Total;ly awful customer service at the Montgomery Mall store today! This past Sunday evening, I ordered a top online for pick-up. The first thing that went wrong was that I waited until Tuesday, and no one had contacted me that the item was ready for retrieval yet. I finally called them at noon on Tuesday, and they said they couldn't find my order, but "would try to fulfill it soon." They contacted me a couple of hours later to say I had exactly 48 hours to come get my order! I went in close to 11:45 a.m. today (Thursday). One salesperson was with a customer (who herself was with a large group, kind of overtaking the cashier counter), and the other was riffling through a clothing rack. I approached this woman--petite of stature and dark blonde hair--and told her I came for my online order. She smiled and went to the shelf where many orders were waiting. Apparently she was a trainee and needed the older salesperson to help her, which was fine. When that woman--taller and very yellow blonde hair--took over, also looked at the shelf of bags awaiting pick-up, and then said she had no record of my order. I produced the email on my phone, and she told the first woman to look at around the store, including the back area where the top might be. Then the tall woman went somewhere in the store, found a top like the one I ordered and brought it to me, saying, "Large, right?" I said, "Actually, it's medium." This was met with a kind of grunt from this tall woman. At least ten minutes had passed, and another customer wanting to return some items stood behind me, and the tall salesperson asked her to step forward to be helped. Finally, the tall woman--I guess she just wanted to get ride of me--looked quickly on the shelf again (while her customer was taking items from her bag), quickly brought a bag to the counter and yelled to the first woman, "Here it is." The tall woman tossed the bag onto the counter and turned her attention to her customer returning items. No Thank you. No, Sorry, we're a bit chaotic today. Nothing. Zilch. I was then left standing with my bag in-hand. But, before I left I quietly said, "I am less than thrilled with the customer service I have received. Look for my online review. Thank you." You are reading my review! I, the dissatisfied customer said the Thank You that they should have said to me! These people have hardly any "job" to do, and they cannot do it with an ounce of enthusiasm or politeness. Get rid of these--especially the tall woman--and hire people who will work with customers politely and happily! Avoid this store. Thank you for reading! read more
