Hours say open until 7pm online so why are they closed at 6:15pm? Not worth the effort especially as the phone rings to a mailbox that has not been setup, hardly a professional appearance. It's probably a better idea anyway to buy new appliances with the service contract for rental units, rather than trying to save on the expenditure and replacing it with an appliance of similar kind. I had a couple that I was interested in refurbishing before doing full upgrades on the properties, but if they can't be bothered to be open during business hours, they don't need my business. read more

First, let me say that what was advertised online, he actually had in the store. Which was a huge deal to me since I searched for a new refurbished washer without an agitator and only went to the places that currently had them available. Upon entering, the place is beyond cramped. It's not really feasible to walk around and look but since I already knew what I wanted, I just asked the guy working there. He wasn't the most personable person but when I told him about the washer I was inquiring about, he showed it to me. I asked him if the washer was good and he told me the truth. He said "No. This one have problems later". I really appreciated his honesty! Then he showed me another one with the same price without an agitator and said that one was better. I purchased it and asked him if I could fit it in my Acadia. He told me that this type of washer needs to stay upright or the drum part could shift and not work properly (so no, it wouldn't fit in an SUV) so it should be upright on a truck. I asked if he could deliver. He told me up front that it was a third party delivery service so they would charge me a lot from Springfield to Centreville and that I would have to work with them for scheduling. Luckily, we were able to have a few friends pick it up for us. We've had the washer for a month and I am beyond happy! It works perfectly and I would recommend this place versus any other places I shopped around for a refurbished washer! read more

If I could give negative stars, I would. I paid for an LG washer and dryer, and neither worked from the start. Repairmen visited and left totally befuddled. The store manager (maybe the owner? I never knew for sure), Inam, finally sent me replacement -- an inferior stacked unit that makes a racket when the dryer is on. The interior is scratched and I had to glue the lint basket together myself. SO, if you want to save a little money, DO NOT even think of going here. read more

Prices are great. I have my own truck, so I am sure getting a third party to deliver or return appliances can be real problematic. The cord on my dryer didn't match my socket so I brought it back and they put on a new cord for free. Great service, great prices, if you can deliver yourself. http://www.stucconews.net read more

I wish I could give this experience 0 stars. This place is the definition of Bad Used Appliances, I was sold a faulty fridge and anytime I try to organize for them to come and repair it. I get no response or extremely terrible customer service. Do not shop here unless you are expecting a bad product. read more

Horrible customer service. Called and set up a day to come in, drove 2 hours, and the store was closed. No one answered the phone. Based on my experience and the other reviews, this place seems extremely sketchy. read more

Enjoyed my experience buying a W/D. Manager was helpful and friendly. Pressure-free and got a good deal with a generous warranty. Recommended. read more

I am a star driven purchaser (who takes time out of their overly busy schedule to write a fake review...ain't nobody got time fa that) so I was a bit skeptical when hubby suggested this business and informed me of the 1 star rating. We went in and found a nice refrigerator for a good price (the owner will definitely work with you and is a man of faith driven integrity). The customer service seems great. The owner seems accommodating and our experience has been nothing but positive thus far. If you don't see another post stating otherwise our experience has remained positive. In my observation, if you come to the store and present your issue the customer service is excellent. It seems the problems come into play when the company has to come to you. I'm not saying that they should advertise something that they don't offer but I do believe that MOST times people don't set out to do others wrong. I believe those that do are the exception. read more

