As of today, I've been a member and going mostly to this location for almost 4 years. positives: 1. Better layout than Fairfax location 2. A large parking spot that looks divided into 2 sections and if the closest section is full, you can always find parking a bit further away. 3. Really good samples and hard-working employees making sure samples come to you fast. less positives: 1. Fairfax location is better organized at the checkout with boxes and packing -- verified multiple times. 2. Less Asian food options which is a big bummer for me. read more

I wanted to share a positive experience that deserves recognition. We often hear about customer service in stores and restaurants, but rarely acknowledge the people working in automotive service departments. Today, I visited the Newington Costco for a TPMS issue and received outstanding service from Tony and Norvel. They were friendly, knowledgeable, approachable, and genuinely committed to helping customers. Despite an extremely busy shop, they remained calm, courteous, and respectful with everyone. When my vehicle wasn't ready at the original estimated time, they took the time to explain the delay and sincerely apologized. At no point did they seem frustrated or dismissive. Instead, they continued treating every customer with patience and kindness. I also remember Tony helping me tremendously with a battery issue about seven months ago. He may not remember me, but I certainly remember his exceptional service. Tony and Norvel are a credit to Costco. Their professionalism, positive attitude, and dedication to customers make a lasting impression. Thank you both for a job well done. read more

I've purchased Groupon Costco 1 yr Gold membership with $45 digital credit. On my email account, I could not find the digital credit email from Costco, so I've visited Costco Springfield store because Groupon instruction asked their users to visit local store for help if I could not find it. At the customer service, Costco employees declined that they can't do anything for me, so I told the associate her company email asked me to check with local Costco customer service. Now Jenny, the store manager, came and confirmed when Costco sent the digital credit and found it on my junk mailbox, so I told her, "Thank you so much!!", then she sighed and walked away. Costco products are impressive, but their employees are negatively surprising. read more

The printer is always broken or they run out of membership cards, very inconvenient. The store doesn't have signs to tell you where to find certain items. Always busy. read more

Very impressed by this Costco! While it was super crowded, the free sample employees were incredibly patient and friendly. Lots of tasty products and good sales on cleaning supplies. As always, the pizza at the food court was superb. Costco offers an incredible value for its members. This Costco is very clean and is a fun place to shop at. We will definitely be back to shop for more good value deals! read more

Costco Wholesale - Springfield - Costco! - Wholesale Stores Near Me - Springfield, Virginia

This store is an upscale Walmart when it comes to patrons. I'm glad that store personal are scanning your card upon admission that keeps some of the undesirables out. I do appreciate the employees as most all of them work hard and are not appreciated. read more

We tried the new combo calzone at costco, and it's better than expected. It's basically a combo pizza, but calzoned, 100% worth every penny. I was waiting for the comeback of combo pizza, but this will do. If you go during the weekdays, wait time is about 5 minutes. However, on weekends, expect to wait at least 15 minutes. Calzone (9/10) : - good size - crispy outside - hot juicy and flavorful inside. *Ask for some onion, parmesan, pepper, & put it inside, it hits diff.* Pepperoni (8/10) : - classic costco pizza, always hits. 100% would purchase again. read more

Costco Wholesale - Springfield - Combo Calzone ($6.99) - Wholesale Stores Near Me - Springfield, Virginia

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I like how Costco has many locations nearby and a good automotive center. They always have products I like and so many free samples offered of their new products. What does concern me is that I had many miscommunications with Costco over membership price and never got the discount I was promised by Costco when I got it. I also don't like how crowded Costco gets and the lines are insane. We always come early too. read more

This is the closest Costco to me and after one year of being a member (yes I know, still a rookie) I figured I would do a review. A quick guide for those interested in alcohol: Virginia allows wine to be sold in Costco, Maryland has a total alcohol ban, and DC allows both wine and hard liquor. Keep that in mind when choosing a location. As far as the good aspects of this location: 1) there are two ways to enter the parking lot and real OG Costco members know to use the entrance a little farther down the road to enter around back. There are always spaces in that area compared to going Mad Max style to fight everyone in the front entrance. 2) it appears that they may eventually offer gas here, as evidenced by a flat cement area being developed in the back (although I making an assumption here). 3) the check out lines and food area seem to run very efficiently and the return line seems much less crowded than other locations. And now some of the bad aspects: 1) you could sneak in here at 3 am as a burglar and probably still find a thousand people shopping inside. Apparently no one coming to this location has to work because I have found it to be packed no matter when I go. 2) The light where you turn left to head toward the entrance is usually packed with cars coming here. Two turn lanes are backed up pretty much constantly all day. Because of the massive influx of cars from this light, the front parking entrance to the store is like a bad driver's ed movie. 3) the area where you wait for your food and then eat is really close to the check out lanes so you get quite a traffic jam of carts between those waiting for a hot dog and those trying to exit. The amount of benches to sit at seems rather minimal for how crowded it gets here. This also creates a jam of carts that people leave so they can go sit down and eat. Really the overall feel of the store is that it wasn't quite built to handle the amount of people visiting (although is any Costco really built for the constant crowds of people coming in and out?) Overall I am glad that I have this store close to me, but it's not my favorite location. read more

