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    AT&T Store

    2.1 (21 reviews)
    Closed 10:00 am - 9:00 pm
    Updated over 3 months ago

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    4 years ago

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    5 years ago

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    6 years ago

    Business owner information

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    Manager

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    4 years ago

    Excellent customer service from Lizzy and Tony transferring lines to AT&T and new phones.

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    14 years ago

    Helpful 4
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    6 years ago

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    14 years ago

    Helpful 3
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    11 years ago

    Helpful 1
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    12 years ago

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    13 years ago

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    6 years ago

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    9 years ago

    Helpful 1
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    12 years ago

    Helpful 1
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    8 years ago

    This place is a piece of crap. I had to wait for 36 mins to get assisted. Then they are so nasty. I dont wanna go back to this store ever

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    12 years ago

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    11 years ago

    Visited the store twice for issues I had with their product and accessories, both times employees were rude and extremely unhelpful!

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    11 years ago

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    10 years ago

    The worst tricky ppl ever. Poor managment n customer service

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    8 years ago

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    10 years ago

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    8 years ago

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    uBreakiFix by Asurion

    uBreakiFix by Asurion

    3.1(15 reviews)
    0.6 mi

    Let me just say: "Ya'll need MORE people in your store like LAURA!!!!!, she's the best. I came in…read more3 days ago and could not turn off "find my phone" and of course I couldn't do it on my phone because it was broke, and I forgot my password for my icloud account. Long story short, she took the time to tell me how I may be able to reset my password, and it worked and I was able to take it into her, and IT'S FIXED, THANKS TO LAURA.....YOUR ROCK!!!!!

    I recently filed a claim with my insurance company Akko and they required me to visit one of their…read morerepair centers before they would process my claim. They advised that I needed to have one of the specialists at uBreakiFix assess the phone and provide a quote or diagnostic report via email. I made an appointment online and walked into the store yesterday evening. I was greeted by a helpful gentleman named Markkel and I explained my situation. I told him what I needed and he told me based on my own assessment of what the issue could be. It was deemed unrepairable which is all the insurance company needed. Markkel then told me he would send me that diagnostic report via email shortly. There were a few other patrons that entered the store that were waiting for support / pickup of their device. I told him thank you and I received the email shortly after my visit once I got home. Markkel was super chill and helpful give him my situation with my phone. I would say I had an overall pleasant experience at this location during my visit and I would return again.

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    uBreakiFix by Asurion
    uBreakiFix by Asurion
    uBreakiFix by Asurion

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    Fix My Phone - Until November ends...

    Fix My Phone

    3.7(117 reviews)
    0.0 mi

    On October 6th of 2025, at approximately 15:00 I was in the Fix My Phone store located at 550 N…read moreFrederick Ave, Gaithersburg, MD 20877 It was Monday, It was a clear day, with a summertime climate, I walked in the store and explained what had happened with my phone. I was told by the store employee that it would cost $300 to replace my phone screen, because the product/item being used as a replacement is a Samsung product/part. I kindly asked the staff member to see the breakdown on the computer that shows a detailed description of how and why he was charging me $300 to replace my phone screen for my Samsung Galaxy S23 Ultra.  He refused to show me the price and the breakdown of the price in the system/computer. Prior to our interaction, I was present waiting in line when he allowed a female Latina customer to look at the computer. He had turned the computer to her so she could see and understand everything he was discussing with her. After they finished, he turned the computer back to his view and angle. When it was my turn, I asked him if I could see on the computer what I am paying for and he said No. More than once, I politely asked but he refused every time. All of the sudden, he says he doesn't speak English after he was just speaking perfectly with me in English. There were 2 gentleman that were in the store at the time. They decided to assist by conversing with the staff member in Spanish and they told him what I requested. He told them in Spanish that he understood and understands what I was requesting but that's just the price. By the way, I am fluent in Spanish. As a result, I feel discriminated against since my complexion did not match everyone's who came in the store. The Basis for discrimination: I was discriminated against based on my appearance and race, as evidenced by the different treatment I received and the staff member's sudden and implausible claim of not speaking English. This is also a deceptive practice: For refusing to provide me with a detailed breakdown of a $300 service, while providing one to another customer. Combined with the sudden language barrier claim. I am very disappointed. I believe I was lied to and disrespected.

    Not authentic Apple iPhone battery installed. My phone says it doesn't recognize it! I was quoted…read more79 over the phone. price went up to 89 when I got there which I could have lived with if it were not an aftermarket battery. Live and learn! I had no idea that they could get by with that without telling me. My phone isn't overheating anymore but the battery is still draining almost as quickly.

    Photos
    Fix My Phone - Got my iPad screen replaced. Same day service and very friendly.

    Got my iPad screen replaced. Same day service and very friendly.

    Fix My Phone - Phone cases

    Phone cases

    Fix My Phone

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    Cricket Wireless Authorized Retailer

    Cricket Wireless Authorized Retailer

    5.0(2 reviews)
    0.3 mi

    I needed to upgrade my phone because mine crashed. I called the store to make sure they had the…read morephone I was interested in. I spoke with Lucy on the phone and she was very courteous and helpful. I selected this store over the one by my house because of how I was treated in the phone and their good Google reviews. Once at the store I was showed the phone and looked at a couple of others. Lucy suggested that I stick with my original choice and didn't try to up s sell me a more expensive phone. She set up everything and have me a discount on a case. Before I left, she put her name and store phone number in my phone and said to call if I need any assistance or stop by the store. I highly recommend this store if you need a phone. There was no pressure to buy a high dollar phone or upgrade my current plan. Thanks for making this purchase go so smoothly.

    Very happy with my service and how great the customer service is here as well. David answered all…read moremy questions . he was very friendly and the store was very clean and organized. I switched my 2 lines from Metro pcs got 2 free phones ( if you dont like the free phone they also offer other phones with some great discounts or you can use an unlocked phone or a phone from at&t), David helped transfer all my info from my old phone to my new one, also gave discounts on accessories! FYI cricket is on the AT&T network so best believe i am loving my new service. There is a promotion of 2 lines unlimited for 80 ( what i got) and up to 4 lines unlimited for 100. Best decision ever was to make the switch. Overall great location and great employees! Left the store all smiles.

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    Cricket Wireless Authorized Retailer

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    AT&T Store - mobilephones - Updated May 2026

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