This was a nightmare from beginning to end, I found them from a posting on Craigslist and thought I would give them a shot and see if it was worth it to do business with anyone on Craigslist other than a regular everyday person, I'm really regretting that decision, I ordered a refurbished GE dishwasher from a young man named Chris, the other guy Inam was the guy who sent out the receipt of purchase. I spoke with Chris who is a fluent Spanish speaker and conman extraordinaire, he plays to be some naive child but is the only person who answers the phone at all times and gives you an excuse upon excuse to make sure they keep your money well into the next month so they can earn interest off of it and then at the very end they may or are forced to return your money. at this point I'm still without a working dishwasher and I still don't have my $504.96 and they are trying to convince me that their location is the only place in the whole universe that is unable to issue a timely return of your funds. Again this place advertised on Craigslist that they had Good used and refurbished appliances and promised a timely delivery with installation, while speaking with Chris about my new dishwasher and the installation needs, he assured me that this 3rd party vendor would be able to accommodate me and I would having a good working machine pretty much the next day, the next day arrives and the two barely able to speak English delivery/installation men arrive and get ready to bring the replacement dishwasher into the house, i mentioned to the head delivery guy that they have a copper pipe that needs to be removed and replaced with a newer stainless steel connection, in his broken English and my little Spanish we were able to understand that he was not able to complete this install nor was he able to take care of this very specific installation need that was already discussed with Chris, so I called the store and as always Chris answered and had a full on conversation with the delivery guy in Spanish so that I would not understand, but I have 20 of Spanish and vocabulary training under my belt so I could understand their conversation verbatim he literally said just bring it back we still have his money and then well just give it back next month, I had to take the phone away from him and end the call because I had a very important meeting that I needed to call into and expected them to take the just deviled unit back with them and wait for the refund, but based of that conversation with his delivery team I knew I had a much bigger fight on my hands, they seem to only want to deal with you on selling and not the actual delivery of working good units and you are also at the will of the delivery people to show up whenever they feel like it without giving you a reasonable window of expectation for the delivery people to arrive, they only say they will call you an hour before the delivery and that's all, that means you just have to sit there and wait all day or all night for them to call you and then an hour from that time they will make the delivery. It is in my best opinion to find another place to do business with, this place thrives on taking advantage of peoples good and trusting nature, and I still don't have my money 11 days after this event happened. read more

Fantastic place, drove down from MD to purchase a new range after my old one died. Met with the salesman, we looked at his inventory found one I liked. We settled on a great price and I purchased the appliance right away. He even helped me load it in my car. Great customer service, will recommend this shop to others read more

The saga of broken appliances has ended. The owner of this place is fantastic and willing to do what he can to help his customers. He personally made two house calls to help us out with some issues we were having. If it wasn't for him the rating would be much lower. We did have issues with both the washer and dryer we purchased from Good Used Appliances. Both have since been replaced and are in great working order. I am in the military and there were some issues with on post delivery and repair. It's why the owner helped us out instead. If we were off post I'd recommend 100% for appliances for the house. On post? Maybe not as much, just because it's tougher logistically. Thanks much. read more

This place does not even deserve 1 star. I have been sent a fridge that only cools to 42degrees does not make ice and now they have stood me up 3 different times to come pick up. This is unacceptable childish behavior on the part of management. That's ok since today is Monday my lawyer is in office and will be contacting him to see if I can take this junk refrigerator to the dump myself. read more

My credit card was finally credited by the store the full amount including the delivery. UPDATE it has now been three days since the original post below. The company promised to refund my money minus the delivery charge. I've yet to see this in my account. This is the second time they promised that they have submitted a refund. Do not purchase from this company unless you have money to give away. Unfortunately one star is the lowest that I can give this company. DO NOT PURCHASE FROM THEM. Last month I purchased a whirlpool French door refrigerator from them. They installed it the next day. The water was not connected correctly and leaked all of the floor overnight. The floor was soaked and the wall had water damage. It was missing two crisper drawers. The fridge didn't go below 43° and the freezer didn't go below 17°. All food was lost. I called them immediately at 9 AM in the morning and I didn't get a return call until 6:30 PM that night. That was after leaving three messages. I told them to pick up the fridge and refund my money. I was offered an out of box replacement fridge but was asked to pay additional $150. I said no and for them to pick up the fridge. Three times they said they would pick up the fridge and never showed up. That left me over a week without a working fridge. Imagine you can't go downstairs and give your child a glass of milk because the fridge doesn't work. Finally on the fourth try they picked up the fridge and said they would refund me everything but the delivery which they should pay since the delivery did not go well at all. I still have yet to see the refund. I am now working with my credit card company to report the company. read more

2/18/19 update - never heard back. Refrigerator still making crazy noises. Now i'm updating my basement kitchen and will be getting my appliances elsewhere and spreading the word to not use this establishment. read more

Can be difficult reaching by phone. Staff are nice.

