Ashton was awesome. We've been dealing with account issues that phone customer service could not…read morehelp us with. Ashton was able to take care of everything and more! overall good experience.

Avoid Omar and Zahir! I went in to upgrade, NOTHING they did worked…read more 1) They said it would transfer but I had to pay them $120. NOTHING was transferred. I had to go to another Verizon store to get it done CORRECTLY! 2) NONE of the apps or passwords transferred like they said. 3) They added over $120 MORE in UNASKED for charges! 4) I asked REPEATEDLY how much would my monthly bill go up. They said under $10. My bill went up from $151 to $278!! 5) They didn't add any of the fees I PAID them to the but they didn't put into the system so Verizon said I NEVER paid and Now I've got to pay DOUBLE! I've been on the phone with Verizon for 2 HOURS dealing with their screw up! $278! From $151 What are they doing?

I was very pleased with the service that I received for the replacement of a cracked Apple Watch…read morescreen. I went to Apple first to see what the cost would be and was shocked when they quoted $390. I was considering getting a new watch until I contacted Rayo. They were very professional, reasonable, and courteous. The repair was quick and I had honestly expected delays and excuses from such a small shop. Rayo was a pleasant surprise, and I will be using them for any future repairs.

I went to Rayo Quick Repair in desperate need of help with my cracked screen. Rayo was my third…read morestop of the day since everywhere else was charging over $500 to fix my phone. as soon as i walked in i knew i was in the right spot he was very welcoming and eager to help me and told him my story. Rayo charged me with a price i couldn't deny which made me very grateful that i found a place with reasonable pricing he was able to get it done within an hour and made my day better with a fixed screen! thank you again rayo

Great customer service. Efficient and friendly. Had my…read moreorder ready for pickup when I arrived. Parking may be an issue in the front but there's lot of parking space behind the shopping center.

First I'm not sure if the sale person works on commission but if they do, I get that they are…read moretrying to get as many customers as possible but I'm old school, please focus on one person at a time. The young man helping me yesterday was also trying to help another couple, we both had questions and his attention was everywhere. The other lady even asked "should we get somebody else ". His lack of attention was the reason why I didn't buy what I came for. Where has the customer service gone?

We live here in Woodbridge. I wanted to remove my phone number from my personal name and transfer…read moreit under my business name, and we also needed three new lines. But I don't understand how T-Mobile can hire people who don't even know how to speak to customers properly. The representative named Safi, who was assisting us, was extremely rude and unprofessional. He clearly does not know how to communicate with customers respectfully. We were very disappointed with our visit today. I request that T-Mobile and the store manager take this matter seriously. Anyone who lacks basic manners and does not know how to deal with customers should not be working here.

Adin was knowledgeable, quick, and efficient. Definitely go to the branch and ask for him if you…read moreneed any help, best employee I've seen at a T-Mobile.

I was not planning on upgrading to the iPhone 7 this year however we walked into the store so my…read morewife can get the gear watch she was promptly greeted by Patty who did a outstanding job at customer service, while i was their Justin approached me and help me with my 21 questions, he was very helpful and went out of his way to answer all my questions what i liked most was he wasn't trying to up sell me on accessories or anything else. I ended up pre order the iPhone 7 plus through him. Thanks Justin for your sales service

Ariana went above and beyond to assist, demonstrating remarkable dedication and support. Her…read moreexceptional efforts made a significant difference, and I am truly grateful for her help. This issue wasn't really on a local tech but, she took on the task to complete it. Appreciate the work and effort. (debris in charge port)

I've been going to this shop for years. Alex and Cesar are very knowledgeable about what they do…read moreand will help you with any issues you may have with your phone. I've had my share of broken phones and let me tell you guys that they are the best in the area. It doesn't take long to get phones fixed and they're honest with pricing and costs unlike other businesses I've contacted. They communicate with you throughout the entire time and are generally fast to getting you back on your phone.

Called here early afternoon and they were able to provide me with a price over the phone and then…read moretake my phone in right away. Changed BOTH screens within a couple hours. Great prices. I have already recommended this to two of my friends and will continue to do so! Super friendly. COVID cautious.

Staff was not helpful whatsoever! Showed the online monthly price I wanted and was told they don't…read moreoffer that in store. As a veteran , felt like I was not taken care of here and they were wanting to start me off with a 100 dollar monthly bill. So I'll just take my business elsewhere.

There is no diversity in the store, I guess the manager is a racist…read more I felt discriminated against I have done everything they asked of me and they have an excuse every time. I was offered and upgrade by customer service and had to go back three times to one store where they were playing games with me. I hate this company and their lack of customer service. I am going to cancel my line with them because they are trash...