Costco Wholesale - Springfield - In line - Wholesale Stores Near Me - Springfield, Virginia

Never again will I enter this location smh the level of customer service clearly varies by location. I have personally been going to the Pentagon location since 2011 and never had I ever experienced the level of disrespectful customer service I received today. Then the way 3 members of management handled, especially assistant manager Chris....never again! UPDATE: The next day I spoke to corporate which recommended I speak to regional office. Both offices were just as mind blown as I was about situation but when it came to actual SM and DM they were as nonchalant as AM Chris smh. read more

I came to Costco tire store on September 2nd, 2025 to change my car's 2 front tires. I chose BF Good Rich tire brand. 300 something for each, so l paid almost 700$ to change them. After I went home, the tire on passenger side lost the air all the time. I had to filled air for that tire few times. I wondered there is no way it would happened. I just paid nearly 700$ to change my 2 front tires. Then I found out only the tire on driver side is right ones, the one on passenger side is very old and not same kind. So, I went back there to ask them. They said that they did right job, because they did rotation 2 back tires to the 2 front tires. So now the 2 tires in the back were right ones. And the 2 front tires is my old ones. I said even you change them then 2 front tires were still new and same kind (Michelin) no way it different kind and one is old, one is new as this because I just change them few month, too. The Point is I asked them to change my car's 2 front BF Good Rich tires not Michelin, second, I didn't ask or hear anything about they did my car rotation. I know I can't do nothing to this. But God is everywhere and knowing everything. He will judge people who did wrong and unfairness. read more

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Still despise it. There are some people who love Costco, while others loathe it. Am in the second camp, and best decision was getting rid of my "membership." You can save more without Costco. Parking here is a cluster. Good luck not getting hit by the masses, who have huge grocery carts. This location is always full, no matter what hour you go in. Best to avoid it completely. The people whom work here are super polite and helpful. Yet the crowds do overwhelm, and checkout is an experience. The parking lot is where to, definitely be very aware of your surroundings. This just doesn't justify the throngs. Only reason had to go back, was to pick up prescriptions for a relative. They do have good pharmacy prices, but I'll go elsewhere. read more

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The Springfield Costco can be bustling at peak hours! They offer appliances, auto/tires, items for babies and kids, clothing, handbags, computers/printers, electronics, furniture, hardware, health and beauty products, home/decor items, jewelry/watches, office products, patio/outdoor items, items for pets, and travel/luggage items. Check-out lines can be backed up, but the employees try to work as efficiently as possible by directing the lines to self-checkouts and to cashiers. Just note that if you are at a self-checkout, if you run into any issues with scanning or looking up an item, it can take a while for assistance. The 'food court' dining-in area can be monitored more in terms of wiping down the tables/seats. Plenty of parking, but be cautious of the pedestrians, sharp turns, and runaway carts! +wait time for assistance at self-checkouts +messy food court area +tight parking read more

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I guess this Costco is ok. I'm not a fan of the big box concept. I have a household of , at most 3 (humans), and just don't really see a benefit here when purchasing for a small household. This location also has no gas station so boo when Costco members (aka grandparents) come and want to fill up your car. I do like browsing the specialty clothes, toys, and books. I'll usually leave with something. I did get my TV here and I'm a fan of it. My toddler enjoys their (cut-up) hot dogs and chocolate soft serve. My parents live in a state where Costco doesn't sell alcohol so I can assure y'all we will be back so they can bring items home . read more

