I will qualify this review by saying I have never dealt with Arbor Tech before, they were suggested to me by LS Tractor USA. They are about 15 miles from my house. The only other LS dealer I know of within 50 miles is Morton Power Sports in Fredericksburg which is about a 60 mile round trip.
My experience with Arbor Tech Supply. It was not a pleasant experience. I needed to order a fuel tank for my LS R3039 tractor. I called on Friday and was told they would have to order it (no problem, figured that) and it would be $253. They said there would be shipping charges (I figured that too, but what then is a dealer for?), that they did not know how much that would be, but usually about $12. I asked if they could not call LS Tractor USA and find out the shipping, they said they could not, that they would not know the price of shipping until it had been shipped.
That should have been a Red Flag, as Morton's had no problem quoting me a price of $276 picked-up. So, feeling that the shipping issue is strange, but trusting that when someone says it is usually $12, I take them at their word. I asked if they could find out when they order it Friday how long shipping usually takes and if they can get some tracking information, they tell me they will do all that and that they will need to call me back for my credit card and personal info. They proceed to call me back about an hour later, asked me for my CC#, keep in mind I was told the price of the fuel tank was $253 period when I 1st make the call, ( not $253 plus tax, or, not this price does not include tax). I give the sales person my CC# and she rings it up and says the total is $266. I say why the price change, she say well tax of course. I guess each person reading this review can make their own evaluation on this, but to me that is kind of low down. I say OK, in the mean time, I let the sales person know that I have spoken to LS Parts in North Carolina and they told me to tell them that if they would call after the order is placed, they can let Arbor Tech know how much shipping will be.
I had to call back on Monday and ask if Arbor tech would do that...they never did. I had to call this morning (11:30 am) 6/20/18 to ask if they knew if the tank would be in today, they said they would and get back to me, they did not. I had to call them back at 1:30pm to be told that yes it would be in and that UPS usually comes about 3pm and they would call me when the part was in. At 4:30pm I get a call that the part is in, I ask what shipping was and am told $31. Wow I say, almost 3 times what I was told, no explanation, just opps!
What I will tell folks...I paid $20 more then I would have if I had gone to Morton's, but I learn so much more about Arbor Tech then $20 worth. I learned I don't want to do business with a company like this, and I learned it for a very cheap price. One of the Great things about America, I get to spend my money where I like; and I will not be spending another dollar with Arbor Tech! I will gladly drive the extra 30 miles to do business with Morton's! Have done business with Morton's in the past and I find them to be honest and honorable in their business deals, can't say the same about Arbor Tech! read more