Staff was not helpful whatsoever! Showed the online monthly price I wanted and was told they don't offer that in store. As a veteran , felt like I was not taken care of here and they were wanting to start me off with a 100 dollar monthly bill. So I'll just take my business elsewhere. read more

There is no diversity in the store, I guess the manager is a racist. I felt discriminated against I have done everything they asked of me and they have an excuse every time. I was offered and upgrade by customer service and had to go back three times to one store where they were playing games with me. I hate this company and their lack of customer service. I am going to cancel my line with them because they are trash... read more

Came here to upgrade my SIM cards in both of my phones. Even though I seen this store I never actually ventured in until a couple of weeks ago. I got the email stating I could come in and upgrade my SIM cards in both of my phones. The young lady who helped me out was really nice and quick with making sure both phones worked properly after upgrading to the new SIM cards. So if I'm in need of anything with my phone I will start coming to this location especially since it's literally in my backyard! read more

I waited for 45 minutes and the ladies are so rude and could not help me with my problem. They just said call customer care what I call customer care they tell me going to the store when I go to the store they told me to call customer care, I would suggest going anywhere but here and whatever you do, don't buy the home entertainment system. They charge you an extra $375 when they it's free it's not read more

My wife has had issues with her iPhone 7 for a while. It turns off on its own at times and random app updates everyday. We decided to take the phone to a location in Alexandria va to get it replaced. We were helped by a great representative Wilbur. He examined the device to make sure it passed inspection to do a swap out. It passed inspection. We did have the replacement phone sent to this store in Woodbridge va and it was NOT a good experience. When we got to the store to do the swap out they stated they needed to do another inspection on her phone. The representative showed the phone to all the employees and they told us they would have to have their manager inspect it because it has a crack/slight blemish in the phone -_-.(* picture attached). Long story short even tho I said a lot already lol, the phone was never dropped and looked exactly the same as it did when the representative in Alexandria inspected the phone. We decided to have the phone shipped to the original location. The transaction was a breeze, no hassle! I would not recommend this location. Please tell me if I'm tripping when you look at this picture.. 1 star read more

T-Mobile - Small blemish on the corner - Mobile Phones Near Me - Woodbridge, Virginia

I had to wait a few days before I wrote a review to cool down, the staff here have no idea what they are doing. I bought an Apple Watch at the Apple store, where they gave me a website address to get a $100 gift card for activating it with T-Mobile. As I was a T-Mobile customer that seemed a good deal. I filled out the information on the website and waited only to find that my request had been rejected. I printed out all the application and went to this store for an explanation. They refused to look at my paperwork, even though it had a tracking number, and tried to sell me another line that I did not need. Everyone working there seemed to be new and trying to learn the job. I stayed trying to get satisfaction for 45 minutes, then took my paperwork and left read more

Matt is great. A local sales associate at at&t tried to screw us over. Matt spent the time to try correct the situation. Very knowledgeable, and helpful. He went above and beyond. A great interaction with T-mobil. Best customer service. read more

I went there to have a landline transferred to a cellphone, never do this with Sprint or T-MOBILE. Just run from this service do not get T-Mobile they outsource there helpline. We have now spent a total of 8 hours on the phone trying to get this issue resolved, they say they will call you back and they never do. Waited in the call queue for a call back, they called me back and put me on hold, waited and hour for the callback and I have been on hold for over 35 minutes. When we went into the store the gal who waited on us was new the manager helped out and then disappeared into the back room for unknown reasons and there were people piling up in line. The merging between sprint and T-Mobile is a cluster F! Go with a better provider. As soon as I get this s storm cleaned up I am leaving this carrier behind! read more

I would just like to thank Maria for helping me today. She not only provided great service but she went the extra mile to enforce CDC guidelines of wearing a mask, social distancing, and disinfecting items and surfaces! I don't see this kind of service in other stores, so it was greatly appreciated! I would recommend everyone to go get their phones from this store!!! read more

