Ashton was awesome. We've been dealing with account issues that phone customer service could not…read morehelp us with. Ashton was able to take care of everything and more! overall good experience.

Avoid Omar and Zahir! I went in to upgrade, NOTHING they did worked…read more 1) They said it would transfer but I had to pay them $120. NOTHING was transferred. I had to go to another Verizon store to get it done CORRECTLY! 2) NONE of the apps or passwords transferred like they said. 3) They added over $120 MORE in UNASKED for charges! 4) I asked REPEATEDLY how much would my monthly bill go up. They said under $10. My bill went up from $151 to $278!! 5) They didn't add any of the fees I PAID them to the but they didn't put into the system so Verizon said I NEVER paid and Now I've got to pay DOUBLE! I've been on the phone with Verizon for 2 HOURS dealing with their screw up! $278! From $151 What are they doing?

This store is awful. The service is abysmal! The "customer service people" are extremely rude and…read morelazy. There is absolutely no initiative to help anyone and rectify problems. Maybe they should talk to customers instead of each other. The managers also are no help. This location is a waste of time and space. Someone please look into this subpar store!

I came in because my friends phone had died in the rain and he needed a new one. We first ran a…read morediagnostic and was able to tell us went wrong and gave us all options without pressuring to buy. We then went to another cellphone provider store that just recommended to go to Apple because they were cheaper, not only that they provided activation discount and affordable payments for him. The trainer was really nice to the new employee as well.

I was not planning on upgrading to the iPhone 7 this year however we walked into the store so my…read morewife can get the gear watch she was promptly greeted by Patty who did a outstanding job at customer service, while i was their Justin approached me and help me with my 21 questions, he was very helpful and went out of his way to answer all my questions what i liked most was he wasn't trying to up sell me on accessories or anything else. I ended up pre order the iPhone 7 plus through him. Thanks Justin for your sales service

Ariana went above and beyond to assist, demonstrating remarkable dedication and support. Her…read moreexceptional efforts made a significant difference, and I am truly grateful for her help. This issue wasn't really on a local tech but, she took on the task to complete it. Appreciate the work and effort. (debris in charge port)

I walked into this location intending to purchase two 1TB iPhone 17 Pro Max phones, and not a…read moresingle employee acknowledged me. No "Hello," no "Welcome," no "Someone will be right with you"....nothing. I saw four employees in total. While they were assisting other customers at first, two of them finished and immediately went to their personal phones instead of greeting me. I stayed for about ten minutes to see if anyone would address me, and it never happened. Customer service is extremely important to me, and it was severely lacking here. As a result, I took my business elsewhere and purchased my phones at another location. I will not be returning, nor would I recommend it.

The seating and everything. This is one of the worst stores that I've been into. I've been with…read moreAT&T over 20 years, and I've visited this store four times. And every time I visit this store, same level of very poor service. They don't greet you when you come in the door. They indiscriminately choose who they want to serve. There's no ticketing system. They have a horrible selection of phones. A huge store with, like, 10 phones. The staff is constantly being overturned. The manager of the entire store has got to be one of the worst that I've seen in my two decades plus experience with AT&T. I've got to have been with them at least 15 to 20 years. So I've been to stores up and down the United States, but this is by far the worst. I visited this store over four times, and I tend to be fair about these types of judgments. But by far the worst store in the AT&T chain. Yeah, and the value is just not there. They recommend the wrong programs, they don't know any of the actual programs that AT&T offers. The employees are very poorly trained. Above all, this has got to be a store that's one of the rudest stores that I've seen. We were in a store, they had almost 5-6 reps in there, not a single person greets you when you come through the door. They don't know the programs, and most people leave out of it just very angry and very very upset. So it's a disappointing experience.

Between getting the phone in person, the customer service in the store was fabulous! That's how…read morethey get you! I added a phone to my family plan and they sucked from there on in. I mean do these people know anything about customer service? NOOOOO, all the way to the suckie managers. I dropped a phone off my plan, be first the payment for the dropped phone went into my account. Meeting in mind the phone was dropped 4 days into the month! I told them to pro-rate the 4 days and put my money back! NOPE, THEY TOOK $35.00! You know, you put up with things but they just damn near right out stold my money. It was MY FAMILY PLAN and MY CREDIT CARD PAYING FOR IT, and they after years of business with them, just take it. Cool, TAKE HEED PEOPLE BOOST STOLD MY MONEY, THEY'LL TAKE YOURS TOO BOOST WILL TAKE YOUR MONEY TOO!!!

terrible phone terrible service wished they spoke english hope they get whats coming to themread more

Staff was not helpful whatsoever! Showed the online monthly price I wanted and was told they don't…read moreoffer that in store. As a veteran , felt like I was not taken care of here and they were wanting to start me off with a 100 dollar monthly bill. So I'll just take my business elsewhere.

There is no diversity in the store, I guess the manager is a racist…read more I felt discriminated against I have done everything they asked of me and they have an excuse every time. I was offered and upgrade by customer service and had to go back three times to one store where they were playing games with me. I hate this company and their lack of customer service. I am going to cancel my line with them because they are trash...

We live here in Woodbridge. I wanted to remove my phone number from my personal name and transfer…read moreit under my business name, and we also needed three new lines. But I don't understand how T-Mobile can hire people who don't even know how to speak to customers properly. The representative named Safi, who was assisting us, was extremely rude and unprofessional. He clearly does not know how to communicate with customers respectfully. We were very disappointed with our visit today. I request that T-Mobile and the store manager take this matter seriously. Anyone who lacks basic manners and does not know how to deal with customers should not be working here.

Adin was knowledgeable, quick, and efficient. Definitely go to the branch and ask for him if you…read moreneed any help, best employee I've seen at a T-Mobile.

If I could give them 10 stars on a five-star rating, I would. I've been there about 10 times over…read morethe years, and EVERY SINGLE TIME they've managed to completely resolve my issue. In fact, after going to the nearby Verizon store first today, I was told to either buy a wireless charger (which wouldn't work as I have something glued to the back of my phone case) or just buy a new phone (a prong from my charger broke off inside the charging port, leaving me unable to listen to music [I hate AirPods, plus I connect my phone to my car's sound system]). I drove across the street, and they were able to fix it within 10 minutes. Along with the cleaning and getting a new protective glass installed, it set me back a whole $35. Also, the service has been friendly - dare I say outstanding - on each of my visits. TLDR: the employees at Verizon and other such stores are primarily salesmen. They want you to buy something, and they aren't super well versed in how their products actually work. The guys at Super Smart phones have YEARS of expertise, can fix nearly everything, are great with customers, and have extremely reasonable prices. The only drawback is it's a little hard to find. It's in a standalone building right next to the Sunoco gas station, directly across the street from Springfield Plaza

SPRINGGIELD, Va. - Running Friday morning, tripped, fell, my Otterbox was a wreck and screen a…read moremess. So went here (in back of a commercial building across from Springfield Plaza, next to that pedestrian overpass under construction). VERY satisfied. Got told 'you're screen's not broken, just the glass screen protector cover.' No upsell or attempt to 'replace my screen.' New glass protector and new protective case - $30 total. Super quick, personable - five-star experience all around.