Mr. Kim restored my suitcase to "better than new" as he likes to say…read more After a 2-week long trip across Southeast Asia, my brand new luggage took a beating. Broken zippers. Popped stitches. It was definitely in need of repair. Mr. Kim was able to get the repairs done in a little over a week and the repair work was so seamless that I could barely tell what had been fixed. The only telltale sign is that he added a new, stronger zipper to replace the broken one which actually made it much easier for me to open and close the interior compartment. The $45 I spent in repairs was a worthwhile investment to ensure I would have many more years of adventures to come with my fabulous ruby red suitcase!

My favorite piece of luggage wheels broke and I took it to luggage and leather depot and they fixed…read moreit without any problem for only 28 bucks wow great value. love this place!

I dropped of my shoes two weeks bf Christmas. TWO WEEKS.Owner said ( as he gave me my repair…read moreticket) completed by Dec 27th! Cool! I called January 10 to say I would pick up by the 24th.... Then SNOWMAGEDON happened! Mind you... I took my repair to this particular shop from a personal friends' review.... So today ( Feb 2,2026) I drove down to pick up my shoes..... The owner looked at me with confusion as I handed him my repair ticket. I described my shoes to a T...5 inch stilettos with a wide crisscross strap. Still confused face. I literally watched this man walk over to a pile of shoes and rummage through pairs and pairs of shoes to eventually find mine on the bottom of the pile.... Dusty and half stripped . So I knew work had started on them bc I did not drop them off in the condition I took them back in. I inquired as to why they were not finished and he said " it's been busy, then snow". I also asked why he did not tell me he had not finished them when I called ( and I gave him the tix number on the 10th of January). He shrugged his shoulders. At this point.... ZERO APOLOGY! ZERO offer to complete the repair at a 25% discount.... I did not ask him for one. He said... and I quote..." you said take your time".... In my mind and most other customers minds.... Take your time means in a reasonable time..... HE gave me the date of completion for Dec 27.... Again.... Shoulder shrugs! How does someone run a business like this? Lack of respect for my shoes ( found on the floor) lack of honoring the delivery date with ZERO APOLOGIES. Then have the audacity to place blame on THE CUSTOMER for not having the repair FINISHED because I stated take your time! SOMEONE MAKE THIS MAKE SENSE TO ME!!!! I called my friend who highly recommended MASTER REPAIR SHOP in Rockville Maryland to me and let him know how my repair project was treated. He was beyond shocked. Many apologies from my friend but not ONE from the OWNER! Please avoid this shit hole ( physically a nasty mess... where my shoes were found on the floor) AT ALL COSTS!!! The owner is CLUELESS on how to provide great customer service. It was HEINOUS AND DEPLORABLE AT BEST! With the damage done to my shoes ( because he started my project) the price to fix them at another shop up the road was 50 dollars MORE... at $150.00! That's double the cost of the shoes when I bought them. When the owner said he would fix them in the next MONTH ( I have a late Winter wedding to attend and wanted to wear the shoes in question) I nearly lost my mind! I stared at him with such disappointment .... He then said... and I quote..." You didn't pay YET, so here" and held out my shoes to take. I took them and as I left I told him what I thought of his shitty customer service in Italian, Spanish and English! I'm sure he understood ONE of the three languages I speak! Master Repair Shop in Rockville, Md is a horrible place to have your shoes repaired. The customer service is beyond repair itself and I will NEVER EVER allow this shop to work on any of my shoes if I'm in need of repairs. It should NOT TAKE over 7 weeks to repair something this simple as my repair needs..... in his words! A complete disaster and I give Master Repair Shop in Rockville, Md a negative 10.... -10 !!!! Zero stars!!!! Had to put one star rating other wise it would not allow me to post! But still.... ZERO CUSTOMER SERVICE!!! A total shit hole! Kathryn L

I had my Jefferson brogans that I use for living history programming at Fort Washington NHP brought…read morein. I needed to have them get new soles, or so I thought. The owner said I only need to get new heels. A very honest guy. $50 for parts and labor is very reasonable.

Excellent work Great service…read more Very good value Very reliable Very pleasant Convenient location

Wonderful neighborhood valet run by a lovely owner, always honest and attentive to quality.read more

I've been here a number of times but have yet to write a review. Over the years, there have been a…read morefew faces I have seen come and go from the shop, but this week when I went there was an older gentleman who I believe may be the owner as I have seen him in years past. I had moved a little bit out of the area, so I looked up new options around me. I called a shoe repair shop with a number of five star reviews in Chevy Chase, and I ask how much it would cost to add a Topy. This lady proceeded to berate me, saying what on earth am I talking about. I explained that the Topy was a rubber sole that would cover my existing leather sole, she said why didn't I say that then? So I went back to my old neighborhood and took the shoes to Bethesda Shoe & Luggage Repair, I asked the gentleman for a Topy and he said no problem. To me, if you don't know the major manufacturers of products in your industry (Vibram, Dainite, Topy etc.) then you shouldn't be in this line of business. Anyway, rant over - the gentleman here did a fine job with the three pairs of shoes I dropped off and instead of looking for a new place in my new area, Bethesda Shoe and Luggage Repair will retain my business. I don't think their prices are out of whack, sure you could add a rubber sole covering to your shoes yourself for less, but I prefer it done professionally and expeditiously. I have also had luggage zippers repaired here, my wife has had heels fixed here, and everything was done on time and done well. No issues.

I am surprised they have been in business for so long. They are shockingly overpriced and terribly…read morepoor service and quality.

Amazing quality! Will definitely be a regular customer with other items! Wish they would open a…read morestore back up in Maryland!

The staff was super helpful, great selection, good "sale" prices but I hate most of the coats are…read moremade in China.