I know, I know, I KNOW what you're thinking. "Heather - first you recommend a chain car repair place, and now a T-Mobile store? What next - you're going to tell us Costco sells in bulk and Walmart has an obscure check-line to cashier ratio?" But in the words of every rap song recently, "Hol'up hol'up hol'up." If this store is an example of people sipping the "uncarrier" kool-aid, then pour me a second glass. You see, I come from a world where calloused, cold-hearted plan-pushing sales people shrug when you ask them a warranty question. A world where "free stuff" is only for the uninitiated innocents who have no idea what blood contract they've just entered into. A world called Verizon Wireless. I walked in with my guard phrases ready "No - I don't want your "unlimited (but limited)" plan." "Yes, I know my phone is potatoes, but it has character." "Stop selling be Beats by Dre." But I was mistaken. T-Mobile is truly the Un-Carrier. Specifically, this review is for Ben - who, on his FIFTH day working at T-Mobile - tells us "Hey - don't make a rash purchase. Talk it over, think about it, ask people who have the phones... make sure you're comfortable with your purchase." What kind of sales guy does that?! Either a gas-lighting BB&T rep or one who sells to $1,000 phones, that's who (thank goodness for business expense accounts, amiright?!). But not only Ben - the entire store (which is the ONLY thing happening in Daniel Stuart Square beside WaWa's) was upbeat, friendlier than your mom-in-law on her second glass of Red, and eager to help (unlike said mom-in-law). You would have thought we won the Nobel Peace Prize by how many store employees congratulated us on our purchase (a phone that doesn't freeze on every app is a cause for peace). Very awesome experience. Whatever T-Mobile's goals are, this store exceeded them for me. Thanks Ben, thanks Ben's manager who was hilariously training him throughout our purchase, and thanks to the guy who transferred the files. 10/10 experience. read more

t mobile is the worst company to do business with after 6 weeks trying to get a refund everytime i talked to them they changed the story on who i had to talk to call corporate call 800 number call the store read more

Couple weeks before I had my friend check this t-mobile out in search for the iphone8 plus. The guy straight up said "we don't have it' & didn't even bother to offer checking if other stores had it. Okay cool I thought I'll let weeks go by. I went in there yesterday in search for my new phone and experienced the best customer service, by Elmer. The transaction was easy he made sure I got all the accessories I needed. He was just great! Def recommend giving this T-Mobile store out. read more

I was just at the store to exchange our equipment. The staff helping us was not wearing a mask so I ask him why he is not wearing one, his answer to me is because he is waiting for a shipment. I told him that it is mandatory in VA to wear a mask indoor. He said he is waiting for shipment and tried to rush me out. I left my husband inside because I don't want to deal with him. This is unacceptable. read more

A few things: 1. I'm a brand new customer coming from Verizon. 2. This is a conveniently placed location. It's in the corner of a small shopping center. 3. The staff were fantastic. I walked in and immediately was attended to. 4. Was able to work with a Manager, Omar, immediately on what I wanted and what I was looking for for a business account. 5. Great offers. I definitely got more for my money than what Verizon offered/charged me. 6. They didn't have a few devices in the store that I needed so they said they could order it and I'd have it in a couple days. Instead, as I was working with Omar, Kasandra was able to locate all my items around the area and have them ready to go for me the next day! 7. Omar definitely kept me up to date on what he was doing, the best prices, deals, laid out all fees, options, etc. He is absolutely fantastic. While he was working on getting everything set up correctly, Kasandra was working on getting my devices like now! 8. Initial set up was a little long due to how many devices we needed and set up, but well worth the wait! They really tried and was successfully able to get me the best deals. 9. Overall, fantastic experience. So far I'm really glad I made the switch to these guys. Hopefully they keep up these great points, but only time will tell! read more

I recommend the place they aren't as busy as the mall so they're able to pay more attention to you and give you the correct information. Juan was very helpful and ver informative. read more