Our Subzero refrigerator/freezer (which is 25 years old) had a warning light for and was not…read moremaintaining adequate temperature in either the refrigerator or the freezer. The technician came out, promptly diagnosed the problem as a faulty fan, and was able to replace the fan with the parts on his truck. The whole process was very efficient and professional. Let me add that I had called Subzero and gotten two references, the first who did not work in my service area (McLean) and the second who got poor reports on Washington Consumer Checkbook. Fortunately, the first suggested that I contact Expert Appliance Services.

Fast and thorough. Was able to replace my water intake valve to get my fridge water working againread more

Great to work with and Dan I very honest about his prices upfront. Give him a call and you won't be…read moredisappointed.

I reached out on Yelp after the installers contracted by Costco botched my dishwasher installation…read moretwo times. In just 20 minutes, Dan installed the dishwasher correctly. Dan was easy to communicate with and his estimate was exactly what he charged.

The true test of a reliable provider is when something goes wrong. We had what turned out to be a…read moreminor problem with the repair and APPRO was very responsive in getting it straightened out. The key takeaway: you can count on these guys.

Awful. Scheduled an appointment for 8 to 10. Responded to text confirming address. Called at 11 am…read moreon the day of the appointment. Stated I would get a call back. They did and told me there was a mix up and they would be here at 1. The technician came but seemed annoyed. He checked the outlet, said it was good. Took the top off the dryer and stated the motherboard was dead. I explained the board was brand new. He didn't test it just stated it was bad. He then just kept repeating the board was bad. No offer of ordering the part- nothing. I paid 90 dollars, they arrived 3 hours late for 10 minutes to say the motherboard is dead. The other issue was I could not understand him due to his accent. I don't care about culture or enthtics . Just do the job. He stated he did not know why I was upset. Three hours late, acting annoyed and 10 minute for 90 dollars and difficult accent. I will never contact them again.

This is by far the best maintenance repair company in northern VirgIndia. I can't say enough about…read moreRob Zafari. He's knowledgeable, trustworthy, and will go the extra mile to make it right. He's incredibly responsive too . Trust me, this is the company to call when you need appliance repair.

Responded to my Yelp project extremely fast and I was able to schedule through Yelp. Very…read moreconvenient. The tech brought the part in anticipation so it got fixed quickly in a single visit.

No complaints super efficient, no posturing. Fixed my problem pretty quick from what i remember.read more

Update to my previous review: I was contacted by the business and was told that the reason for…read moretheir lack of communication was due to being a victim of a cyberattack. As I had no other way to verify this, I took them at their word and accepted their explanation. For full transparency, however, it is worth noting that this communication came less than 24 hours after I had posted my initial review. The repair technician arrived at my home the same day, and spent approximately 90 minutes going back over the previous repair work and going much more in-depth in this second go-round. After completing the work, he explained what he did, what he found, and then ran a cycle through my dishwasher. The next day, I ran another cycle, and the leaking issue had been fixed. As I am someone who does believe in giving people and businesses second chances and opportunities, and because I have seen them perform excellent and professional work before (see my original review), I am likely to give them my business at least once more to see that this experience is an outlier and not their typical course of business.

I am very happy to recommend Atlant Appliance Repair (Erik A)! Over the past month I hired Erik…read moretwice: once to diagnose my Dacor oven and once to fix a Sub-Zero refrigerator leak. In both cases, Erik was quick to respond and easy to schedule the appointment. In case of the oven, no repair was required but Erik provided excellent recommendations we are very happy with. In the case of the fridge, Erik was able to quickly repair the leak. The cost in both cases has been more than reasonable. We will definitely rely on Atlant Appliance Repair in the future. Thank you, Erik!

I had an issue with my Thermador freezer that won't produce ice, didn't keep food frozen, and won't…read moredispense water. Erik came out and provided pricing for the fixes (replacing most components - the freezer is 10 years old). It took a while for the parts to arrive so the fix did take many weeks, but I'm happy with the results. If this fix can last 10 more years, it'll be well worth it.

I called for a failing refrigerator, and then I accidently texted my info to the wrong #. He called…read moreme back anyway in about ten minutes. I explained the problem and he recommended cutting my losses and getting a new refrigerator, which I did. Plus he had recommendations for models. I really appreciate his honesty. He could certainly have come by, charged me for a service call, and then told me that it was hopeless. five stars!

Jerry responded promptly and worked with me to find the most affordable and efficient solution for…read moreboth my oven and fridge repair. Will definitely use again.

Vlad and his colleague were professional and friendly. They wanted to make sure that they could get…read moreour Thermador fixed instead of having to buy a brand new one. Even though it took multiple visits, they eventually got it to work. We appreciate their dedication to get our fridge fixed. They always cleaned up after they left and constantly communicated when they would show up and if they were going to be late.

I requested a service on Sunday night and a technician ((Alex) arrived at 10am Monday. Delighted…read morewith their quick response! Older LG w/bottom freezer wouldn't get below 20 degrees (0 recommended). Ends up freon pressure was low; Alex performed a system recovery of the old refrigerant and replaced with new. He was finished in 1.5 hours and temps are returning to normal. Price was fair @ ~30% of replacement cost of a new fridge. Alex was personable and emphasized giving Smart Steps a call if the repair doesn't hold. Very pleased with my experience. Looking forward to frozen ice cream vs. "soft scooped."

Highly Recommended!…read more The technician is a true professional with an impressive understanding of the inner workings of appliances. This is second time using them and great quality work every time!

I reached out on a Sunday and received a message very quickly regarding scheduling the next day…read more Received a diagnostic and repair service for dishwasher. Will happily reach out for future needs.

SCAM. Sent people with no uniforms, unmarked vehicle, no tools, did not provide estimate before…read morerequesting payment and were physically intimidating (blocked the driveway so no way out). Did not even provide an invoice of services performed. They have at least 4 websites, phone numbers to the company change depending on what browser and IP address is used to access the site but person answering the phone is the same. They have no professional licenses in Maryland (use DLLR license look up), but they have a business license under Sam Khalladi in Burke, VA. When I called to ask for their license number the guy said they have two technicians who are out of the country for a month so won't be able to provide services. This is his other yelp site. Weird. Says business is closed but the website link is still active and so are the phone numbers. AVOID. https://yelp.to/FuVA7aHGoS

I called S & E to fix my ice maker on my Magtag. Sami came out and was very knowledgable &…read moreprofessional. He quickly diagnosised the problen after another company had been out & told me everything was fine & just put lubercant on the gasket & charged me. Luckily I found Sami with S & E. He not only fixed the problem but throughly checked my frig. I would definately call Sami again. He is honest & knows his craft. Thanks, Sami, Annette S. Gaithersburg