My favorite Costco to shop in the area, ample parking and fewer customers than Pentagon City Costco. It would be perfect if Costco would bring back the English crumpets they previously sold and served as samples. Otherwise, we can find organic fruit, quality meat and scrumptious baked goods and a great selection of vino. Our family would be over the moon if the crumpets returned and we could enjoy with Nutella! The plant department definitely deserves praise, from gorgeous hydrangeas to potted plants you can place on your doorstep over each season brings a smile. read more

Well I have been shopping at this Costco for awhile now and I never had an issue until today. I am a disabled veteran and I have a service dog due to my military injuries. I bring her everywhere I go she's very intuitive and aware of how I'm feeling and is always protective. Well I brought her in Costco with me because I have been able to do so BUT NOT TODAY. I met a manager there named Shantel and she denied my service dog entry because she determined with her expertise that my service dog "was not acting like a service dog" according to her. But she failed to realize my service dog was backing up to me and having to account for each person coming and going and with Shantel approaching me she was having to focus on a lot of things going on. I think all entrances of Costco have well over 100 people per hour come through and it's fair to say a dog that is trained to protect and to be aware of its surroundings and having an owner with disabilities it might be a very active moment for the dog regardless of their age or how well they are trained. Onyxx is not the best service dog on the world or like a military or police dog but she helps and does a good job. But to be denied entry due to what someone who has no real experience or is legally able to determine what is or isn't a service dog is unreal. No I do not put my dog in a "service dog vest" or have a "service dog" little patch on her but my disabled veteran military ID should suffice enough. I did call Costco corporate and submitted a formal complaint because there is no real signage posted or anything anywhere to set a standard of what is required for entry for a service dog. I don't know if I need to carry around my military VA paperwork to prove I need a service dog.... It really shouldn't be an issue. Onyxx was not lunging at anyone or barking. She was just accounting for anyone approaching or around to determine a threat or made me uncomfortable. She immediately saw no one is a threat or poses as a threat and can instantly make that determination. If anything she just sniffed someone like any dog does. She is almost 2 years old so there will be lapses. Shes a giant schnauzer it's a very intelligent breed known to be service dogs. Anyways, I am attaching Google AI search of Alexandria, VA laws about service dogs for others to know their rights for your ADA dog. So that hopefully Shantel and other employees of Costco can know. Hope things improve I'll be back next week with Onyxx to see if anything has changed. Shantel clearly doesn't know she's not legally allowed to deny a service dog due to her own opinion that my service dog "is not acting like a service dog" nor is Onyxx required to wear a "service dog vest" nor am I legally required to provide any documentation. In essence she called a military veteran a liar even after I told her I'm a disabled veteran and this is my service dog. read more

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Lots to report on for this Costco... I think this is my favorite NOVA Costco, except for the pizza... it was dry and not good like normal Costco pizza. The staff here are SO friendly and fun!! Especially the free sample workers. They deserve a promotion! We also tried the new Double Mint Chocolate Chip Sundae which was AMAZING!!! Great value as it's $2.99 for a sundae that can be easily split by three people. Chocolate syrup, mint and vanilla soft serve ice cream swirl, chocolate pieces...you are in for a treat!! I highly recommend trying this while it's here. It tastes like a thin mint. Parking lot here is way nicer than other locations with large parking spaces. read more

Costco - Double Mint Chocolate Chip Sundae - Department Stores Near Me - Alexandria, Virginia

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This location is the closest Costco Gas station for us, unfortunately the design of it is horrible. It doesn't flow well at all which causes major congestion for guests trying to get into the store and trying to park or even trying to get gas. The staff is ok although not super friendly. The store isn't usually very organized either. I wish Costco would add more locations with a gas station!! read more

I can always come in here and find something. This time I got the Korean Spicy Puffs and they are a hit. I wish they'd keep them year round. Ive never really gotten a bad item here. Gas prices are great, food samples good, parking over my the car Air pumps is an easy get in and get out when coming here. read more

Been going to this Costco for a few years and it's always got your basic Costco stuff in stock (water, paper, snacks, chicken, etc.) Does it get busy? Yes especially afternoons and evenings and weekends. But overall would not go to other Costcos that are even busier on the weekends. My only issue is this one has a weird parking lot, which took awhile to figure out as it is awkward to enter this Costco, unlike other costcos that have a pretty easy entrance to figure out. The service is like at every place and is really great, I have no complaints. And do I need to say much about the value because that is what Costco is all about- a good value! The gas line goes by pretty quickly however again, with the weird parking lot design , the gas line can cause traffic jams pretty easily. read more

