If I could give them 10 stars on a five-star rating, I would. I've been there about 10 times over…read morethe years, and EVERY SINGLE TIME they've managed to completely resolve my issue. In fact, after going to the nearby Verizon store first today, I was told to either buy a wireless charger (which wouldn't work as I have something glued to the back of my phone case) or just buy a new phone (a prong from my charger broke off inside the charging port, leaving me unable to listen to music [I hate AirPods, plus I connect my phone to my car's sound system]). I drove across the street, and they were able to fix it within 10 minutes. Along with the cleaning and getting a new protective glass installed, it set me back a whole $35. Also, the service has been friendly - dare I say outstanding - on each of my visits. TLDR: the employees at Verizon and other such stores are primarily salesmen. They want you to buy something, and they aren't super well versed in how their products actually work. The guys at Super Smart phones have YEARS of expertise, can fix nearly everything, are great with customers, and have extremely reasonable prices. The only drawback is it's a little hard to find. It's in a standalone building right next to the Sunoco gas station, directly across the street from Springfield Plaza

SPRINGGIELD, Va. - Running Friday morning, tripped, fell, my Otterbox was a wreck and screen a…read moremess. So went here (in back of a commercial building across from Springfield Plaza, next to that pedestrian overpass under construction). VERY satisfied. Got told 'you're screen's not broken, just the glass screen protector cover.' No upsell or attempt to 'replace my screen.' New glass protector and new protective case - $30 total. Super quick, personable - five-star experience all around.

He didn't have my Weird Apple Accoutrement. He sent me to Target, which had a bunch of dusty ones…read more Honesty, courtesy and service. Go there.

sowrov Did an amazing job today, definitely coming to him only well the store. gave me his honest…read moreopinions and i baught goodies. Amazing store as costumer service 10 Star

My phone had issue when talking other person could not hear. The young man noticed it was dirty at…read morethe mic area. He cleaned it with a vacuum. One time before, phone was on some wired access settings where I couldn't even get my phone to do what I want. It was real frustrating. Great customer service too.

Dropped off phone on a Monday morning. They didn't even turn it on until Thursday evening to…read moretroubleshoot after I called. I know because I set the find my phone to alert me when turned on and it never turned on until then. They kept telling me they were waiting for parts when I'd call. I took it home finally on Friday evening when they said they couldn't fix it. I opened the phone myself and they never had even opened it! The screws still had dirt around them and there was still moisture inside! They stole my $80 basically. Do not trust this place!

Great customer service for once. Help my folks get new…read moreiPhones and they had the patience with my dad asking a million questions about his shiny new toys and paper work benefits . Either way they actually help and explain whatever phone you want.

This store is terrible. They only have two people working and they have spent 45 minutes with the…read moresame person. There is no sign in sheet to get in a line and one of the reps actually had the nerve to answer the phone and help a customer who called rather than the three people waiting to be helped. If you are looking for a place where customer service is dead this is it.

They did such a great job. Took less than an hour to fix my broken screen and replace the LED. The…read morescreen repaid was $95 and the LED was $10 plus tax. Super friendly. Definitely recommend them and if I break my phone again, will be coming back. Walk in, no appointment needed, open late.

I was told genuine Apple parts would be used for my phone repair, but Apple later confirmed the…read moreparts are not genuine. After the repair, my phone developed new issues: the mouthpiece does not work properly (people can't hear me on calls), and there is a lot of noise from the speaker. When I requested a refund, it was refused. Please be careful and confirm what parts are being used before agreeing to repairs.

Sold a few electronics here today. Remy and Connor at the front desk were very helpful and…read morecourteous to me.

Don't believe the google reviews like I did. I came in today just to see what the reviews were…read moreabout. Since it's a new year I decided to declutter and take a few things in. They don't take broken electronics, old, they're very picky with the items, and most importantly they don't "pay more." They low ball you with the pricing and I had 2 brand new Fitbit's and she denied one with it being new. I got $25 for both...you're better off selling on Facebook marketplace.

You definitely want to upgrade your phone at the store and not online . Ask for CJ because he's…read moreextremely helpful and he went the extra mile to make sure I got the very best price even though it took some arm twisting with his office. I was there with my 2 1/2 year-old granddaughter, and he was super patient and took excellent care of helping me upgrade my lines.

Absolutely horrific store and service. They act as if they are doing you a favor rather than…read moretreating you as a customer. Billing is constantly screwed up and there is absolutely no accountability or answers, seemingly by design. Do yourself a favor, don't go to this awful store!

I dropped my iPhone 11 Pro when visiting family near by. My brother in law told me about this place…read moreand I gotta say he was right. It only took 45 minutes for him to change my screen, and he even fixed an issue that I didn't bring up to him. All in all it cost $153 (taxes included), comparable to Apple ($275) and other places ($245), it was a great deal. Not to mention it came with a 6 month warranty!

I've been trying to get contact with the store it goes straight to voice mail drop my device may 28…read moreI was told that it's gonna be fix in 3 days it's already 5 days I have not heard anything from the company. I leave far away I cannot just swing by just to check on my device. Not recommending this store to anybody!

Nothing more fun than spending your day in the mall to upgrade you phones. However, this trip was…read moreparticularly pleasant. My husband and I had the pleasure of working with Daniel Tipton who help guide us through the maze of getting new phones, plans, accessories etc. Daniel not only patiently explained everything to us he remained patient during my many, many....did I say many? questions. He answered them calmly and effectively. He wasn't pushing one product or anther, he simply asked us which product we preferred and began to explain to us everything we needed to know and let us make the final decision. After all was said and done, I had to have my phone and gear I purchased sent to my house. He mentioned when it came in to come back to the store and he would help me get it all set up and working. Unfortunately the day I went back Mr. Tipton was not at the store and the person who helped me was not much help. He did download my information but that was it. He was not familiar with anything else, unless it was iPhone related. The store manager on duty at the time not much better. I caught up with Daniel Tipton the following weekend and he did as he promised. He set up my phone and connected my gear. He even gave me some quick tutorials. He said to come back or call him anytime I needed any help with my devices and I believe he meant it. I can without a doubt say that had Daniel Tipton not been the person who helped us the first day we walked in, we would be (insert other mobile provider here) clients. Thank you Daniel! (PS 4 stars overall, but 5 stars for Mr. Tipton).

Worst customer service ever! Emily and another sale rep (male) stood outside the store, we tried to…read morewalk into the store to purchase 3 iPhones 15s, they told us we couldn't come in the store to look at the phones and recommended we go to Target to get the phones. I was warned by another At&T location that this store customer service was poor, should've taken their advice. If I could give a zero I definitely would, both of the reps laugh in my family members face after I asked why we weren't allowed to enter the store. My mother felt as if we were racially profiled when the reps spoke about customers stealing. Honestly I'm still in disbelief that they told us to go to Target. One word for this store Ghetto. I highly recommend AT&T higher cooperation take a look into the immaturity of their employees.