Bought two washers, two dryers, three refrigerators and two dishwashers. All have turned out great and all were purchased at a great price. Mason was easy to work with and very responsive. read more

On 11/26/2018, I purchased a used fridge that was posted online with "WARRANTY", and I paid the price that included the delivery and pick up of the old fridge. The manager told me that the fridge that I am buying needed a filter and it cost only $10 or $12 only, so I said that is fine.. He added that the delivery will be done on the next day. I noticed on the sales receipt the following: STORE POLICE: 40 DAYS WARRANTY, ALL SALES ARE FINAL, NO RETURNS ARE ACCEPTED. ICE MAKERS ARE NOT GUARANTEED TO WORK ON TOP AND BOTTOM FRIDGES ONLY. WE ARE NOT RESPONSIBLE FOR ANY DAMAGES TO YOUR HOME DURING DELIVERY. ALL PICK UP ITEMS MUST BE BROUGHT TO STORE FOR REPAIRS OR EXCHANGE. RESTOCKING FEE 25% FOR ANY RETURNS. I have never seen anything like the above terms. I was going to cancel the deal but I did not.. The fridge was delivered on the next day but I noticed that the water hose on the back of it was very short and the delivery man noticed it as well but he said that I could buy a longer hose and install it by myself!! I called the store about that but I was told the same thing so it was installed with the short hose. I asked the driver if he could drop the old fridge in a nearby address (a mile away) for an extra fee but he refused. The driver then went down to his truck and drove away leaving me with two fridges in my kitchen while refusing to take the old fridge!! I called the store, and I went to see the man who sold me the fridge to complain about what happen. I told him that the delivery people did not pick up the old fridge as it was written in the sales receipt, so he replied by saying that he trust his delivery people and that the job is complete. I told him that I may take a legal action against him, but he did not care. I left confused and upset and told him that you are losing business by doing so.. The "Good" business should include: 1. putting new water filter. 2. putting a reasonably long water hose. 3. refund the cost of delivery to hire two men and a truck to move the old fridge from my kitchen. Thanks, and I wish they understand the above.. read more

I'd give them zero stars if that were an option. I received two broken fridges from them. TWO. Getting their alleged repair guy to actually show up is a miracle, and then he couldn't fix the fridge. Replacement fridge arrives, and within a day it's obvious this one is a piece of junk, too. Their delivery service is a joke. Eight HOURS late the first time. And the second time they arrived the next DAY. And forget about them answering the phone. This place should be closed down. read more

First time buying a washer and dryer and I had a great experience. They had plenty of options and lots of newer models. I got a Samsung set that was 3 years old for almost a buy-one-get-one-free deal minus a few hundred dollars. They're still selling that same set at Lowes for about $800 a piece. The staff was extremely helpful and I was able to learn a lot from them. They also try to help the customer in anyway they can so if something happens in your warranty time and you are not in Virginia anymore for some reason, they'll work with you. All in all I'm so glad I found them. read more

Purchased a refrigerator that's was only 4 months old and never even got it. They promised is would be delivered between 1pm and 4pm and now 11:10 pm it's still not here. What a terrible experience I have had. Should have just paid a little more and got a brand new one. Never again read more

Store has great selection and manager/owner was very helpful. I had change of heart the machine. He has asked me to change and find the right one for me. he was very professional and courteous, he go above beyond for my satisfaction. I recommend this to anybody read more