A Costco run is always an adventure. Surprisingly, at this location, the worst part about this location was the parking lot. As with any location, that is not a huge surprise. The surprise came when we went inside. Even though the parking lot appeared to be packed, it felt like there were a lot of customers missing inside. Or maybe it was because we were on a mission and knew exactly where we needed to go in the store. And maybe it was because we were the only one in the section. We were able to grab everything we needed quickly and make our way to the checkouts. Here we were surprised to. There wasn't much of a line. We got through here really quick. One of the quickest Costco runs I have ever done. read more

I like how Costco has many locations nearby and a good automotive center. They always have products I like and so many free samples offered of their new products. What does concern me is that I had many miscommunications with Costco over membership price and never got the discount I was promised by Costco when I got it. I also don't like how crowded Costco gets and the lines are insane. We always come early too. read more

Let's start by me acknowledging that I am a huge Costco fan, and have been a member for years. This store is well-stocked, and the staff is friendly and efficient. Is it perfect? No, not even close... but it's not their fault. The lot is too small. The store is built on the site of the old Mt Vernon Multiplex, which closed in 2007 or so. It's jammed in between Ladson Lane and the Wal-Mart. And while I love the cheap Costco gas, sometimes I wish they'd get rid of the pumps and use the space for parking, as more than once I've simply been unable to find a spot -- and getting out of the lot can take 20 minutes. The crowd outside means there's a crowd inside. The management does a good job of keeping checkout lanes open, and of course the checkers are amazingly fast and efficient, but there's really no place for shopper to queue up. So they fill the aisles waiting their turn, and if you're just trying to get some Cliff bars up front, you have to navigate through a bunch of impatient folks waiting to check out. Again, it's not the store's fault that they're popular, and if they cleared a bunch of merchandise lanes to dedicate to checkout space, it would mean less stuff or higher prices. I get the issue. So for me, I try to take advantage of the Executive early hours and do my shopping then: Never a problem finding a spot, and I'm in and out in record time. read more

I arrived around 8:45 to avoid typical crowd on Saturday mornings! The store opened at 9 am. Just like everyone in the line I walked into store and once I scanned my card, which was validated. The store rep (ROGER) stopped me and indicated that only executive members can enter and other members have to wait until 9:30. I politely asked why this information was not shared on website as a general information to avoid wasting precious customer time. I told him, I drive 35 minutes to be here on time. The very rude ROGER started to get into my face and asked me to go outside of store! Seriously!!!!! instead of helping me to make this easier, he was a complete out of line with no respect for customer. The rep name is ROGER, make sure you wave to him, since he can't do his job right dealing with customers. He doesn't realizes that WE the customers are the core of Costco business model. Losing clients WILL cost Costco more than few dollars change! I'm hoping his manger ask him to repeat his customer service training. He does NOT belong in this space for sake of customers. read more

This place is wonderful it's big fun and exiting to go to this Costco! The food court makes things even better if you feel hungry or thirsty they have food courts read more

Nice COSTCO. Today, it is crazy busy. The parking lots are almost full, too. Good selection, and well stocked. This is the first COSTCO I've seen that has a garden center. The checkout lines moved fast. read more

Title: Do Your Own Research - Don't Rely Solely on Costco's HVAC Referrals I've been a Costco member for years and generally trust their recommendations. However, my experience with their HVAC contractor referral was a significant disappointment and a warning to other members. What Happened: When my 18-year-old HVAC system failed, I obtained quotes from Costco's recommended contractor and one I researched independently. The differences were striking: Equipment Quality: Costco's contractor quoted base model equipment at $21K. My independent contractor provided superior equipment (upgraded outdoor unit and furnace/air handler) for $17K - a $4K difference for better products with the Costco rebate card included. Included Features: Both quotes included UV light and programmable thermostats, but my independent contractor included a premium thermostat with remote sensor and 10-year parts and labor warranty versus basic equipment from Costco's referral. Due Diligence: When I researched Costco's recommended contractor, I found 90+ Better Business Bureau complaints. During follow-up questions, I received inaccurate answers that raised red flags. Post-Installation Experience: Six weeks after installation, lightning damaged my new system. My independent contractor's owner saw how new the equipment was and replaced the entire outdoor unit instead of just the compressor, plus installed a surge protector at no additional charge. This level of service confirmed I made the right choice. My Recommendation: Costco's referral may save you research time, but it's not a substitute for doing your homework: Get multiple quotes (including contractors NOT on Costco's list) Check BBB and online reviews independently Compare equipment specifications, not just prices Ask detailed questions and evaluate the quality of responses Verify warranty terms and post-installation support I paid in the lower end of average for my zip code for superior equipment and exceptional service - from a contractor I found myself, not through Costco. Trust the Costco brand for products on their shelves, but verify any service contractor referrals thoroughly. read more