BLUF: poor customer treatment, poor quality furniture This comment is about customer service at the warehouse and the quality of some furniture bought there. We purchased a "leather" sofa set from the warehouse. Relatively quickly it started to fall apart. The "leather" flaked off, even on parts that didn't get sat on or touched. On those parts that touched each other, the "leather" wore right off. So we went to return it. - First, the people at the customer service desk laughed at my wife. Right off the bat, total BS treatment. - Then they said "that wasn't real leather, if it was real leather it would have said Grain Leather, not Leather." How the heck could we know that? - They told us we could have known more from reading the box. Well, it wasn't in a box when we bought it. And even then, would the box have said "not real leather, fake stuff?" - Then they said "look at the price. you had to know it wasn't real leather." Really? Costco touts it's great deals, and how they have all this buying power to get good deals. They made us haul our own couch to the car and home to save on overhead costs. Heck yea, if you say you give good deals, we figured we got a good deal. - Then they said even real leather wears out. Sure it does. I have a sofa that is near 20 years old made of leather, and it's kinda worn. But that's 20 years. I've seen leather furniture in medieval castles still holding up. The warehouse manager then told us no return, as it's normal wear and tear. Again, even though the places it was flaking apart are literally not touched. Beware of what you are buying there. Poor treatment all around. It's one thing to deny a return, it's another to belittle a customer for asking. read more

Costco Wholesale - Springfield - This is some of the flaking. On the top edge of the couch, where nobody touches or sits - Wholesale Stores Near Me - Springfield, Virginia

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Review for Costco Newington #227 Our large family had been great client for Costco in Fairfax and anywhere when we traveled. Our regular Costco is this one in Newington #227 Springfield. We had been treated so badly from the register REINA R a few times and we always tried to avoid her but today unfortunately, we didn't notice her until we got closer to her register. She must be a racist, she yelled at us as she thought we don't understand English when we told her the item she was about to ring up wasn't ours and she rolled her eyes. The attitude continued when she realized that my sister who visited me wasn't a member (but I am a long time member), she yanked the credit card from my sister's hand and yelled again at us instead of just explaining nicely that it must be me who is the member to pay for my sister's purchase. We walked out of this Costco in shock for having such sad experience here, how could Costco keeps this bad representative for long time and never resend her for training for customer services. We will shop Costco Fairfax and will NEVER come back this location ever again. read more

Costco Wholesale - Springfield - Shopping - Wholesale Stores Near Me - Springfield, Virginia

So this is for the optical department ONLY! I had heard that they have a great optical department so I decided to give them a whirl since I need new glasses. They are not around the corner from my house so this was going out of my way to go check them out. Upon walking up to the counter, I was greeted by the manager who in turn asked on of his employees to assist me. I was then approached a warm and friendly young lady, who took my temperature and walked me through the COVID expectations for trying on glasses; they go in a special bin to be sanitized instead of back on the shelf. That's where any and all assistance ended. There was another customer there with her husband and they had an employee walking them around, engaging them in trying on glasses while trying to ascertain her tastes & style. The employee was very attentive to her customer but at the same time there were three other employees behind the counter & not one of them offered me any assistance. I was very disappointed because I had heard so much about their selection and pricing so I was hopeful to find an awesome pair of glasses. I have specific needs and it would have been super helpful if I had been shown were to find those frames or even approached to see if I had any questions. Needless to say, I left frustrated at the very stark difference in customer service that was given to one person but not to others. I will gladly find my frames elsewhere, thank you for asking! read more

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Costco is my to place for my shopping needs. I love to get my shopping done there as well as gas.

The food court does not have French fries anymore. Been a while but wanted to update in case some go there looking for them at the food court. Still have the great pizza and no gas station at this costco. read more

I would say this can be the less chaotic Costco you can go to. I normally like to go on a weekday after 7pm, this location can be less crowded. Self service check out is also available here! read more

Tried to buy a membership as a gift for my wife. After confirming with me they would not, they emailed her and ruined the surprise. I tried to cancel my membership online and over the phone and just got the run around. read more

I live around the area so I come here often for groceries. Spacious, clean, great selection of offerings for all types of products. Bathroom is clean. The self-check out area helps speed up the check out process a lot. Checked out their tire shop today to repair my tire and great customer experience with the staff who helped me. Be prepared to wait for a while for your service since lots of people come here to get service, but the folks are really quick in checking out and perform the service. The sign on the door said no appointment necessary but I would still make an appointment to be safe. I placed an appointment at 5:45p but brought my car in early at 5:20p, saw a staff right away and he told me they can look at my car right away. I went to get my groceries done and came back out at 6:15p and the person who checked out my car came to inform me that I need to replace my tire but it can be done in 20 minutes since my tire is in stock. I was lucky that my tire type was in stock, but was very happy to hear that the replacement can be done right here at the same appointment and will not take long. read more

