They provide quality service in a timely manner. Responded to my call and fixed the issue…read moreimmediately.

Good people! Did a great job on my two commercial ovens. The communication was pretty good and the…read moredeal they gave me for two ovens plus parts was unmatched!

We had tolerated the grinding noise in the 5 year old clothes dryer for longer than I care to say…read more I had already experienced a failed service call for this same problem in said machine and did not want to spend another $65 call needlessly. I thought perhaps I should just bite the bullet and buy a new one. One last try before I plunk down $400 for a dryer that no longer matches my washing machine. I was mentally prepared for failure but--- EUREEEKA!! And I don't mean a vacuum kind of Eureka. The repair team (one was in training) was punctual, cheerful, worked quickly, cleaned up, were polite, and .... they fixed it. They phoned a head to let me know how long it would take to get the part, and installed it the day after they got the part. No two week wait for the 'next available appointment'. Next time I'll call Vienna first, not Betty's, Sears or GE. PS These guys work west of the city so if you're in DC, sadly you are out of luck. Sorry.

We were charged $225 by Al for a basic task that took approximately five minutes to complete. The…read morework itself was elementary and did not justify anything close to that price. Receive a quote in writing before the work starts and think about hiring another group with trust behind their name first.

Great service fixed my dryer that was making noise . Got an appointment the same day and the tech…read morehad the part in his truck

The technician came last week and diagnosed my Maytag washing machine with a broken presser switch…read more He came back today to replace the switch and told me when he was done that he had good news for me. It was not the pressure switch after all. There was a leak in the plastic hose so he was going to knock off $100 from the total. I knew in my heart that $300 for a piece of plastic was too much but I was happy to have a working washing machine again. As he was writing up the bill he did not give me $100 off, rather $50 off. I wrote the check for the total he gave me, but did not notice the math error until after he left, so I gave the office a call. They put me on hold for a good few minutes (until they could come up with a story) and told me that the technician forgot to tell me that the $50 was for shipping (which was not included in the original estimate). And, 'm pretty sure they had some tubing around the office. Anyway I feel swindled! But he did fix it in a timely manner.

After considering bids for a dishwasher issue we were having we had Sunny come out and take a look…read morefor us. What drew me to Expert Appliance Services was their stellar rating here and customer satisfaction. Everything was quick and efficient and the problem for now appeared to be minor. I appreciate the effort Sunny took in coming out and helping us. In the future we will definitely come back to the company for when it necessary to help us fix whatever may break next!

Hello everyone, we had Sunny come out and inspect our Samsung fridge, which our ice maker had quit…read moreworking years back. Sunny was able to quickly diagnose the problem and order the needed replacement part. He came back a second time, with replacement part in tow, and quickly made the repair. I've never been so happy to have ice in my drinks!! Should have called Sunny years ago .

Bill Mason is quick to respond to you and will give you an honest assessment of your problem with…read moreyour appliance. He has solutions that have helped me keep, my cloths washer for example, going for longer. He tries to fix before suggesting replacement. Great service.

WRM offers helpful and friendly service for many of our appliances. They will also provide useful…read morefeedback if something outside of their scope.

This is by far the best maintenance repair company in northern VirgIndia. I can't say enough about…read moreRob Zafari. He's knowledgeable, trustworthy, and will go the extra mile to make it right. He's incredibly responsive too . Trust me, this is the company to call when you need appliance repair.

Fantastic! Came right away, fixed the dryer, gave us advice for how to keep the dryer going. All…read morebefore noon. Highly recommend.

I requested a service on Sunday night and a technician ((Alex) arrived at 10am Monday. Delighted…read morewith their quick response! Older LG w/bottom freezer wouldn't get below 20 degrees (0 recommended). Ends up freon pressure was low; Alex performed a system recovery of the old refrigerant and replaced with new. He was finished in 1.5 hours and temps are returning to normal. Price was fair @ ~30% of replacement cost of a new fridge. Alex was personable and emphasized giving Smart Steps a call if the repair doesn't hold. Very pleased with my experience. Looking forward to frozen ice cream vs. "soft scooped."

They were able to send someone within the week to fix an uncommon brand of toilet, including…read morelocating an alternate part for a discontinued part that was causing problems. My technician Oscar was great, as was the technician he brought with him whose name I sadly didn't catch. They were prompt, communicative, explained the issue and were able to get the part and do the full repair same day. They're a little pricey and have a fairly steep fee just to come into DC but the relief of having this done and done well is worth it.

Sam came to repair my built-in microwave. It was not working, there was power but the motor and fan…read morewere not turning on. He came in the timeslot he promised and checked all of the possible reasons. He explained that switches were all working but it was the door latch that needed to be replaced. He ordered the part and came two days after (Sunday was Father's day) and after replacing the microwave was working. So far so good. He saved me at least $400-$500. It is very hard to replace the built-in microwaves, trim will not match or fit and have to buy the trim separately. He is awesome! Explained everything to me and answered all of my questions with extreme patience. I strongly recommend him. He is very friendly and very easy to work with. Way to go, Sam.

Never returned my call. I tried twice to get services through Yelp. I needed a drain pain installed…read moreand a replacement gasket for a front loading washing machine.