Everyone already has their opinion about Costco. I do find a lot of people that don't even live on this side shop at this location. Ample parking. Clean bathrooms. New gas station installed. Free nitrogen air for your tires. This location also has a great selection of brands and product availability. You cant go wrong with the $4.99 rotisserie. If you show up on a Sunday loafin'... them rotisseries will be gone by the time you get out of church. Neighboring grocery stores charge between $8-$12 for rotisseries and you don't get as much. I almost stopped coming here on the weekend because the traffic was just too crazy. But when they start giving out those samples... it's well worth it. You get to try new products that you wouldn't have considered before. I love the new self check out. I also love how they generally have two people at the exit checking receipts to make leaving quicker. However! ... they have to do something about these long lines. I took off a star because these lines are hectic. You don't know where to stand. If its crowded, you cant see to the far right if lines are open. Hot mess. Overall, I come here at least once a week for SOMETHING lol. Also, double check the hours. The posted hours online DO NOT match the actual hours of the store. I've come here many times to a closed store! read more

Costco - Pizza - Department Stores Near Me - Alexandria, Virginia

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Always very busy but quick service when checking out. Plan to order ahead for a pizza or else you will wait for a while. They've started offering them at checkout and having extra ready which worked great last time we went! read more

I appreciate that Costco stands by their products. I bought a bag of avocados only to find out they were green outside but rotted inside when I got them home. Costco refunded the price without hesitation. read more

All beef hotdogs are a cheap date night. Very inexpensive for a hotdog, coke, and fries. read more

Costco - Foot long all beef hotdog with a little ketchup. - Department Stores Near Me - Alexandria, Virginia

This review is specifically for the tire center, I had questions about which tires would be compatible with my car and was helped immediately because they had my tires in stock. The entire process took about an hour and 45 minutes while I shopped. Attendant was knowledgeable and super friendly. read more

The gas is nice and convenient but let me tell you this place is always busy and the women at the front are RUDE. I get that it stays busy and you're in customer service but they are not friendly in the least. A smile or hello goes a long way. I appreciate Costco for the food and deals but I'd rather go to Walmart or a normal grocery store. Very few items are actually worth the bulk price. I can buy for the same price and not have to store as much. I only come when needed. Train your staff to be kind! read more

To get in all you have to do is show your Costco card. They have plenty of sample and the self check out service was quick! I will definitely be back. read more

Costco - The front of the building - Department Stores Near Me - Alexandria, Virginia

After years of resisting we have rejoined. Why??? The chicken salad and that there is one less than a mile away... but mostly for easy access to the chicken salad. Tried their rental car service and are saving $150-300 a week. May try other services as need arises. read more

I was never a regular shopper at Costco but I do join every few years when I need glasses or tires. Buying tires there is hideous experience even with an appointment. Sitting hours in that awful food court with children crawling all over you. So I had decided I was never going to buy tires there again. Except . . . The last time I bought tires my car was 18 years old and I had one TPNS that was failing, so I bought five of them one for each tire because Lexuses have a full tire spare in the trunk which is attached to the sensor. Within a year one of them had died. Had an appointment another 2-1/2 hours in Costco with children crawling all over me. And this month a second one of them died. Made another appointment told them it had been a year and a few months since I got my tires and the TPNS. They told me if I made the first appointment it should go a lot quicker. So I made the appointment and then they tell me that my TPNS only have a year warranty and so the part is out of warranty. You would think they could have told me that when I was making the appointment since I told them how long it had been since I had them installed. Plus the product they are putting on cars is total crap if they're dying after a year or even 2 years. My last sensors lasted 18 years and they are supposed to last up to 10 years. So whatever Costco is putting on their cars is an inferior product. Anyway I will probably won't have this car by the time it needs another set of tires but I will also never go to Costco again. read more