I had a great experience at this local shoe repair shop! I brought in a leather Apple Watch band…read morethat didn't quite fit right--it kept sliding and was really uncomfortable to wear. They were able to alter it perfectly, and now it fits like it was made for me. The craftsmanship was excellent, and you can tell they really pay attention to detail. It's such a simple fix, but it made a huge difference for me. I'm so glad I found a place that can handle small, precise adjustments like this. Highly recommend!

Craft Shoe Shop did great work at a fair price. My shoes came out exactly how I wanted, and you can…read moretell they really know what they're doing. I would have loved a quick call when they were ready, but honestly, between how busy things get around here and all the snow we've had, I get it. Stuff happens. All in all, solid local spot that I'll definitely be back to for future repairs. Happy to support a neighborhood business like this.

Took some shoes here to be shined and refurbished. Shoes look no different these they did when I…read moreleft them. $15 wasted. The guy working here is not nice and lacks customer service. I would NOT recommend and will never go back

I would not recommend this place. I will start off by saying that I usually get my shoes…read morecleaned/fixed at Craft Shoe Shop in Kentlands, MD. That stop is run by Noah who is very nice and super knowledgeable about his craft and has been in the service for 10 plus years. I couldn't go to him this time because of circumstances so I decided to try this cobbler in Westfield Montgomery Mall that I will be writing about. Below is my experience and review and it is VERY lengthy: I brought in shoes that I bought from the thrift store to be repaired. The soles of the derby's were coming apart so I just needed them to be glued back to the midsole. Somewhat easy fix. I go to this cobbler on a Friday and inquire about the service. The man who runs the shop tells me it is about $65 to repair, which I would say is reasonable. I ask him how long it would take him to fix and he tells me, "about a week." The man gives me a ticket and says to bring it back when I pick them up and that I would get "a text message" from him when the shoes are finished, as he asks for your phone number. This is where the problem arises. A week passes by and I even wait an extra day, so it is now Saturday of the next week. I receive no text so I decide to call the shop and inquire about the shoes. The man picks up and I ask about the shoes and I give him the ticket number, he goes to check. He comes back to the phone and says, "I'm still working on your shoes" and has the AUDACITY to say "don't call the shop unless you get a text." What? There is no point in having a phone if you're just going to answer and say that when people are inquiring about their stuff. There are previous reviews where the same situation is mentioned. So I ask him about how long until they are ready, he says "probably Monday and Tuesday." So a service that was first said to only take a week now needs another 4 days, which is I think in my opinion, unprofessional. I wait the extra couple days, and it is now Thursday, an extra TWO DAYS later after he said he would be finished and I STILL have no text message. I decide to call the shop AGAIN and this time he surprisingly says "yes it is ready, I just need to clean them up." At this point I rush over to the shop to pick up the shoes because I no longer want to deal with this shop. When I go to pick them up, I see one of my shoes in his hand and I tell him that those are mine, he says "oh I am just finishing up, sorry I was busy this morning" that's not really an excuse when the service was literally extended by 6 days. The shoes themselves are okay but like another prior review had said, the hassle alone is not worth the service. Would not recommend.

I googled a shoe repair shop for heel repair. Came across…read morethis shop tha been open for years in the Mclean community. First impression on today's visit; The owner is impressive at multitasking, smoothly handling the customer before me while handling a phone call. His expertise showed with the intake of my shoes for an easy repair. While return for a pickup after the holidays. Great first impression

I have been thoroughly impressed with the quality of workmanship at this shop! Let's keep…read moresupporting local businesses!

Mr Burkett fixed my drum table to perfection. It was my grandmothers and it had great sentimental…read morevalue. I am thrilled with Raymond Burketts work. His price was very fair in my opinion. He picked the table up and returned it. For those of you who do not know what a drum table is, the center of the table goes around. Mine was badly broken causing the top to be very tilted. I told Mr Burkett, if he could not fix the table to turn and just have the top be connected to the part that turns, I would have him do the job. He came over and looked at it and said he was pretty confident he could fix it. I also have my grandmother's secretary and one of the doors was too warped to close, he fixed that too and now it closes perfectly.

Raymond was great! We gave our original Knoll Cesca chair for re-caning and Raymond did a terrific…read morejob. Not only does it look brand new, but also feels a lot sturdier. I think the chair will now last for years to come, so I think he provides great value in that regard.

Seleh tailored my suit in 2022. The suit came out incredible and I was looking forward to getting…read moremy new suit tailored this year. Unfortunately, Seleh is currently battling cancer and is not a this shop.

Thank you Seleh for doing such an incredible job altering my wedding dress! Seleh completed a…read morecomplicated alteration that involved removing mesh covering most of the top half of the dress. Before undertaking the work, Seleh ran through some of the considerations, including the fact that the mesh provided structural support that he would need to compensate for around the straps. He finished the dress on time and the removed mesh looked flawless. He completed a second round of alterations after my first fitting. Then, a week or two after I took the dress home (and nine days before my wedding), I panicked about the fit of the bodice and the straps and left a slightly frantic voicemail for Seleh. To his immense credit, he called me back in ten minutes to calmly and gently ask me what was wrong and how he could fix it. He didn't make me feel crazy or unreasonable and made a quick appointment for me a couple of days later. He turned around this last round of alterations in a couple days -- a complex addition of fabric under the dress straps to reduce itchiness and some alterations to the bodice -- and the dress was perfect after that. His work on the straps was particularly impressive because the added fabric was completely invisible despite the fact that the straps were irregularly shaped, ornate, and lace. All in all, Seleh gets top marks for skill, timeliness, and emotional sensitivity (all a must when altering wedding dresses). Thank you again, Seleh!