PERFECT COMMUNITY SERVICE!!!! This place literally has everything you could ever possibly need when…read moreit comes to phones! They even had the newest USB-C chargers and blocks. They have speakers, headphones, unlocked phones, they do trades and have the cutest phone nick nacks! I got help from Jess and she was a complete pleasure to deal with! Not only did she get me the best prices possible, she was so personable while doing so! Thank you Jess, you made my day

The audacity is UNREAL! I was originally going to switch out from T-MOBILE due to the lack of…read moreconnection I had since the sprint and tombile merge. Due to how unproperly done the merge was, there was no guarantee that me leaving to a different company would work properly. So to not lose my number, I stayed. One of the associates let me know about a promotion where I'd get $800 off an upgrade if I did a trade in. MIND YOU!!!!! I had my iphone 11 FULLY paid off and I thought I was getting such a GREAT deal on being able to get an Iphone 13 with $800 OFF!!! Sounds great right? The associate assured me I qualified for this promotion and it was the best offer they could give me. I left extremely satisfied thinking I got a good deal and now that I was officially T-mobile my service would be amazing. service not great but still a good deal on the phone. WELLLLLLLL..... Turns out I didn't actually qualify for the promotion I was sold and T-mobile didn't say jack nor did the associate. Instead they threw me on the next BEST promotion they had without my knowing. So I still had to pay for the phone in full but in monthly payments. Only reason I know, because I bought another phone for my mother in law. Told how much I'd be paying for the phone and the monthly bill for service. Sounded good on paper. Get the bill, and it's not what I was told. Decided to return it as I had a GRACE period of 14 days to return it. Did so within the 14 days, now here's the kicker. BECAUSE I returned the phone within the 14 days I am now being hit on the promotion that I have on my iphone 13, which is how I found out the Associate from this store and T-mobile screwed me. Appereantly I wasn't allowed to return the phone until 90 days after it's activated. But that would mean I'd have to pay for something for the phone if I went on the route. This is not what I was told when I got the second phone. I threatened to leave T-mobile altogether and hung up. A sales rep that was listening in on the conversation called me back personally and explained to me that the ASSOCIATE messed up!!!! But because he messed up it can no longer be fixed. They clearly acknowledge I'm not at fault for the penalties and that it was one of THEIR OWN employees who messed up but are refusing to fix the problem. The agent that called me back was extremely helpful and informative so seriously thankful for her. However, because T-mobile can't properly train their employees you could be facing the same issues I am now facing. And it's not even my fault. So make sure you ask for a copy of exactly what you are paying for folks before leaving a t-mobile store so that you can know from the start if you are going to get screwed over. The sales rep even went as far as explaining to her supervisor what the problem was and asked if there was a way they could make this right. The supervisor denied the request. After getting off the phone I was so livid I decided to call back and request that I get my iphone 11 back that was fully paid so that I could say bye to t-mobile once and for all as I no longer even want the 13 because it's from them. I have never witnessed such a thing happen or even faced such a problem as this. Any time I ever had a problem with a company and it was their doing, they have always fixed it. It was such a SLAP TO THE FACE being told that their employees messed up and even though they acknowledge that, they still refused to FIX the problem! I cannot wrap my head around this. Like in what world is this OK? Wow. I will officially be leaving T-Mobile once I have my old phone in hand and just buy the 13 elsewhere, or straight from APPLE. At least apple will fix their employees's mistakes. So moral of my complaint-------They'll tell you that you qualify for one thing, but if it turns out you don't, they'll give you a different promotion without your knowledge!!!! WHAT A WONDERFUL WAY TO RUN A BUSINESS.

From the owner: Visit the T-Mobile store in Woodbridge and discover America's largest, fastest, and most reliable…read more5G network. Shop our best low-cost plans with no annual service contracts - plus our best smartphones, cell phones, tablets, internet devices, and latest promotions. If you're interested in joining the Un-carrier, our staff at 4135 Cheshire Station Plaza can assist you in the switching process. Masks are optional for fully vaccinated guests except where state or local ordinances require all guests wear a mask at all times.

I walked into this location intending to purchase two 1TB iPhone 17 Pro Max phones, and not a…read moresingle employee acknowledged me. No "Hello," no "Welcome," no "Someone will be right with you"....nothing. I saw four employees in total. While they were assisting other customers at first, two of them finished and immediately went to their personal phones instead of greeting me. I stayed for about ten minutes to see if anyone would address me, and it never happened. Customer service is extremely important to me, and it was severely lacking here. As a result, I took my business elsewhere and purchased my phones at another location. I will not be returning, nor would I recommend it.

The seating and everything. This is one of the worst stores that I've been into. I've been with…read moreAT&T over 20 years, and I've visited this store four times. And every time I visit this store, same level of very poor service. They don't greet you when you come in the door. They indiscriminately choose who they want to serve. There's no ticketing system. They have a horrible selection of phones. A huge store with, like, 10 phones. The staff is constantly being overturned. The manager of the entire store has got to be one of the worst that I've seen in my two decades plus experience with AT&T. I've got to have been with them at least 15 to 20 years. So I've been to stores up and down the United States, but this is by far the worst. I visited this store over four times, and I tend to be fair about these types of judgments. But by far the worst store in the AT&T chain. Yeah, and the value is just not there. They recommend the wrong programs, they don't know any of the actual programs that AT&T offers. The employees are very poorly trained. Above all, this has got to be a store that's one of the rudest stores that I've seen. We were in a store, they had almost 5-6 reps in there, not a single person greets you when you come through the door. They don't know the programs, and most people leave out of it just very angry and very very upset. So it's a disappointing experience.