Gosh what country am I in? I personally don't know what the employees at this store even do, carts are never returned store is dirty the guy that verified my receipt K... Doffu kept calling my wife "my friend" someone please teach him how to converse with customers read more

Located on Route 1 / Richmond Hwy, has a gas station and tire center. Not as busy as the Fairfax location and Woodbridge location but it can get fairly busy and packed. Like, I went on the weekend 2 times and left because I could not find a spot. Cars were parked parallel to the curbs near 123 (not parking spots). For the most part, I feel like I get good service from the employees. Usually the employees at the check out (both self check out and with the clerks) are nice and keep the line moving. They have a good selection of prepared foods near the chicken. No monster coffee flavors here, but they do carry kimchi. I feel like I always spend minimum $100-$200/visit. These days feels like it goes over that amount with just couple items in the cart. Gas Station: the clerks keep it moving so I don't feel like I'm waiting an abnormal amount but I am usually there around 4:00pm so it's a little bit earlier than the rush hour. It's a convenient location for me, so will be frequenting often but not on the weekends haha. read more

We had a very humiliating experience here today, at around 3-4pm . I want to be clear: I take full responsibility that my toddler stood up on the table for a moment. It was an honest mistake and happened quickly. However, the way the dreaded short hair staff/cashier handled it was completely unacceptable. Instead of walking over and politely asking us to get him down (which we would have done immediately), the cashier screamed at us across the room. It caused a huge scene and everyone stared at us. We felt incredibly embarrassed. We understand safety is a priority, but there is no need to yell at a family for a simple mistake. A little kindness and professionalism would go a long way. read more

Yo no se porque no sirven bien los vasos están casi a la mitad. Fui por un vaso, no la mitad de ice cream. read more

Costco - Ice cream casi a la mitad del vaso - Department Stores Near Me - Alexandria, Virginia

I've been a member at this store for years, and Zim really happy that they have expended to even more locations. We usually come here about one time each week and we buy all kinds of stuff. Definitely the sundry household items like paper towels, napkins, and toilet paper come from this place. Even though their prices have increased like everywhere else, they still have the lowest prices that you would find anywhere. Granted there is the yearly membership fee to consider, but with a family of four, this store is definitely ideal for the things that we always need. I've even bought some really cool cargo pants, that have lasted years later, for less than $25.00. This store in particular is always clean and tidy during the times that I have shopped here. read more

Costco - Department Stores Near Me - Alexandria, Virginia

This is my local Costco, staff has always been great. They have so much of great deals and awesome stuff to browse. Kudos to the team. read more

Costco - Department Stores Near Me - Alexandria, Virginia

great customer service. the staff are informed and aware of stock inventory. check out staff are cordial and inviting

Do not take anything to this place! I brought a wheel and tire from my 2024 Lexus RX 350 to Costco Tire shop to have a screw removed and my tire patched. The wheel was NEW with less than 1,700 miles on it. When it was returned to me, someone had gouged an "X" on the inside of the wheel seemingly to mark the location of the patently obvious screw that was in the tire! When I lodged a complaint, I was told "they would have to conduct an investigation", and it seems as if they are not going to take responsibility! PLEASE do not support in any way this kind of unprofessional and incompetent service that intentionally damages personal property! read more

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Today was my first time coming to this Costco. Actually I was getting my membership today, and I regret getting a Costco membership. The store was neat and clean. But the employees were rude. The cashier Cecelia was rude, one of the ladies that was handy out the sample of the Feta & Caramelized onion pastries was very rude. To top it off the Manager Shantel doesn't know how to talk to customers she got smart with me and was very rude. How can the manager the team leader be unprofessional, she is probably the reason that her employees are rude. I am going to call corporate on her and tell them about my horrible experience with Shantel. I am not visiting this location again. Please stay away from the Costco on Richmond Hwy. They need to retrain their employees on customer services. read more