Excellent service from Johana (Certified Optician) at Costco optical! Johana was super helpful and friendly. She went above and beyond to help me out. Thank you Johana and keep up the good work! read more

He warehouse is fine. The tire center is abysmal. Went to have tires changed. They did not have in stock so they ordered them. I made an appt for the following week when they said they would be in. They called and said the tires did not arrive you will need to reschedule. I rescheduled for the following week. Get to the tire center 30 minutes early for my appointment. Drop the keys with the desk. An HOUR and a HALF later they tell me they ordered the wrong tires 'but we have have other tires in stock if you want us to put them on. It'll be an extra charge'. At this point I'm like 'sure' it was only $5 more per tire. TWO HOURS later they were finally on my car. Customer service was terrible! People (angry) waiting 3 hrs for services they made appointments for. Employees did not care. All the employees looked miserable. Do not recommend! Will not be back. read more

Yes deserves for the wonderful help I always find! Specially my friend "BRIGHT" he's my pal I tell my family consider me lost inside it, I can't get enough from just gazing around the clothing of babies & grownups kids. The fruits & veggies are fresh & crisp most of the time! I prefer their French Fries, they taste so different & unique and delicious .... But their plants aren't that great, last time I purchased a lavender plant , fraud Of course my favorite spot is the cookies & chocolate sweets read more

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Decent Costco. I honestly think this Costco is much better than the one in Fairfax. I've never had any bad experiences at the pharmacy, vision center, tire center, and overall store. Employees are usually always nice and it never gets messy. They also have self check-out registers now, too. The only thing is, make sure you check the dates on the produce because I bought some apples one time and they were a couple days expired. The good thing is that returning items at Costco is really easy, albeit the long line they usually have at customer service. Do yourself a favor and order yourself the soft-serve when you're here. Best dang soft-serve I've ever had in my life! It's so good and creamy to the point where I feel naughty eating it. Anyways, I'm a huge fan of Costco (to my husband's dismay), and I'm always trying to come here lol! read more

Husband watched son to give me a break to run the errands. Went to Costco to get some basics for son and noticed some pumpkin seeds we got a week ago were on sale. Went to get a price adjustment for the $2.50 since I was there but the lady refused to give it to me bc I'm not my husband, not on his account. The purchase was made on his account, didn't know it was so strict for a price adjustment , just seems like a money hungry company. read more

This is our favorite Costco to come to in the area! Costco is a great place to come shopping, especially if you like getting toilet paper and paper towels in bulk. You can get pretty much anything here, your weekly groceries, flowers for the spring/summer. Flowers for specific occasions like valentines day or just because you want to surprise you wife. Some of the things we love getting here are the TP, Paper Towels, Chicken Taquitos, deserts (Half Sheet Cakes are delicious and only $18). The food court is really good too, and cheap. You can get a large pizza for $10, but this large is really like an extra large. You can also get frozen yogurt, salads, hot dogs and more. You can now also make purchases with visa credit cards now, whereas before, they only accepted debit cards! read more

Not my normal Costco but was close to where I was at the time, so I ducked into the Springfield location to get NYE dinner. Specifically, I was looking for Alaskan King Crab Legs and lobster tails - you know, the ones they typically sell at a booth right before every major holiday? Couldn't find them and so asked Steve, the MOD. He pointed me to the right direction. I meandered over that way, putting this and that into the cart as I went. It IS Costco, right? I mean that's what you do, right? Look, I don't make the rules. Saw Steve again, or, rather, he saw me as I was meandering. Despite how busy he must've been a couple of days before the holiday with a packed store, he came back up to me to make sure I found what I was looking for. Not only that, he walked me over to show me the different locations the product could be found, in different quantities. That's pretty amazing today. But the 5-stars is for overhearing a conversation I shouldn't have heard. While meandering, I saw Steve talking with an employee. I then heard Steve comforting the employee for what was obviously a family situation. He offered the employee all sorts of support. Yeah, see, I love me a good deal. I love me a good person even more. Way to go, Steve. Thank you for bringing a smile to my face. Good prices on good products delivered in a clean, safe environment is great. When all of that is delivered by "hands on" management who actually give a damn about their employees, it's even better. Thank you. read more

