slow in store pick. Springfield location is always fast and easy to pick up in store. I never have…read moreto call and ask if my order is ready

I just experienced the worst customer service at this place…read more The manager was having a nasty attitude he was not willing to help me he refuse to sell me two of shoes I wanted And he was with his friends they insulted me I will never put my feet's in this store GOD Bless you the direspect was too much you will experience this one day

This Old Navy location is within the Mount Vernon off of US-1. It is tucked away in the far right…read morehand corner, adjacent to Michaels. It is handicapped accessible with mechanical push buttons inside and out. Upon entering the store, the women's section is to the right, men's to the left and children's towards the back. I don't normally visit Old Navy, but the last time we visited there were sales throughout the store. It's nice that there were still items on sale (it just so happened the time we visited, the athletic apparel was 50% off). We needed to get new clothing for our little kiddos and I really like that their shirts are decently priced. Their pajama sets were selling at $10. If you also explore their clearance sections, you may find a great piece at a great price. My hubby got a pair of shorts for $5! By the checkout counter, there were many miscellaneous items for sale, such as: beauty products, hair accessories, a few doggie apparel, and health and safety products like hand sanitizer. Walking around, there are a good handful of retail associates available to assist with whatever you may need (e.g. reaching something high up and unattainable for a short person...like me). We have found some to be friendly and some to be a little mediocre, but it didn't bother us much. A thing to note, though, some of their sales are only good if you open up (or use) their Old Navy credit card. Don't feel pressured into opening an account if you don't really want to. Overall, we believe our recent shopping experience was good since we have found some pretty nice clothes for the whole family.

My favorite Costco to shop in the area, ample parking and fewer customers than Pentagon City…read moreCostco. It would be perfect if Costco would bring back the English crumpets they previously sold and served as samples. Otherwise, we can find organic fruit, quality meat and scrumptious baked goods and a great selection of vino. Our family would be over the moon if the crumpets returned and we could enjoy with Nutella! The plant department definitely deserves praise, from gorgeous hydrangeas to potted plants you can place on your doorstep over each season brings a smile.

Let's start by me acknowledging that I am a huge Costco fan, and have been a member for years. This…read morestore is well-stocked, and the staff is friendly and efficient. Is it perfect? No, not even close... but it's not their fault. The lot is too small. The store is built on the site of the old Mt Vernon Multiplex, which closed in 2007 or so. It's jammed in between Ladson Lane and the Wal-Mart. And while I love the cheap Costco gas, sometimes I wish they'd get rid of the pumps and use the space for parking, as more than once I've simply been unable to find a spot -- and getting out of the lot can take 20 minutes. The crowd outside means there's a crowd inside. The management does a good job of keeping checkout lanes open, and of course the checkers are amazingly fast and efficient, but there's really no place for shopper to queue up. So they fill the aisles waiting their turn, and if you're just trying to get some Cliff bars up front, you have to navigate through a bunch of impatient folks waiting to check out. Again, it's not the store's fault that they're popular, and if they cleared a bunch of merchandise lanes to dedicate to checkout space, it would mean less stuff or higher prices. I get the issue. So for me, I try to take advantage of the Executive early hours and do my shopping then: Never a problem finding a spot, and I'm in and out in record time.

The old white lady here is a major BIA!! She'll do anything and everything to not give you a…read morerefund. Sucks to be her age and not being able to retire, that's probably why she acts that way. In any case, bought a Samsonite luggage two months ago. Removed NO tags. Kohls only had the tag with the order# and I left it there. Went to return this item and the old witch said she needed the SKU number. She was able to scan the tag with the order# but needed the SKU. I wasn't able to log into the Kohls app so couldn't get it that way. Asked her to get it through my Kohls CC but she already scanned the order# tag (seemed a bit lazy, as if she didn't want to start the process over). At the end of the day, was able to get it through the confirmation email. Making the refund process difficult is what makes the customer not want to return! Will be using my Kohls cash and will think twice before EVER ordering anything from KOHLS!

Perhaps am a bit more curmudgeonly these days. Then again the store brand clothes, just don't seem…read moreto have the quality of Macy's "Club Room" line. The prices at Kohls, and it's with knowing and deploying sales techniques, isn't as good as that other company either. Used to find great deals at Kohl's, and am not sure what they are doing. They have a nice selection of clothing, but again the internet retailers mostly take it to them. Nice employees. Want to put out good customer service. They were smart with Amazon and Sephora, but plenty of discounters online also. People that "must have now," might be perfectly happy with this. More power to them, as I'd rather save money. This is a very clean store, and one aspect they shine on is kids clothes. To me it's an average store, and on a positive note it's not too busy.

I really want to love this thrift store because they actually have some great items -- the…read morefurniture section is solid, the book selection is fun to browse, and the kids' area has a nice variety. But the customer service is truly awful. The staff always seem irritated or uninterested in helping, and if something doesn't have a price tag, good luck. they'll either refuse to sell it or mark it up so high it ends up more expensive than retail. I dread having to ask a question or go through checkout because the whole experience feels unpleasant and stressful. It's a shame, because the store itself has potential, but the attitude behind the counter ruins it.

The service was terrible, the black lady called victory of something like that did a horrible…read moreservice and the manager too. Never coming back and I don't recommend it. The manager and that lady should be fired.

It's a hit or miss anytime I come here. They only ever have like two registers open and Uscan,…read morewhich is what I think they'd prefer. Normally, I'm just here to grab a K-pop album and go.

This location isn't on my normal errand run - but there is plenty of parking & the store seems less…read morecrowded than Potomac Yards. The "usual" inventory with household goods and clothing is available. Stay alert in the evening. The area is sketchy after dark.

I went to 2nd Avenue for the first time last week. This is a huge thrift store, with a lot of…read moremerchandise. The coat section alone had at least 100 coats in size small. Everything is pretty clearly labeled and I found the pricing to be fair. As always I find it interesting which brands they price higher, while some designer or vintage labels are fairly inexpensive. They could use more mirrors around the store. I found it to be clean and well organized. If out for a thrifting trip you could also hit up the Goodwill on Telegraph which is hit or miss in my opinion. Worth a trip!

Looking for a thrift store that has everything you need? Well this is the place, prices here are…read morethe Best!! I'm hosting a tea party in August and I found almost all the decorations I need. The store is clean and smells good, the customer service here is great, each employee was able to assist me. Bring the entire family and find everything you need!!!!

This is one of the nicer Goodwill stores I have seen in the area, it looks newer, and was very…read moreclean. I managed to find some nice pieces for reasonable prices. I gave a lower review because their staff lack basic courtesy and made the overall experience both stressful and annoying. I would be shopping in an aisle and instead of going around, they would barrel through with a rack/cart and gruffly demand I MOVE, almost shoving me out of the way. I literally witnessed an employee barrel through the main walkway with a full rack and RUN OVER an elderly woman's foot really hard and bang into another woman's shoulder and KEPT GOING without apologizing or asking if she was okay. I was livid. I ran over to check on the woman who was RUN OVER and make sure she was okay. She was stunned. The employees here are endangering people's safety.

This store gets rated a three on a scale of 1 to 5 for few reasons. First, it's a smaller store. I…read morehave been to bigger Goodwills. They get points for the fact that I wasn't hit with the thrift store smell as soon as I walked in they were a decent number of carts in good condition. The store was well organized pricing seemed fair. Inventory was a little bit light. It's worth checking out if you happen to be in the area but I wouldn't necessarily make a special trip back here to go to the store

Sadly the store does not have fitting room, I'm understand is because the quality is not good they…read moredon't want you to change your mind