the photos to help prevent future problems…read more I needed the photos to help prevent future problems. I am so sorry these guys were fabulous. I hit the wrong buttons, but they deserve more than five stars for the job. They've done.

Tim was able to get to my house within a day or two to check out if my 20 year-old fridge was…read morefixable. The fridge side had gotten warm although the freezer was still working. I was impressed with how well he knew the fridge model, and he had prepared by having parts on his truck in case any of the common elements had broken. (he asked me the model number ahead of time.) He was able to give me good advice not to further fix the fridge given the issue wasn't one of the common and affordable ones to fix. I would absolutely recommend him to anyone else needing appliance repair.

Great and trustworthy services. Thank you for getting my fridge fixed quicker than I ever expected…read moreat a fair price. Highly recommended