This review is for their soggy pizza, or what I expected. I'll stick to shooing only as they still have the best prices on bulk items. read more

Costco Wholesale - Springfield - Wholesale Stores Near Me - Springfield, Virginia

I was in Costco to have my new glasses adjusted and had a great experience with Johana in the optical department. Not only is Johana so very kind but she is also extremely knowledgeable about optics. Costco is most fortunate to have her taking care of customers. And I was fortunate to be waited on by her. Thank You! read more

This Costco is located in Springfield/Newington. It has a tire center, food court (with FRENCH FRIES), and a photo center. Unfortunately, they do not have a gas station (as of now....) It is busy during the evenings (after people get off work) and weekends. Like other Costcos, they offer competitive prices for bulk items and offer a wide variety of items from food to furniture to nifty gadgets. They usually offer samples of things/food during the weekends (Saturday and Sunday). They also have several sales going on every week, so make sure to check out that catalog they send to your home to see what types of things they have specials on! It's a great place to grab a lunch for the family of you are out and about as well. We love their French Fries (which we haven't seen at other Costcos), the chicken bake, and salad. read more

This Costco is so convenient, so close to our home. Try to hit Costco to stock up on water, paper towels, and other household essentials along with other bulk items for the house. I order my contacts here and sometimes order new glasses as needed basis and they have great prices. They even carry a lot of organic products as well. :) We also get the puppy potty mats, it's only $13.99 per box(much cheaper than pet store). I know the items are bulky but you can store in basement or closets and save money. read more

Costco Wholesale - Springfield - We love flowers inside our home - Wholesale Stores Near Me - Springfield, Virginia

Customer service representatives at the phone kiosk are so incredibly rude at this location. When I told the rep I broke my phone he laughed. He then up my new phone on a random foreign country because he was too lazy to look for United States which made it a nightmare for apps that don't work in that country as well as a foreign keyboard. read more

The Good: + Less packed than the Crystal City one. The fact that I can find parking on a weekend easily says a lot about this Costco! + Great variety of samples. For some reason, I feel like I've gotten more samples here than any other costco. I am a huge fan of delicious free samples. The Bad: + No gas station + Out of a handful of products that I was looking for....but that maybe a Costco wide thing. For example, I didn't find powdered sugar, which is very odd to me. read more

old lady supervisor or manager named grace or something was extremely rude to me when I just asked a question... did not like her attitude and was not helpful at all. very unhappy with my experience because of her and will avoid this location read more

I typically come to this store as it's a little less busy than Pentagon City. I can usually find what I am looking for and the lines aren't as long. Today I discovered the optical section (which was busy!) and that there were some frames I had been looking for. After completing that transaction I attempted to grab the last of my purchases, a box of ice cream (didn't want it to melt while I was in the optical section). Although it was 6:10pm I figured j could just grab the box of ice cream and check out... NOPE! I was stopped by a guy named Kieran and was she would have a foreman to grab them despite there being another lady back there shopping. I explained exactly what I was getting and where it was, I was promptly and rudely cut off and told he understands and would have someone else to get it clearly frustrated. He yells to someone to get what I was looking for and the guy goes looking for it. After a minute or two he didn't turn up with the ice cream so he tells me I would have to keep it moving and he would have the guy to bring me the ice cream. I explained I was planning to checkout, I was once again cut off and told he understood but I had to keep moving. Eventually after this interaction I stated I didn't want to purchase anything from the store and just abandoned the cart with him. I would've expected better customer service than this. Sigh! I'll go back to Pentagon City to shop Costco. read more

Tire service in this Costco is...disappointing to say the least. I had an appointment and they overbooked. I called to try to reschedule and the caller stated to use the online system to book. I booked. I came and they were "not staffed enough for an appointment" and told me that the online system is not connected to their store booking system. Go to a different Costco, it is not worth your time to deal with the foolery. read more

We have been Costco members since the 90's and I have to say I'm super disappointed with this Costco's bakery and meat section. Truly everything else is the same as all the other Costco's in the area. We got a package of croissants that were dry and stale and we got ribs that were so dry and tough no amount of sauce could make it better. This was the day before Christmas and when we went to eat them it was a massive disappointment. I've never had a problem at other Costco's with their in house goods except this one. read more

I have a pretty good experience when I go to this Costco. Parking isn't as bad as other Costco locations in the area. I love picking up a pizza for lunch. The best feeling is when you know where everything is. read more