I purchased a toilet flapper online, but what Home Depot sent was a doorknob! So, I went to this…read moreHome Depot In Germantown and the customer service lady said, "How could they have gotten this wrong? It's two entirely different things." The transaction was smooth and she pointed out the aisle where I could get a toilet flapper. Everything was done fast and expeditiously.

Horrible service. I walked in trying to return a faucet I bought earlier. They told me the faucet…read morewas ALREADY returned. Obviously ITS NOT RETURNED IF I HAVE IT IN MY HANDS? I HAVE the receipt of purchase of my faucet as well. NOT ONLY did they ACCUSE ME OF STEALING, they made me PAY TWICE for the item. So now I have an un-returnable faucet (which is fine) but I was HELD in the store and forced to PAY TWICE for the item. Genuinely ??? They do not want to listen to any logic or even lookup my receipts. BEWARE of HOME DEPOT SCAMMERS. Avoid this store and go to the nearest location.

Used for large redesign of kitchen and appliances. Used in house design service for running the…read moreproject and hiring sub contractors. Work started late August 2025 and was promised completed by end of OCT 2025. I could write several pages of all the things that went wrong but will summarize. They did not complete work till FEB 2026. Delays were due to B&S delivering wrong items, damaged items, no items, contractor indifference, no one in charge at the end, lack of responses,... just horrible all around.

Bought a brand new KitchenAid from Bray&Scarff for $3000.15 months later it's broken. And the…read moresalesman had the nerve to say you should've paid $400 for the insurance. Don't buy any garbage from there. You might have better luck at Best Buy.

I needed a single reem of paper. Their prices are competitive with the office supply stores. Simple…read morein and out. I asked an associate where the printer paper was located. Instead of walking me over, they pointed towards the area. They said if they have any in stock, it would be there. Not the best assistance a customer could ask for, but sufficient.

I have been going Best Buy for 30 years. I have never have a horrible expense like this today…read moretrying to give business to them so I decided to go buy some iPods. They say they will honor the match pricing for $169 with Amazon . First they told me was $249 then when I showed them their own price on website advertise $179. I asked the manager" Mike" rude and unprofessional, arrogant person in the world. I told him I need six of them? He say no limited is only one. He told me that is the policy. He also quoted me Amazon will not allow you to buy more than two so I show him I could buy it and push purchase and then he just laughed at me. If that's how Best Buy do their business I will never come back . if you look at my history for 35 years I own your stock and I'm pretty much spent a lot of money. I can't believe for my favorite shopping shop now I regret this 35 years friendship.

*Scam, don't call them.* They charge you $80 just to come…read moreto your home and then tell you it can't be repaired, when it could have been fixed with a $25 part. Now that I'm asking for my money back, they won't answer my calls. I'm disputing the charge with their receipt.

Our Bosch dishwasher flashed an error code and was making crazy sounds. We searched for videos to…read morefix it, and decided it was beyond my DIY skills. We called Bosch, and they sent us to this company. If we had looked at reviews, we would have asked for someone else. The 1 star rating is overly generous. The company said they could come out the next day to repair the dishwasher. When their employee arrived -- in a privately-owned pickup with no signage on it -- he charged us $200 and told us he didn't have the part he needed. He returned on a Saturday, made the repair, and charged us another $215.32. Given that we had no dishwasher, we were washing dishes by hand. After the employee left, the hot water wouldn't turn on in the kitchen sink. I checked the under-sink valves, and all were turned on. We called him back, asked him to return, and he told us to check the valves. We explained that we had done that. He returned at 8 PM and told us to call a plumber. We told him that he broke it, so he should fix it or call the plumber. He said he would return the next day (Sunday) to fix it. He didn't return. After calling several times, the company sent a different employee to our home. He checked all of the same items and told us to call a plumber. I asked for his company to pay for it, and he said he wouldn't. Avoid All Appliance Repair at all costs. If Bosch sends you to them, ask for a different referral.

Robert Zablon is a wonderful and professional appliance repair technician. He did a fabulous job…read morefor us 3 years ago and again, just recently, he again fixed three more appliances- refrigerator, washing machine and dishwasher. Robert knows exactly what needs to be done and he's thorough, and takes time to explain what went wrong and why. In our dishwasher, for example, he gave us tips on extending its life/ efficiency, and the wisdom of using dishwasher liquids like Cascade - at least every other wash- instead of pods, due to tendency of the platinum pods use, over time, to inhibit proper drainage. Robert is a find, if you use his services you'll have found a gem. Thank you Robert Zablon!

Robert is great. He immediately diagnosed the issue with our LG front load washer and worked on it…read moreright away. Very reasonable quote. I recommend for those who reside in the Germantown/Clarksburg area.

Used Raj at least 3 times over the last 20 years. Mostly on my Maytag washer and dryer. Called him…read moreafter hours yesterday, he texted back anasked what the issue was along with model and serial number of system. He came by today and was a first time fix.