This is one of my favorite costcos to go to. I'm pretty equal distance to all of them. This location recently put a gas station and with premium gas hitting over $4 a gallon Costco is where I go weekly as it's easily 50 cents or more cheaper than elsewhere! The new gas station has 18 pumps so it's super quick to get through the line and unlike other Costco gas stations, they actually did a good job of the layout so cars aren't bottle necked and squeezing to get to the pumps. I like this one better also because it is not packed and we'll stocked. Other locations run out of stuff regularly and is the same distance from me. This Costco is also near alot of stores and restaurants like Walmart so I can get my errands done quickly. read more

Costco - Costco gas - Department Stores Near Me - Alexandria, Virginia

Located off of Route 1, this Costco can be bustling at peak hours. They offer appliances, auto/tires, items for babies and kids, clothing, handbags, computers/printers, electronics, furniture, hardware, health and beauty products, home/decor items, jewelry/watches, office products, patio/outdoor items, items for pets, and travel/luggage items. Check-out lines can be baked up, but the cashiers try to work as efficiently as possible. The 'food court' dining-in area is a little tiny, and the lines in front of the ordering area can be a little in the way of those who are checking out or getting their receipt scanned to leave. Plenty of parking, but be cautious of the pedestrians, sharp turns, and runaway carts! +located off of Route 1 +tight parking read more

Great products, sell nothing but top end products. Home delivery service is great. Great value and polite staff. Just don't shop on the weekend. Rental cars are the best deal in town compare to AArP and AAA to find best car rebate deals. read more

a hispanic lady upfront denied me entrance cause i didn't have a costco membership card after i told her i was going into t-mobile to go see an employee very rude read more

We typically try to go to Costco for gas, when available. We were disappointed to find this particular location doesn't have gas at all. What a bummer. Guess the sign that no Costco has showed up on Yelp would have been a good indicator then. We sucked it up and ended up driving to our hotel with the little fuel, we would find a station somewhere around within a 10 mile radius that costs less than $2.60/gallon. The lowest we could find was 15-20 miles out of the way so far. read more

Really rude optical department. Glenise put me on hold for over an hour and just had really bad customer service about not being able to hold a box of contacts so I decided to prepay over the phone. It cut out and she was screaming "hello are you ready to pay up?!" And my husband thought I was on the phone with a scammer lol. Then I stood by the prepaid contacts spot for like 30 minutes before being told I had to take a number when I had been there for quite a while. read more

It's Costco store is pretty clean. Seems like everybody is always in a rush to get everybody moving through customer service people are always friendly always nice selection and a great value. If you know what you're looking for overall the staff is really nice the tire section also has a good staff as well as the pharmacy. read more

Thanks to Shelly and Alana. We will never come back to this Costco ever again so rude unprofessional . Store manager Jasmine just taking the employee's side when we got treated horrible and she said don't yell at them but the cashier can said hey hey hey hey to us ? Never treat customers like that. Stay away from this location read more

I have to say that I haven't fully converted to the Cult of Costco. I originally bought my membership to get a deal on a few air purifiers, but since then, I really haven't had the need Costco bulk style shopping. Now, sure there are savings to be had here, but I really have no idea where I would store a gross of Sun Chips in my one bedroom apartment. Now, don't get me wrong, I see the fanatical devotion that many families--and some preppers I assume--have for Costco. I'm sure that when they wheel up Costco's giant shopping cart to checkout stand and the cashier rings $349 they are saving a ton. However, I just don't shop that way. No, I pretty much just want a few bags on Sun Chips around the apartment at any one time. I mean who wants to look in the pantry and see a wall of Sun Chips? I guess it's Sun Chips for breakfast again. And the their is the embarrassment and humiliation that accompany the Costco checkout process. First, their shopping carts are so massive that they seem to highlight the fact that I don't belong at Costco. My package of socks and underwear look lonely and pathetic in Costco's giant carts. I can see other shoppers judging my meager purchases as I to say Is that all you're going to get? Maybe you should consider shopping at Walmart. This store is for big boys and girls. And finally, there is the humiliation that stems from the final Costco exit gauntlet. I'm forced to cringe with embarrassment as some security clerk checks my receipt on the way out the door. Filing into line behind shoppers who obviously plan to feed an army, I'm forced to try and make my socks and Sun Chips look bigger. "Is this all today,Sir?" "Uh, no. I have this package of underwear!" "I see. Well you have a nice Costco day with your three items." I can the slight chuckle under the security clerk's breath. Well, whatever, at least I won't have to feed Montana to regain my self respect, and besides, now I have a supply of Sun Chips to last a year, take that, Costco! read more