Can I do zero stars? Raj came to our house to repair our refrigerator/freezer. Apparently he cut…read morehis finger in the process, and after he left, I found blood in the freezer, inside the ice maker, in the refrigerator section, on the outside of the refrigerator, on the kitchen counter, and on the kitchen floor. It is totally unacceptable for a service person to leave his bodily fluids inside the appliance that we use for food storage! Then, as we were wiping everything down with Clorox, the ice maker fell off in my wife's hand. We now have to have another service technician - definitely NOT Apple - come out and reinstall it.

I went here several times but didn't end up using them due to a personal contact getting me a…read morebetter deal but they were patient, professional and well supplied. Great advice as well.

When we were initially planning a complete kitchen renovation and met with a few kitchen design…read moregroups in the Bethesda and Columbia areas, and talked to friends who had purchased appliances, we heard over and over that ADU was the place to go. We had decided on some of the appliances we wanted to buy (Wolf induction range and steam oven, Sub-Zero refrigerator) and visited the ADA showplace in Gaithersburg on several occasions to decide on sizes and other appliances we needed. We ended up buying all of our kitchen appliances at ADU; this turned out to be efficient and a lifesaver when we had a size issue with the microwave drawer and needed to switch it out for a different model that fit better in the island cabinet. ADU carries a wide selection of quality appliance options and offers some discounting as well. I could not have imagined getting 7 appliances at 7 different places, managing those deliveries and schedules, and so on. We ended up working primarily with Kyle Gladden over the seven-month process from planning to complete installation. He showed us various appliance options, answered questions, and worked through many details over the months. Going with ADU was the best approach for us as Kyle knew the big picture of what we were trying to accomplish and when, and it simplified deliveries, asking questions, and making changes. Kyle is pleasant, professional, responsive and very easy to work and communicate with. When you are undertaking such a big project you need to work with pleasant people who can help you get the job done! It's a necessity! On occasions when Kyle was out, we could easily reach someone else who could help us in the office. Everyone we encountered in the office and the phone was pleasant, knowledgeable, not pushy, and responsive. We're happy to recommend ADU (and Kyle) for new appliances.

Vlad and his colleague were professional and friendly. They wanted to make sure that they could get…read moreour Thermador fixed instead of having to buy a brand new one. Even though it took multiple visits, they eventually got it to work. We appreciate their dedication to get our fridge fixed. They always cleaned up after they left and constantly communicated when they would show up and if they were going to be late.

I requested a service on Sunday night and a technician ((Alex) arrived at 10am Monday. Delighted…read morewith their quick response! Older LG w/bottom freezer wouldn't get below 20 degrees (0 recommended). Ends up freon pressure was low; Alex performed a system recovery of the old refrigerant and replaced with new. He was finished in 1.5 hours and temps are returning to normal. Price was fair @ ~30% of replacement cost of a new fridge. Alex was personable and emphasized giving Smart Steps a call if the repair doesn't hold. Very pleased with my experience. Looking forward to frozen ice cream vs. "soft scooped."

In the past few years, KBS completed renovations for us involving, two full kitchens and one…read morekitchenette, five full bathrooms, two powder rooms AND two double car garages, PLUS bedrooms, living spaces, hallways, storage rooms, floors, lighting, carpeting, pantries and more in our two homes. All showcase quality IMO. Thus, we've plenty of recent experience with KBS outfit and feel confident in making the highest recommendation. In summary - KBS is not too big nor too small, not too expensive but not cheap, so they were just right for us - average homeowners who seek the very best value. In this regard, KBS was just right. Some highlights........ 1) The crew is experienced and cohesive. They've been together for a good long time. They work well together and we never observed inefficiency. They just work hard all day long. 2) I never had to worry about workers in our home. Honest, polite, professional, kind, and responsive are words I'd use to describe them. 3) Communications were timely and valuable. My advice is to take notes of every communication for reference. In one case we forgot it was our responsibility to acquire an appliance. Uh oh, it was our fault and a written record would have been useful to refer to. Yikes! 4) The budget estimates were honored. there was no bait and switch. Prices were transparent to us. 5) We enjoyed reviewing recommended selections of cabinets, floor, hardware, appliances, sinks etc. Today, we feel somewhat knowledgeable with KBS as our tutors. 6) Cleanup and construction debris was timely. Thanks! 7) The crew was OK with our two dogs. I think our doggies missed them when the jobs were done. Final note: The sign of a great contractor is NOT that nothing goes wrong. Rather it is how the contractor responds when something does go wrong. In this regard, KBS took care of problems I was not even aware of, and when I was, they swarmed to make it right ASAP. For example, a quartz kitchen countertop cracked. Surprised. The piece was faulty. The crack was not due to poor installation. We only had to make one call to Dan who took care of it. Easy peasy. No hassles or haggles about responsibility or cost. Perfect. I've a few more impressive examples. So the more work we observed, the more confident we became in KBS. In my life "trust" is earned and hard to achieve in the contracting world. So, it is with pleasure to say KBS was trusted. We'd hire them again whenever we have a future need. Simply excellent!

Dan and his men were great they did a beautiful job on our kitchen and bathroom they were very…read moreconsiderate and took care in the remodeling Fantastic men to work with